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Published on Jun 5, 2012
Cook County CIO for Cook County Greg Wass shares his vision of the future of human services.
He starts by looking at technology issues and costs, saying despite these challenges, organizations must "find ways to administer human services in a way that costs less but provides better customer service, connects case management, eligibility, determination and intake." He also offers his definition of a high-performance human services organization as one that does not allow rules and technology to "bind them to the silos that they exist in today."