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First Capital Connect passengers stranded for 3 1/2 hours

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Published on May 29, 2011

On Thursday the 26h of May 2011 the 18:02 FCC train from St Pancras to Bedford broke down stranding passengers for over 3 1/2 hours. During this time FCC did absolutely nothing to appraise the stranded people about what was going on.

In this video you can see the crammed carriage. You can see the driver telling passengers off for opening a door to stop people fainting and you can see the poor level of service FCC gave us.

The train driver did not update passengers either and effectively left them there for 3 1/2 hours with no information or updates.

The driver did not respond to the emergency alarm, someone could have been dying.

When some of the passengers opened the door on the safe side because people were starting to faint the driver finally saw us, just so he could tell the passengers off for opening the door. He did not tell us what was going on, he just told us off then said there would be a train in 5 minutes. After that were left there for another two hours before anyone told us what was going on.

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