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Implementing an automated Service Desk Magic Button

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Uploaded on Nov 14, 2018

Learn how inContact is able to notify on-call response teams when critical incidents are reported, and greatly limit the impact on end-users by leveraging Remedyforce and xMatters. 

Ken Wood, Sr. Manager at inContact, the global leader in cloud contact center software, joins leaders from BMC and xMatters to share inContact’s story and practical tips on how you can: 

• Automate critical insights and communicate to the right people using Remedyforce with xMatters
• Create two-way communications and conference bridges easily for resolvers and business leadership
• Provide self-service and managed subscriptions to allow business stakeholders to remain informed when events occur

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