 तोपक वन नाव now we are going to discuss is planning individual customer services. तो हमारे पास यें we are going to plan individual customer services, तो डो तरीना की services हमारे पास मोजुड अप. नोमली typical customer services अआन देर अजा customer services अजो. तो सहवे आप सब से पहले आपड़़ना में दिसकरते हैं ताके आप अप अआप अण्टीट्चषके आजरी टेलर चुच ख़दद़़ना मैं आजरी टेलर type of customer services के मुझे कोन कोई सी customer services कोन्ची customer services असी आँँँई कुई पिक करनी है। and individual customer services के तोर बर किसी customer को अ� offer करनी है। तो सब देले हमारे पास है तिपेकल customer services अब कि तिपेकल customer services के अंडर उईग बड़ी लिस्ट मुअजुद है, कुछ आजे फैषे पुछछंसँ है, जोके मैंने भी आपके सुमने लिखे हो है आपके सुमने मुजुद हैं। और खयालिट करधित हो यह दिस्वोर लेखाil now has a great list, few such points, production areas that i have written. क्रटिट की फिसेलती कुस्टमर अग्स्ट्ट करावता है, कि नोमेली मैं किसी टीतेल स्वर में जाँँ और अई मैं लिनाच गुस्टमर, तो मुछे क्रटिट की फिसेलेटी मोजुद होगी. अब यह रे टेलर के उपर देपन करता है, के क्या वो इस तरहागई Borderless- Bhun-Thea P alone कसी और ढब श yıl oklal कि समु�viously सब लब और मृम Underground- अगर त़िब आfteःसयाonom त ног और मुँझात covari Natur- पशस और मुझात्撫ती कि लिंजी मूऊश मुझात की आप द्द्हम� coarse the activity Thirty komunit mode- उच्र्टो उच्रता� BCEG, STETER, from one of the services you have gone on a unit-mart or to a dot you have gone on a store and you have bought a trouser or a shirt or a kurta and now you are expecting that you may be getting me from this whether to make it a length or to make it fit so this is one of services ,ulturation services which is understood by typical customer service और उसको गिफ्ट रपिंट फिस्लिटी भी आप के पास मोजुदोगी तो अगेन तिस खन्सेड़ तो भी आप टिपकल कुस्ट्पर सर्विस कुंके आगर आप गिफ्ट आप आप यतम सेल कर रहे है, तो फो शो जो आप दे गिफ्ट रपिंट पेपर जो जो अप से मैं ठान्र सर्विस कलाती है त्रvenir दिludingतंर की थी, जुलो 나 sólo, पोशेपसत brand मैं Nur पर कुस्ट्स्ड़ेच में अगर ठान्र सर्पसी, तेराश्ठाल कilyaf कुस्ट्टाई बउचों के बना से खूंस ऑंहो behaviour आप यह जिनकात कçe जहहन maravil Jewish खुसGold बंअ naught you can really buy that particular product for example, just few days back I was into a retail store and that trial purchase was for different products and the objective was to buy that product after testing there is testing in food there is trial in non-food when you do it you buy that product in the example of the trial let's say you go to any retail store that experience the concept of the zone is that the customer wants to buy that particular product so he can enjoy that particular experience so this will really help a kind of typical customer services after that we have special sales again very easy, very simple point you can offer some special sale to the customer that customer or a special product offers for example, in the case of Pakistan there are some retail stores where you will go and then you can have the products which you can offer on special sales like everyday low price in states, in Walmart or in other big stores where there are special sales available everyday and you can go there and buy the products so customer's expectations are of this kind of services then we have extended store hours in the context of Pakistan where the customer is shopping day and night is shopping till night so extended shopping hour is also considered to be a kind of typical customer services in the example of Pakistan only event based or on weekends but if I talk internationally let's say markets like Russia where in the night even in the late shifts you have a very heavy amount of purchase a very heavy amount of customer number of customers they visit the store and buy the products so it is considered to be a typical customer services for the market because this is a general expectation of the customer that the store is open in extended hours in the same way mail and phone orders in alphate they have started calling the customers customer database if you want to place order place on our phone we have a facility now we will compile the order on the phone and after that we will deliver the product so both types of services delivery and let's say phone orders you can have the typical customer services now we come quickly on miscellaneous customer services there are many miscellaneous customer services some of them I have written in front of you quickly I will discuss the most important one so that you can clear in a bigger scenario what other services are there normally if you are in a store retail store and you want to buy tiles you want to buy curtains any interior designing related product which can decorate your room office your house there will be interior designer which let's say make proper scheme make proper combinations so interior designer again in the context of Pakistan is limited but if we look at it as an example it is very much used internationally that all the lifestyle all the home solution they definitely have this kind of customer services which they offer to the customer so in the case of Pakistan it would be a kind of augmented customer service but internationally it is actually expected customer services in the same way the packing the tickets outlet water fountains is one of the example payphone or let's say store you have the phone facility you have the baby strollers normally in the case of Pakistan you can see the wheelchairs baby strollers are the concept but internationally this is also one of the customer services that to carry baby so to carry you have the baby bags also and then you have the baby strollers also next we have prayer room for example let's talk about prayer room this is one of the miscellaneous customer services which is expected in the context of Pakistan international context if we talk in international scenario people are not expecting a prayer room in a kind of detail store so this is purely regional kind of customer services expectation like rest room or toilets this is normally in general a kind of miscellaneous customer services which you expect Pakistan may be international store may need and clean hygienic washrooms may be present restaurant is one of the big examples one of the let's say emerging points because countries like Pakistan if you notice when the customer goes for shopping actually he is not just buying he is looking for a complete experience or normally countries like Pakistan may experience ends where you are with the food where actually you need a food solution so having a restaurant into a retail store outside inside whatsoever it is in both the conditions it is considered to be a good customer service an excellent customer service especially in the context of Pakistan baby sitting facility or for old people sitting area or baby player area player area kind of things all these things are also considered as a very important customer services if you go to any restaurant they have made kids play area for kids play area actually it is a kind of customer services you are not paying for it but the customer expects especially in Pakistan that there will be a proper play area and the kids can play and they can enjoy food fitting rooms where specially this textile or clothing is related where you can go and check the lets say clothes you want to try it whatsoever it is you want to try it so try rooms or fitting rooms should be present which can really help and the customer encourages it as a customer service beauty saloons inside in the stores is also one of the customer services which can normally we can see less in the retail environment but if we look at the international retail environment there are beauty saloons inside the stores there are pharmacies inside the stores so again there are bakeries inside the stores not only bakeries but the tandoors inside the stores shopping bag is an example we discussed it earlier there is also considered to be a kind of expected customer service in this environment information to customer based on that information related to product information related to services in general information or in any way so information is also one of the top customer services so we have 10, 20, 30 as a retailer evaluate that I have to plan individual customer services so then you have to select considering which customer services are expected customer services which customer services are augmented customer services or what is the cost and benefit of this customer services and then you have the customer potential with you so you can really plan this particular what I have to offer as an individual customer services