 There's an employee at AJ&Smart, their friend owns a pub and it won Pub of the Year in terms of food in 2020. Because of this, people are coming from all over the place, from all over the country and they want to eat there and they're expecting this crazy high level of food. In fact, they seem to be expecting gourmet food. Now the reviews have gotten really, really bad and the owner is really sad that they're Pub of the Year because people are going there expecting like this crazy Michelin Star stuff when it's actually just standard really good pub food. The interesting thing is the food is the same, the pub is the same, but the expectations going in are different and that's what can spoil a workshop for you too if these expectations are not aligned.