 Hello and welcome to today's webcast. My name is Sarah Gonzales and I'm from Red Back Conferencing. Today we're joined by Trish Springsteen and she's going to inspire us all on the wonderful world of speaking and presenting online. Welcome Trish how are you today? Absolutely fine. It's great to have you here and it's also just a little secret it's Trish's birthday today as well so even more excited to have you here and we'll make sure it's worthwhile trust me. Absolutely worthwhile. It'll be absolutely fabulous. Thank you. Excellent and I just like to just explain a little bit about Trish before we get into it. She is well known within the circuit. She's appeared on a number of radio stations. You even have your own radio station. She's written for a number of print magazines and she's also worked with some of Australia's largest organizations as well. Also written a number of books and also e-books and logs and she's also won a lot of awards. So we're very excited to have you here today. We know you've been around and we know that you've seen the best and worst when it comes to presentations and online events. So can you please just give us a little bit of an idea as to what we're going to cover in the next 40 minutes. Oh absolutely. We're going to zoom through because we have an awful lot to cover so it's an awful lot. But the things we're going to look at in the next 40 minutes what's stopping you from getting up and doing a webinar or getting up and speaking. Things about how the foundation of what you're going to look is knowing your audience and your niche. How to organize that presentation. Finding a story and leveraging it and looking at the power of storytelling because that's where it is today and speaking for success online. What tips and things that I can give you today that you can take away straight away to do some speaking for success and then how you can add passion to your message to make sure that it reaches the people you want. So we've got a lot to get through. Excellent. So let's get straight into it. What actually stops people from presenting and sharing their message. I think we have no issue when we're in day to day conversation and we're talking about it. But what stops people from actually want to get up and that whole for you. And that's why I didn't know you said that word. It's fear. It's the fear of the unknown. It's the fear of people are going to think that I don't know what I'm going to be saying. It's the fear of what their peers might be going to say. It's the fear that people are going to find out maybe I don't know as much. And that's what stops people from getting up. Stops people from speaking offline and can help really stop people from doing webinars and speaking online. Now how do we overcome that. Well these are some of the strategies that you can look at. We can't go into detail on all of them because we only got 40 minutes. But one of the things is what I call experience and familiarization. Because it's often that fear of the unknown. If we get more experience and more familiar with the actual act of speaking the actual act of doing some webinars then the fact that we takes away that fear of the unknown then. We know that well we did it. We did the first one and nothing happened. We didn't fall into a heap and no one threw tomatoes at us. So the next one will be a little bit easier and the next one will be a little bit easier. Preparation and practice is probably the two things that are paramount to being able to get up and do that speaking and going on to online. Now I'm not saying that you need to memorize everything you're going to be saying word perfect because that's when the problem happens. But if you do some preparation and if you put some practice into it and that's knowing how long you're going to be speaking who you're going to be speaking to what medium you're going to be speaking using either webinars or personal speaking videos all of those then because they all have subtle differences which we're going to touch a little bit on today then that's going to give you what we call taking away that Murphy's law. More preparation and practice that you've got. If something goes wrong you've got that out of fix it. You know how to fix it. And then the biggest thing I think that really stops a lot of people and it's one that we can really get work over is that little mindset that little voice in our heads that says oh no I can't do this. It's all going to go wrong. It's not going to work. Have you all had that. Yeah. I'm sure there's a lot of people out there who are nodding with me and so are you. We all get that every now and then. But what we need to do is stop it. Yeah. We need to not let that rule what we're doing and not let that stop us from shining and sharing our message. And there's a few techniques that you can do with that. I actually visualize a red stop sign. Whenever I start to hear that negativity in my voice that red stop sign says stop. Yeah. We're not going down the spiral and I replace it with a positive thought. Yeah. I am good. I am awesome and people want to hear me. So you use some of those things and then the last bit there is breathing and relaxation. Breathing is not only essential to life and I'm sure you'll be very surprised to find that out but it's also essential to speaking because that's where our breath comes from and what happens when we're nervous which actually can impact very much on webinars and online is we drop our chin down here and we don't have the air that comes out. Our voice gets very brevy. We stop. We can't get the words out and so it doesn't come across as confident as we want. And people tend to speak a lot faster. Don't they when that happens. I find there's a lot of people who speak fast and it's almost like slow down take a breath and speak like you would be having a conversation. That's what when we're nervous and we don't really want to be there. We want to get those words out very quickly. And the problem with that is people can't understand us. So I want you to remember that you have a voice. You have a voice. You have a message. Get over that fear. Use some of those things I've just talked to you about. Realize that if you don't get up and speak if you don't share your message on a webinar then as I say to a lot of my mentoring clients you're being selfish and do you really want to be selfish because you know in that message that you might be sharing there could be just something that you might have to say one word a sentence a paragraph that could change somebody who's listening. It could be something that they need and it could change their life. So if you don't use your voice then how do you know you're not stopping someone else from using their voice. That's very true and I think there's been situations where I've been an attendee whether it's at a live event listening to someone or actually on an online event and I just walk away with one or two things that I can apply and I find that okay that's half an hour or an hour well spent of my time and I actually quite like providing that feedback to the presenter afterwards and even just letting them know what I've learned I find that okay I've now done the good thing you know it's almost like a two-way communication channel then so I think that's very important. Look those presenters would be valuing that feedback because it is important it lets them know that they're actually reaching someone and that their message is being validated and that's what I meant but you've just given me a great example of depriving someone from those words if you are selfish and let that fear stop you from getting up and sharing your message. And unless some presenters I'll learn nothing from but we won't go into the negative. Okay well hey, maybe they haven't tried to hit the right message. That's another topic for another day so when it does come to this Trish what is that one thing that you think is vitally important to remember when you're presenting whether it is in a face-to-face capacity where there's a hundred people and you'll picture them all in their underwear or whether it is behind the camera because I personally think it can be a little bit more daunting behind the camera when you don't have that feedback so what should you be remembering as you're presenting in those types of environments? Okay the foundation of everything you do the absolute foundation and if you get this right people then everything else sort of comes a lot easier and builds on it is your niche and I call it a micro niche and when you're speaking it's knowing your audience. Now if you don't get that right then putting your structure together finding out what you're doing it all makes it very much harder. Now if you can get exactly who you're going to be speaking to take some time to find out who your customers are what their niche what that niche is what that micro niche is for you find out who your audience is who you're going to be speaking to then what does happens then is that you can use the language that's going to connect you with your audience okay you can put together the presentation that you need it's going to connect you with your audience. If you don't do that then you could find yourself using language speaking and it's not going to be it's going to be missing the mark yeah you could be using language that people who you're speaking to at that particular time they don't understand it and as this cartoon represents I love this cartoon is you know can you tolerate ambiguity ambiguity is not a good question and really even without that can your audiences tolerate a speaker either on a webinar or in person who has no idea where they're going hasn't really researched what they're going to be doing hasn't actually connected with that audience and is losing the using language that's not connecting with them are you going to go along with that speaker yeah probably not are you going to listen to that webinar online presentation all the way through probably not and I think it's important as well when you're in whatever environment you're in if I was there watching a speaker at a conference to get up and walk out I would be a little bit embarrassed so I'd probably sit there on my phone or something but these days all you need to do is close your browser don't you there's not that embarrassing moment as someone watching you so as a presenter it's like God I really need to try hard and I really need to know who I'm speaking to because it's so easy for people to disengage and to leave the the room really absolutely it is and that's one of the that's one of the big things about webinars and online at least as you say in person they probably won't quite walk out on you but when you're doing something on a webinar online presentation they don't even have to close their browser down they could just get up and walk away and leave the webinar going and you don't know so you need to make sure that you've got that foundation this is one of my favorite quotes if you can't write your message in a sentence you can't say it in an hour and that means you need to be really really on point as to what you want these people to take away in the time that they've given up to spend with you yep and so in terms of doing that and we spoke about this earlier even for the process of having people register for today's event we asked people why they were joining and what they want to learn as a presenter was that valuable to know that information about who was joining beforehand and so people online watching now is that something that they can be doing when they are organising their events so then you're passing that information to your presenter that was extremely valuable information and it's part of what I'm saying about knowing your niche and knowing your audience a few questions beforehand similar to what you've done or even putting out a little bit of a poll or even just going on to your Facebook group and saying look I'm going to be doing a webinar it's about this what in things are you interested in what would you like to have me cover that means then that you're producing valuable information for people who've given up valuable time and you are now got a solid foundation to build your presentation on and so that is a very very important part you're also to be aware that you can't cover everything all in one webinar and as you'll see as we go along if you try and do that it's going to be a bit of a mishmash you're going to overwhelm people with too much information and the at the sort of valuable time that you've got with some people you've wasted yeah that's really hard to cut through isn't it absolutely it's not easy believe me I have so much information that I could share and I looked at those outcomes and I thought there was so much in those outcomes that some of it we can't even cover today unfortunately but I'm hoping to pull some of it in for you great and that's what this is about is you need to know your purpose and where you want to go whenever you're doing any presentation whether it's online or off the questions you need to ask is at this particular time yep with this particular audience what is it that I want them to take away what is the goal what is the outcome that I want at the end of the time whether it's five minutes 10 minutes 40 minutes or an hour and a half what is it that at the end of that time those people can walk away with that information now if you don't get the answer to that if you don't have that firmly in your mind then everything else that you're going to be doing makes it so much difficult yeah if you start wandering around in the wilderness you'll take your audience with you because they'll follow you yes and if they're following you in the wilderness they're going to go where am I what's happening what's happening so if you have a direction and they follow you in the direction and it's clear cut then they're a lot more relaxed and ready to take on your information and I guess that talks to this slide that's what this is yep no idea what he said yeah and I'm so hoping that you're going to know exactly what I'm saying just to be there was a lovely lady in purple that I just watched for 40 minutes and I want you to say and at the end of that 40 minutes I knew exactly where she was taking me and I took some information away you don't want to be the panda do oh the panda is nice that's the key takeaway that's the key takeaway do not be the panda no pandas so when you're presenting and you've been asked to present somewhere whether it is online or in a face-to-face capacity you then put together your PowerPoint you know what key takeaways you want to do you know a design you want to have you want to make it look nice how do you decide on what to include in that because I think what you think you should include and what you should be including I'm sure you're about to enlighten us might be two completely different things absolutely absolutely look as we said you need to know your foundation so doing some of those questions at the beginning is going to give you a bit of an idea what people want yep and what you're going to be doing now we're all subject matter experts every single one of you sitting there watching this is a subject matter expert now the problem of being a subject matter expert is that you know a lot about your subject yep unfortunately with some people what they want to do is give all of it at once unfortunately then if you try and do that you're going to overwhelm your audience so there's a couple of things you need to do brainstorm what you've got and what you know based around the foundation and the outcome that you want people to take now when you do that brainstorm you're going to come up probably with a list maybe about that much now if you can see on the slide here taking just a 10 minute presentation is a foundation in any 10 minute presentation you can really only get three main facts across that means that that pile of information you've got is too much so you need to reduce that to the three main facts now I know people out there going to say okay Twish how do I do that which ones are the most important well I use a little bit of a scenario in my mind I imagine that if I'm going in to talk to a CEO of a company and I've got 10 minutes of his time so I've worked out some important things I want to talk to him about then if I end up coming to there and his assistant says to me sorry he's very busy you've only got one minute of his time at that stage I've got to throw out most of my presentation and I've got to say to him the one most important thing that I can give him in one minute when you look through that list you've got if you think about that there'll be something that will come out of that list will be this is the one thing that I want them to take away that becomes your first point yep and then you just run through that scenario for your second point and your third point once you've got that then there's the three main things knowing that those three main things are going to support the goal that you want the outcome you want well that's that's what I find a lot of people don't think about they start from the beginning and they don't sort of would you recommend working backwards in terms of understanding what you want to achieve what people want to walk away with but also what you what's your goal because we're not just doing this for fun are we we actually should have a goal as a presenter or some kind of call to action that's right yep look if you don't know what you want and the outcome that you want your people to take away you can't even get to what we've just done yeah so you had that goal and you know then this is where I want to take you you've worked out from all that immense information as a subject matter expert the three things that you want to talk about in that 10-minute presentation then you put together your speech yeah now what we've got here is the basics of a speech I'm sure most people be aware of it actually I love the the quote that I come to where people ask me how to do that comes from one of my what I arguably think is one of the greatest orators of last century which was Sir Winston Churchill he was a brilliant speaker and they asked him how did he put together those speeches and he said first I tell them what I want to tell them then I tell them and then I tell them what I've just told them which is opening body and conclusion okay then we have this issue where do we start where do you think we should start Sir well judging by the slides am I cheating because that slide is tricky well I would assume if I when I do create a presentation like I just said I do like working backwards because then I can put okay here are the key takeaways that I want people to take away how do I want to have a conversation around that and discuss that and then at the beginning that's where I sort of set the agenda and set the scene without going into it in too much detail so where would you start at the conclusion at the conclusion yeah nope oh and actually it's a bit of a trick question because most people will either pick the opening or the conclusion but if you listen to what I just said from Sir Winston Churchill first I tell them what I'm going to tell them then I tell them then I tell them what I've just told them okay now when you look at that how can you tell people what you want to tell them if you tell them what you've just told them if you don't tell them so the place you actually start is the body there you go because that's your three main points that's your basic information which is going to take people to the goal that you want okay so once you've got that then you can then craft a opening and craft a conclusion ah it definitely makes sense yeah so when you come to the opening there are a couple of things that we do in the opening and some of these things some people get the tell people what I'm going to tell them but not everybody gets the second part which is catch the audience's attention so for a very good opening you need to have something that's going to say hey listen to me whether it's in a webinar or whether it's on a presentation listen to me for the next 40 minutes or next 15 minutes now that catchy my attention could be a quote it could be a question it could be a fact or a statistic and that will often come from that body of information that you've put together which is one of the other reasons why you do that body exactly yeah and then the conclusion now I would say roughly 95% of the people that I come across leave out the second part of the conclusion there's two parts to the conclusion it's construct the conclusion tell people what you've just told it's a summary this part that most people leave out the call to action they do this beautiful presentation they do a lovely summary and then they say thank you for listening to me see you later bye yeah now you've got a goal that you said at the beginning that you wanted people to take away yeah if you don't do that call to action then you haven't brought it back to that goal and how do you know that you've achieved what you want yeah now that call to action could merely be I want you to change your mind or I want you to think about these information I've given you or it could be I want you to go and book my next presentation I want you to go and buy my book it doesn't matter what it is but for you to know that you've achieved your aim you need to have that call to action and as I said it's amazing how many people just miss it out just miss it out do you think people are scared to do it is that do you think there's a certain element of oh well I take it I don't want to bombard people or seem too salesy do you think that's the reason why people do it the call to action doesn't have to be salesy people just assume it is yeah whenever somebody says I'll do a call to action they think oh I don't want to sell yeah and you don't have to sell over the top yeah when you're doing it but let's be realistic so why are we doing a webinar yeah why are we doing a webcast yeah why are we sharing our information there is a reason we're sharing it and that call to action is affirming that reason now that reason could be purely information and that's fine but you need to have a call to action to say here's some information I've given you yeah my challenge to you is to go and change something or do something of that information and I guess that can also come into play with people out there who are organizers of an event who are joining today on behalf of their presenters you need to also think about your call to actions don't you and how to align that with the presenter because otherwise you could have two call to actions the organizer might want one the presenter might want another one and all of a sudden it becomes confusing for the audience do you think absolutely and that's where it comes back to that very first thing I said the very first slide the question you asked me is what is the most important after the fear but what is the most important thing the foundation of everything what your goal is yeah now if the people who are an event organizer have a goal yeah they want to get people in they want to get speakers there they want to get presenters that are going to be aligned to what that goal is the presenter as you say has a goal this is where communication comes in people oh the c-word the c-word yeah it's a very good idea to talk to each other yeah and to find out and make sure that your goals and your aims are aligned so if I'm going to be talking at a conference I'm going to make sure that my presentation is aligned to the theme of the conference so that that meets the goal for the event organizer because I'm presenting along that theme excellent within my presentation there will be a call to action as well maybe just to change their thinking it could be to buy my book it could be to have a session with me or to go to my presentation all of which can be done without being over the top sale okay we're just going to get into a few questions now before we keep going because we have some coming through so first of all from Viko or Zviko apologies if I've got that wrong shouldn't we always present with slides actually no you don't have to always present with slides now I will take that with a couple of caveats it depends what you're doing it depends where you're speaking I have a passion for PowerPoint presentations because I think poor PowerPoint's been really really done badly done by because it's deaf by PowerPoint it's not PowerPoint's fault it's the presenter's fault however PowerPoint is extremely good and slides are extremely good because they connect to the audience on another level people listen and learn in a variety of ways that can be auditory, kinetic kinesthetic, visual and slides connect with people with the visual and also the kinetic because it's changing and it's movement however you don't have to use them if it's not appropriate webinars it's a good idea to have slides because otherwise you've got to carry that whole time just with your voice it can be a bit much if you've got a video and you're doing videos and you're doing online presentation your slides probably don't come in because you would be connecting with people with the video and it'll be almost like one on one I hope that answers your question thank you and one from David so Trish what was your catch at the start of your presentation my catch at the start of my presentation yeah well that was actually setting the story of who I was and the credibility because I'm talking about speaking I'm talking about speaking online so I was setting a bit of a story about my presentation and I guess my catch was the fear bit because to me that's what stops people so I'm grabbing you with that fear and I was grabbing you with that I guess that are you selfish well it does make everyone question that and ask themselves a question which I think is quite engaging but then we'll go into some other ways that we can also grab people especially within the online platform so also what do you do if you'd notice that your audience is losing attention and I guess this can be a lot harder online than what it is face to face it is harder online because you don't always know that you've lost their attention yep however what I would say is if you do the proper preparation with your webinar then you can limit the possibility of that happening that means having good slides that will keep people's attention nothing that's overwhelming them so you don't want too much information then you want your good voice that we're going to talk about that shortly about how you actually present which means that your voice and the connection you make with them is going to hold them there that you're not speaking too fast or too slow offline it's a change of state it's being aware and connected with your audience so you get a feeling as a speaker if people are starting to get a bit restless and then I would move I would make a change I would pop a question I might change the format that I'm doing I might start some more interaction with the audience and from Kristen recommended maximum duration for webinars good one Kristen good one for me personally I think anything longer than about 45 minutes to an hour is too long I've been on a webinar where it's gone for two hours and it has to be a really good webinar to keep me really engaged now just another bit about that 40 minutes I don't want that 40 minutes to be first 20 minutes about the present who I am five minutes of information they've all been there and then 10 minutes of upsell and I'm sure I'm talking to everybody out there who's been in webinars and like that I like a proportion you do need to do some slides at the beginning because you need to establish your credibility who is this person what do they know about what they're doing yeah and you do want some slides at the end because there's your call to action yeah around up and somewhere but the bulk of it you want is to be able to give people information give it away because it'll come back to you yeah and also just on that Kristen anyone else interested if you look into the resource in the resource folder on the bottom right there's a redback report in there so last year every year and this is 2016 we did this report we went out to everyone who's attending a webinar or a digital event and we asked some questions and one of the questions in there refers to duration that's broken up per industry so in the government sector within the not-for-profit sector and also in the corporate sector what their preferred duration is as well as some other research so feel free to take a look at that and download that now that's all the questions please keep them coming because we're loving these and it is increasing that engagement and that two-way communication so I love questions yeah and even if you can ask them I just make them up for Trish anyway so there's another little trick um that's a good one I love questions it means I've got interaction it means people are listening exactly so you know just following on from what we were just talking about then really the online side of things so what is the difference between presenting in person and online and we've covered a bit of that but then also are those do you have those skills those presentate presenting to an audience skills that can be transferred online absolutely how does that all work absolutely look there is a difference between presenting in person and presenting online when you're doing it online you do have some restrictions if you're doing purely webinars which is just behind your behind the slides and you're talking over those slides then the only thing that you've got and I'll go into a little bit more shortly is your voice yeah and the slides that you produce if you're doing a online presentation which has got some videos or a webcast as we're doing now which is part interview part slides then you can then use other things that you do when you're doing presenting offline and those other things are your eyes and we'll talk about that your eyes your body language now this is a slide of me hi this is me doing one of my webinars yeah and I've popped this in so people can realise that you can do this anywhere you don't have to have huge among humongous brilliant expensive equipment I don't I have two screens because I find that easy to work with and I have a headset which you can just make out there with a microphone and my good cup of tea because that helps get me through the whole thing well it's preparation that's the only way back to preparation and what I've got there is a webinar of my slides yeah and I can run that very easily what I've got in my speaking skills to run that is my voice basically and how I've put my slides together so the quality of my slides to ensure that they keep people's attention that I'm not too much writing on it yeah that it can be easily understood and then my voice which is the main thing you've got on a webinar to ensure that I'm not speaking so fast that you can't understand a word that I'm going to say and I'm making you so tired the exhaust that you're going to leave me alone I'm exhausted or speaking so slowly or mumbling or not being heard yeah and speaking is one of your public speaking skills that you use offline or online yep and the four things that you can do are what the portrayed here your rate your pitch your volume and your pause those are the things that you can use to make your voice a powerful connection you've only got to listen for example let's go to Melbourne Cup first day on Tuesday if you're not down at the Melbourne Cup and you're listening to it you haven't got a TV that radio announcer has you in the palm of his hand he takes you through that race and what he's changing is his rate his pitch his volume and his pause to keep your attention so when you're doing a pure webinar when you've just got slides and you are speaking behind it you need to be really really sure about your voice need to be aware of the pauses you need to pause pauses golden yeah because it allows people to think about what you've just said but not for too long right not for too long okay if you pause too long someone's going to go to sleep yeah and also just on that as a presenter when you are actually speaking and some people might not want to do this but what are your thoughts on recording your presentation and then listening to yourself afterwards it's something I would recommend yeah I recommend are the always recording and listening because it gives you an idea what sort of voice you've got some people's voices are naturally fast which means you've got to slow down a bit some a little bit slower which means you need to actually make sure that you speed up a bit some have got very soft voices and that means you then need to make sure you want to speak a bit louder yeah and some have got so many loud voices that they boom and then you can't hear everything so you want to be doing it and you won't know that unless you get some feedback from someone who's listening to you or you listen to yourself and I also say the same thing when you're presenting video yourself and watch it it's scary oh my gosh people it's scary it's very daunting isn't it you don't know how I felt the first time I actually saw myself on video I thought no way this person is not going to be doing too well we're over critical about ourselves so step back give yourself a break you're better than you think that negative self-talk isn't it that negative self-talk just do it now I get how your presentation's coming back around so instant yeah it's that negative self-talk yeah step back so yeah it is a very good idea when we're doing online and videos this is what I was saying you've got pure webinars it's just your voice and the slides but when we actually go into online where we might be going to be doing some videos with that online so it could be online training but people are now doing a lot of online courses and putting them up and they do some videos of that it could be webcasts like we're doing now or it could be just a pure video that you want to do some information videos that you're going to put up on YouTube or wherever you're going to host them this is where the skills that you have as a speaker come into being included because the eye contact you still want to talk to people when you're doing it online you want to be able to look straight down that lens and talk to the people out there and this is where people get daunted because I know people who are really good speakers with a live audience that can often freeze up when they're put behind a camera because they've lost that audience they don't know where to look my tip there is you just look down and you have a conversation with that person like they're the only person that you're speaking to and then you need to add some body language and gestures because I could sit here or I could stand doing a video and I could stand like a poker however it's really not going to make that emotional connection yeah and we need to make an emotional connection because that's where we get that passion across so I'm not saying you have to be a demented robot and do amazingly humongous amounts of loads of gestures be natural but you do want to put some gestures in there some bit of movement because movement keeps people's attention on you exactly so just quickly we've got a few minutes left and I really want to cover I know this could be an entire presentation on its own storytelling now we've heard a lot about it there's people who actually specialize in storytelling these days so what is so powerful about storytelling and how can we use this as presenters stories of what connects us to our audience we all have stories we have stories hidden inside us personal stories business stories why you started your business why you're so passionate about it they are stories and people connect we've got research that has told us that people are attracted to stories because we're social creatures we relate to it in fact there is research that has proven that there's a little switch in our brain and as soon as someone starts telling a story that switch turns on and we sit up and think oh I've got to listen actual research that's been done I actually believe it goes back to our hunters and gatherers days because when we had those days without videos without TV and books and everything the storyteller was the most important person in that and they took the stories down and we are now we're clued in to hearing a story means we need to listen your story's got to take your audience on a journey it's got to be a story if you're going to share a story you want to take them from here through that to there just think about the stories you heard as a child you know we had the hero we had the hero and we had the pain that was happening the things that you had to do to get through that pain and then wow the amazing things that happened when you break that down to your business yeah your message the pain that your message and what you do helps with people how you can help us you take them through that story then take them to the transformation you use that to get people to where you want and that's memorable isn't it people will remember stories and emotion yeah yeah you need to put that emotion people will remember it for example usually I start my presentations with a bit of a story about who I am we went straight into it today because we had a lot to get through but my story if I were to tell you that I'm an introvert when I left school I did not want to speak I would never if you ask any of my school friends and they saw me now on a webcast getting up and speaking they would not believe you so my story is my journey how didn't introvert and the perennial warflower get to sitting here speaking Sarah absolutely enjoying and having fun that's my story so you want it to be interesting and not boring but you're definitely not it's for your audience not for yourself so you pick out from your stories things that are going to relate remember what I said at the beginning what's your aim what's your goal who are you talking to who your niche is so this is where you pick out bits of your story that were late so then that's why so you got to research what real people want and then you do the who what where when and how and why and that's where you can bring your stories in excellent and you know what is the one thing that many people forget when they're faced with speaking or presenting and you know one thing that can help us key takeaway yeah key takeaway do you know what people remember that you are a subject matter expert in any field whoever's listening out there you know it and you have to believe that up here and you need to believe it in here when you believe that then you are powerful along with that then comes you can be yourself I love this by the way yeah be yourself everybody else has taken let that shine through I've been my 20 years of speaking and training in every radio show I do I ask people this one question what's the top characteristic of a speaker invariably in about 90 percent and if it's not the top it's the second it's authenticity it's being genuine it's letting people see who you are the passion inside your heart and the message you want to send it's interesting in the red back report in there we always ask people you know about the presenter and what makes a great presenter and passion and enthusiasm always outweigh knowledge or expertise and I think if someone's passionate and they're really on there and they're really authentic and you want to listen to them half the time it doesn't matter what they're saying doesn't well well I don't I'd like to have a little bit of information in there but really it doesn't but they could be talking about any topic I couldn't make they can hold you in the palm of their hand if they're genuine and I always say to my mentoring clients the audience will forgive you a lot if you let people see how authentic and genuine you are yeah all the techniques and strategies and the things that I've been talking about here that adds the polish yeah to you great so what I want to do I just want to I know we've got a few minutes left so conscious of time I want to get to your call to action because obviously you've got a lot of expertise in this and I'm pretty sure we've just touched the top of the iceberg right now a lot of organisers out there a lot of presenters out there how can we know more how can we actually get to the point where we are comfortable we don't have fear and we want to get up and present okay well firstly I've got a freebie for you yep you can go to trishell.com.au download that free report it's 10 free tips for improving your presentation so it covers some of the things we've been talking about I would love to have a discussion with you if you want to see how you can leverage your business either personal business business that you're working with or corporation that you're in and ad speaking communication to do it online in person through webinars 15 minutes Skype discovery session so just send me an email info at trishell and we can book it in and we can have a discussion about how we can work with you so that you can use and share the message you have and your stories excellent and I'd also advise people to complete the survey on the feedback tab as well because that also allows us to improve we can pass that feedback onto Trish and the way that we've created the survey might also help you in terms of how you would like to receive feedback for your next event whether you are a presenter or an organizer so we don't have any more questions coming through at the moment so thank you for everyone who did submit those questions but I'm sure if anyone does have anything they can contact you once the event is over is that correct absolutely I'd be absolutely happy there's that email there at info trishell you could even send your questions and people I'm all over Facebook just search for me look for the purple lady purple words trishell and Trish Springsteen and you can even connect with me there and put your questions there excellent and also just a reminder that we will be sending a recording of this event out within 48 hours within that we will contain links to the information that Trish is willing to provide you and will also provide the recording supporting documentation and some key takeaways as well so thank you so much for Trish for you joining us today Trish it's been amazing happy birthday as well thank you I hope it's been a highlight I love sharing my message I get really passionate as you might have gathered and it's been an absolute delight to be able to be here share my passions share my message and hope that you all share your passion and your message excellent thank you everyone for joining our business skills series and if you have any questions on today's event or future events or perhaps you want to start running your own digital events please feel free to let us know thanks everyone and enjoy the rest of your day bye for now