 What's up internet? Hardware sugar is a shop and we sell computer parts. We also do full builds. We do diagnostics or troubleshooting on computers kaya itin di galing sa amin. And we also do cleaning. Ito... O maalikabok pre-cleaning to. We can clean the entire computer. We can also clean the GPU. Kasama yung repasting dun of the CPU and re-application of new thermal pads for the GPU. Sa waka na ba sa un-activated windows mo? Well, lucky you! Pinakabago mula sa cilicyoffers.com Windows 10 and Windows 11 activation codes. Legit, safe, and pinakamura. Madadilaw morder. Hanapin ang windows version na gusto mo. Piliin ang preferred playpen friend mo. Wala pang 5 minutes na cilicy ka na para sa windows mo. Maraming na kaming na tunungan. Date? 7 di purta ko. But now, I'm from a log of a log. Date? Igmesan walang purta sa nga life ko. But now, I'm a world-class Zuba instructor. So, web developer ako and content creator for a YouTube channel and ngayon ganun pa rin ako pero activated na yung windows ko. Kaya ako naghanap ka ng legit, mura, at original software. Check out CDKoffer.com. Check out CDKoffer.com. Check out CDKoffer.com. Before we start with the data, just a reminder that we don't have a scheduling or appointment system. Lahat ng customers natin walk in. So you don't need to worry that you need to do anything before coming into the shop. And once you come in, it's only when all of your parts are ready that we put you in the queue. For example, you have a PC bill, some parts are for custom order and that usually takes around 2-3 days. It's only when all of the parts are ready actually in the shop that we put the PC bill in the job queue. And speaking of custom orders, that's also something that we do. If you have something that you want, pero wala sa inventory namin, hahanapin namin para sayo. You just need to message us. Let us know that you're looking for this item and that we will confirm first with our suppliers if it's available. If it's available, we'll let you know at what price. This is at our standard mark-up. We don't charge extra for custom orders. And it's at that point that the customer can decide, okay, I want to go through with this. We do ask for full payment of the item upfront because we just basically turn around and give bones to the money to our supplier so that we can get the item. Once you've ordered it from the supplier, it usually takes around 2-3 business days for the custom order to reach us. Another popular service we have is diagnostics. Even if your PC is not from us, you can bring it to us and will isolate the problem. Kung software yung problema, we can try to fix it usually with Windows Fresh installed, drivers update, BIOS update. If it's a hardware problem, unfortunately, we don't have the expertise to fix that yet. We don't have expertise in board repair or soldering or other hardware type repair skills. But we can isolate which part is the problem and if you buy the replacement part from us, libra na yung diagnostics. The cost of diagnostics is tiered. We charge more for harder-to-diagnose problems. And we think this is fair because sometimes, the problem is readily apparent. Kung PSU, ta try mo yung computer, ayaw mag-on. We swap out the PSU with one of our shop PSUs. The computer works. Then, that's the lower-tier diagnostic because it was easy to isolate and verify the problem. But as you know with computers, paminsan, stop-born lang talaga sila, frustrating, whatever you do, they just don't want to get fixed. And we've had diagnostics like that na. The customer has to be a bit patient because we are really working the problem. We're testing all of the components. We're trying different scenarios. We really put a lot of effort into trying to find anong ba talaga problema ng computer na to? But those go into the higher-tier charging because we do expend a lot of time and effort tracking down the problem. And I'm amazed actually that our average turnaround time for diagnostics is around 2-3 days. Considering the bonker situation sometimes that gets sent to us, paminsan talaga naglolo ko yung computer sa bahay nung may arey, pagdating sa shop, okay na lahat. There are really these kind of edge or niche cases that we smash our heads against the wall trying to think anong ba problema na computer na to? But even with those extreme cases, we're usually able to diagnose a problem within 2-3 days. Of course, we do full builds as well and the completion time for that is less than a day once it enters our queue. And that's the same average completion time for our cleaning and cable management service which is also very popular. Again, hindi kailang nagaling yung computer sa amin, pero may discount kung old hardware sugar customer ka na. But wherever you got your computer, you can bring it to us and we will break that guide down. Every component we strip, we disassemble the computer, remove all of the dust, put everything back in place and then do our cable management. Sobrang critical ng mga tao online. But even most people online appreciate our cable management. And so even with an old computer, pagbalik sa iyo parang bago better than new depending on sino bumuo ng computer na yung dati. A lot of our customers opt for both CCM, cleaning and cable management and DX or diagnostics. Kasi yung thinking is, well, sira computer ko, papadala ko, ayusin nila, ipalinis ko narin. And again, this completion time can be very variable because it depends on the problems that we need to diagnose. But actually on the average, CCM plus diagnostics, we can get it done in one day. We've seen a trend where the people who want CCM plus diagnostics, it's fairly easy to diagnose what the problem is with their computer. I don't know if that means that the ones inclined to do CCM just naturally take care of their computers more or they're on it more so the problems aren't less serious. For cleaning cable management, we put new thermal paste. Again, we strip everything, remove all of the dust, put it back together. But it doesn't include the interior of the GPU. Separate service yun, yung cleaning of the GPU. That one again, we break everything down, we remove all of the dust, we clean everything, we put new thermal pads and then reassemble it all. Nah, the GPU is may be the most expensive part of your rig and we really take care. To be honest, I get nervous when I see our tech guys opening up the GPUs because I know how expensive that part is and how it can all go wrong if you're not careful. So we do take our time with GPU cleaning but we finish it usually in a day. Kumay CCM and DX, may GPU cleaning and DX rin, that one actually again we usually get done within the day. Not too hard to diagnose problems that come in along with a GPU cleaning. Again, perhaps those users are more tech savvy, they keep their systems in line so nothing has degraded too much. Speaking of intricate work, we also clean laptops and that takes us around a day as well. If we want to take our time with GPUs, mas lalo when we open up a laptop. Again, everything is so cramped in there. It's very easy to go wrong. We do take our time with it but once it enters our queue, usually it's done within one day. Now all of these times sound pretty good but you have to remember that I'm counting from when we actually started working on the PC or component because usually we have a queue already pending list of jobs that we need to do and then when you enter the system, usually we can't get to work immediately on when a customer drops off a rig or orders a build because there is that queue main na una sayo but rest assured we are constantly working on that queue to get to work on your system or on your component. That's why the turnaround times are important to see that the jobs don't stagnate in the queue. So let's say you bring in your computer for CCM on a Monday, we only can get to work on it starting Wednesday morning because of the queue usually by Wednesday afternoon, tapos na yun. Now if you have a job with us, you naturally want to know ano na ba status nun and currently the way to do that is all manual. Like every other shop, you call us, you message us and then we give you an update. Ready na for pickup, we're still working on it, et cetera. But unlike every other shop, ayaw natin yun system na yun. We try to make things as efficient as possible. So very soon, we will have a system in place where you can track in real time ano na ba nangyayari sa component mo, sa cleaning mo, sa build mo, et cetera. Basically what happens is when you get to the shop, you get assigned a random color and a random number. Let's say, pumunta ka sa shop, nagpagawa ka nung buong build, you get assigned red five. And then you can go to a link, publicly accessible online by anyone and there in real time, you will see the status of red five. Waiting for custom orders, custom orders already arrived, beginning build, build finish, ready for pickup. That's good for you because you get instantaneous access. What is happening to my order? What is happening to my job? Cleaning? Diagnostics? Whatever. That's also good for the shop because you don't need to bug us anymore for updates sa Facebook Messenger, sa chat, sa text, sa call because we update that system in real time. When something has happened with your rig, it will be there in the system first. As soon as we know something, the customer will know something through that system. Also, that system will reflect a global status update or just how heavy is our queue. Because a lot of our customers message us asking, is it a good time to come in? Gust ko magpalinis, ayaw ko maghintay masyado, magaan ba yung load din yung ngayon? That system will also have that indicator in place to let everyone know yes, the workload is good. Come in. It's kind of heavy. Don't expect a quick turnaround. And again, for our shop, this is insane because a lot of shops, pangaku lang ng pangako. Oh, dalin mo sa shop. Dalin mo sa shop. Kayo namin yan. But we're not like that. We want to give you an accurate picture of what we're working on so that you can decide if it's the best time to come in. This might lead to some people not coming in kasi na turn off sila kung heavy yung queue, but we've always been transparency first with our customers. Our aim at Hardware Sugar is not to be the fastest computer shop, not to be the computer shop that sells the most, not even to be the computer shop that is the most well-stocked. Our goal is to give the customer the best value. So our diagnostic service, again, we're the only mainstream PC shop I know that takes in builds that are not from us for diagnostics. Our cleaning cable management, we take a really old PC and we can really make it look like new. So hindi namin tinutulak yung bago, bilikan ang bago, kailaman ang bago just for the sake of getting a sale. A lot of the time, your current hardware is still good. And part of giving value to customers is keeping them in the loop. Kamusta na ba yung part mo? Kamusta na ba yung rig mo? And ensuring that each hardware gets the sweetness if the serves. Thanks for watching. Paminsan may nagtatanong kumikilala ba kaming computer shop na trusted yung hindi kalolo ko hin? Actually, meron kame. Full service PC store ang hardware sugar. Nagbabenta kami ng PC components. Nagbabenta rin kami yung fully assembled rigs. We clean computers. Pasaman na rin yung excellent cable management namin and CPU cooler repasting sa cleaning. We also clean and repace GPUs. Na sa makati yung physical store namin and you can also buy from our site www.hwsugar.ph na 100% palaging up to date yung inventory dun. Kung instock yung item sa amin, available yung sa site. We also ship nationwide. Thanks for watching and maybe one of these days, magkita tayo sa shop.