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What is the Core Customer Experience Problem? Q 1 - TOUCHPOiNTER Series

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Published on Jul 23, 2013

More Customer Experience Resources at http://www.touchpointguru.com (Speaker/Coach/Author) and http://www.CXstrategiesInc.com (Consultancy).

Through a story of the survey answers from two financial service employees, Sarah and Sam, Hank shares the core problem our customer experience efforts must solve.

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