 DAV360, we've been talking about it for years. It is ready, we are using it at headquarters now. We're gonna go over a lot of stuff today. Katie, sitting right here. She's our subject matter expert on DAV360. She spent the last three years helping get this program in place. We've tried to make it as great as possible. There's an update coming out in the next 45 days that's going to change some things that you wouldn't see. So we asked, just right up front, I'm gonna ask you, you go back, you're welcome to use it. She's gonna be sitting around a sheet for your name and email. Make sure it's legible, please. And we'll be sending you your user names, passwords. Give us a call if you have any problems. We'll take that. We're gonna work our best to get through this and fix any type of concerns that may arise with this. Obviously, you know, when you roll out a new program as complicated as this and complex, it's gonna come with a little bit of bumps in the road. So please give me a call or give Katie a call or anybody on our team a call. Let us know what you're finding and we're gonna work to fix it. I'm excited to roll this out because this is an opportunity for you as a volunteer to look at what you're doing. Look at your accomplishments. Without what you do day in and day out, this program wouldn't be successful. So I just wanna thank you for volunteering every day. Also on the stage this morning, I have Kirk Johnson who's on the Interim and Hospital Voluntary Services Committee, Jim Shuey, Silver Roya, and Nachi Miller. These folks up here do a lot every day in their departments and across the country with Voluntary Services and we're working to try to make a difference. We want it to be an enjoy to volunteer. Obviously, it's a wonderful time to get in the hospital and visit with our patients. So without that, with that being said, we'll go ahead and get started. I went over a little bit of who our staff, most of you are familiar with Odie, Connie, Nicole and Chris, our correspondents at headquarters. Connie handles our transportation network as does Chris and Nicole handles our HSC and our LVAP hours. So a lot of you probably have talked to Nicole and Odie is the VAVS representative, person who handles all your credentials and gets you certified as a representative or any concerns you might have at your hospitals. Into 360. So all your hours should be entered into DAV 360 whenever possible. Currently, I'm going to ask each and every one of you to continue to send us your stuff. Go ahead and log in, check it out and just basic information I want you to put in a DAV 360. Send it to our fax, our email address. You got our address if you want to put it in the mail with a stamp. We're glad to take it and help you through that process. This is what the screen's going to look like when you go to www.mydav360.org. In the upper right-hand corner, you'll see a sign in, you're going to click on that or hover there, you'll be able to log in. We've created accounts for each and every one of you. I stand corrected. So once you contact us, we are going to create that account for you. I know we at one point in time talked about creating accounts. But this is what it looks like. You're going to be required to enter a name, an address, phone number, and if they want to receive our incentives. No last four. I repeat, no last four. All right? Here you go. You'll get a username, we'll give you a password. There's our phone number to contact us, 877-426-2838, extension 1313. And then you're going to click the green button that says sign in. Looks pretty cool, doesn't it? Back up. And when you put your name on that sheet, Katie will send you an email with this manual on how to use it. So you'll have it all in front of you when you get back home, okay? Am I free to move on now? All right, cool. So here you go. You're going to look at the top and I apologize if some of this is blurry because it's kind of difficult to get it perfect for everybody but we've done our best to put this together. At the top, it says voluntary services. You're going to scroll down to manage volunteers, all right? So this is where you can go on and look at everybody you have in your facility if you have that permission. You'll see the facilities or the departments for which you have access to inner hours. So if you are in Virginia, you're not going to be able to enter hours for Texas, right? So you click on what you want to do. Of course, we got the Department of Virginia up there. They lead the way with LVAP, by the way. Anybody here from California? Yes. That hurts, doesn't it, man? We're going to get you going. If you don't see a facility or department that you need access for, again, contact us. That number against 877-426-2838 extension 1313. Under the facility for which you have access for, you would click on the, in this example, Huntington VA Medical Center. You click on that facility at the very bottom, you're then able to enter the hours for each person as a volunteer assigned to that facility. Okay, so the HSE would have access to input all of those hours. You're going to get a, a lot of information is going to come up on the next screen because every volunteer registered for DAV will be there. You will click on Joe Smith. You'll put his hours in, the number of veterans he's transported. Everybody's going to come up alphabetically by their last name, all right? So last name, comma, first name. Yes, it's on the next slide, you'll see that, okay? Here you go. If you want to search them by name specifically, you can type in the first three letters of their first name, the last, the first three letters of their last name, we'll spell it out in this entirety, and you'll be able to pull that person up. If you find that they're not there, let us know. We'll get them input and get our profile built and figure out what happened. But we've, we input over, there's more than, almost nearly 300,000 names in here right now. So anybody who's volunteered in the last three years, we have an inactivity tab for 13 months. There's a rationale behind all that, but there's a ton of information in here right now, okay? So this is how you can search all your volunteers. If you do not find them or they're brand new, you're gonna click add person. And you're gonna, again, you gotta have that critical information, their name, their address, and their phone number. No sensitive information will be stored in this database, okay? Again, type their first name, last name, click find, and you can add that person. Right in the lower right-hand corner, add new. If the volunteer already has a record in this program, you'll see their name in the search field. We just wanna make sure you verify the address. Garbage in, garbage out with any database, okay? So take the time, make sure you're inputting the information on the right individual. If you make a mistake and put something in on the wrong person, give us a call. We'll take care of that, okay? Enter their role. What do they do? We wanna really try to narrow this down and get into the crux of what's happening in the facilities. Are they just a transportation driver? Are they, you know, a patient escort? Whatever their role is at the hospital, we're really trying to make this a more personal program. There are selected boxes that you're gonna click from. Please use one of those boxes. Into the day that they became a volunteer, I wanna send out emails to folks out of this program that says, thank you for volunteering, you're at your anniversary. Appreciate what you're doing. Birthday greetings if possible. I wanna be able to do all those type of things. I'm really trying to make this a more personal program to where I can have a better interaction with you as volunteers. Yes, yes, yes. Okay, here, if the volunteer does not have an existing record in 360, again, I still need the form 20 completed and ask that you fax it to me until the next update is run. Once the next update is run, you can use it today if you like, but I'm asking you to wait because we're gonna do a patch to fix some items that we've noticed as we're going through and using this daily. Send this stuff by fax, email it to me. If you can't, I really prefer you email it. It's just easier. And we'll get the information put in there. And while we get an input or if you call us, we're glad to walk you through and talk about the program, okay? Ladies who answered the phone, Connie, Chris, Nicole, Odie, are very eager to get you guys using this program in its entirety. Yes. New DAV360 system, what we have is a category for non-DAV transportation. You would go in, click on that non-DAV transportation option and you won't enter hours for them, but you will enter veterans transported and miles because we do wanna keep track of what's being done with our transportation network cars and vans, even if they're not crediting their hours to DAV. But we have, that is something that we added to the system so we can keep track of that. Yes. No, but I can email them out with the user manual. So when you put your name on that sheet that's circulating around, or is it at right now? It's right here. Once you put your name on this sheet with your email, we'll go ahead and incorporate a form 20 with that, okay? Any other questions before I, yes. That's okay. No, this will be for the local veterans assistance program, any volunteering that you would do in the name of the DAV. Correct, put your name on this little sheet right here and we can do all that for you, check it out, okay? Sir, thank you. All right, can I move on? Did you get all the information you need off this slide? All right, where are you, do I have another question? Yes, it's a preform, so it should load it up the way it needs to be, okay? Here you go again. No sensitive information is being asked of you. I know for the last few years I've told you I don't need the last four, so we still have people who think they have to give me the last four. I do not want that information. Simply your name, date of birth, and address. That way I can ensure I'm recognizing people for their volunteer initiatives, okay? You'll see Ashtrex on the next update that will, if you don't fill those in, it won't let you add somebody. So give me as much information as possible when it asks for it. Makes our job much easier to recognize people for what they're doing. Who in here doesn't have an email? Great. You don't have an email? Hey, let me sign you up for one before you leave today, okay? All right, so. So here you go again. You're gonna type the first name, last name, click find. The reason we're asking you to do this every time is so we do not duplicate the information in the system. It's very critical that you ensure that you check every possible way to ensure you're not adding another person. We do not want duplicate information in here. Once you find that person, click on their name, and then it should have little tabs that tell you if something's missing. If something's missing, update that. Get that from that person while they're in your office, while you're interacting with them. If you find out that you can't put that information, you call us. It could be a simple glitch. I mean, we worked very hard on this for three years to ensure it's got everything, but you're only as good as your users, okay? So if you find something, let me know. Yes, sir? Okay, so with this new system, and part of the reason we're asking you to kind of click find and find the volunteer every time, what comes up when you go into a facility is the list of volunteers that have registered at that facility. So if the volunteer is registered at two different facilities, he'll come up in both facilities. You'll still be able to click on that volunteer's record and add it for that volunteer for that facility. You can't, once you go into the facility, it actually grays out the facility at the top, so you will have to go into one facility, find the volunteer and enter the hours, and then go into the other facility and find the volunteer and enter the hours. You can't enter hours for both facilities just by clicking on his name, and that part of the reason we did that is to make sure that everything gets credited to the right place, but he will be under both facilities. You can add him into both facilities and enter it that way. No, you can look up the volunteers. Currently, you guys can't get into, but if you click on the volunteer's name, it'll bring up their record. It has a lifetime hours total for that volunteer. And then the facility record also has a lifetime hours total for that facility. So folks like Dick Marbs, who volunteers in multiple locations, he's volunteered in Milwaukee before Green Bay opened their facility. He would fall under both of those facilities just like a lot of your drivers will do in the Minnesota area. Hand, are we at? Yes, I'm sorry. Yeah, you can input his information into this database, but I'll tell you before, don't go back and put a huge number in. Be honest with yourself and start from that day and move forward. I appreciate what he's done, but I don't need you to go in and, I want it to be honest. I'm not saying you would be dishonest. Please don't take it that way, but start fresh and get his information. Yeah. Yeah. Yes, yes. No, it's just only for DAV volunteers. This is not for Legion and other organizations. All right. Any other questions before I? No. No, I'm recognizing DAV volunteers who volunteer for DAV. I'm not recognizing the VFW. I'm not recognizing the American Legion, and I'm not tracking any of that stuff. I think so. Yes, sir. Yeah, come on over. We want you. So if they're volunteering for other organizations they want to come to DAV, please come on over. I want you to volunteer for us. All right. Okay, sir. Okay. All right, so good rule there, sir. If you have a question, please step up to the microphone so everybody in the room can hear it so we're not duplicating questions, okay? All right, here we go. So you select add, you're going to go put this new person in. A lot of this stuff is gonna, you're gonna see there's a method to this madness, all right? It will pull up the location by default because of your permissions and your access. That can't be changed. If you need to enter hours for more than one facility, please continue to repeat those steps. There's no, we want to capture everything under each facility. Pick the appropriate month from the dropdown. Again, everything is populated. We've really tried to put all this information and make sure it's right the first time. It should default to the current year. So if you're trying to go back, I'm not asking anybody to do that, but if you have a whole bunch of information on your desk that goes back from last year, you'll have to click on that year, okay? You should not be in information that is more than one year old. I don't want anybody going back to 2014 and putting information in there, all right? Start from January of this year and make your way forward if you gotta go back and put stuff in, all right? Here you go, work type. So as you see the A on the top, that corresponds with the A on the bottom. I'm just, we couldn't find a way because this is such a lot of, this is so much information and it can be overwhelming. That marries up. So if you're putting a volunteer driver into the transportation network who donates your time for the DAV, you're gonna pick transportation network from the dropdown box. Then the monthly hours should be input for that individual. If the volunteer does drives the transportation network but they're not doing it in the name of the DAV like we've had some questions here, you would use the beak scenario. You would put their hours and people transported but you're not, or the miles and the people transported for our vehicles. And see, if the volunteer works to support the office and does not drive, you're gonna pick a non-driver category, okay? That goes into the patient escort or other type of activities. And then those hours should be entered for that individual. Does that make sense? All right. Again, same scenario, A matches with A, B, C, so on and so forth. The monthly miles driven for an individual should be entered and the number of veterans transported should be entered. Again, it's a dropdown box. You just click on the number or click on it, put the figure in, hit save. All right? B, if a person drives on their own, that's that category. And then C, again, non-transportation, all the other activities that are occurring in the facility. You'll see a box that says certified. You don't need to worry about that. We're gonna take care of that for you guys, okay? Another question is that we ask the system in the background. It will actually certify the hours overnight. So when you enter them, the next day, if you go back in, it would say yes or no. We want to allow that process to run and allow the system to actually automate that. So please don't pick certified or non-certified. Just leave that one blank. Yeah, we wanna do some work for you, okay? All right. Enter any type of VAVS hours. Again, if you're sending us your monthly reports, continue to do it. We're gonna do it for you. If you run into a problem with it, please contact us at the 859 number. Shoot us an email, whatever works for you. We're here to help and get you through this process, okay? Again, here's the main screen. This is what it looks like. There's gonna be a lot of repetition through this. You're gonna see there's, again, that method, all right? Click on the sign in button. Everybody got the link, www.mydav360.org? Click sign in. And then here you go. You're back in this process again. We're entering, you get your username, your password. You're logging in to enter all your VAVS hours. Similar to a transportation network, right? Everything's looking identical. Click in, you manage volunteers. Type in the name, find the person, or excuse me, for what facility they're at. Click on that. All right, worst question. I'm sorry. Dale Burke, Grand Fork, South Dakota. So if I go in here and it doesn't recognize me, doesn't accept my email, I'm not in the system, right? What'd you say? Okay, if I go in here and it doesn't recognize me, and then I put in my email and it says it, I can't find my information, I'm not in the system yet, right? No, you may have the wrong email, you may have the wrong password. Contact us and we'll find you. Okay. All right. Yeah, no kidding, that thing is moving. Did you see that? All right. Hey, Marianne. I have a couple of questions. Hi, Bob. We've had a lot of problems over this past year, as you well know, with the new system and the VA. And the hours have not been generated the way they should have been generated. How do we handle that? I'm working on that for you guys, so don't worry about that. The VA just implemented a new system, we're implementing a new system. Obviously we gotta get with the times, we're working on that, okay? Secondly, a lot of our reps are not here to be able to know this program and be able to generate their hours into the system the way they should be. Now, a state VA VS rep, I think we need to be going around to the hospitals to be able to indoctrinate our reps that are in the other hospitals. That's fine, I would agree with you, but what we're gonna do, I mean, you're getting the information here today, you're signing up on that sheet, I'm gonna be doing a memorandum and email's coming out to everybody who's a VA VS rep, depth, honorary rep, chair, whatever it may be, so everybody will have this information, okay? Thank you. And please do travel. You know, you're a very important volunteer. Get around, talk to folks about this stuff, okay, Marianne? Thank you. All right, any other questions? Step up to the microphone, sir. Red Man, Chapter 15, Hamlin, Ohio. We're having a lot of problems with them, like the paper forms for volunteer hours. Closer to the mic, please. For volunteer hours. Okay. What do you do with the volunteer hours that's not going through the VA VS? The VA VS is just for hospital stuff. That's correct. So if a person is donating their time in the name of the DAV through the local Veterans Assistance Program, LVAP, it would still come through here. Okay, so when we put in, like we do funerals and that kind of stuff, those hours would get put on the same thing here? Yes, sir. Okay, thank you. All of our volunteers will be in this program. So his question was if they're volunteering outside of a VA medical facility, that falls under the local Veterans Assistance Program, LVAP. We would still put their hours into this database where we can then recognize those individuals for their volunteer efforts, all right? Yeah, go ahead. The VA VS, you're actually gonna see on some later slides. LVAP will be entered under the department. Part of what's coming out in our next update is we're actually gonna be able to enter that at the chapter level as well. So if you're doing LVAP for a chapter, you can actually credit it to the chapter. It will roll up to the department. So the department will still get credited for those hours. Now that is our next release. It's not this one. Right now it's currently under the department. But with LVAP what you do is instead of going in and choosing the facility at the beginning, you go in and choose the department that they're crediting those LVAP hours too. That answer your question, sir? All right, again, everything's identical here. You're going for other hours through VA VS. You click on the location again. Here we have Huntington VA Medical Center circled. All right, sorry, sir. Go ahead. Jerry Arnold, Department of California. Please hold it against me. Okay. A question. Some of us are volunteers at the, in my case, the Palo Alto Health Care System on the Focus Council. In fact, the new director has asked me to be, try to advocate that the DAV encourages the formation of Focus Councils where all the various veterans, service organizations get together. In the VA system, at least for myself, my experience, in their accounting system on the computer, they have both the Focus Council, the VA VS service, and they also have volunteer service where you can sign, where some of us sign my HealthEV applications up and things like that. Do we account in both systems because their hours are within the VA system and you probably obviously cannot get it to their database? I get a letter from the VA at the end of their fiscal year that tells me how many hours were contributed in the name of the DAV for the DAV and the DAVA. So I get that letter, but I'm asking for you to get the information to us so I can specifically ensure the information we have is accurate and it mirrors what the VA has in their system. So if I'm hearing you correctly, we have to enter it while we're at the facility in the VA system, but when we get home or if we have a smartphone, we enter these hours in your system. That is correct, or the HSE at that facility can get us that information, okay? Thank you, sir. No, thank you. Terry Singer, LVAP coordinator for Department 19, State of Maryland. This question may have been asked, but I don't hear very well and my VA-issued hearing aids don't work very well either, so I apologize. Back in February, I believe it was, we were told the computer was shut down and we were told to send our LVAP hours into national volunteer services. Now, obviously they have not been entered into the computer because the software has not been available. Now, it's going to come online, so I imagine we are going to have to go back and enter all of those hours. No, sir, back in February when I made that comment, it was because we locked our access database where we maintained this information down. It's read only. The information that we've received since that day has been input in a DAV360. You don't need to go back and do anything if you've sent us like we asked your information, okay? Okay. So when you go to log in, you should see all that information you've sent to us in 360 already. Okay. Okay. All right, thank you. No, thank you. Morning, Sam. Good morning, John. Good morning, panel. This has to do also with volunteer drivers. Mm-hmm. Okay. We volunteer drivers from New York. My name is Sam Mantilla, chapter 92, New York. Actually, we do have, the North Port is a great transportation. We're doing very good. Thank God for no port and that would be out of the loop. However, with the five boroughs, Brooklyn, Queens, Manhattan, and Bronx, we don't have volunteer drivers because there's too many guidelines. Now, they do wanna drive as volunteers, but can you do something about these guidelines that they have? Okay, thanks, Sam. So he's talking about some of the difficulties that are faced for the physicals and requirements to be a volunteer driver. I'm working to streamline that process and fix the process to make sure it's consistent across the country. Some occupational health departments at facilities do things a little bit different than others. We're working on a best practices protocol. That way, we're consistent across the board. And I'm working to get something very similar to a disability benefits questionnaire, a DBQ. Most of you've probably heard that term by our service program that works for drivers and physicals so that primary care physicians can complete those that, again, we're being consistent. I am working on it, Sam, working to fix the problem. I work daily with Sabrina Clark at VA central office to make the process as smooth as possible, okay? Because we're actually losing volunteer hours. I know you are. Because they're actually hiring outside to have caps to pick up and drop off patients. I mean, we're losing at the end. I understand, and I'm working to fix that, Sam. That's an issue not just in New York that happens all across the country. We're trying to fix that process. I am a thorn in her side when it comes to onboarding volunteers, trust me. If you need me, I specialize in kneecaps. Okay. Okay. Thank you, Sam. Yes, sir. Richard for your department of Maine. One thing I was wondering if you could do when you talked to them on the physicals because we got a problem up there in Maine is having an appeal system that we can appeal it to another doctor because the doctor we got is scared to put their name on that physical. Should rather fail you than let you drive. Well, again, I'm working to make the process as streamlined as possible and ensure that it's consistent practice across the country. I'm aware that some doctors are more difficult than others. Again, I continue to be a thorn in Ms. Clark's side to ensure that our volunteers get onboarded. But I want to say something to everybody. If they're not safe and they can't pass a physical, I don't want them driving a vehicle because I don't want anybody to be injured. But I want it to be fair, all right? So we're working to fix that. Hopefully we'll see some resolution by the end of the year. I'm aware of the problem in Maine. I understand the problem in New York and there's some problems in Alabama, problems in Texas. We're working to fix those problems, okay? All right, I'm gonna go ahead and go on. Again, you're entering VAVS hours under that facility for which you have permission to do so. Again, you're gonna see a list of all the registered volunteers for that facility. This is a repeat of just all the different transportation network, everybody keeping up with that. Again, if you want to search somebody by name, put their information up there. You do not need to put their entire name to search. First three letters are the first name, first three letters are the last name, hit fine. It'll bring everybody who fits that category up. Once you find that person, if they're, once you see that they're not in there, add that person. Again, make sure you put all the information that is required, name, address, phone number, date of birth, and email. That way we have that information and we can make contact with them. Everywhere I go, people tell me I'm not receiving credit for my volunteer hours. And I find out sometimes we're not getting that information. I wanna fix that, okay? Yes, ma'am. Becky Smith, Chapter 45, Clarksville, Tennessee. I have people, okay, now you're saying I put on to do the last four, that's great, but I even have somebody that says they don't wanna give their birth date. So can I still add them? Even though they're, and I don't have a birth date. It's not required. But if I got a Billy Smith, and you got three of them. So, man, I don't, what is, thank you. Again, you type their first name, last name, click find, you'll see all your history will show up down, it says recent contacts. You'll see all the people that you looked up, all right? So if it's somebody you know, you know they're in there, you can always click there to find them again. Once you find them and they have a record, you'll be able to verify it again. You wanna verify the information. If I got garbage in, I'm gonna get garbage out. I want this to be a wonderful database that you can go through and talk about these people. You have a ceremony that might take place as your facility and you wanna recognize somebody who's been volunteering for 25 years. You're able to go back and see all that information, give accurate data to the program managers, to the directors. Again, you're gonna enter their role and you're gonna click save and close. Remember to save your information. I'd hate for you to put all the stuff and not save it. Again, here's our number, 859-442-2088. That's the facts, I'm sorry. It's early, guys. Send us the information at the address there or shoot us an email, vavsadav.org, okay? Here we go again, name, date of birth. If they don't wanna put it, it's not required. Address, state, zip code. Email's not required, but I'd really wanna get that email information. I want to have a more intimate relationship with everybody who volunteers. I wanna recognize them on an anniversary date on their birthday. I wanna just Thanksgiving, Christmas, whatever it may be. I wanna be able to interact with you guys. Yeah. One thing I wanna mention too with the email, we are working towards, it's not, it's gonna be in a future release and we're not sure exactly when. But we are working towards the volunteers actually being able to go into the system themselves, look up their hours, look up their information. They will not be able to enter their own hours, but they will be able to see what information we have on them, how long they've been volunteering, what hours they're doing, what awards they should be receiving. If the award is shipped, if it was delivered, we want them to be able to manage their own information other than ours. So without an email address, they will not be able to do that. You cannot sign into the system without an email address. So again, that's really neat information here. I want you to be able to see the milestones you've achieved, but data integrity comes in issue. That's why you can't enter your own information. And then I want to know if you're getting your stuff. I have people who don't receive their items. We go back and find out something occurred. There was a glitch. I want to get you what you've earned, okay? Again, you're clicking on their name. You'll see it'll look just as this. Click add, any information, their hours, what facility they belong to, and again, a drop down box will occur. The month, year, work type, VAVS, number of hours, and then they're gonna hit save and close. Similar to the transportation network, A goes with A, B goes with B. At the volunteer donates their time to the DAV, pick VAVS from the drop down box. The monthly hours volunteered by the individual should be entered. No miles will be entered under a VAVS category because it's outside of the transportation network. It has its own category, right? If the volunteer donates their time to the DAVA and picks the VAVS auxiliary from the drop down box, there are hours that they volunteer should be entered for that individual. Any questions about that? Step up to the microphone. Microphone, sir. Microphone, sir. Sir, I understand the birthday greetings and that sort of thing, and you know the question's gonna come up when we deal with the volunteers. Will you be sharing that with the fundraising arm of DAV? No. No. Veterans transported. No veterans, no veterans, transporters should be entered under the VAVS category. That's DAV transportation, all right? Again, the certified button comes up. Don't do anything with that. We are gonna run a report every night. I think it's at midnight? 11, midnight, whatever the time may be. It'll run that report and certify all those hours for us. LVAP, it's gonna look just the same. Again, you're noticing a trend, right, guys? So entering the local veterans assistance program hours. Again, this is a database for everything volunteer related. You can send the information to us until we run the next update, then you'll be able to input that information. If you find this too complicated, continue to send us the information on where you do it, and we're going to take care of it for you. This is what it's gonna look like again. Sign in. There's your username and password. I'm not gonna keep... This is exactly what it'll look like. You'll find the department for what you have. It's right there in the middle. Departments for LVAP hours. You'll see the department of Virginia. Click on the department. There's your list of volunteers again. So if they've, VAVS, Transportation Network, LVAP, they're gonna be in this list. Search for the individual, add the person. If you need to, search by the first, last name. Everything's repeating itself. It's identical to every other practice we have. Click save and close. Once you find the individual, we'll still continue to need this form. If you do not want to use this product, this program's sent it to us, we're gonna take care of that for you. Again, these are the items that are required. First, middle, last name. No database required. Again, you're gonna enter their LVAP hours. There are people who transport veterans via the LVAP program. I don't recommend it, but I understand it happens because of the liability issue. You're welcome to do what you want to do. I don't need to know about it, but please be careful. Put this information in, save it. These are LVAP work opportunities. How many chapter service officers are in the crowd? I know every one of you is reporting your hours through LVAP, right? I got a no right here. You need to be reporting your hours under the LVAP program, okay? How many of you got a 5K in your city? A 5K, a DEV 5K? Are you reporting your hours for that through LVAP? You need to, all right? Thank you for doing that. Outreach events, air shows, job, how many of you had a career fair or job fair in your area? Have you gone out to help for that? Are you reporting your hours under LVAP there? I got a, she stopped shaking her head, yes. You need to be doing it that way as well, okay? Who's on it, forgive me not drive. All right, have you done your LVAP hours for that? Yes. All right, awesome, yes sir. George Baker, Huntsville, Alabama, chapter 26. Can you add a work type? No, if there's something comes up that you think needs to be added contact us, we'll vet that. Because everybody does it a little bit different. I think you'll find a category that just about covers everything, but you can't add a work type. All right, well let me give you a quick example. We have, in our chapter we have the Relief Committee where veterans can come in that follow a little short on the utility bills, their rent, and we also support HUD vests. Where would that go? Outreach. Outreach, that would be outreach. Make sense? Not really, but. Well, any time you're promoting the name of the DAV or doing professional assistance to the name of the, I consider that to be outreach. That's where I would put a homeless stand down. I do a homeless stand on DV headquarters. That would consider that outreach. I'm promoting the name of the DAV and I'm providing outreach and assistance to people. Yes ma'am? Yes, Alice Thompson, chapter eight, Medford, Oregon. We do the blue star, gold star. Would that be under DAV outreach then? Or is there enough of us that that actually could be added as something to that whole list? Well, it could be a general DAV LVAP category that exists there. So long as you're reporting those hours, I'm fine with that. I want to capture it. If I were to make a list for everything, you'd still be scrolling through that trying to find a place to put it. So we've really thought this through. I feel that outreach pretty much covers just about anything. It comes to specializing like the fundraising or the, excuse me, the forget-me-nots, the 5K. Those things are very specific type of events, okay? How many benefits protection team leaders do I have in here? We put the category up there for you guys as you're lobbying and talking to individuals about our legislative goals. We actually do a mentorship program. You saw that in Barry's presentation about, we're working to try to partner up a newly injured veterans with some of our senior leadership, our former national commanders who've lived high quality lives and want to partner those people up. So we do something along those lines. Yes, sir. Jerry Arnold, Chapter 11, Department of California. Really quick, I don't want to dilute what you're doing now. I think it's wonderful that you've put this effort in. My question is really fundamental. We have an older chapter with older veterans. We do not have as any DAV vehicles available and yet there are volunteers that are happy to serve veterans and when we go to the clinics, we go to the hospital. There are GSA licensed vehicles, the government vehicles that rest, rot, and rust. Is there some way when you're talking to the VA or your legislature that you can find a way that volunteers can go through, be certified to drive government vehicles so we can get our veterans to their doctor's appointments? It's really sad that 12 or 15 SUVs sit every day there and if there was a way to qualify drivers and have a procedure for them to be able to check out these vehicles, we could get veterans to their doctor's appointments rather than have them wait one, two hours for outreach or paratransit. Thank you. That's a good question and the answer is already, if they are a volunteer already and they've been credentialed to drive vehicles, they can drive those vehicles. They all fall under the same umbrella. What, sir? When I leave here today, I want to get your information, okay? Yes. My question under mentorship, does that, that's the same as being a mentor at the Veterans Court? At the Veterans Court? Veterans Court, or Veterans Treatment Court? Yes. Yeah, absolutely. Okay, and also, I don't see anything. Where is your fundraiser part come in there? The DAV 5K, or excuse me, forget me, not drives? That's fundraising. All right, we have Golden Corral fundraiser too. Yep, you could put that as outreach. I'll tell you what, we'll do a, I'll get a fundraising one for Golden Corral up there, okay? According to our, our adjutant, which is very up on this, he does all the LVAP hours and all that stuff. He already has that on his... What was that again, sir? He already has that on his paperwork as volunteers for fundraising. So, he's reporting it, I don't know how he's doing it, but he's reporting it. Okay, I will add that category for you though. We'll get that taken care of. I got April there in the back. She's making notes about things that come up, okay? Okay, I'm a volunteer driver. I'm Glenn Turner from Chapter 117, California. I've had my van, I saved my van, Del Norte County, the extreme northern county of California, taken away a year ago last May. I have been to two state meetings, brought it to their attention, talked to the transportation people, and I still don't have a van. Could I get some support? I don't know why they took away your van. That sounds like a department issue. That's not dealing with me. But I'd be glad to talk with you about it. Okay, how do I go about putting pressure on these people where I can get a van back to help my brothers? That's fine. When we get done, come talk with me. I'll get you information to see what I can do to try to help you, okay? I'd appreciate that. Thank you. John, Larry Hill, the adjutant for Wisconsin. Just one quick question. The new initiative coming down, Help a Vet, is that going to become a separate category, or is that going to be part of the DAV outreach? Are you talking about Volunteer4Veterans.org? You got it. We'll track that in one of these categories that exist here, okay? Okay, thanks. It's just going to be basic LVAP, but we'll specialize for people who have plumbing license, electricians, attorneys, those type of people with special certifications. Again, professional help. Like I just talked about, people, plumbers, electricians, people who have special certifications, attorneys who donate their time for a veterans treatment court to help dismiss misdemeanors, small things along those lines. Again, very familiar to you. You've already seen this. So coming soon, we got that change. We've talked about it when I first started this morning. We got an update coming. You won't be able to see a change, but we're going to see a change on our end. So right now, enter the basic information. If you're not comfortable doing it, contact us. We're going to walk you through it, but we'll get that information input for you, okay? The AVEP hours will be able to go into the chapter, which will then roll to the department, like Katie indicated earlier. That's an update coming. Once all those hours are input, they'll roll up the departmental credit. Therefore, they can be recognized as the division leader here at the National Convention. If you want to do a bulk... Katie, would you speak about this one? Absolutely. So as I'm sure most of you are aware, we do have some volunteers that they not only don't want to give us their date of birth or their address, they don't even want to give us their name. So for those hours, we tried to find a way... In our old system, we entered it in a voluntary service under a category that was just miscellaneous, and it was basically a volunteer record that had the facility number and said miscellaneous for the last name, and that's how we captured those hours. Once this release comes out, we're going to be able to do what's called a bulk entry. We'll actually be entered on the facility record. So you'll go into the facility record, you'll be able to bring up that facility record and just add the hours there as a bulk number. So if you have 10 volunteers who don't want to give you their name and they did 150 hours for the month, you can enter it in for the month, enter the 150 hours, and the facility will get credit for it and then we get credit for it as well. We are actually losing quite a bit of hours that way, not being able to have somebody's name. And we do ask... If somebody does come to you and say, I don't even want to give you my name, I don't want any credit, please just explain to them that we don't send them anything other than our incentive awards. We don't sell their information. We don't do anything like that. We just want to be able to recognize them, have them get our incentives, and be able to say thank you. If you have veterans in your community and for DAV and for the VA, we want to be able to say thank you. So try to explain that to them. If they still don't want to give you the name, you can do it here as a bulk entry. And we will update the DAV 360 manuals to include that information. We are just not totally sure how exactly it's going to look yet. So I didn't want to add something in there and then have it be different once the update came out. Thank you, Katie. Well, the message now changed on the hsc.dav.org because when we go to it now to do our driver's hours or volunteer hours, and it says you have to fill out this other form that you sent us and fax it or email it. Are you going to change the message on that screen to redirect us to 360 and how to get there and how to sign it for people that aren't here? I don't want to change that to where they can go in and put this information here. We have some agencies that are probably not going to try to change and conform with this. They can continue to send it the way they're doing it now. I just want it to be whatever works for these folks out here. I want to make it work for us. We'll be able to do the August report on 360. October report you'll be able to do in 360. So we won't be able to do it until October. Yes. This is in Medford, Oregon Chapter 8. This is kind of going backwards to one of the earlier slides. We have volunteers of our DAV chapter that go out to assist veterans as caregivers. They don't get paid anything or anything that. How should they go about reporting? Also DAV outreach? Yes, that would be LVAP under the outreach program. Thank you. So the Jesse Brown Memorial Youth Scholarship application that's available online? Correct. So in November when we do the memorandum that goes out to all the department leadership or HSCs, you will be able to log in online and recommend a young individual information to be nominated for the scholarship. But make sure you're mindful and tell them they need to give 100 hours to the name of the DAV in order to be eligible for that scholarship. Okay? Once they put a date of birth, if they're 33 years old, it's going to tell them they're not eligible. So it stops you as you go. If you don't meet a criteria, it'll end. Same with the George H. Seill award nominations. Mark sends out his memorandum for all requesting all your help to find folks. They'll be able to log in and do it this way. We'll send out more instructions once it's available. It'll come in with a link on the memo that comes out from Mark. We're just trying to put all our eggs in this basket so we're able to keep up with these profiles. So if you have somebody who logs in, it's a youth. They've got 300 hours and they should have a profile in the system and make it easier for them to self-nominate for the scholarship. So that list is floating around. Katie's going to do on her end. We're going to send it to you guys if you put your name. If you have any questions or need anything, write her email down. Give us a call. We'll send you exactly what you need. The people who you want doing this information, we'll get their permission set up and do what we need to do. Yes, Wanda? I have a few questions that I've been saving up here. If people volunteer in more than one office that gets entered with their hours where they're volunteering or does that get entered with their name and if it gets entered with their name, do you have to have more than one entry for that person for that facility? No, their profile, if they're assigned to two facilities, they get one profile. It will credit wherever they put it. Well, for instance, for example, and there's others in our state, they volunteer in more than one office in the same facility. They do transportation network and VAVS? Yes. You can actually, you will be able to enter that once you go into the facility if they have transportation network hours and VAVS hours, you can enter them both right there. You'll have to create one record, save and close and then create another record for them. But you don't have to back out and go back into the facility again and do everything you can enter under that veteran. If they have LVAP hours and VAVS hours, then you have to go into the department rather than the facility. Right. If somebody updates their address or email or something and they have LVAP hours and hospital hours, do you have to update both or will they correlate? You'll update that on the volunteer record so it will happen for that volunteer no matter where they work. Great. DAVA reports their hours through DAVA and not through me. Will that change with DAV 360? That will depend on how you guys do it in your state. We can have multiple people reporting for the same facility though. So if you do transportation network hours and Sally does auxiliary hours, you can all get in. I just need everybody's name to get them a login. Okay. You had a... Oh yes, I'm sorry. What she asked was if someone has works in multiple offices in the same VA facility. So if they have transportation network hours and they have VAVS hours in the same VA facility, you can report that right there under that facility. So you don't have to go back out and go back in. But if they have LVAP hours and VAVS hours, you will have to go back out to that screen that shows you where the departments and the facilities are and choose the department rather than the facility. We don't want LVAP hours reported under the facilities. Now we do have the ability at National Headquarters to run reports. So if we see that happening, we can correct it and give the person a call and just kind of walk them through how to do it correctly. What else, Wanda? You're about to reach your quota. I got two more. So I and others in my department have more than one person working with legislators. But your pick list said that the benefits in legislation was only creditable to the department lead. It's credit to anyone that's on the benefits protection team. So if they're doing that, they can enter it. We just don't want... We're trying to capture how many hours are being worked under that program. So we only want them entered for that program. And then in the past system, the old system, if you found an error in an entry, you could not go back and correct a past entry. Will we be able to do that with the new system? We can. We can correct the error. Hopefully we can open that up at some point. But we just want to kind of get into the system and get ready and see everything and then we'll work on that. Okay. Thank you. No more questions, Wanda. No, thank you. Yes, sir. Yes, Sam below Department of Pennsylvania. I just want to get some clarification on some statements that you made about the recording of hours of basically unknown individuals that don't want to give any information. Now, I'm a little concerned about that because how do you account for that if you don't have a name or any information? I mean, there's something that just don't seem right to me on that. No, I would agree, and I don't understand why people don't want to even give us their name. Exactly. There are folks that are private or skeptical or what, I don't know, that will not give us their information, but they are doing their stuff, so they're like, I don't know of another way to say it, but they're a tick mark. There's somebody that is doing something that will not give us all that information. We're trying to break down the barrier or wall that people have a perception that we're selling their information. We are not doing that. We do not sell our information. I understand the concern with the last four of a social security number with data integrity and cyber threats and things that occur, but I'm trying to keep that to a minimum. I'm hoping that we're coming around that corner where people are going to trust us, give us information and let us recognize them for their efforts. Can we make some kind of a requirement of some minimal information so that we can account? If you question me about a bunch of hours that I report and I say that, well, I got five unknown individuals that volunteered, I just feel a little different. I understand if somebody doesn't want to give you the information, I wouldn't count them. This stuff goes back 20-something years ago. I'm just trying to maintain the data that I've inherited and received and ensure I have a category so I can be consistent with what I'm reporting. Thank you. Good morning, Silva. John, a quick one up here. I'm having a hard time understanding this slide and I'm going to give a quick question to K. Julpinger. Hi. Is everybody in this room going to send her this e-mail or there has to be some authorizing person that says this person is going to do LVAP, this person is going to do VADS and this person is going to do transportation. Each person can't decide that for themselves. You're right. We've got a lot of people who are going to be doing this stuff. We get them their credentials. In full transparency, we're trying to let people know if they send us this stuff. We will verify if they have access or not through the department leadership and ensure that only the people who have access get what they need. Does department leadership know now that they're going to have to do this because right now, department of Florida is the only department of the state? Yes. Then why do we have this up here if you're showing this as doing the LVAP hours, send it in. That should only be done with departments if only departments are doing that. Well, I'm trying to encourage chapters to get an LVAP coordinator. It's just a communication and transparency. If a chapter has an LVAP coordinator, can that chapter now submit LVAP to the department? That's what's confusing. I'm not trying to be confusing. I'm just trying to disclose everything. Okay. If the department says that that's rich. It is going to be up to the state department who they want to enter LVAP hours. If they want everything reported to the department first and a department person to enter that information, that's how they'll do it. If they want to do it individually, we can do that too. But it's up to the state department to set that policy. Okay. Now, because transportation hours were always traditionally done by the HSC. Correct. HSC is the one who has to sign in? Yes. We know who those HSCs are already. They're already marked in the system. If they send us someone who isn't that okay, Rich, you like that? The better answer? Yes, sir, Mr. Plummer. Okay. HSCs? Please, hang on. Maybe as better as you're doing to me. No, the HSC. You're on, Harlan. Go ahead. Under your HSCs, it used to take care of the drivers in our hospital. Now that they stopped that and I'm going over to volunteer services and get the copy from them and send it to you. Is that all you need? Yes. Thank you. Thank you, Harlan. Yes, ma'am. Medford, Oregon, Chapter 8, Alice Thompson. Again, first off, I want to say thank you very much for holding this. This is my first time at a convention. It's been very educational. I also want to say to Wanda Janis, thank you for the wonderful work she does at the department level for us. But for all of us here, one of the things I'm seeing is this is giving us a better understanding whether we send it to the department or whether we send it or do it at the chapter or we do it at the national level. I wish we had more of this going on. My other question is that if say the department does assign this to me as a chapter to fill out is there any guidelines or is this book that you're sending out the 360 going to give guidelines that I could as a chapter commander then appoint somebody and pass it over to them so that they could report correctly? What we would do in that case is if the department decides that they would like chapters to do the reporting, the chapter would then with the department's permission be able to pick whomever they want to enter stuff into the system. We can also have more than one person so if you enter the information and Wanda is your backup when you go on vacation, you would both have a unique login so we know who's entering those hours and when they were entered. Thank you. By the department. So it's a chapter if you go in and enter 5,000 hours for a day the department's going to come say there's no way that's possible so it's a series of checks and balances to make sure that the information is accurate and data integrity is maintained. Thank you. Can everybody hear me? Are you sure? Bob Kelper DAV chapter 17 Ham in Indiana the reason that I'm I want to know if everybody can hear me is because I'm a former I am a broadcaster of veterans view radio show the longest radio show in the country we're live on Fridays between 9 and 10 and anybody that has any input it's 219845 1100 the longest veterans show in the country now I have a question for the committee here about transportation if someone's interested in transportation how can I have them get in touch with transportation to get them on board Adam Benjamin is lacking people volunteers that's my first question I just sent out an email to everybody department leadership about recruiting volunteer drivers tool kit it was sent to Mr. Coley who should have access to it your hospital service coordinators in your prospective state will have access to it it's the best practices for recruiting drivers so that just went out last week last week okay now another thing on there's no name stuff okay no address no social security and then put 100 hours 500 hours how does that work go ahead it won't be an individual volunteer record this happens more at VA facilities than it does with our LVAT program the VA is tracking who those people are but those people do not want the VA to tell us so the VA gives me a bulk number of hours that says there are five people at our facility that don't want us to pass you our information they worked 150 hours we put those 150 hours in under the facility but the VA is verifying those hours the people just don't want us to have their information for whatever reason they want to volunteer for the DAV and credit us with their hours they don't want us to know who they are so everybody knows that if they go and do their hours the VA knows about that that's correct okay does everybody know about that now and comfortable with that 219 that's 219 845 1100 you can go to a Facebook go to WJOB and see me live personally in the video one more thing Sam or Sam what happened to Sam he's the one who replace his kneecaps I break them thank you yes sir John Martinez Chapter 2 Public Colorado on that same subject that we just brought up now on those hours why couldn't there be a code put in by the VA or whoever doing it to identify that individual without having that individual information coming forward this way with a small code sent up there it could be verifiable and that will eliminate fraud well you know I'm not worried about fraud being a case I get a letter signed by the director of voluntary services at VA that we use for auditing purposes so I don't take any more credit that's already given to us okay I'm just trying to ensure that I capture the information on everybody there is really not a concern with a ghost and fraud or anything along those lines with people who don't want to give me the information I have a paper trail and audit that covers us for that okay okay yes sir Terry Singer LVAP coordinator for state of Maryland I resurrected the LVAP program two and a half years ago for the state and ever since then I've been asked to do something which I don't feel I can do the program is disabled American veterans LVAP program and if the auxiliary members assist with something we I can designate them in the computer with the letter A behind their name as an auxiliary member but I keep getting harped on that I'm supposed to maintain the auxiliary units hours now there's no way in the program to segregate those hours out for the units in the state correct in this program there is an auxiliary tab only for VAVS okay the DAVA does not have an LVAP program DAV has an LVAP program that's what I've been trying to tell them okay I'll be glad to meet with whoever your leadership is in the department of Maryland and discuss that okay but they told me that they got word from national that I'm supposed to be doing this for the auxiliary when we get done if you'll come visit with me and give me the names of the people who told you that I'd be glad to visit with them okay okay but are you saying in the 360 we're going to be able to record the auxiliary units hours as a separate unit auxiliary can report those hours there is an auxiliary tab for VAVS only again LVAP does not exist for the DAVA okay that's what I thought thank you yes sir thank you yes sir my name is Jeffrey Belay go ahead sir hello my name is Jeffrey Belay and I'm with the state of Washington chapter 9 I could get closer to the mic I can barely hear you yeah I'll try to turn it up there we go my name is Jeffrey Belay chapter 9 and I'm wondering about the LVAP about the hours does all the chapters call do we get their hours from them is that what we do I guess I'm not understanding what you're asking here well I'm a coordinator for I'm the junior vice state of Washington also so I'm in charge of that to be able to get all their hours all that stuff so I'm new at this I'm learning so that's why I'm asking questions can you get with me after this or Katie and we'll help walk you through that process okay that sounds great thank you so much I'm just curious is the sign up sheet still working its way around because it hasn't reached the back yet who's got the sign up sheet there you go alright any other questions Alice Thompson chapter 8 Medford Oregon can you clarify can you clarify a little bit on that legislature element like you say there's that this team but what are you looking at as considered as legislature say at the chapter level that you want us to report hours on it's very easy every department has a person who's been asked to be a benefits protection team leader in their perspective departments those individuals know exactly what they're doing Jim Shuey is a benefits protection team leader in Nebraska we're only tracking the times that he's advocating on a grassroots effort for legislative goals and objectives inside that in their department if somebody is not the benefits protection team leader they have no idea what's going on with that Jim would you elaborate a little bit on what your duties are as a BPTO in Nebraska we have split it up a little bit we were advocating both at the state level with our unicameral uh which is unique to Nebraska as well as with our DC headquarters I primarily work with the DC side of things as the BPTO we have another person who works primarily with the state legislatures uh advocating stuff trying to get people to get into the commander's actions network things like that we also put out a periodical newsletter when needed we send out flash bulletins through our mass mail email system to appraise people when they need to get in contact with their representatives on issues that are of importance to the state and to all the veterans in particular the IU those so that's the the purpose of the BPTO is to advocate both at the state level and at the national level on behalf of veterans and it's coordinated through myself and try to get we've tried to place at least one person in each chapter as a my contact to get it pushed down to the individual and state but my guess is to elaborate a little bit on that my guess is that the benefits protection team leaders LVAP hours their efforts are going to be minimal almost it's a great effort I'm not trying to minimize it but the hours aren't going to be as large as I think they would be for other opportunities that exist thank you Jim yes ma'am Diane Smith chapter 27 New Jersey I was wondering with the LVAP coordinator would that be any specific position that is held like is that the job of the adjutant or the second vice or is it just anybody that will take the job well I made a recommendation for the last few years that at the department level the department picks somebody to be the LVAP coordinator I made a recommendation to be the junior vice commander and then from that the department would appoint somebody to a chapter or a long nose line you got somebody working it all for you so it gives you an opportunity to network as a junior vice commander promote LVAP before you step into your senior vice commander role which is traditionally your membership chairman to help build that networking opportunity so it's up to the department who they appoint but I have recommended to all the departments make it your junior vice commander give them something to do and promote the LVAP program that way is that on the chapter level also that could be the same for the chapter as well thank you service officer for chapter 15 closer to mic Fred Manning commander of chapter 15 in Hamilton Ohio also a service officer I have my adjutant collect all the volunteer hours he we lost a lot of hours because we were told to send him to state okay now we're being told we have to send him to national so now we're getting our hours put in but we were told originally to send him to state well I can't control how the department runs their business I asked them to do whatever they can to get me the hours because I want to recognize everybody for their volunteer efforts I'm not up here telling the departments to change what they're doing I'm telling them that we have these opportunities we want to fix this we want to recognize everybody if they need us to do the bulk entry for them send it to us we are glad to do it so they start with a clean slate so are your people not receiving credit for their hours I need to get your information when we get done and I'll talk with your department leadership as well okay so we are supposed to send them to our hours to the state get with me when we get done maybe I'm misunderstanding what you're saying and I'm not trying to give bad information everybody here I'd like to talk with you in private when we're done okay thank you Trent Deluxe department of Minnesota hey Trent good to see you good to see you on the VAVS hours I just want to clarify right now you just get a blank report that says the hours credited to DAV for the VAVS volunteers and not a breakdown of the individuals I get a letter at the end of the fiscal year from central office that says DAV and DAVA and youth have donated 1.5 million hours this many hours accounts for the transportation network that's a letter that is signed it's an official document currently in our facilities we're just tracking the transportation volunteers so it's going to be a considerable expansion to track all of the VAVS activity that's also going I guess I didn't know the facility couldn't send the breakdown but we'll figure out how to get that in but just want to make sure I was clear on that we get monthly reports from generally it's our VAVS rep sometimes they come directly from the program manager at the VA but we do get that breakdown monthly the letter that he gets at the end of the year is just a bulk total for all the hours worked across the country is this a monthly one individual or is it okay the monthly one is individual that's how we credit our volunteers for the hours they've worked that monthly report is individual you can generally get it from the program manager at the VA okay thank you is there anything else where's the sign up sheet at alright any other questions please ensure we get your information on the sign up sheet with that being said we'll call it a day