 Hello, everyone. Thank you for joining us. I can see we have quite a few participants online already. We'll just give it another another moment or two to allow the remaining participants to join and then we'll go ahead and get started. So thank you to everyone who is here already. Hello, hello. Hello, welcome. Okay, I think we can go ahead and get started. Good morning, good afternoon and good evening to to everyone who's here I can see we have people joining joining us from around the world so we're very happy to have you all here for the last mile delivery webinar. This is the first webinar that the up is organizing on this topic and I think it's a really important one and a really exciting one with many, many developments to hear about. Before we get started, I'd like to take you through the objectives for the meeting today. Odd if you can please go to the next slide. So our, our two main objectives. First of all, are to learn about innovations from from different posts and different organizations relating to the last mile delivery. There are many exciting projects that are being developed by by different upu members. And I think what's really interesting is that even if it's a project you may know about there are many different ways to implement it or maybe different methods that are being used. And there is therefore something for for everyone to learn from from each of the posts and organizations that will be presenting. Another objective is to to share the best practices so we can hear about what worked and maybe some challenges that were encountered and how those were overcome and implementing various projects. So we we hope to be able to to do that today. Finally, we'd like to be able to connect posts with one another. We will be able to to hear from just a few posts today a few organizations and and how they're implementing projects but you may learn something or hear something that you'd like to have more details about. We'd like to be able to facilitate those connections for for all of the upu members so that you can get in touch with one another to learn about those best practices and experiences. If we can just take a look at the agenda for today's meeting. I will be starting out with a presentation from post Malaysia. The sustainability in the last mile. We'll then be hearing from a CSL about their drone delivery project with Japan post. A little bit later on we'll hear about informed delivery, an interesting project from USPS. And finally we'll be hearing about the challenges in the last mile delivery and the use of parcel lockers from coheso Brazil. And how they've been implementing this within Brazil. And on the organizational side I would ask everyone to keep their their microphones muted at the end of each session will have a chance for q amp a. So if at that time you'll be able to raise your hands or you can put a question into the into the chat so that we can share them with the speakers. And we'll let you know when it's when it's time to do that. So without much further ado I would like to hand over the floor to Mr Jared how from post Malaysia to hear about their implementation of electric vehicles within their delivery fleet. So Jared, thank you for joining us and you have the floor. Thank you. Thank you everyone. Good evening. Well, it's evening for me here. And good morning to everyone else there. Yeah. So, um, I began I would like to just share a bit of myself here. My name is Jared Hall. I am currently the head of sustainability for post Malaysia. And for post Malaysia we are the post operator formulae for Malaysia. And in case you're wondering when Malaysia is. It's, it's in Southeast Asia, and it's in between Singapore and Thailand. Yeah. So if you can see the picture here that first first page there, that's the iconic Petronas Twin Tower located just a couple of minutes away from our headquarters. Yeah. So if you have the chance to come and visit Malaysia just feel free just let me know. All right, next, next slide. So a bit of history of post Malaysia with with a history of more than 200 years for post Malaysia we are the national poster company of Malaysia. And in Malaysia we have population of about 30 million people and it has involved from traditional male company to comprehensive logistics powerhouse, serving as the leading poster service in Malaysia. And we more than 11 million addresses every day. So what we have here is that we have more than 15,000 workforce and the fleet size of over 7,000 vehicles that consists of bikes, fans and also heavy vehicles like prime movers. Next slide. And that's that's comes to a big problem here, because as we talk about delivery services, each item deliver actually leaves trace on our planet which is the carbon footprint, which we can no longer ignore. The transportation sector has always been the second most significant contributor to carbon emission behind the energy sector, not only in Malaysia but also around the world. So here, hence the logistics and poster industry stands at the forefront of a monumental shift where each of each of our each of the packages that we deliver can either contribute to the problem, or become part of a grand solution for sustainability. Next. So in post Malaysia. What we are doing is that what our men we have we have been mandated to address this with urgency innovation in early 2023, we officially made a commitment and to have launched our sustainability roadmap, committing to net zero by 2015. So this path, this pathway to net zero supported by six distinct work streams, which is delivery methods. This this one is talking about electrification of our vehicles last particularly on last mile vehicles fleet optimization is more and finding ways to increase efficiency of our vehicles, and therefore reducing the carbon footprint. Three buildings here is making sure that our logistics hubs are as energy efficiency as possible. Using technology like building energy management systems or solar panels and in waste management. This is managing our operational ways from its inception to its final disposal. And eco consumerism is about giving consumers a choice of a service is less harmful to the environment. And lastly, it's about providing trainings digitally that will that will future proof our workforce. So these six work streams are the one that allow us to set certain targets. For example, certain midterm targets like reducing our scope one and scope to emission for 30% from our base time 2021 years. And also, making sure that all our products are contained at least 80% renewable or recyclable inputs. Next one. And with today I'm just going to focus more on the delivery methods and also how we use the fleet, you know. So here is which is where this is where we are the core of our journey, where in coast Malaysia it's not about just taking boxes, or not just buying one one electric bike and just leave it there and showcase it to others but it's about really staring the wheel of transformation. Excuse the pun for post Malaysia and we're not just shifting gears and but we are really changing the vehicles from our current ice vehicles to the electric solutions. So what we have done here is that we have begun rolling out electric vehicles since February this year. Started off with two wheels, two wheels, and then four wheels, which is the Vans currently in post Malaysia, we are the largest electric vehicle fleet operator in Malaysia. We have about 109 electric bites, we're going to be reaching 200 by end of the year, and then 143 electric bands. So we already have plans for the next few years to slowly replace our aging fleet so this is a commitment and we would really love to actually make it work and to see by 2025. 2030 we will have all our last mile vehicles electrified. Oh yeah, so this is this is just, this is just a bit of timeline of what we have done since this year we have our first bike being flag off in February. And then subsequently we have different different models of bikes right now we have we have two official electric models running on the street right now. And we're also using three more testing out three more vehicles, three more bites for for next year's orders, as well as also three more electric events for next year's orders as well. So next year we will be ordering, we will be replacing 100 1200 electric bites and also 350 electric fans. Next, and not just on the electric vehicles, you know, and what goes hand in hand is what's inside the vehicles where telematics is the heart of our operation. This is where we talk about telematics being and route optimization being the blood of our operations, operations because it's the backbone of everything right because even if you change all our vehicles to electric. Electric, if you do not change the way we drive it, our consumption, be it energy, be it electric or petrol would still be the same so this is where we have set ourselves and an ambitious target of equipping our fleet with telematics by 2030. So what are the key advantage next. Yeah. So, so what, what are the key advantages is that first is definitely rock rock optimization, you can maximize pickup and drop off points and also improve drivers behaviors. And also aims to, we also aim to leverage the data to anticipate and schedule maintenance. It can also minimize downtime and extending the longevity of our fleet through predictive analysis. So this is where we were able to know that okay. So after X amount of knowledge will know when it can be, it is due for for maintenance. But important is that we have that knowledge that this is a very dynamic and ongoing transformation with on currently only 26% of our vehicles equipped with this technology. So what we can do is that in this 26% of our vehicles, one of the key thing that we can do is that we're able to save up to 10% of our of our fuel, just by reducing the idling time. Imagine that if we just reduce the idling time we can save 10% of our fuel, you know, without doing anything. So this is where we know that by integrating this advanced analytics into our fleet, we can just we can not just track vehicles but we are really unlocking a new era of operational efficiency and cost reduction. So it can set new standards for logistics industries from from from there on as well. Next step next next slide. So of course, Well, maybe you can do just to just go to the next year. So, for us. Well, there's there's a lot of good things that we have that has woken up just now but There are a lot of challenges that we have faced as well in especially in in in this part of the world because First thing is that there is limited suppliers, you know, we do not have a lot of models available here in Malaysia. And even there are models, we have to go through a lot of processes where every new model which has to be approved by the Minister, Ministry of Transport before it can be brought up on the street so what we have done is that we we still I mean I mean what good one good thing about this in post Malaysia is that we have our CEO who is very very sustainability conscious. So he just asked us to start off with everything with a proof of concept. This is where a crucial phase where we assess the operational suitability suitability of new technologies. And this is where we asked the pivotal questions is our operation ready for this technology, or how do you familiarize our workforce with these new systems. What are the right specifications to meet our unique demands. We have we have identified key areas of from our for improvement in during this this POC's send and we often would would welcome more manufacturers who want to embark on EVs to work with us as well because they would love to have that the data as well same like us because we want to actually make sure that what what they're offering really matches with our business operation. And finally, we have to on our end we need to perform a thorough total cost of ownership. So this is about this is not about making hasty decision where oh because this is new that's why I want to buy it but it's about laying a solid foundation, building a solid business case for us to purchase me so with total cost of ownership you know okay previously I'm purchasing for example 100,000 $50,000 of for one vehicle now for me to actually look into this right. So yeah, it might have a for me to replace the an ice van with EV van. I might need to fork out a higher initial cost, but somehow if I do my total cost of ownership properly, I will know where's the best price for me to enter, where's the best price for me to purchase an EV electric events. This is not just about TCO but also transitioning and looking making sure the mindset is really especially for our employees. So I've spoken about limited suppliers. And also, having the technology itself requiring a significant upfront costs. Just just a fun fact here is that even even here in Malaysia right. Our petrol prices is one of the cheapest around the world it's less than. If I can do my conversion correctly it's less than 50 cent US dollar per liter. But even that, it allows us to perform a total cost of ownership that is cost neutral core rich cost parity you know with EV so because the savings of electricity of running on EV is much much high much much lower than on petrol. What we need to do right now is to do here my sharing is more on we need to actually try to start to do a lot of multiple scenarios and timeframes to really find the best price to enter and look for areas that we can save money. And of course there's some issues of rain range anxiety which I think it doesn't really make sense for us because for a daily driver we have already met have seen it you know and even have tested and recorded. Our driver never go beyond 150 kilometers in a single day so you just get it fully charged. Do your pickup drop off and then come back it's less than 150 kilometers a day so it's it's we just need to make sure that you know we need to make sure that there are no longer thinking about having this this issue of range anxiety. And we've challenges comes with lots of opportunities right so we're spoken about substantial fuel and energy savings. So far what we have done is that we have managed to match against our fuel savings and fuel savings against our normal electric bikes and electric fans. The operational cost of operations right it's it can save us more than more than 40 to 50% and that's that's just on operations, but what about spare parts, you know, EVs has less spare parts compared to the normal vehicles things like this will ultimately save save us even much more, much more. So it is all really about operational, not just on operational change but really a shift of our corporate identity and branding is really another opportunity that we have we have seen as well because we are, we are the largest electric operator right now electric vehicles operator right now. A lot of customers has begun to come to us and say hey can we shoot with you can we do some partnership with you because they themselves, their business is about sustainability as well and they wanted to partner with delivery partner who shares the same view and shares the same objectives as theirs. Yeah, next. Next slide please. Right. Okay, so as we approach the conclusion of my presentation. Let's come back to what we are doing what's what's what's the what's the value we can bring to our customers here because this this whole journey does not end with just internal efficiency, because we need to be aware that our scope one and scope two is our customers scope three. Yeah, so. Next, next. That's that scope three year. And, oops. Anyway, I just want to make sure that we are aware that the scope one is our scope one scope two is our customer scope three. And what we need to do is that as we go along this, this, this journey, this electrification journey, this sustainability journey. So what we are hoping to do is that what's next for us is that we will be measuring all this and then we're able to provide our customers are the ability to measure the carbon footprint of the shipment with with precision and also with reality through our frameworks that we have adopted and also the data, the primary data and secondary data that we have we have gathered so far. Yeah. And I just ended with sharing a short video of post Malaysia sustainability journey. Yeah, you can play the video. In the heart of Southeast Asia lies a country which is natural beauty and biodiversity. Malaysia, land where tradition marries modernity, where sustainability isn't just a trend, but a pledge to future generations. At the heart of this promise is post Malaysia, an organization that has existed over the last two centuries, interwoven with the nation's fabric, now on a mission to redefine its legacy. Our operation touches over 11 million addresses, serving over 30 million Malaysians across the nation every day. And with this extensive reach comes the responsibility to operate in harmony with the environment, aligned with national and global sustainability goals. Post Malaysia is committed to achieving natural emissions by the year 2050. In March 2023, we proudly launched our sustainability roadmap, demonstrating our full dedication to 30% reduction of our scope one and two carbon emissions by 2025. We focus on six work streams, delivery methods, fleet optimization, green buildings, waste management, eco-consumerism and digital learning. Achieving this goal won't be easy, but by transitioning all our last mile vehicles to electric by 2030 and equipping over 400 of our facilities with solar PV technology, we are confident in our path towards fulfilling our ambitions. While we strive to ensure the growth of our business, we are committed to ensuring that this growth is managed in an impactful and fully sustainable way. To attain our sustainability objectives and uphold our promises, we are guided by three core categories – post-green, post-forward and post-care. With each parcel delivered and every letter sent, post Malaysia plays a vital role in protecting people and businesses throughout the country. We take pride in having Malaysia's largest electric fleet and remain dedicated to the goal of achieving 100% electrification of our last mile vehicles by 2030. Our commitment to sustainability goes beyond our road fleet. We are also in the process of transforming our premises. This transformation includes generating clean energy and implementing good waste management practices for our employees. We are also incorporating circular economy principles into our material procurement processes while we actively collaborate with partners to contribute to the nation's transition towards green mobility infrastructure. We believe every small action when replicated across our network can lead to a significant change. We strive to foster an equitable and inclusive work environment by strengthening internal processes and enhancing digital learning platforms to empower and inspire our employees. It's not just about delivering mail and passes. It's about delivering a brighter, sustainable future for Malaysians. In today's world, businesses have the power to make a difference beyond profits. They have the power to create a positive impact. That's why we have established post care. Our corporate social responsibility armed to create a meaningful and sustainable impact for the local communities around us, leveraging on our logistics expertise. Post Malaysia is not merely traversing the length and breadth of the nation, but also pioneering a journey towards a greener, cleaner and a more prosperous tomorrow. Thank you. That's the end of my presentation. Heather, there is some some some questions that I cannot answer. All right, thank you so much, Jared for sharing that with all of us. I can see we already have some some questions coming into the chat. And then I would invite any other participants if they want to raise their hands or enter a question in the chat so that we can address those. So we have a question here from Granada Post. They would like to know. First of all, they enjoyed the presentation very much and they'd like to know if the government offered any concessions to Malaysia Post, because you're helping the government with its nationally determined contributions the NDCs. Okay. Whether the government offer any concessions to us. The answer is no. But of course, we are engaging with them very closely in this. I think for for here in Malaysia. It's like everyone is waiting to take the first step. Yeah, it's like looking at who's who's going to blink first and then who's going to like take the first step and go for electric vehicles because it's such a new new technology and no one is it's willing to take that first step and I think one good thing is that we have a very dynamic CEO and he's very visionary and he's he's like let's just do it and then on our part we need to find ways to and find the best way which not just operationally but also financially financially beneficial to us. Ultimately sustainability plays a plays a big part but also we need to make sure that what we're doing is financially viable. We need to make sure that what we're doing is is will not bring financial benefit to the operation or to the company, which is where the cost savings operational cost savings plays a big part into it. Great. Thank you. Okay, I think for Sariqa Pulse, three or four years we have at 15 electric 15% electric motorcycles with good performance. Oh yeah, yeah. It's it's it's I think earlier for for us in Malaysia as well we have just embarked this for the past, it would say less than a year. Yeah, initially, there's a lot of postman or But now, I mean, something, because we, on ourself, on our end, we have a fleet management system that where the postmans were able to key in their feedbacks every day. You know, so, initially, when we first throughout the bikes, right, the electric bikes, right, there were so many, so many remarks, you know, but now it's like going down everything is back to normal, you know, yeah. But of course, it's the supply of repairs, spare parts. It's part of one of the, one of our challenges as well. But I would say so far, we don't have that major challenge that would disrupt our operations. That's the last thing that we wanted to happen. Okay, Heather, I think we have another question from Botswana. Yeah. Okay. Are your targets for emission reduction regarding scope one scope two aligned to national standards does the national standard nation nation has a goals targets per industry. They do not have a goals targets per industry. But our scope one and scope two. Yes, it's aligned to our national standards. And even our net, net zero commitment is aligned to our countries. And net zero target as well. So what we're doing is that is that we want to, we want to. First is definitely making sure that what we're doing sustainability or, or even business is aligned to the countries, our countries or even the internationally standards. And secondly, is that we want to, as what my CEO mentioned, we really want to be the lighthouse example for others to follow as well. I think I think that's that's what inspires us to be better every day. All right, thank you so much Jared. Thank you for sharing the presentation and I can see it was really appreciated by all of the, the participants. Sharing the, the recording of the presentations online so if you'd like to share the, the feedback from the webinar with any of your colleagues, we will let you know and do course where to find that. Thank you. All right. What are the most in most difficult to implement green text I think. First thing is, is understanding whether that technology is able to work for your business setting or not. And subsequently, it's about making it a business case where it's not just about sustainability. It's about making sure that the business can sustain itself so I always mention it to any of my friends or colleagues is it's definitely three piece. Not just the planet, not just the people but the profit as well. Alright, thank you. All right. Thank you to Jared for joining us. All right. That was a really interesting presentation but we have several more to come. I'd like to next welcome Mr Titus was Tara from ACSL. I'm sharing with us about their drone delivery project that they they worked with together with Japan Post, and we'd like to hear a bit about how they've used drones within the last mile. And what are what are some of the challenges they've encountered along the way and how they've overcome those. So Titus if you would like to go ahead and take the floor. I would look forward to hearing from you. Yes, thank you very much. And Jared it was very interesting presentation and my presentation will be similar in the way that it will be about the electrification or the decarbonization of the delivery. I would like to share my slides but the system tells me that I'm not allowed because somebody else is sharing. I would like to stop sharing and let you have a look at all of the screen. Right. Okay, I hope you can see the slides and hear me. Yes, we can thank you. Okay, thank you very much. So, it's my pleasure to give you an introduction about ACSL and Japan Post drone delivery project. My name is Titus with Tara. I'm the director here at the ACSL company. First I would like to give you a short introduction about the company itself. Okay, so the company's name is ACSL. And it is, it was established roughly 10 years ago, and we are based based in Tokyo, Japan. The number of employees is roughly 78 persons. So it's not a very big company in comparison to our Malaysia Post. And what we are doing is we are manufacturing and selling commercial drones. That's basically what we are doing. And the company itself is very engineering oriented. We have 58% of the employees are engineers. And also the company is quite international. We have 20 employees from abroad, including me. And we have already acquired a certification ISO 9001 for quality management ISO 27001 for information security. And our clients are exclusive the companies and we have 213 of the number of them is 213. So now the next thing I would like to talk about is the problem statement because depending on which country you are from this statement will be different in case of Japan. Let's jump again. In case of Japan, the problem statement is as follows. It is the imbalance of labor and demand and supply. And in on the left side. I wrote what is about. What's the problem with the demand on the right side what is the problem with the supply. So the demand comes from infrastructure the in many developed countries the infrastructure is aging and Japan is one of them. So there is an estimate that from 2018 to 2033. The infrastructure over 50 years old will be 2.5 more than at the beginning of this period. The logistics flow is a has actually increased five folds in the last 30 years. And about the labor supply. The labor force and the population of Japan is decreasing quite fast, and it's expected to decrease 26% in the next 40 years. The labor force is actually shrinking even faster than the population. This is because the people in the productive age and getting less and also not everybody is willing to work in certain parts of the industry. So in other countries you might have a different problem statements like for example, congested congested roads or not if sufficient roads or bad roads or roads that are not possible during certain periods during the year, for example rainy season or so on. So from the problem statement, we go to the next one to our direction that we would like to work towards and this is the to eliminate the severe labor shortage to realize a free open and sustainable world. We want to accomplish this with the help of drones. And what can drones do here to drain drones can help here in the way that they can free people from the physical constraints. Drones can act automatically. And they, in the, in the sense they can. There is no need for the human to intervene drones can act as human eye or human hand with their sensors and their actuators and drones can move freely freely in space indoor and outdoor. And then there is no need for the human to move around and also drones can be remotely controlled by by remotely I mean over long distances like from one big city to another big city. So this constraint of time and space becomes less for the human. So the next thing is to, to be able to accomplish this, this goal. We have entered into a capital business partnership. As this triangle on the left side shows this is a capital and business partnership with the Japan Post. Japan cost capital. So we had this powerful partners, and we were able to start a to work towards this goal on the right side can see the as this is a scene from the press conference. So let me give you a little bit more information about this partnership. We actually already worked before this partnership was signed we already worked with Japan post since 2017. And in this time, we had several projects together. So the first project was a was a drone or project. And as you can see in the picture here, and the second one was 2018 it was a delivery between one post office to another post office and it was the so called level three flight level three in Japan means that this is beyond visual line of sight flight, but it is over sparsely populated areas. In 2019 and 20 respectively we had delivery projects of certain packages in remote areas. And then after signing the partnership in 2021 we focused on promotion and practical applications, technology development and certifications. So within this work. We were able to establish the formation of departments specializing in postal logistics and promotion of the practical application of drones. We also had delivery from for Japan post. Also we focused on the development of drones, operating environments and systems that enable efficient postal and logistics operations, and the supply of these to Japan posts. And finally, we were working on building of a cooperative system for acquiring various drone certifications. The first projects we had after entering the partnership was this project here. This is a project that comprises not only a drone but also a ground vehicle, you GV. This project was realized in Western Tokyo, I will show this video after that in a place called Okutama, and we were able to prove this kind of concept. Let me show you the video here. This is a place well so this is a map of Tokyo, Tokyo is very long West East in the Eastern in the Western side, and there is a actually very rural mountainous area. And you can see on the right upper side that truck is is driving on the road, the road is very narrow, and the drone can be very useful in this mountainous area, the control center is in Tokyo. And if you look right away, I mean in the actual urban Tokyo, because this part of Tokyo is really countryside. And you can see the drone flying here everything is monitored from Tokyo. Then the drone flies from the post office towards the target, which is a house, a remote house. And it approaches the drone port drops the package and the package falls directly on the UGV and the UGV is continuing the delivery. And everything is controlled from Tokyo, even during this this part of delivery. Now the drone, the vehicle approach is the driveway drops off the package and the person can collect it. And the UGV is going back to the base waiting for the next delivery. Yeah, so these are again a short flashback of this project from different from different angles. So the, the next thing that happened the next project was the level for flight. And this is very important thing, a level for I was talking before, before about level three, this is level four, which means a flight beyond visual line of sight over populated areas before it was over sparsely populated areas and now it's above populated areas. So this was done. This was this project was carried out this year in March. And we were able to certify our drone, which is also a big news for us and actually a big news for Japan, because we have received the certification type one certification for our drone pf2 cut three that can be seen in the picture on the lower left corner. And this certification was from Ministry of Land Infrastructure Transport and Tourism, and it was the first certification of this kind in Japan. And this drone was later provided to Japan post for the delivery project. And within this project, it successfully transported in the one kilogram package in approximately nine minutes over a total flight distance of 4.5 kilometers. Then, let me show you a little bit more about the this project in comparison to other possibilities. So on the left side, you can see the map of Tokyo as you showed, as I showed shortly in the video. In Tokyo, the urban area is close to the sea on the right right side but on the left side is an area administered by Tokyo but it's very rural and mountainous area, which is not not very densely populated. And on the right side, you can see a three different paths. So from from the host office on the left side to a remote house on the right side. So there are three different paths. The one the lowest one is the dotted dotted one is the actual truck delivery route, which is a very narrow winding road in the mountains. And it's very narrow so that if two vehicles pass each other they have actually to almost stop or one of them has to back off to let the other pass. And then we had two different projects there there is the level three and level four. So here you can see the red one is the level three. We had to avoid populated areas that's why this path is longer six six kilometers and level four is the one that can freely fly over populated area. That's why it is the shortest possible path. And you might think okay why is it not, why isn't it a straight line. So, because of the mountains you can avoid mountains either by going up or down or by going sideways so we chose to fly around the mountains. And we have a limit of altitude which is 150 meters above ground. So we have to keep, we have to keep this limit. This limit is prescribed by by law. And within this project we the drone delivery entered its practical stage. We had now the drone and we have also the regulations, level four regulations and the drone that was certified. And here were achievements was where the improved potential operational efficiency and improved acceptance. The project show that delivery to remote areas can be more efficient with drones. And also the level four flight expands the allowable area. Level four flights make it also easier to route flights in comparison to level three because we can go directly. So, what happened during this, this time is that safety improved a lot because of the certification system that the government put in place for drones and pilots and talking about safety. So there are two aspects that I would like to show about the drone itself redundancy and fault tolerance. So about redundancy, our drone, which was certified has a certain redundancy implemented one of them is the GPS antennas you can see in the picture, there are two different code in red, we have two different GPS antennas so if one of them falls out or has a bad reception the other one they can take over. Also other critical components like the IMU, the inertial measurement unit and so the gyro and the accelerometer, magnetic compass and so on, all of them are redundant. There are more than one of them that's why the system is redundant. And on the right side, it's about fault tolerance. There are two things to mention one thing is a drone has six motors, but if one of them stops for whatever reason. The drone can reconfigure itself to a quad rotor which means only four motors will work, and the drone can still fly and safely land, and it will fly to the next emergency landing spot. And the other thing is a parachute so if the drone fails completely the power is off for some reason, or the drone loses balance, or starts falling, this will be detected and the parachute opens. And so the drone loses a lot of will have less energy on impact, which means the drone will survive and whatever is below the drone will also not be damaged. And I would like to show short videos to both of these topics redundancy and fault tolerance. This video, you have to be very careful to watch because it's not easy to see this drone has six rotors one of them will stop during flight. I don't know if you can hear the sound of the rotors but if you can, then you will see, you will hear a slight difference in the pitch, because two propellers will, I mean one will stop the other one will be switched off as a consequence. And then the other four has to take over which means higher RPMs, or maybe there is no no sound anyway so the drone flies, and you in a moment, one of the rotors will stop so it's a, it will be a simulated failure. And you won't see it immediately because the propeller is still rotating but if you wait, now you can, now you can see the closest rotor here on the right is actually stopped. It doesn't rotate anymore and the one on the other side either below the antennas. There's only four rotors now, and the drone still flies without any problem. The next video is about parachute deployment. So we have the drone flying, and then it will start falling. So we simulate a power outage, and then automatically the parachute opens with pyrotechnics and the drone glides to the ground. Okay, so, finally, I would like to give a summary of the Japan Post and ACSL Joint Initiative. So everything started in 2016 with technical investigation, validation and demonstrations. So we have the first project being the drone port demonstration. Then in 2018 we had a flight between two different of post office between two offices. And this was the Japan's first level three, level three delivery. Then we had in the period of 2019 to 22 have the first last mile level three delivery. And we had delivery to individual homes, then also the capital and business alliance with Japan Post was signed, and we had the UGV collaboration project. And we also had the flight demonstration with the drone port. And finally, this year we had the development of dedicated logistics drone, a level four certification and flight. And we are working on also a next models of dedicated logistics drones. So that's all for my presentation. Thank you very much for your time and if you have any questions I'm happy to answer. Thank you so much Titus for sharing that with us. I can see we already have some some interest popping up in the chat and we have some questions. We have a question here from Costa Rica. And they'd like to know what the process was like for convincing that the delivery by drones could be efficient. So I understand the, what was the process to convince the government or is it about the certification or I'm not completely sure about the intent of this question. Maybe Costa Rica we can can clarify but perhaps within the post or if there were if there was work also with the government. And this is for the certification because to be able to to get the certification. You have to fulfill many conditions. So there was this kind of as I explained to the redundancy and the fault tolerance. This is more about safety but about efficiency about efficiency so if we speak about the efficiency we didn't have to actually to convince anybody about the efficiency in this way but the thinking here is that efficiency in comparison to trucks. Let's say in in Tokyo area in the urban area, it is still more efficient to deliver with trucks. There is only certain places where delivery with drone could be more efficient. This is, for example, in this remote areas. This is in the mountains or a in some islands because Japan has many islands as well. In this area, it's clear that it can have some benefit. And also this is only for packages that are up to certain weight, so small packages. But we are estimating that as I as I showed you the motivation for this was the shrinking workforce and the number of packages increasing. So if this trend continues like this and also the technology is being developed. So we estimate that in about 10 years, it will be clearly more efficient to use drones in many more areas than it is now. I hope this answer is satisfying. All right, we have a few more questions coming in. I think the next one ties in a bit to that because they want to know if this could be considered a global solution for for the delivery of parcels. Knowing that today the drones are transporting one one parcel at a time. Would this be, you know, considered to be something that's growing, or on the other hand, is it more to to implement perhaps for a specific urgent shipment, or for something that's that's very important in which in which way can that be envisioned. Yeah, I think the the the question has already the answer in it. So yes. I don't think that drones will replace trucks. Trucks will be that will are here to stay we have autonomous driving coming electrical vehicles. So trucks will be useful and efficient in urban areas places where you have many packages and you have to deliver them. But there is some areas that drones can supplement. The trucks so it would they will more closely work together. Maybe trucks will be equipped with with drones as well that will deliver the last few hundred meters of the last mile to the customer. So it depends where it is as I said urgent deliveries. In areas, let's say you have traffic jams and you need to deliver something you have remote areas you have islands. Yeah, so all these special cases will be dealt with drones, it was, it will be more more seamlessly integrated with trucks that deliver. I think that's one that I have and most people around me share similar vision. Okay, I think we have a couple of other questions as well one relates to, do you know what level or to what extent that drones are being used for delivery in Japan. And then the second question is, do you have any considerations related to crime, I suppose theft of packages or the drones. The drones in Japan and how to what extent they are used so the level four so level four flights, which means flying over populated areas. This a legislation only changed last year at the end of last year. So there is not many drones that have the certification they not many drones can actually fly over populated areas. So in Japan, our drone was the first I know that other drones are now the other companies are trying, but there is not much. It's not really very. It's not it's not part of the delivery standard delivery right now this is more like a proof of concepts and some projects here and there. And the second question was sorry once again. Is it related to crime surrounding drones or the packages. Yeah, so the crime in Japan is super low in comparison to many other countries so we don't really worry about it right now but yes I sooner or later I think this will be. This will be a problem so as you saw the UGV driving around like that. This probably can work in some areas but probably not in the cities. Yeah, that's my answer. Great. Thank you very much for a very informative presentation. Heather. All right, thank you. Well thank you to Titus for sharing all of that with us. I think drones and autonomous vehicles is an area that of great interest for our members and that we've we've received a lot of questions and inquiries about. So I know that they they appreciate as well what you shared with us today. All right, if we if we'll switch back now to our main presentation. I think that we are, we are ready to continue with our, our next speaker. Joining us from us PS is Mr Fernando mellow. He will be sharing with us today about us PS is project on informed delivery. This is a really interesting project that they've been running which brings benefits for both their, their customers and also their, their business clients. And so I think we will have some some interesting things to learn from him. So Fernando, I'll hand the floor to you. Thank you, Heather and the team. So my name is Fernando mellow. I work for the United States Postal Service in Washington DC. I'm really excited to be here to talk to you all about informed delivery. Next slide please. All right, so for delivery was created out of a need to innovate. The Postal Service was looking at strategies to combat the reduction of male volume and the diversion to other digital marketing channels. And in doing research, what we found is that nothing really can replace the value of our copy. And a male is just not going away. But we needed to find some strategies to better integrate physical and digital to meet consumers where they are now in our really digital world. Next slide please. The history of informed delivery actually starts about 10 years ago as a small test in local markets in 2015. We launched informed delivery in the Washington DC area, and we expanded to New York City shortly afterwards in 2016. And our national rollout for informed delivery happened in 2017. And since then we've done our part to help enhance the value of mail to keep mail relevant in today's digital environment. Next slide please. So this is how informed delivery does keep mail relevant it's bridging the gap between physical and digital. So we provide our eligible residential, now business and PO box users, digital previews of their mail and packages expected to arrive soon. The way we do this is primarily on the left here you see, we provide images that we pull from our mail processing equipment to the recipients. We provide these notifications via email through an online portal on usps.com and through the USPS mobile app. What we offer businesses is the ability to run interactive campaigns. And these interactive campaigns include a color image that replaces that black and white image that we pull from our mail processing equipment. It includes a smaller image shown just below where the user can take advantage of an offer they're able to click on that image. And they are sent to a digital experience. This could be the merchants, you know, main website, or even a particular page designed for their informed delivery customers. And all of this marketing content must relate to the mail piece that they're receiving. So there's a clear connection between what our customers are seeing on informed delivery and what they're receiving in their mailbox. Next slide please. This is how informed delivery works. Everything is based off the mail piece. So informed delivery really functions off the normal processing that we have already done for several years. Click please. So we've imaged mail for quite a while. And we've never used those mail piece images for anything externally. And so what we're doing with informed delivery is we're collecting those images that we take during processing. We scanned the barcodes on those mail pieces. And we use pieces of that barcode to match the mail piece to an informed delivery household. The recipient, if they're enrolled for informed delivery, they'll get the informed delivery notification. And then that final touch point is still there. So there's the digital touch point through informed delivery. And there's still that physical touch point when that customer receives that mail piece in their mailbox. And in fiscal year 2023, this is October 2022 through September of this year informed delivery displayed an average of two and a half billion total mail pieces across all of our registered users. Next slide please. Our user base is continuing to grow at close to three quarters of a million of users per month. And in fiscal year 2023, we acquired 8 million new users, where we currently stand as of November 1 is that we have 59.4 million registered accounts. That's a growth of 14% from the previous year. And 50.8 million of those users are enrolled in the email. And that's a growth of 15 and a half percent from the previous year. And there are 42 and a half million total households across the United States that have at least one informed delivery user. So we measure our household saturation and that's a measure of the percentage of eligible households that have at least one informed delivery user. And you can see that on the map there, our national saturation is around 31%. So close to one third of all eligible addresses, whether those are residential homes, PO boxes, or even some business addresses have at least one informed delivery user. Next slide please. And email does lead the way as the preferred channel for customers to view and interact with their mail content. We do a quarterly survey. And as part of that survey, we ask which channels our users use regularly, and they can use more than one channel. So that's why the totals here add up to more than 100%. But 92% of our customers say they use the email regularly. The next closest channel is our online portal on usps.com at a 19%. So all of our users rely on the email digest to receive their content. But they'll also go online to take action on their packages, for example, where we have most of our package features are on the online portal on usps.com. In fiscal year 2023, sorry, previous slide, we actually sent out more than 10 billion emails to our customers. And the really encouraging number is that those 10 billion emails were opened at a 64% average email open rate. And that is upwards of three times higher than industry average for email marketing. Next slide. In that same customer survey that we run quarterly, we gauge our customer interest in the future and we collect feedback. And overall, it's been really positive what we hear from our users. 94% say that they would recommend the future, and many of them do. 91% are satisfied or very satisfied with the informed delivery service. And 88% say they use informed delivery as part of their daily routine. We know that through our survey, we get a lot of open-ended responses. And what we hear is that customers build us into their morning routine. They wake up, they check their informed delivery email that comes in usually between 7 to 9 a.m. local time. And it's just something that they do every day. So in the next four packages, 65% of our users say they use informed delivery as part of their daily routine to track their packages. And over half of our users use informed delivery when they're out of town. It's one of the key benefits of informed delivery is you're able to see the mail that's coming to your home when you're traveling. Next slide, please. I want to shift gears now to focus on how informed delivery is offering businesses the ability to run these omni-channel campaigns where they're able to increase their reach with their mail and increase the engagement with their customers. Next slide, please. Mentioned the interactive campaigns feature, and this is how businesses can engage their customers digitally with mail. In order to do this, businesses have to provide some additional information to the Postal Service in order for us to match not only the mail piece to the customer, but also the interactive campaign. The pieces of information that are needed include the images themselves, the URL, the dates, and some additional details on the IntelliJ Mail barcode that's going to be printed on the physical mail pieces. We process and image the mail as normal, so there's no real difference in how we work the mail that's part of these campaigns. But when we match the mail piece to a customer and to an active campaign, that's when we'll replace the images from our mail processing equipment with the marketing images that are provided by the business. And the recipient is able to see those images and that marketing content on informed delivery even before they receive their physical mail piece. So they're able to engage with that brand even before that piece gets to their home. And as part of doing interactive campaigns, businesses get analytics, including the number of impressions that they generated on informed delivery. Impressions are the instances where their campaign is displayed. And we also provide the number of emails and email opens and the total clicks to their offer for the duration of their campaigns. Next slide please. We extended the interactive campaign features to packages and the focus of informed delivery has really always been and started out being for mail, but we've continued to expand what we offer for packages. So in that same daily digest email, if you scroll down beyond the mail section, we have a section for packages in the packages section we display packages expected to arrive that day. We include packages that are expected to arrive in two days or less. And we include a section for any outbound packages. So when a customer creates labels through the postal service application called click and ship. We put all that information in so our informed delivery customers can see where their outbound packages are as they progress down their journey. So what we offer now for businesses is the ability to add some marketing content to their packages that are displayed on informed delivery. So similar to what we offer mail, our shippers need to provide some additional information for us to be able to conduct these campaigns. Essentially, they provide a similar marketing content like the image. In this case, it's just one image, right? It's just that clickable marketing image showing there on the right. And when an informed delivery customer is using informed delivery to view their incoming packages, should that package have an active campaign associated with it, we'll display that marketing offer. So our informed delivery customers can not only track their packages, but they're able to take advantage of offers provided by that shipper from informed delivery. So this kind of provides some benefits obviously to the brand itself in terms of potentially generating additional sales, getting customers to understand about their brand or product. So from a customer perspective, it also gives them the ability to get more information and also take advantage of offers and follow up purchases that relate to their initial order. Next slide please. There are several options for businesses to submit their content for informed delivery. One of the challenges that we faced is how to make informed delivery accessible to businesses of every type. We want informed delivery to be an accessible way for small businesses to do digital marketing. But we also want informed delivery to work at scale for large businesses. And that's why we created several options. The first and most widely used option is our set of online portals. We have a mailer campaign portal and a shipper campaign portal. And these are really suited for businesses of any size. The submission of campaigns to these channels is manual and it requires no programming. These portals not only serve as locations for submitting campaigns, but this is the primary location where businesses can see all of their campaign activity that they submit through the other channels as well. And this is where we provide the data for campaigns. So it is our most widely used channel about three quarters of campaigns are submitted through those portals. The next option is really suited for commercial mailers who are not only interested in doing informed delivery, but they're also responsible for submitting other electronic documentation to the postal service, including things like postage payment. That's all done through our postal one application. So large businesses who are doing so have the ability to also provide informed delivery content through the postal one application. This does require programming and that's why it's really better suited for our larger commercial mailers. And the last option is through our application programming interface suite of tools. And while it's currently mostly used by larger businesses, it's something that can be used by businesses of any size. Our APIs provide the ability for automation, and it can help businesses build the informed delivery process within their existing business flow. So for example, some businesses are offering mail services for small businesses where small businesses can create mail pieces, provide the audience, and these businesses are creating the mail pieces and actually sending it out for them. The APIs can be built into that process. So when a business is offering these services to other clients, they're able to ask if they want to participate in informed delivery. If they do, they're able to provide those contents via API, and it makes the process run smoothly. In fiscal year 2023, we saw more than 221,000 total campaigns run through all of these channels. Next slide, please. I want to show a couple of examples of how informed delivery is proven to be a success across the industry. And the first is for mail. The Martha Stewart brand in 2022 used informed delivery as its own advertising medium. They created content specifically for informed delivery. It was a shoppable catalog that was accessed through informed delivery. When they mailed those physical catalogs, they included a link to their digital catalog, which was distributed through informed delivery. And this was a huge success to the Martha brand. Next slide, please. And on the packages side, State Farm is an insurance company here in the United States and they're a huge partner with us for informed delivery for packages. And their goal was to increase activations for one of their products that they shipped to their customers. These are these devices that customers install in their vehicles. And through informed delivery, they distributed a way for customers to get a video to learn how to install the product because they noticed that a lot of people would ask for the product, but wouldn't actually follow through with the installation. And with doing informed delivery campaigns, they saw the activation rate for their product increased by 8% and to them this was a huge success. Next slide, please. All right, so I'm going to close out by focusing on some features that we've launched to help the experience for our customers as they are waiting on their mail and packages to arrive. Next slide. A couple of consumer features here. The first is mail piece reminders. So in doing research and talking with customers, we found that while informed delivery fits well with their daily routine, they don't always want to take advantage of the offer they're provided on informed delivery right then and there. So we build a reminders feature where our customers as they look at their informed delivery content on the email. If they want to set a reminder on a mail piece, let's say they're getting a bill and they want to set a reminder that they need to pay that bill next week. They're able to hit the set reminder button. They can choose a date in the future. That day, they'll get an additional email from informed delivery with that mail piece image again. If that mail piece has an interactive campaign, we'll display that campaign again in that additional email so that the recipient can take advantage of that offer at a time that makes sense for them. And another feature is our sharing feature. We are able to share the content they receive for interactive campaigns should the brand allow it. So when submitting an informed delivery interactive campaign businesses can choose to have their content be shareable or not. If their content is shareable, the customer receiving the informed delivery campaign will be able to click on a button to share that offer via email text through Facebook or Twitter. And the sharing is the link, just that link. So if I'm getting an offer from a business that I think a family or friend may be interested in, I can click on the share button. And if I choose text, it'll open up my text messaging app, and it'll have a pre written text message with that link that was provided through informed delivery. And the second piece of this is we want to encourage our users to share the informed delivery enrollment with other people. So at the bottom of the informed delivery email, we have a referral banner, and we're seeing more than 6000 referrals per day through that banner. Next slide please. And we are currently working on an informed delivery standalone mobile app. I mentioned that the email is currently the most widely used channel, but we believe that there are additional features that are possible through a mobile app things like push notifications and more customization. And we've heard from research that consumers really do want a mobile experience. And so we are actively working on a mobile app that we hope to have by summertime 2024 here. Next slide please. Okay, and to close out on what we offer for packages informed delivery is a place where customers can also take action on the packages they're receiving. They can not only track their packages, but they can also set a re delivery. So if their packages fail to be delivered for one reason or another. They can either schedule a re delivery back to their home or to our USPS smart parcel lockers. They're also able to set delivery instructions. So that the carrier knows where to leave their packages, and they're able to sign for signature required packages electronically. So if a customer is not going to be home, they're able to provide their electronic signature for a package and the carrier will leave that package there without a signature. Next slide please. So we do have information available online. Our business mailers website includes a variety of guides and information for the informed delivery interactive campaigns feature. We have a link in the middle there which includes most of our technical guides, and then the link on the far right includes information for consumers and consumer features. Thank you all for your time and your attention today. I'd like to open it up to questions. Hi, yeah, what a great presentation. It looks like we do have one question from the Hellenic post Elta in Greece. Does the informed delivery as it is now offer the customer an option for later delivery in the cases where customers are out of delivery areas during the holidays, etc. So that's a great question. So informed delivery. Currently, we don't offer that feature exactly as described, but we do offer the ability to get to our hold mail service. So the postal service here offers what we call hold mail, and a customer is able to have their mail held at the post office for a set period of time. So through informed delivery, we are able to link our customers to that service it is not an informed delivery service necessarily, but it's something that we can link to and offer that to our customers for packages. It's the same thing if you're holding your mail will also hold your packages at the post office for a package by package instance. I think that informed delivery offers the ability to redeliver your packages. So if you're not home for particular delivery, you can use informed delivery to schedule that package to be redelivered. Thank you very much for your presentation. For the presentation. I think that was a really interesting offering to hear about and how you're kind of leveraging the informed delivery product to benefit both the customers and the businesses that you're working with so thank you very much for sharing that with us. We'd like finally now to turn to coheso Brazil. We're going to hear from Mr. Guillermo Jesus Carvalho about their parcel locker implementation in Brazil. And here how they're using that to to benefit and to overcome some challenges that they find in the last mile delivery. So Guillermo I'll give you the floor now thank you. Okay, thank you, Heather. Good morning everyone. It's morning here in Brazil. Let me first introduce myself. I work for the Brazilian post office. I'm at Correios. We are a pretty, we've been pretty a long company in Brazil, over 350 years doing the postal service in Brazil. And before we start talking about lockers. I can see the presentation Heather. I don't know if you are going to present it. Yes, we have that just a moment please. Okay, sure. We pull it up. We would like first to context how Brazil is right now. I mean, from its size, we may know it's a continental country. And we have a lot of challenges to to reach every part of Brazil and every municipality. So, could you go to the next slide please. And here on the left side we have the, the map of Brazil, where the darkest areas the darkest gray areas. It's where we have more of our economic operations and on the lightest areas, the gray areas. We have a less economic developing states. We have over 9.5 million locations districts we need Correios needs to attend, and we have over to 214 million inhabitants in Brazil. First of all, Correios public organization. We're, we are very regulated by the government of Brazil. We have the Ministry of Communication, which policy laws and rules about how Correios needs to work. And the, the, our main challenging, like a big country is to attend every single citizen of Brazil, and some areas we don't have that that financial return. In the biggest areas like Sao Paulo and Rio de Janeiro. We need to compensate the the financial terms for the areas that we don't, we don't have many, many business running on the right side we have some numbers of Correios. We delivery daily over 11 million messages per day. 2.3 parcels daily also, including national and international parcels. We have over 11,000. And in units like for retail, and also for pickup and delivery with more than two to 241 million people being attended a day. We have nine. Our fleet is about nine airlines that we path that we do over Brazil every day with more than 300 tons of cargo. So, in the municipalities Correios is present in every one of them over 5,500 minutes pellets distributed over Brazil and over 9.5 districts, including those municipalities. And every day we run over 1 million of and 7.1 million 7,000 kilometers a day, including our vans and big trucks, which transport the cargo between the states. And our workforce we have over 48,000 postman and over 18,000 people that work at the attendant units. Could we go next slide please. Okay, so, specifically on our last mile. We call it distribution here. We have 40 over 43,000 mailman every day on the streets, delivering messages and parcels to our population. We have over 12,000 delivery events, every day also on the streets, over 6000 motorcycle and 5000 bicycles. And now specifically talking about the lockers. We, we started installing the lockers in the, in the late 2020s, the first pandemic year. And right now we have over 14, 140 lockers and over 560 CCIs, which we call this specific cabinets, smart lockers that private home complex install for receiving their packages, where they don't have a human being to receive the install this CCIs, which is very similar to the lockers, but they are private for that specific complex residential complex. Next slide please. So right now at the numbers. When we are talking about lockers. We have three types of lockers, mainly the ones from that Coheius purchase for for our own. And to, and we stole them, where we decide is the best spot, we have six three of them right now. The second type of lockers are the rented ones with our partners. We have four partners and we are expanding to sit partners in Brazil. We need to, to make clear that it's a pretty, pretty brand new technology in Brazil. So the populations is starting to get used to use the lockers. And we've been doing some researches with them and they, once they they use it for the first time they are very satisfied by the service that we are providing. And right now we have 80 lock 80 rented lockers from our partners. And the CCIs the smart lockers in private complex we have 582 at the moment. So, the quantity of active lockers. As I said we started implementing these lockers in the latest in the late 2020 after the first pandemic year. In the beginning, it was a challenge to, to purchase these equipments because we had a lot of lack of suppliers in the market. We had difficult, they had difficult to find pieces to, to build the lockers. So, the, the project was delayed a little bit. We started, we started studying about lockers in Correios in 2013, approximately. And we've been installing these lockers for over the last years. And the places that we find are more attractive for our population to use it. In the matter of the quantity of parcels. We see a tendency of a growing line. And the data here show us that in the beginning, we had trouble making publicity of this equipment for the population to get used to and how they should work. We kind of have a challenge with our clients to, to make available the, the, this type of delivery for the population for their, for their buyers. So, but once they, they, they started using, they realized it was a good option, especially for those people who doesn't have door to door delivery. And on the same way, the quantity of smart lockers has been increasing over the last two years, and we are expecting to expand this, this network pretty soon. Next slide please. Okay, so our challenges here to, to, to the, this channel we call lockers. It's a new technology in Brazil right so we need to get used to it. People need to, to know that they exist. Because we're not making we don't have this support of making this much publicity of the, the, this channel, but we are working on it, especially with our customers from careers, or the sellers, and it's very important that we say that the customers really enjoy using it, even though it's a new technology it has been. We have very good feedback from, from the populations. And, and these customers, once they use the, this channel of receiving their packages, they stay loyal to it, because they usually target of this channel is, it's the population that either lives in a, in a, in an area that doesn't have delivery door to door delivery for example the, the rural, the rural area, or also the, the places where the they have violence, the crime, the crime rate is too high and coalesce stops, attending and delivering parcels on the, on that location. So, the main, the specific point of implementing lockers is attending these populations. And also, we, we understand that these lockers need to need to be on the, on the route of these people from home to work. In order to, to make it very simple for them to, to pass through one of these in the to receive the their parcels. So, which are our target audience, people who don't have access to home delivery. And another challenge that we have implementing our own lockers is their maintenance of the equipment 24, 24 hours by seven days a week. Since we don't have a specific team, taking care of the maintenance of the, of this equipment. We usually choose. We have been expanding our network locker network through partnerships, those four and the next and, including this year will be expanding it to six partners. And some evolution, some developments that this channel is bringing to coalesce. Right now, we are only delivering parcels to the population. We, but we are starting to, to, to study other services to, to be so people can use the locker for other service. We have like reverse logistics, which is when a person buys some parcel and it's not happy or satisfied with the item. He will return it to our, to our, to the seller. We will be implementing this in the next year. And opening the terminal from for delivery from other companies right now our lockers are exclusive for coalesce. We don't. We don't share the locker with with other companies and charge them for it right now is for only our, our use. Next slide please. And another channel that we think is complemented to the lockers. It's our poodles, the pickup and drop off points, right. Right now, it's another type of delivery that coalesce has been implemented release pretty soon. We have 33 points already in Brazil, we have 16 in the state of Sao Paulo, nine in Minas Gerais seven in the federal district, and one in Rio de Janeiro. And we are preparing to rapidly expand the this pickup points. We are, we had it's also a new channel that coalesce has been implemented. We have our challenges to to adapt some system we have a legacy systems that need to be developed to attend also this technology. But the difference from poodles to to lockers is that we have a person to attend our customers so this person can perform a lot of roles in the poodle like be a postman be an attendant and be to to to change how they deliver the address and everything that happens in the point of the delivery. So, and also they have these active participants, they do their own merchandising their marketing, and that helps a lot to develop the channel, while the locker, another challenge is that the corrales the, the, the, the center of coalesce need to do. And that by the other channels that they're more expensive from comparing to the, to the participation of our partners when they do in the regional area. Okay, the next slide please. So, what one point that we need to make to be pretty clear about the lockers. How do we decide which one to use when to use our when to purchase for ourselves for ourselves and when to use our partners lockers locker. So the next point is the address where we're going to install it for our own for our own lockers, the ones that we purchase. We have, sometimes we have trouble finding the good spot to to implement it. We need to pay the fees and the maintenance of the equipment. So, depending whether the occupation, the, the occupation of the locker will be or not. We, we've been deciding to, to change it to the lockers with our partners, since they, they, they, they supply all this costs for the, for the lockers at the maintenance and the, and changing the seated parts. And we have a more agile support when we, we implement lockers from from partners. And another important point is that over 6% of the population of Brazil lives in poor communities. So, these communities co hails our postman can't enter because of the violence and primary. And we are using these channels to attend all these these addresses. And since it's a new technology. We want to, to, to introduce the oldest population to the e-commerce, since we know that they usually don't buy just because of the delivery. And these channels are permitting them to, to, to be integrated to the society. That's the main goal for co hails is one of, one of the main goals is to be a social company. And we are, we are trying to include all this, this population to the, to the market. And I guess that's it for now, Heather. We, if you haven't any questions, we'll be happy to be answering. Hi, yeah, I do think we have a question we have someone with their hand raised. Does Sarah, I think she had a question about the presentation so I'm going to unmute you, or ask you to unmute this area. We'll see if she's ready to ask it. Okay. Okay. It does not look like she is able to unmute herself at this time. So what I think her question was basically will the presentations your really good presentation and the recipe posted somewhere or provided to the participants and so we did respond to that so just so you know we will inform all participants by email, when the recording and presentations are on the website. So thank you very much for raising that, and everyone who asked that, and thank you very much for the informative presentation. Heather. Thank you. We appreciate the opportunity for being here. Thank you. Anyway, thank you so much, Guilherme for sharing that. I think it was really, really useful for our participants. And, yeah, we will be able to share more of those, more of those details online later. So this brings us now to the, to the end of our, of our webinar I have just a few more points, housekeeping points to go over with you. Thank you all. If you could flip to the next slide. We have a survey going on right now on the up use last mile delivery strategy. We have in fact passed the deadline for the for this survey but just as a last chance if anyone would would like to to participate in this survey you can find the link there. We have a QR code and we would be really eager to have your, your input and to hear from from all of the UPU members about what kind of projects and activities you'd be interested in relating to the last mile delivery strategy for the UPU. Additionally, good flip to the next slide. We're setting up a working group to work on the last mile delivery strategy and as well as the projects that we identify within that strategy. And so we'd be looking for participants we're eager to hear from you if you'd like to join our working group on this topic. We're just setting it up now but the this is something that we can really use input, whether you have a lot of experience or hardly any experience in this in this area, your input will will help us to form the overall picture. So we would be really eager to have you join our working group and if you're interested in doing so you can contact the transport program and transport at upu.int to to confirm your ability to join this this group. And that brings us to the to the end of our webinar for today. We will again be emailing all of you all of the participants that were here today. Once we have the the recording of the webinar and the presentations from the webinar available on the website so you can look for that in your email, as well as an evaluation for to have the web of today's webinar to help us prepare for any future webinars that we organize. So you can all be looking for that in your in your inboxes. And I'd like to thank all of our speakers for sharing today for. I know for several of you it was very late for several of you was very early. I'd like to thank all of the speakers who took time to share with us today as well as the participants who have joined us from all over the world. We hope this was a useful activity and useful time for to share experiences with one another. And thank you for joining us today. Thank you goodbye. Bye bye.