 Casino Gaming has arrived in Massachusetts. The arrival of an exciting new industry, expanded gaming, brings about a series of new opportunities and challenges for the Commonwealth of Massachusetts. The Expanded Gaming Act, signed in 2011, authorizes up to three resort casinos in Massachusetts in one slot spoiler. Claimage Park Casino in Plainville opened in 2015, MGM Springfield opened in 2018, and Encore Boston Harbor is under construction in Everett. The Expanded Gaming Act also created the Massachusetts Gaming Commission, who regulates the new industry. The Gaming Commission's Investigations and Enforcement Bureau, or the IEB, is a law enforcement agency tasked with ensuring the integrity of the games and the suitability of everyone involved in the gaming industry. Investigators with the IEB work hand in hand with the state police, the attorney general's office, local police, the alcoholic beverages control commission, and casino security to perform its duties. And at each casino, the IEB relies on the work of the gaming agents. The commission's eyes and ears inside each gaming establishment. The gaming agents are on site at the casinos 24 hours a day, seven days a week. We are here to ensure fairness in all the games. And gaming agents certify and inspect slot machines. Everything from the denomination to the payout percentage, to make sure that the games are fair and communicating correctly to the commission's central monitoring system. This ensures that the state receives the correct amount of tax revenue. The gaming agents also inspect all gaming equipment and tables, making sure they conform with MGC regulations. When gaming agents are hired with the gaming commission, we offer extensive training in table games and regulation reviews. We spend probably at least four to six weeks on intensive training. Gaming agents monitor the financials at each casino, making sure that proper accounting procedures are being followed. Gaming agents also conduct surveillance of the gaming establishment and walk the floor, making sure that casino licensees follow all regulations. That includes everything from proper storage of alcohol to keeping miners off the gaming floor. This is locked. It should be locked. It should not be opened. They are also required to assist in responsible gaming programs like voluntary self-exclusion. And the gaming agents respond to patron complaints and tips to fair deal. A phone number, email address, and webpage for anyone who brings illegal or irregular activity to the gaming commission's attention. Because we're here on site, we have the ability to respond immediately to any type of patron complaint. And also, we have the ability to work with casino employees in any concerns or issues that they may bring to our attention. The role of the Massachusetts Gaming Commission is to create and maintain an expanded gaming industry that is fair, participatory, and transparent. Gaming agents are there to instill the public confidence that the commission is achieving these goals and maximizing the positive impacts of casino gaming in Massachusetts. One of the things I'd like to stress in our positions is the excitement of the job when we come to work. We don't really have a routine that we stick to because every day is different and every day is a new challenge and new experiences for all of us.