 that empathy is like a muscle. It does grow. You can get better at it. How do you develop this empathy muscle if you have no experience being in someone else's shoes? One is simply to understand that empathy is like a muscle. It does grow. You can get better at it. Believing that leads to that, that people hang in there a little bit longer to empathize when they have a growth mindset around empathy. The second answer is through what's known as emotion-based empathy. Basically boils down to first try to understand the person's emotion. What are they feeling? And then think of an analogous time in your life when you felt that emotion too. You listen to the heart, not the head. You realize that, hey, what I did in similar situations when I was feeling that way was uncomfortably similar.