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LISA17 - SREBot—More Than a Chatbot—An Intelligent Bot to Crush Mitigation Time

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Published on Nov 15, 2017

Cezar Alevatto Guimaraes, Microsoft
@cezargBr

SREBot is a knowledgeable and intelligent engine that replaces tribal knowledge and automates incident management activities. It is also extensible, allowing other teams to add their own knowledge. In this talk you will hear how SREBot is being developed and used to reduce the Time to Mitigate (TTM) Microsoft incidents. We will explain how it was designed and then share the main issues we are facing.

View the full LISA17 program: https://www.usenix.org/lisa17/program

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