 Hi, I'm Eric, a customer experience and product specialist here at Superoffice. Today I would like to show you one of my favorite features in Superoffice service when it comes to solving requests. Sometimes your queue will just get flooded with requests and some of them are not even yours to solve but they end up in your queue anyways. So today I will show you how you can send them to the right colleague so that they can solve them and you can focus on your work so that you get more done and your customers will be happy. Let me show you how it works. What you see now is my list of unassigned requests and we see that a new request has come in. It's from Lukas Pol who is complaining about his printer. It has broken down several times now. Now I'm not the one that handles broken down printers but my colleague Anna Brown is. So what I have to do is I have to send this request to her. I do this first of all by changing the category. Now normally I would have to click on Administration then go to the Complaints menu, Product Complaints and then choose Printer Complaints. But there is a quicker way to do this. I can just select where it says Administration and write Printer. And immediately Superoffice will filter out the complaint that I want to choose. So I choose the category Printer Complaints. Of course I also have to send it to Anna Brown so what I'll do is I'll change the owner of the request and I can do this exactly the same way by just selecting unassigned and typing her initials AB. Then I can press Enter and the request will be passed on to her. I have now shown you how to pass on a request to a colleague and how to change the category on it. So go and try it out and get more work done. I hope you found this useful. Thank you for watching.