 Good afternoon, everybody. As I said during my presentation yesterday, leadership is one of the five key ingredients of a financial health for all movement. And that's why we focused on leadership during day two of a merge. It's also the rationale behind the Financial Health Visionary Award. The award recognizes individuals who have shown unparalleled leadership toward building a more accessible and inclusive financial system and who seek to continue to inspire and encourage other leaders to make financial health a strategic priority. And I have the distinct honor today of helping pass the torch from our first awardee to our second. Dan Schulman, the CEO and president of PayPal was our inaugural recipient of the Visionary Award in 2018. It's almost impossible to summarize briefly why we selected Dan for this award because the list of ways he has championed financial health is voluminous. Simply put, Dan has woven financial health into everything that he says it does. It's fair to say that his efforts, frankly inspired us to create the award in the first place. Dan's leadership has continued unabated over the last three years. We've seen it in PayPal's response to the pandemic and to the racial reckoning sparked by the murder of George Floyd. And we've seen it in his leadership on issues such as gun violence and voting rights. Possibly his most significant effort has been around employee financial health. When PayPal measured the financial health of its own employees, it realized that they didn't have enough of a financial buffer to provide the kind of resilience and opportunity that brings stability and peace of mind and that makes for a productive workforce. And so Dan and team made a series of changes around health insurance costs, stock grants and other kinds of benefits which have had a direct and measurable impact. Dan has gone on to use his platform to call on all CEOs to put worker financial health at the top of their agendas. One of the fun parts of being a visionary award winner is getting to help choose the next recipient. Dan played a critical role in the selection process and he's not done yet because now he'll be our first visionary award alum. So Dan, thank you for your leadership, your partnership and your friendship. Now it gives me great pleasure to introduce you to our 2021 visionary award recipient, Her Majesty, Queen Maxima of the Netherlands. Queen Maxima has been a tireless champion of financial inclusion with over a decade serving as the United Nations Secretary General's special advocate for inclusive finance for development. As the special advocate, Her Majesty is a leading global voice on advancing universal access to and responsible usage of affordable, effective and safe financial services. She advocates for financial inclusion at a global and country level, all in close collaboration with partners from the public and private sectors. An important focus of her work is enabling responsible technology for financial inclusion in support of the UN's sustainable development goals. Since 2011, more than 1.2 billion people have gained access to financial services around the world, which in turn ignites faster progress on the sustainable development goals and it improves economic and social outcomes for vulnerable segments. Queen Maxima has also been involved in the development of the OECD's International Network on Financial Education, launched in 2008, and now has members from over 125 countries. Complimenting her work as the special advocate in the Netherlands, she advocates for the importance of financial education and managing money sensibly, especially for vulnerable groups. Her Majesty is the honorary chair of the MoneyWise, a platform launched by the Dutch Ministry of Finance to improve the financial fitness of Dutch citizens. Several years ago, she helped launch the Dutch debt lab, an initiative that brings together involved stakeholders to jointly address the problem of over indebtedness at a late stage, as well as to identify instruments to signal early debt distress. This approach based on applying best practices and proven methods has now been implemented in more than 40 municipalities in the Netherlands and it's expanding to serve specific vulnerable groups, such as farmers and SMEs. I had long admired Her Majesty's work around the globe and then I had a chance to meet her during a visit she made to PayPal's offices back in 2017. During an intimate roundtable discussion that she and Dan hosted, I became even more impressed. She's a careful listener. She asks really smart questions. The depth of her empathy and commitment shined through in that conversation as did her sophisticated and nuanced understanding of the global inclusion challenge and the path forward. The next year following that roundtable, Queen Maxima launched the CEO partnership for financial inclusion, a partnership among a diverse set of leading multinational companies formed to accelerate financial inclusion around the world and Dan and PayPal were very involved in that effort. One of the most notable elements of the effort was her focus on broadening the inclusion tent beyond banks and financiers to include consumer goods companies like PepsiCo and Unilever and linking broader issues of workers and supply chains to the inclusion dialogue. More recently, she's been using her voice and her platform to lift up the importance of financial health as the north star of inclusion efforts. In December of last year, Queen Maxima launched a financial health working group with leaders from financial and development sectors, including our own financial health network. The working group aims to develop a shared vision for how to advocate for key decision makers, both public and private, to use the lens of financial health, looking at outcomes instead of only access and usage of financial services. And we're so excited to be partners in this work. For all of these reasons and more, we are honored to present Queen Maxima with the 2021 Financial Health Network Visionary Award. Her Majesty, Queen Maxima of the Netherlands, has been the UN Secretary General's special advisor on financial inclusion for development since 2009. She has tirelessly traveled the globe. She talks to government bodies, decision-making bodies. And the good news is, huge progress has been made. Since 2011, the number of people with a financial account has grown by 1.2 billion people. I have been working for more than a decade on what we call financial inclusion, that is giving everyone, everywhere, the financial services they need to protect themselves against hardship, to invest in the future and to really finally be able to be part of economic progress. So we still have 1.7 billion people to go, but also I think we need to pay a better attention on the quality of the services, because in the end of the day, these services are there to improve the lives of people, you know, improve their cash flows, improve their, you know, financial lives, and also make it possible for them to protect themselves against shocks. It actually gives me goosebumps hearing it. It's the idea that you actually tailor the products to the individual, and then it's not just about giving them financial access, it's actually about giving them access to products they can use. We need to empower everyone and bring them into the digital financial services. And my thanks to Queen Maxima for tirelessly championing this issue and making sure that it's about everyone, not just a few. And Your Majesty, I know that with your leadership, with your enthusiasm, and with your mobilization capacity, this is going to move even more quickly in the next 10 years. We must dig more deeply into how to deliver real value to the poor. Ultimately, improving lives is a promise of financial inclusion. Your Majesty, congratulations. No. Thank you very much for this wonderful compliment, but like you very well said, this work is all being done in conjunction with many, many other partners. And I think when you talk about leadership, it takes the leadership of many, many partners to be able to get to 1.2 billion people and actually making the changes that we need. So I would take that as an encouragement for all of us to keep on working. Exactly, exactly. Now, you've been working in the financial inclusion space for over a decade at both the state level, in your royal capacity as Queen of the Netherlands, as well as at the global level as the United Nations Secretary General Special Advocate for Inclusive Finance for Development. And that, I will say, is a mouthful. Tell us a little bit more about what brought you to this work, right? You could have taken on any cause you wanted, given your platform and role. Why this one? Well, first of all, I grew up in Argentina. I was born and raised there. And I grew up at a moment that actually economically, macro-economically, things were not doing very well. I lived more than 2000% inflation per year. And I saw middle class and actually a lot of people crumbling in their financial needs and also not being able to be included in economic progress. So I study economic rights. So at an on-stage when I was 17 years old, actually when I was 14 years old, I said to myself, I have to be able to do something to help this. So I think from very early stage, I thought about, you know, how can we actually get into the macro-economics, being able to help the micro? So that's how I got into the little by little in the whole financial inclusion, of course, with a little bit of a side step of being a banker in New York and try to help that to an emerging market on that side. And then by the time I got to the Netherlands, I had done some work in financial inclusion. So then we started up with the UN and it became a big financial inclusion agenda like we right now know it. But what was interesting is in the very first years that I was here in the Netherlands and then as a very rich country, right? So, you know, comparison to Argentina, there's a very big difference. And a lady that was working with me, a very highly educated person was about to buy a home in the Netherlands. And she came up very stressed out and she said to me, well, you know, I don't know what mortgage to get. And so I said, you know, come over, I'll sit down with you. And the funny thing is that she couldn't understand the very basic issues of the mortgages, interest rates and what type, you know, and the small letter, et cetera. So, and then when I talked about, but listen, if you get into this, you will get into trouble if actually interest rates rise. So I realized that this whole issue of being able to cope with all this information is not granted just because you study philosophy or you know, or even sometimes financial studies. So this issue about, you know, being aware of knowledge of financial issues and also the behavior of actually having a behavior that leads you to a good financial stable life was made very present. And that's when we started doing the money-wise work here in the Netherlands. And when we pushed through the Mexican presidency of the G20 to set up in the OACD, which is actually what globalized knowledge and best practices at the OACD for financial education. So yes, what we want to do with money-wise is that there is a chapter at schools that teaches you, you know, the very specific things about risks. How do you handle risks? How do you budget? How do you save? You know, if you want to have a long-term expenditure, how do you go about that? The dangers of actually, you know, too much debt. But also going to specific groups. And I will talk about students, pensioners. How do you prepare yourself to a pension life? And, you know, it's been some years now and with a little success, as I have to say, but it's been a very interesting journey and we've been learning as we were doing. So that's also been a very interesting thing. And in the meantime, something very interesting happened which is before people that were highly indebted were treated like, you know, you're fraudulent. You don't want to pay your, you know, your debt back. So I will put you more fines and I will put you more, you know, deadlines. And even every time the deadline is closer and shorter. And I think that we started, you know, we were already talking about this, but I think the general public sector understand that if you get yourself into high debt, it's not always your fault. Sometimes it's something you go sick. You already had a very thin balanced financial life and suddenly go sick or when your children go sick or you make one day a bad decision and you follow it for five, six years and through fines, through interest rates, it just gets into such a big ball that you don't know what else to do and then you don't sleep anymore. And that financial stress really takes over your life. So that's why we settled this with the debt lab which is in principle to cure this 500,000 households in the Netherlands that have some more problematic debts, but hopefully to prevent not to have them so as to have all the Dutch people and I hope all the world without this financial stress. Well, I take many things from the story of your journey but one of them is your great empathy. And I think you and Dan have that in common. Dan, talk a little bit about why you thought Her Majesty should receive this award. There's so many things to talk about that but first of all, Jen, let me thank you for all the amazing work that you and your team do. May you inspire both me, PayPal, Her Majesty I know and so many others and so many of your concepts and so many of your studies have opened my eyes to so many different things. So thank you for that. Where do I start with Her Majesty? I mean, she's an inspiration to so many of us. I think we've really stepped up the bar for who can receive this going forward. I mean, I'm like here and Her Majesty doing so many of the things on top of that. And I've known Her Majesty for quite some time now. We are involved in the same passion in terms of helping those that are underserved that are most vulnerable and need our help. She's turned into a good friend over the years. I enjoy every moment that we spend together but what I love about Her Majesty is she doesn't need to be doing this. I mean, she's the queen of the note and she can do it ever she wants to go do it. And helping those who are underserved, helping those that need our help that struggle every single day, every single moment at the end of the month is they're trying to put and juggle all their essential living needs, their bills, their insurance. This is hard, tough work that you have to slog it out. It is not just proclamations. It is not trying to work with a couple of governments to do this. This is on the ground work. And then what I've seen over the years from Her Majesty is this fervent passion, her ability to motivate so many of us to not give up, to keep pushing, to be able to convene government officials, private and public partnerships. She travels all the time to the countries that most people don't ever go to. And I have the utmost of admiration for her. She is the real deal and we can all be inspired for her. And Her Majesty, I just wanna congratulate you on this award. It's gonna be hard to follow you for the third recipient, but hopefully we'll figure out who that might be and congratulations. You mentioned, Dan, the importance of partnerships. And as I mentioned a few moments ago, Your Majesty, your team launched this financial health working group back at the end of last year to augment the global conversation, to focus not only on inclusion or sort of access, if you will, but also on financial health. What led you to take that step and start this working group? I mean, as I mentioned, you've been doing inclusion for a long time. It's really important work. Why make this next step? Well, you know, I always said the financial inclusion means to an end. I mean, for somebody to have just a saving, you don't become better. If that saving account is not a convert for you to actually have a better life in general, to be able to have a buffer for unforeseeable risks or being able to invest in something you really wanna build up with your family and send your daughters to school or invest in a little firm that you always wanted. That dream you always had. Then, I mean, to be honest with you, financial inclusion doesn't have any purpose whatsoever. So financial inclusion is the means. Financial health and the outcome of actually being able to be part of an economic, overall economic life is the purpose. And so it's a very natural thing to do. And I would say that without financial health and development of outcomes, financial inclusion will be a very, you know, hollow shell. Having said that, without having the access and the products out there, I wouldn't be able to do that work. So it took me some years to actually have the 1.2 billion people that they actually have access to this payment account to start with and then being able to actually do savings and then themselves have access to an insurance, life insurance, so the husband dies, the actual family gets it. Harvest insurance or health insurance, then, you know, I can make those changes, right? Or we can actually promote those changes, but without that, getting to those people with the right products, we can't really do it. Yeah. So Dan, you have been on this same journey of helping folks to understand the mindset shift that's required to focus on outcomes. And you talked to many, many business leaders around the globe. How do you think that shift is going? Do you think there's increasing buy-in? Is it getting easier to explain? I'm assuming the pandemic maybe has made your job, unfortunately, a little easier, perhaps. Well, Jen, as always, the first time I really talked about financial health was with you as we started to move our thinking like Her Majesty from access to really the outcome that we all need. I mean, I think the pandemic probably helped expose you know, some really disturbing trends around the world. You know, it lowered the overall water level, but you know, there have been these issues that have been going on for quite some time. And I think, although we've brought a lot of people theoretically into the system, there's still billion plus people who are outside the system completely right now. And I would say you have to at least double that for those who are in the system, but underserved by the system that still are charged you know, fees that are probably too high and interest rates that are too high for basic transactions that more affluent people, you know, get free of charge. And I think the issue is such that and I think a lot of people think about this as you know, those are in extreme poverty, but this is much broader than that. You know, in the US alone or something like, and the US is a developed country, there are 185 million adults that really struggle, that are financially stressed at the end of every single month. This is really, in my way of thinking about it, the new middle class. And this is a real issue for the stability of, you know, our economies. I would argue for the stability of our democracies as well. If the, I think they're like the foundation for us to have a thriving democracy is that people can rise above their own self-interest. And if you feel the system is letting you down because you just can't make it work no matter how hard you're trying, then you start to radicalize and you start to move towards extremes and the ability to have thoughtful, rational conversations about how we can advance as a whole become much more difficult. And I think we are witnessing that. And so I think this move towards financial health is crucial in so many ways and every one of us has a role to play in that. And I think we should take advantage of whatever positions we are in to drive financial health. And, you know, that is obviously part and parcel of the mission of PayPal, but it's also part and parcel of what drives you and your majesty and myself and so many others in our zeal to try and address that issue. Well, in our closing moments together, you went right where I was gonna go, Dan, as usual, which is, you know, many of the people listening to this and who will listen to it by recording later, these are leaders who get this, who care about this very much. And I challenged people yesterday to say that what we really need now is to build a financial health for all movement and that it's not a one-time, once a year, merge kind of event that this is, as you said, it's unrelenting and unrelenting focus. If you could, you know, share one piece of advice or one call to action for leaders in this movement, what would it be? And you could say anything you want, Dan, but one thing that we haven't had much chance to talk about now is the importance of this for employers. That might be one thing you might wanna talk about and then I'll give the last word to her majesty. Yeah, that's a good thing to go do. So I do think that leadership matters. It always has, but it really matters in this. And even if you can only impact one or two people, that matters. But as CEOs of companies, I don't think we can rely or should rely on just the public sector to help address so many of the ills that we face as a society. One thing we clearly have in our control is the financial health of our own employees. And I think, you know, I was shocked when I measured that and I think you have to have a measurement, right? We use net disposable income. How much money does somebody have left over if they pay all their taxes and essential living expenses? And you measure that location by location. But we found out, and we're PayPal, we pay at or above market in all markets. We found out that for our entry-level employees, for our call center employees, their typical NDI was between four and 6%. So naturally they were stressed out at the end of the month. We had high attrition. People worried about what they were gonna do. And, you know, we made a commitment inside the company that the minimum NDI that any employee could have is 20%. Like increase that by four to five times from where it was. And today we're at 18%, you know, we've lowered the cost of healthcare benefits as you manage everybody equity in the company, raised salaries where we needed to wrap it on a financial literacy and programs so people could understand it. But I'll tell you, that has made all the difference in the world in terms of our ability to attract employees. It has reduced our attrition, voluntary attrition to almost zero. Customer NPS scores are at record levels. And I think we all can do that kind of thing. And I think we should encourage each other at a minimum to start measuring the financial health of our employees. And then everyone can figure out what the right way is to start to help there. Excellent, thanks. Your majesty, the final word. Well, it's a very dangerous thing. But I think that, I mean, just filling up over the just Dan said, I think that first of all, yes, private sector has a big role to play. And I think that I hope that as a result of the working group that you just mentioned, that we can actually agree in a couple of KPIs, measurements for the private sector and for the public sector. So we can actually start having, because measuring is knowing and it's actually much easier to advocate. And so we can actually start telling all these private sector players, listen, it may seem it costs you money, but you will make more money. And I think that's a little bit of the paradox we will need to actually win over. Something that seems to cost you money, will actually give you back money with loyalty, with productivity, with, I mean, we know that when an employee is actually having financial stress, his IQ goes down. One in every three employees that they have difficulty concentrating. So imagine if that were not because of financial problems. So imagine that wouldn't be there. And like Dan said, it's also the stability of systems. So that also goes for the public sector. And how we can actually do the public sector and the private sector work together in ways of, like we do here in the Netherlands, okay, there's a part of the private sector can do. And then there's a part of the public sector can take over in certain fields, but we need to work together a lot. And we need to know a lot more what are the determinants of that financial health. And I think that's something that we need to do together. And I'm really thankful for the leadership of PayPal with Dan, of course on the lead and yourself at the network, because with your voices, we can actually try to get those staples, sort of definitions, AKPIs and try to get to the public and private sector in a way that were effective. And hopefully in 10 years time, when we actually get a GDP numbers out, we can actually say, what is the financial health of a population out? And I think- Well, onward. I know I am like incredibly excited by this conversation. So thank you Dan Shulman for your incredible contributions and congratulations again to your majesty, Queen Maxima. Thanks everybody.