 Welcome to CSR. We're the best damn department here at Cobb Tuning. Customer service is the front line for all of our customer support needs. So whether we have people on Facebook, we have people calling in via email, whatever it may be, even walking through the door, we are here to help everybody. Our ultimate goal is customer satisfaction. So if you don't leave here ecstatic and over-the-top one to tell your friends, we haven't done our job right. Our department is set up in four tiers. We have CSR 1, which is going to be our entry-level position. That could be people that don't have any experience with cars. Maybe they grew up like a lot of us reading car magazines or going online, reading forums, but don't have practical experience. From there, we have CSR 2 and 3, which are going to be the more experienced or skilled individuals. They could have come from a dealership background, worked at another performance shop, maybe had a bunch of project cars themselves. And then from there, we have the managerial position, which oversees the whole customer experience. If you ever call another customer service department, you'll often run into issues where we have this policy or that policy, or we have to follow this strict structure. Our policy is honestly no policy. Every customer interaction is unique and we treat them as such. So we have guidelines for interactions or troubleshooting steps, but no situation is the same as somebody else. You're always going to have a different experience than I am, so is somebody else down the street. And so we always approach everything with a one-off white glove treatment. So whether we need to overnight a part to you, take a part to you, to a show that we're going to be in the area for, or just walk through and stay on the phone while you go through installing your access port. We're here to take care of everything. So we have internal documentation for just about everything. We're constantly adding stuff. Because again, every situation is unique. And so we want to make sure that we can cover all of our bases internally to provide the quickest service possible. But aside from that, one of the great things about Cobb is that every department interacts with each other. There are no barriers. And with that in hand, you can walk over, talk to a calibrator, you can talk to an engineer, you can talk to the guys in the warehouse, pull a part off the shelf, inspect it, send pictures, whatever you need. It's all at your fingertips. I would say, honestly, the only limiting factor is yourself when it comes to getting a solution that's going to go above and beyond a customer's expectations. A cool example of when we went above and beyond would be for a customer who's having just a terrible day. Nothing was going the way he wanted it to. The products ended up working. We were able to troubleshoot. Honestly, it was a lot of it was user issues. But we understood it was a really crappy experience for him. And one of the CSRs decided to send him pizza for dinner. He hadn't eaten dinner. It was something that totally caught him off guard, but made his day. A typical day for a CSR would start out with phone calls. That's usually the very foremost of the day people are calling, trying to reach us. And then from there, we have email support that we offer, which also trickles into Facebook support, social media. Outside of that, we do get a lot of feedback from customers, good and bad sometimes. And we like to take all of that over to our engineering departments. And then from there, we can make improvements, change our processes, whatever it may be, to again, ultimately create the best possible experience. You're definitely not stuck in the office. We have lots of opportunities outside of here, whether you're going to local car meets or we travel around the country, we have 15 programmed events throughout the year. And from there, you're able to get that feedback, help customers with whatever questions they may have, and then bring all of that back here. We have a few different ways for continuing training. While you're at Cobb, we offer training time during the week, whether it's through a programmed learning day that you can do. You can schedule it with any other department. We also have opportunities with calibration teams to learn how to tune cars. We host classes here at Cobb Tuning that customer service agents get to shadow and audit. And outside of that, you have so much knowledge here from the best minds in the industry, that you can literally just walk 10 feet, talk to somebody, and you can learn something, and it's a great opportunity to have. You don't have to be a car enthusiast to work in CSR, but it is something that we actively look for. It definitely makes your job easier when it's something that you love doing every day. The atmosphere and personalities in CSR, it's fun. We have people from every background of just about every personality you can imagine. So you have people that are very loud and boisterous, you have others that don't. They're very quiet and you have to really listen up. We're a bit like a family. We're brothers and sisters here for the common goal of helping the customer. At the end of the day, customer service is awesome because we're doing what we love every day.