 from Department of East Asian and Pacific Affairs, Ministry of Foreign Affairs. Mr. Fulin Zhang, Director of the Department of Social Development, National Development Council, NDC of Taiwan. Mr. Ken Wang, Deputy Director of the Department of Information Management, NDC. Mr. Frank Lee, Counselor of the Regulatory Reform Center, NDC. Ms. Jin Chen, Section Chief of the Regulatory Reform Center, NDC. Mr. David Chen, Designer of the Department of Information Management, NDC. Ms. Lulu Gen, Deputy Executive Chief Officer of the Open Culture Foundation. Mr. Chris Hong, Deputy Director General and Industry Consultant of the Institute for Information Industry. Ms. Isabel Ho, Co-Founder of the GOV-0 International Task Force. Distinguished viewers from Taiwan and the Philippines, ladies and gentlemen, good morning. Magandang Umaga, San Yong La Heart. 大家早安,大家好. Welcome to the virtual symposium featuring Taiwan Open Government Initiatives. I'm Michael Payong Xu, Representative of the Taipei Economic and Culture Office in the Philippines. I'm very happy to be the moderator of this virtual conference. First of all, I want to thank both Honorable Minister Tang and Honorable Undersecretary Ablam for reaching out to our office to take initiative to hold this symposium. I also want to thank the Ministry of Foreign Affairs for supporting this project and coordinating with related government agencies and NGOs in Taiwan to make this workshop possible. Last but not least, I sincerely thank all the speakers who are so kind and generous in their expertise in the aspect of the Open Government and the digital transformation with our friends in the Philippines. Finally, I welcome our Filipino friends, both from the public and from the private sectors, to participate in today's meeting. Three key principles of the Open Government are transparency, accountability, and participation. According to the Global Open Data Index, Taiwan ranked number one in 2016. Over the years with the advancement of the cloud computing and mobile services, as well as the collaboration between the public and the private sectors, Taiwan has continuously made progress in building a more open and accessible government that can restore citizens' trust and promote inclusive growth. Taiwan and the Philippines are good neighbors. My office serves as a platform to advance the relations between our two countries. I believe that today's discussions will benefit both Taiwan and the Philippines. Finally, I wish today's symposium a great success and all distinguished speakers and the participants with health. Thank you. Maramin Salamabo at Mapuhai. Thank you. Now I would like to introduce the next speaker. Honorable Christian R. Ablam. Our next speaker for the opening remarks is Honorable Christian R. Ablam. Honorable Ablam serves as the Undersecretary for Administration, Finance, and Freedom of Information of the Presidential Communications Operations Office and concurrently the Director of the Freedom of Information Project Management Office. Chris is a lawyer by profession. He holds a degree in Management from Ateneo de Manila University, a degree in Law from the University of the Philippines and a master's degree in Public Policy from the University of Auckland. Auckland is a beautiful city. I have been there several times. I'm very jealous of you. Chris, he is speaking his second master in National Security Administration at the National Defense College of the Philippines. Ladies and gentlemen, now let's welcome Honorable Undersecretary Ablam to deliver his opening remarks. Thank you, Mr. Undersecretary. Good morning, everyone. First of all, I would like to thank Mr. Undersecretary for his cooperation with Mr. Undersecretary. His Excellency Michael Peiyung Shu, the Ambassador of the Taipei Economic and Cultural Office in the Philippines, the Honorable Audrey Tang, Digital Minister, Executive Yuan. Our colleagues and partners and officials from various Taiwanese government agencies as well as representatives from the different civil society organizations in Taiwan. Thank you, everyone. Thank you, Mr. Undersecretary. Thank you, Mr. Undersecretary. We also have our representatives from different national government agencies. We have representatives from the Department of Science and Technology from Public Works and Highways, from Transportation, from Finance, from Social Welfare and Development, from Labor and Employment, and from our Privacy Commission. We also have our friends and partners from non-government and civil society organizations in the Philippines participating in today's symposium. We have our friends from Syrolytics and WeSolve. These are data scientists. We have friends from the Makati Business Club and also Esquelabs. We have friends from Project Sparta of the Department of the Development Academy of the Philippines and from the Lasal Jesse Robredo Institute of Governance. We also have our friends from the Philippine Open Government Partnership based in the Department of Budget and Management and our friends from FOI Youth Initiative. And of course, my colleagues from the Freedom of Information Project Management Office. And Mr. Ambassador, if all fails, I would say, Lausher Waini. That's it. That's all the Chinese phrases I know that made me survive elementary Chinese school here in the Philippines. Washwala, washutawitie. Kidding aside, it is my pleasure to welcome you all this morning to the FOI Virtual Symposium on the Taiwan Open Government Initiatives. The Freedom of Information Project Management Office is the lead agency, tasked to operationalize and implement the Access to Information Program here. Since 2016, our office has continuously involved and engaged different implementers, stakeholders, and partners to achieve our main goal of providing Filipino citizens greater transparency and accountability in the public service by upholding the right to access information. Having an essential role in the Philippine Government's call for transparency, accountability, and enhanced citizen participation, an effort which bears more relevance during this COVID pandemic, our office has planned to benchmark with our foreign counterparts to strengthen our networks and develop in advance our capacities as transparency agencies. In lieu of the independent land face-to-face technical visit to Taiwan, this virtual symposium shall enable our staff and other FOI practitioners to play their rightful role in the implementation of transparency and open government initiatives of the government. We at FOI Philippines truly recognize and look up to the achievements of Taiwan in various aspects of its digital transformation and open government agenda. And we want to learn more and benchmark with your practices through this virtual symposium. We acknowledge the importance of collaboration and knowledge sharing in promoting innovation in the FOI implementation and open government. I would like to acknowledge and thank our esteemed resource speakers from Taiwan. Digital Minister Odwitang of the Executive Yuan, Ms. Jane Chen of the Regulatory Reform Center National Development Council, Mr. David Cheng, the Designer Department of Information of the National Development Council, Ms. Lulu Kang, the Deputy Executive Chief Officer, Open Culture Foundation, Ms. Isabel Ho, co-founder, GOV International Task Force, and Mr. Chris Hung, the Deputy Director General and Industry Consultant. Let me also thank our friends from the Taiwan Economic and Cultural Office in the Philippines, led by Ambassador Xu for helping us organize this virtual engagement. We hope that our learnings from the Taiwan experience will provide us insights that will be adapted and replicated to enhance our transparency initiatives and open government practices. So to my colleagues, enjoy the sessions and gather all the knowledge you can get from this virtual symposium. Let's all have a productive morning. Thank you, thank you very much. Honorable, Undersecretary Ablam, your Chinese is amazing. Your Chinese is very good. It's so amazing to hear after several years of your graduation from school to still remember what you learned at school. Thank you, thank you, Mr. Ambassador. Without further ado, I would like to introduce the other interlocutor for session one, Honorable Audrey Town. The Minister of Taiwan's, I would like to say is Digital Minister. And Honorable Audrey Town is Taiwan's Minister Without Portfolio. She is also known as our Digital Minister in charge of open government, social innovation and youth participation. Audrey is actively connecting the public and the private sectors to enhance the social innovation by using digital technology. Audrey plays an indispensable role in Taiwan's fight against COVID-19 pandemic. From the early on, from the early on mask distribution, contact tracing SMS and the QR code to recent the vaccine reservation website. She provides timely and user-friendly platform for the general public. Today, we are very honored to have Audrey with us and share her views on Taiwan Open Government Policy as well as her experience to promote social innovation and the youth participation. Session one will be conducted via the dialogue between Honorable Secretary Ablam and Minister Tang. Chris, Audrey, now the floor is yours. Thank you, Ambassador. Good morning, Minister Tang. Thank you so much for being with us today. We look forward to our discussion not only within the next 30 minutes, but later on during the Open Forum. Let me start, Minister, with my first question since we have very limited time. Minister Tang, tell us more about your organization, the Public Digital Innovation Space and what it primarily does and how does the PDIS carry out its work alongside other ministries in Taiwan? Thank you for the introduction and the excellent question. Is my sound coming through okay for you? Yes, excellent. So in PDIS or Public Digital Innovation Space, it is an internal startup unit of sorts in the Executive Yuan. I'm a minister at large or with a portfolio, meaning that the office is comprised of people from all different ministries. We've had around 12 different ministries sending secondments to my office because each ministry or council only send one secondment. There is no inferior or superior rank in my office. The National Communication Commission may send a very high level like a section, sorry, a department head, but a foreign service may send a section chief. If they are in the same ministry, of course there will be a superior-inferior relationship, but in our office they are all equals because they speak for the values of communication and foreign service, respectively. So by making sure that this horizontal composition is made, my role is simply to make sure that we can build common values out of different governmental positions. For each ministry has its own position, which is quite natural, but the way of digital is to connect those positions so everyone can save risk, to reduce the risk, and also to be more swift in rolling out the digital services. Moreover, my office also comprises of an additional like 10 people from the civil society, sometimes fellow occupiers from the sunflower movement in 2014, and they provide the expertise such as service design, interaction design, dynamic facilitation that currently we have no ministry for. So this is like a prototype of future ministries from the civil society experts into the executive unit. That's the composition of PDIS. That is very fascinating minister that you take away the rank. Here in the Philippines, we are very rank reliant. So whenever we have interagency meetings as an undersecretary, I have to expect that my counterpart from another ministry will also be an undersecretary. And to many, not me, but to many in the bureaucracy, it's actually an insult if they send someone lower. We are very fascinated about that because we understand the importance that the rank should be set aside when we're talking about digital transformation. My next question, minister, is how does the PDIS contribute to the open government national plan of Taiwan? Thank you. The national action plan is co-created by the social sector or civil society and the administration. Now the composition is exactly again, half and half. So the national action plan task force is half civil society people and half administration people. And I'm the chair and I consider myself at kind of at a Lagrange point, like between earth and moon, there is some points with no gravity from both sides. So I can be communicating across both working with the government and with the people, but not particularly for the government or for the people. Now, my role as a chair is simply to ensure that both sides have equal agenda setting power. So if the administration has some roles in promoting, for example, inclusive participation for people under 18 years old, this is great because they don't have the right to vote, but they have a lot of ideas. So our ministry of education, as part of our open government plan, has a lot of ideas. But who would represent those young people? Certainly not the slightly older public servants at the ministry of education. So on the civil society side, we have someone who's not 20 years old, but 18 or 19 or when she first joined on open government work as a petitioner, she was just 17 years old, Miss Wang Xuanru. So on the civil society side, when we talk about youth participation, we actually have someone who's not even 20 years old, serving as a full commissioner. And the way of PIDIS is to ensure that they can co-create without, again, suffering from, in addition to rank, age discrimination. That is great, that is great to hear. Also here in the Philippines, our open government partnership is also equal. We have equal representatives from government and equal representatives from civil society organizations. But we are limited by the qualification. So we do not have a 17-year-old representing the youth, but that should be something to be thought about by our friends from open government Philippines. Minister, PIDIS and yourself as the digital minister is quite famous for social innovation. Can you share with us what social innovation is to our colleagues who are hearing it for the first time? Certainly, social innovation means everyone's business with everyone's help. That is to say, everyone has the chance to co-create something that's beneficial to all. In industrial innovation or commercial innovation, what benefits are the shareholders and customers. If you do not buy the product or service, if you do not engage in the company, then of course you are not related and therefore have no voice. But on the other hand, social innovation means anyone can have an idea to improve the welfare of all. So for example, in Taiwan, we have a toll-free number 1922. So even people with no internet capability, they can just pick up a phone and call the toll-free number and suggest what they would like to see in the counter-pandemic efforts. And that is one venue of social innovation. About that, my next question is related to that. I chanced upon join.gov.tw or the Public Policy Network Participation Platform. And I was a very fascinated minister how government can consider citizen proposals that garner 5,000 secondments or likes. Can you tell us more about this join.gov.tw? And how were you able to convince your colleagues from different ministries to seriously consider proposals coming from citizens? And are there any examples of such citizen proposals that were actually implemented by government? Certainly. The implementation rate is around half, meaning that the proposals have roughly a half-and-half chance to get implemented in some way, but maybe not in the original phrasing. Because while 5,000 people are very well-suited to point out the problem, the actual solution need to be co-created by the administration. So we do have some proposals that are not ostensibly implemented. For example, there was a proposal that said, we should change the time zone of Taiwan from GMT plus eight to GMT plus nine, moving us into the future. But then another equal number of petitioners, again, thousands of people said, Taiwan should remain in GMT plus eight. Now, obviously we cannot satisfy both, but because of the participation officer network, we invited the chief petitioner of both sides, as well as anyone who supports them that has something to say, as well as all the administration participation officers related to time zone logic to co-create. And once we start to meet, we find out the original petition is really not about time zone at all. It's about making Taiwan's identity more uniquely seen in the world, as well as making kind of some sort of world news about our uniqueness. But we quickly agreed that this time zone change will only make 15 minutes of news and not very constructive ones at that, but we have to pay an ongoing recurrent cost. So we ended up deciding and both sides agreed, we should make Taiwan more unique by taking the kind of budget that will be required to implement the time zone change, but into developing national open government, national action plan, which will make Taiwan more uniquely seen in the world, as well as contributing to human rights, to welfare, to international humanitarian aid, and so on. So in that sense, we didn't implement the idea, but we implemented the spirit. On the other hand, 16 turns 17 years old, Ms. Wang Xun, as I mentioned, proposed something that actually did get implemented. She proposed that we ban the plastic straws among other single use utensils from the takeouts of say the bubble tea, which is very famous in Taiwan, right? So the thing is that she wanted to reduce the plastic waste in the sea for the marine ecosystem, because as you can see around that time, many photos like a sea turtle being choked by a plastic straw or something gets shared on the internet. So in no time, she got a lot of secondments, the 5,000 people joining her. And once we sit down and co-create with the people who actually manufactured those straws, they said, well, 30 years ago, when we got into this business, we are also public health serving social entrepreneurs. We want to reduce hepatitis among other diseases, but nowadays we don't need that anymore because it's cured, right? So they're also looking to go into a more circular economy based to manufacture such straws like from literal biodegradable straw or from plastic or redesigned a cup and so on. And so we co-created a timeline for phasing out those single-use plastic straws. And that was really successful and accelerated the acceptability of this new policy because even the businesses see that if they embrace the new model, the young people are willing to advocate for them. Thank you, minister. That is truly fascinating that the central or national government of Taiwan is open to proposals coming from regular citizens. In the Philippines, this national policy is shaped only by our national legislators. So it's really fresh to know that our neighbor in Taiwan is actually listening to young citizens as young as 17 years old. I'd like to call out my friends from Philippine OGB to check on this. It's join.gov.tw. It's really fascinating and it's something that we look forward to coordinating with your office minister if you want to develop something. Now let's move on to digital procurement, another kind of innovation that your government has implemented. Minister Tang, can you share with us how you implement digital procurement in Taiwan and how do government agencies utilize digital procurement? Certainly. In Taiwan, we put an emphasis on open API procurement which is one of the ways to ensure a large system integrators can work well with startups because while the bedrock infrastructure people, the large vendors are really good at providing the scale and the reliability, the startups know how to reach new emergent needs of the people. So the glue that ties them together is the machine to machine application programming interface or API. I will use some example. For example, in the last year, we developed a mask rationing program where everyone can queue in line in pharmacies with their national health card to get the rationed masks. Now the National Health Insurance Agency is very good in deploying this system to pharmacies. On the other hand, they are not that equipped to provide an interactive chatbot or real-time map or any of the other 100 or more ways to visualize the real-time stock of each pharmacies mask. So people do not have to queue in vain. So taking the best of both worlds, we procured a service of National Health Insurance Administration to update the real-time stock for each pharmacy every 30 seconds. It's like a distributed ledger. Now this is really good because as a public servant, if I have to approve a number in freedom of information request before giving it out and it turns out that this number is biased or is one-sided, then I will take the blame. On the other hand, if I'm just reading out or publishing the machine-generated real-time number, then even if the number is wrong, we get to correct it very quickly and people focus on the data quality, not on the FOIA process. So updating every 30 seconds is superior from a risk-avoiding perspective than updating every 30 days like the FOIA approach. So what we are doing is essentially opening up for the individuals to code up mask availability maps, chatbots and whatever to visualize it in real-time so the system integrators can focus on the site reliability and scalability. And we embrace it so much so that we change the contract for procuring information services so that for people with site, if they deliver a website for people with site and omit for people with blindness, we're seeing difficulty, then this vendor could be disqualified for discriminating against people with blindness. And we add to that clause saying, if you provide only for human readable and writable service but omit the machine-to-machine interface or open API when requested, then that vendor could also be disqualified for discriminating against robots. Well, we don't quite say that, but that's the effect. But that's enabled the large vendor to work with startups very effectively. That is great. I'm sure my colleagues from the Philippines, Minister Tang, are all eager to ask you questions. So you can hold on to that, guys. We have an open forum to be facilitated by Ambassador Xu later on. It's really all of the things that you're sharing right now really is very fascinating because I compare it to how we do it in the Philippines and we're very, very limited. And I hope my friends from the DBM would also open their eyes and allow open API. We conduct a lot of hackathons here, but the hackathons only remain to be ideas because after they win the hackathon, they cannot implement because we have to go through our procurement system. But let's go back to you, Minister Tang. I'm not sure if this was already answered, but we also heard about participation officers or POs and innovation officers. So I don't know if they refer to the same people who are sent from the different ministries. But how are they recruited or how are they chosen? Are they newly appointed or did the government create a new office to be a participation officer or an innovation officer or were they just designated on top of their current duties? Thank you. The PDS succountments are like a hub and the POs who are distinct group of people are like a small PDS, but within each ministry. So each and every ministry, all 32 of them have their own internal PDS-like structure and that's the participation officer. Sometimes the POs do rotate into PDS and then back and on a rotating basis, but most of the POs serve in their own ministry because large ministries, such as Minister of Health and Welfare, each individual agency or administration below the ministry level is like a small ministry. They have their own values. They have their own guidelines to operate. They have their own way of rulemaking. So on the ministry level, there needs to be a similar role as PDS on the administration level to hold those values together to ensure reliable participation and transparency. Now, the POs are often appointed by their minister or deputy minister and report on open government methods directly to the minister or deputy minister. So it allows them to also work beyond their current rank. Some of them are just section chief rank. Some of them are in the very senior ranks. However, if they are POs, again, ranks do not matter. They report directly to the minister or deputy minister. That is great considering you have PO scattered all 32 ministries in Taiwan. How do you keep in touch with them? Here in the Philippines, we use platforms such as Viber or What's Up. Is there another platform, more sophisticated platform than a group chat that you employ in order to coordinate with your POs? Certainly. We use something called Sandstorm. The website is called sandstorm.io. It's a very sophisticated productivity suite. So just like Google apps, but it's free software and it's self-hosted. So it means that everyone can self-service and create new spreadsheets, new collaborative documents, new chat rooms and so on together without worrying about the approval process because this is not a procurement. This is literally free software that was set up for the POs. We eventually add to that many popular free software and open source choices such as GC Meet for real-time video conferencing and among other things. But what I'm trying to say is that because this is not owned by any particular ministry or commission, this is what we call a digital public infrastructure that everyone can simply use. Recently, we've also completed the cybersecurity audit to add Polis to Polis.gov.tw. So each PO can set up their own visualized conversations where a machine learning algorithm help facilitate the different ideas into the coherent good enough consensus. We've used that very successfully in 2015 to moderate the UberX case. However, at that time, it was still hosted on the cloud and in the overseas company and so on. But nowadays, because this is free software, we've switched to house it locally and also made sure that the cybersecurity audit is complete. So the POs use the tools that may be developed around the world but always hosted locally and with good privacy and cybersecurity premises. Thank you for sharing those platforms. I'm pretty sure my colleagues have taken note of them. Let's go back to the POs minister. How does the PDIS help? POs coming from agencies with different culture. I mean, you mentioned earlier that each ministry has a different kind of culture. You have a ministry that is very open to digital innovation, social innovation. And I'm pretty sure very similar to the Philippines. You have had experience with ministries who are very old school and classical. So what did you or PDIS do in order to convince them that this is the next generation of government service? To be honest, the people who are sent to my office as accountants all come from the very open cultural ministries. So that means there remains to be seen whether another 10 ministry or so embrace the same culture. For example, the Ministry of Defense never sent anyone to my office. Well, initially the foreign service did not either but then they discovered Twitter and public diplomacy and started sending people to my office because Twitter proved to be very important for public diplomacy. Something people started to realize around 2017. So my point is that we will not force upon say the Ministry of Defense, the spirit of open government. It is simply not feasible to do it this way. However, the participation officer of the say Coastal God and so on, they're not idling because when we are holding co-creation meetings for example, the tax filing experience redesign, we deliberately invite those facilitators in those small groups. We invite people say the participation officer from the Coastal God or the participation officer from other unrelated ministries instead of the ministries of finance or the ministries of like the fiscal security commission who are directly related to the fiscal issues. And the reason is when people like ordinary people participate in such dynamic facilitated meetings, they see a public servant facilitating their table of discussion but unexpectedly to them, this public servant take a very sympathetic stance toward a petitioner because if I'm a Coastal God participation officer, I'm talking about the tax filing experience. Of course, I also file my own tax so I will be very sympathetic and the Coastal God has no business to do with the system or the policy around taxing. So they will not feel compelled to defend the tax policy rather they will be compelled to defend the petitioner's standpoint. So by on a rotating basis making sure that the participation officers always get a chance to facilitate on the topics that they have no control over, we make sure that their public service expertise is used in a way that's sympathetic to the people and to the petitioners and that's my answer. That is great. That is great. A great indirect way of convincing them to be part of this digital social innovation. Minister Tang, being open is actually a double-edged sword and in certain instances you have hackers or citizens who are not well-meaning and may use your platforms to gather data maybe for commercial purposes more maybe for some sinister purpose. How does this defend against these things, Minister? We work very closely with cybersecurity researchers or so-called White Hat hackers. So they are our best friends. Before we deployed Sandstorm, we invited Devcore, a very famous team in the White Hat community who won I think second place in global competitions such as DevCon CTF to do a penetration testing meaning they attack our system for a payment of course. And disclosed publicly the vulnerabilities, the weak points of our systems. And we do not open it to self-service generally without some sort of bug bounty or some sort of cybersecurity audit from those White Hat hackers. And they have worked very closely to us so much so that we made sure that they are treated like national heroes. In President Tsai Ing-wen's six core strategic industries, digital and IT is one, but cybersecurity is another. So cybersecurity is not just part of the digital or IT. It's now its own industry in the six core strategic industries in President Tsai Ing-wen's second term plan. So that ensure they're treated like national heroes, meet the minister or the president all the time and also get paid very well and all this so that they would not fall to the dark side which has more cookies. Alright, minister Tang, my last question would actually, sorry, my last question would actually be how, sorry, I lost my train of thought minister. I think that would be my last question. Thank you so much for your time. I'm pretty sure my colleagues would have additional questions during the open forum. Thank you, thank you. Thank you very much minister Tang and thank you very much on the secretary of long and it was a wonderful dialogue. I think all the participants learned a lot from the discussions and now I would like to move on to the second session. The second session we are going to talk about the strengthen digital privacy and the personal data protection and I would like to introduce our national development council which is the open government policy implementing agency in Taiwan and the speakers of the second session is from our national development council and our first presentation will focus on the topic strengthen digital privacy and the personal data protection. It will be presented by Miss Jean Chen. Miss Chen is the section chief of the regulatory reform center of the national development council. Let's welcome Miss Chen. Jean, the floor is yours. Thank you, ambassador. Thank you under secretary of long and minister Tang just gave us an inspiring conversation. Thank you for inviting me to join this meeting. Good morning, ladies and gentlemen. It's my pleasure to be here to share our experience in open government national action plan in Taiwan. My name is Jean Chen. I'm from regulatory reform center national development council. I graduated from Suzhou university in Taiwan and I got a bachelor and a master degree in law. I've been working in the Taipei city government for seven years. When I was there, I managed the meetings with citizens and the mayor. Citizens addressed their suggestions directly to the mayor and the department of Taipei city government will study those suggestions carefully and reply to the citizens. That is my first image and experience of public participation. About 13 years ago, I transferred to current department national development council. I dealt with the regulations of the digital economy for several years. At that time, I realized that global trends of the digital economy are closely connected with data. Maybe we could say who owns data, who owns the future. But when the use of digital technology conflicts with personal data, how should we do? When we try to address our open government action plan, we collect the opinions from the public. Many people care about this issue. After discussion with OGP partnerships from the private sector and experts, we address this commitment. Today, I will talk about this issue. Strengthen digital privacy and personal data protection. This is today's agenda. My slides will have six topics. Firstly, is the introduction. Secondly, I will talk about the commitment issues, which are strengthening personal data protections and data impact assessment. Thirdly, is the progress of the commitment issues. And fourth, I will talk about the connection between commitments and open government. Then I will show you the timeline of commitments. And finally, is the conclusion. As we all know, data has become the new energy in the digital economy and ICT era. When we develop artificial intelligence, big data analytics, and smart government-related technologies, they all need to use tons of data. Windows data connected personal information that would become a big issue, which need to be reviewed carefully. How to balance both personal data protection and the reasonable data use has become an important topic fast by governments in the whole world. It's also the International Personal Data Protection Chance. On May 24, 2018, the Executive Yuan gave the NDC the task of establishing the Personal Data Protection Office. The aim was to respond to digital economy and technology development along with international data protection chains, such as the EU has implemented the GDPR, which is to be said a rigorous personal data protection framework. And we also noticed the neighboring Asian countries such as Japan, South Korea and Singapore have amend and adjust their personal data protection laws in recent years. And the most important mission is to enhance people's digital privacy and protection of personal data. The Personal Data Protection Office was established on July 4, 2018. On July 10, the same year, the National Development Council replaced the Ministry of Justice to become the governing authority of the Personal Data Protection Act. The office has two main tasks. The first is coordinating all matters relating to the GDPR and to initiate adequacy talks with the EU to secure an adequacy decision regarding the GDPR requirements. And the second is ensuring the compliance and enforcement of the PDPA by all ministries and to strengthen the data protection environment and mechanism in Taiwan by coordinating and working with different ministries. One of the NDC's tasks is to research and propose the direction of our policy on the amendment of Personal Data Protection Act. In order to effectively achieve the tasks, we are keeping collecting opinions from the public and the private sector and also from the academia. Those important issues of Personal Data Protection, including cross-border transmission, industry use of personal data, rights of data subjects, and independent data protection agency, and so on. We not only collect the opinions, but also research and solve the regulatory systems of developed countries. When the Open Government National Action Plan was approved by the Executive Yuan in February 2021, NDC promised to include strengthening personal data protections and data protection impact assessments in Personal Data Protection Act amendment discussions. In this slide, I will show you the timeline and what we did and how we accomplished the commitment list. In October 2020, the Executive Yuan Open Government National Action Plan Task Force first meeting decided to include Strengthened Digital Privacy and Personal Data Protection suggested by Civil Society as a government commitment. In December of the same year, the NDC held the Strengthened Digital Privacy and Personal Data Protection Working Group meeting. The commitment list was filled in by using the public-private partnership method. Also in December, the NDC reported the commitment list of Strengthened Digital Privacy and Personal Data Protection in the Executive Yuan Open Government National Action Plan Task Force second meeting. And in February 2021, the Executive Yuan promulgated the Taiwan Open Government National Action Plan and requested each responsible agency to handle the plan according to the schedule. Strengthened Digital Privacy and Personal Data Protection officially become one of the commitment issues of Taiwan Open Government National Action Plan. In this slide, I will show you the five major categories and 19 commitments in Taiwan Open Government National Action Plan. The first category is Promote Open Data and the Freedom of Information. It included five commitments which are Completing Government Open Data and Data Sharing mechanism. Establishing an Open Data Set platform for value added use. Strengthened Digital Privacy and Personal Data Protection which is today's topic. And enhancing information access in the Freedom of Government Information Law and information disclosure relating to the environment. And the second category is Expand the Public Participation mechanism. It included five commitments which are National Referendum Electronic Joint Signatures. Youth Policy Participation Establish Original Vitalization Interactive Platform facilitates the formation of labor unions. Include the concept of Open Government into the civic curriculum and teaching and empower teachers. And the third category is Increase Gender and Ethic Groups Inclusive Dialogue. It included four commitments which are Promote Gender Inclusive Dialogue and Participation. Promote New Immigrant Public Participation and Development. Increase Indigenous Peoples Cross-Domain Participation and International Linkage and Promote Public Participation on HACA issues. And the first category is Enhanced Integrity Policies. It included three commitments which are Enhanced Political Donation Transparency Establish and Improved Government Procurement Integrity Platform and Legislation of the Whistle Blower Protection Act. And the last one is Anti-Money Lundry. It included two commitments which are Beneficial Ownership Transparency and Policies on Financial Transparency of Religious Groups to Close AML Lawfuls. And what's the commitment of the Transcend Digital Privacy and Personal Data Protection? During the public consultation, people put post to amend the Personal Data Protection Act regarding the obligation to inform, consent, right to object, right to make an inquiry of and to review his or her own personal data. This is the application of the Personal Data Bridge and the Data Protection Assessment to ensure the legality of the data collection, processing, and use in the future. These issues discussed in the undertaking can be divided into the following two major categories. The first is Personal Data Protections. And the second is Data Protection Impact Assessment. In the following slide, I will talk about five issues of strengthening Personal Data Protection. And when we dealt with those issues, we keep to follow the co-values of the Open Government Partnership which are transparency, participation and accountability. The first issue is right to object. The Personal Data Protection Act provides data subject the right to object to marketing. Apart from the aforementioned situation, whether the data subject can object the collecting agency to the use of his or her own personal data, even though the data is legally collected. Discussion will be carried out of whether in practice there is the need to add regulations on course and related restrictions for the data subject when they exercise the right of objection. And if we should add new regulations, what kind of contents and procedures should be included? And the second issue is right to make an inquiry of and to review his or her own personal data. Although the Personal Data Protection Act provides the data subject inquiry and viewing requested rights, it is worth discussing whether the scope of the inquiry or viewing request covers the records generated by all their online activities. It will be discussed whether the Personal Data Protection Act should explicitly provide the right to make an inquiry of and to review the personal data increased records generated from the data subject's online activities or whether the current interpretation of the Act can already increase such records but must be made clear through guidelines or letters. And the third issue is the obligation to inform. The Personal Data Protection Act has regulations relating to the obligation to inform the data subject when directly or indirectly collecting his or her personal data. However, such obligation to inform is not degraded for the use for another purpose or use of open data to make a decision through automatic processing. And this is worth discussing. We will discuss whether the obligation to inform and the methods of informing regarding the use for another purpose and use of open data to make a decision through automatic processing need to be stipulated through the Personal Data Protection Act. The first issue is consent. Although the Personal Data Protection Act stipulates that the consent of the data subject is one of the elements for legally use his or her own personal data. The current methods of consent are too general and have become a mere formality with disputes often occurring. We will consider whether the requirements of the data subject's consent need to be strengthened in terms of autonomy, specifically knowledge and certainty. And whether there is a need to add a provision that the data subjects may withdraw their consent. Or whether the interpretation of the Personal Data Protection Act can already include it. But it must be made clear through guidelines or letters. And the fifth issue is notification of Personal Data Bridge. The Personal Data Protection Act stipulates that when personal data infringement occurs after relevant facts have been clarified. The data subject shall be notified via appropriate method. Are the methods and items when notifying the data subject clear enough? Some competent authority requires that when personal data breach occurs in the non-government agencies, they must report to the competent authority. But there is no administrative penalty for value to do so. In this issue, we will discuss the possibility to specify the notification methods and items through guidelines when it comes to a personal data breach. And whether we should edit a new provision in Personal Data Protection Act to stipulate that when the personal data leak, the competent authority should be informed. If so, what's the information should be given to the authority? In this slide, I will talk about another topic of this commitment, which is data protection impact assessment. Although the enforcement rules of the Personal Data Protection Act stipulate that a mechanism of leak assessment and management of personal data must be adopted. It is not clear as to which operations need to be assessed or how to assess. In this issue, we will discuss whether it is necessary to introduce a new provision on data protection impact assessment in the Personal Data Protection Act. And if it's necessary to do so, what's the applicable circumstances, scope and elements of assessment and the supporting majors? In this slide, I will talk about the progress of the commitment issues. On May 6, 2021, the NDC held a meeting on the four issues of Shenzhen Digital Privacy and Personal Data Protection. Namely, the right to object, right to make an inquiry of and to review his or her personal data. Obligation to inform and consent. In a meeting, EUGDPR, US, Japan, South Korea, and Singapore's Personal Data Protection Act were put forward in the opinions of civic society members scholars and experts and association representatives were solicited. This meeting seeks input from the following directions. The first is, do these issues require amendment of the Personal Data Protection Act or can be dealt with by issuing guidelines or letters? And the second is, if amendment is suggested, what will be the possible impact on society and industry? In July 2021, the NDC will continue to solicit and discuss issues such as notification of personal data breach and data protection impact assessments that have not yet been discussed in the Transcend Digital Privacy and Personal Data Protection. In the meeting in May, we only invited the civic society member who is interested in this topic. In order to increase interaction between government and civic society, this meeting in July will invite all civic society members to put the spirit of public private partnership into practice. Someone were wondering, what's the connection between commitments in open government and what's the problems that the commitment seeks to solve? I think there are three main points. First of all, in response to the development of digital technology, the sharing and use of personal data has become a trend. In order to prevent personal data from being arbitrarily collected, processed or used by others in the absence of the data subjects self-awareness, the rise of the relevant subject should be strengthened. Secondly, enhancing the digital privacy and personal data autonomous control of the data subject will help he or she to understand the use of his or her personal data by a collecting agency and exercise their rise on time. Finally, the personal data protection impact assessment will help the collecting agency assess the risk and the necessity of personal data use to facilitate management and response and to enhance the protection of the privacy and personal data of the data subject. And when we back to the core value of open government, we know that transparency is allowing people to know what is happening and the participation is to that citizens express their opinions and discuss their policy in the policymaking process. And the accountability is when citizens have doubts of their policy they know who should be reviewed. When it comes to the transparency, we think that commitment will increase the transparency of personal data processing. Third discussion of issues for the rise of data subject such as objection, write to inquiry or request a viewing. Obligation to inform notification of personal data breach and consent in other issues let's transcend the protection of data subjects appropriate control majors are established to enable the data subjects to know and understand how their personal data is collected processed or used to ensure fair and transparent use of personal data. When it comes to the participation we think the commitment will increase the participation of the data subject. As people's awareness of digital privacy and personal data protection is gradually increasing the clarification of the requirements for consent to the collection processing or use of personal data will help the data subject knows what is happening and fully express their consent or disapproval during the process allowing the data subject to decide for themselves and participate in the personal data use process. When it comes to the accountability we think the commitment will ask the accountable collecting agency carries out a personal data protection impact assessment. The personal data impact assessment allows the collection agencies to assess the risks that may arise in the process of personal data use and to formulate appropriate control majors based on the results of the risk analysis in order to fulfill the legal compliance obligations imposed on the collection agencies by the personal data protection act. And the public also could review. In this slide I will talk about the timeline of commitments. By the end of this year we plan to do some research in various issues relating to commitments including collection and research of developed countries legislation and the opinions of experts academics and industries in compiling consultation opinions in 2022 we will focus on the direction of the draft amendment to the personal data protection act with reference to the consultation opinions and to issue relevant guidelines on important issues related to the protection of the rights and interests of the data subject which now need to revise the personal data protection act. And finally complete personal data protection act draft amendment and submit to the Executive Yuan in May 2024. To sum up in the digital era information sharing and public private partnership are important parts of open government based on the spirit of the commitment and the core value of transparency participation and accountability of the public the NDC will continue to promote strengthen digital privacy and the personal data protection this commitment through discussion in exchanges of opinions with civic society members experts and scholars and representatives of public associations will continue to promote the revision of the personal data protection act or the publication of relevant guidelines with reference to international legislation and collected opinions on the premise of balancing both personal data protection and reasonable use of data. Here are my presentations today. Thank you for listening. Thank you, Jin. Thank you very much. It's a very detailed and wonderful presentation and I learn a lot from your presentation and it seems to me that to maintain balance among personal data protection and data accountability and transparency is very delicate. Jin, we are last until 10.25. Now is the QA period. Since I haven't seen any question in the slide and I would like to use my prerogative as the moderator to ask the first question. Jin, I would like to know is there ever a time when you have to restrict public access to data? Generally the government information is available to the public according to the freedom of government information law and the law is governed by Ministry of Justice another NDC according to the freedom of government information law in some circumstances such as the information is classified by law as national secrets or making available to the public will abstract the investigation prosecution or law enforcement of a crime may restrict public access to data but if the question is about the open data I'm not in charge of this issue but my colleagues in the next section are from the department that responsible for the policy of open data may I let my colleagues get back to you in the next session? Okay Jin, no problem. And I don't know Chris do you have any question you would like to raise or Yes Mr. Ambassador I have a question for Jin Jin good morning Good morning So I don't know if you listened to my interview with Minister Tang earlier about the public policy network participation platform that's join.gov.tw And I was wondering how personal information is handled by this website if it allows anonymous proposals excuse me or our proposals required to or our citizens required to identify themselves I'm interested from your point of view on protection of privacy in terms of using this platform join.gov.tw Yeah Excuse me is your question question is about data.gov.tw Excuse me at least from the department of information management actually the join platform is built by our department so maybe I can answer these questions As you mentioned that if there are any personal data in the join platform actually we didn't we don't keep any personal data in there but we will ask the the proposal to leave their email account or the phone number then we can we can contact him to have some detailed information when this proposal have get a 5,000 support from online so that's okay but we don't keep the personal data so is that your question Yes, thank you that addresses my concern so a proposal can be anonymous and the minimum requirement is to give an email or a contact detail I only ask is because sometimes citizens may be hesitant Mr. Ambassador for submitting a proposal because out of fear of being interviewed if the proposal is not that intelligently articulated so thank you for the answer No problem. Thank you Chris Thank you NDC and now I see on Slido there are three questions but the two for Minister Tang and will convey the two questions to Minister Tang's office there is one question I would like to ask Jean in your view what is viable way to populate government with data experts most experts are either in private sector or abroad training versus hiring Jean, do you get this question so Jean would you like to answer or your team I think it's a good question however I don't have any further information right now Okay Mr. Ambassador maybe we can convert the question instead of data experts privacy experts we also have a similar problem here in the Philippines where most privacy experts are actually only in the private sector and in government we have to actually train so we were wondering how it went in Taiwan the privacy experts were they trained from within or were they recruited from the private sector I guess that was the question thank you, thank you Jean, you want to address this question okay and may I also substitute to answer this question as possible actually the scientists of data experts mostly we train our government officers to familiar with this area but also we cooperate with the civil society because when sometimes civil society they are like an interface of government and the citizens so they know better about how to use the data to make a good application for general public so mostly there is not an issue of technology there is an issue of idea and innovation so we like to cooperate with the social society and also to experts from the national wide the people so answer your questions yes, thank you I think you guys in Taiwan are just open to help each other so thank you thank you Chris, thank you Ken, there is another question on the slide how do you recognize a certain civil society to be eligible to participate in the national action plan as well as part of the PDIS Jean do you get it Jean, are you still there okay excuse me this question is about open data excuse me, I think the director general of our social development department will answer this question is that possible for him to answer it no problem yes in the certain civil society to be eligible to participate in this national action plan I think in our process to develop this NAP we primarily invite some civil society representative people who come from different civil society and to join the meeting especially in multi stakeholder forums and to invite join this forum to discuss different topics and after that we will get some conclusion to classify different topics about the commitment for the NAP so the process we just invite it's activated by the department the civil society they can just propose some person who can represent them to join this so this is our progress to do that that's all thank you thank you Fulin I think we have time only for one more question if there's I don't see additional questions I would like to ask time is up for this session now we have to move on to the next session session three is open government data status our next presentation is the open government data status in Taiwan and Mr. David Chen will share with you how the government agency can share their data with the public and give you examples on the data application Mr. Chen serves as the designer in the department of information management of the national development council David the floor is yours hello everyone can hear my song yes no problem yes good morning ladies and gentlemen this is David from NDC next we would like to share the current status of open data including the portal in Taiwan Taiwan is transferring from e-government to small government in small government the data is the core to construct a public private collaboration next I will elaborate on the government open data portal and the application cases of open data in our country here I will talk about open data definition and scope regarding the open data open data is data that can be identified and there are two kinds of it first one is purely open data that really open to anyone it's open formats free of charge irrevocable and can be licensed to reuse such as weather air quality etc sorry ok the other one is conditional open data that provided by application it's also in open formats but rechargeable, revocable and sub-license by permission such as high resolution GIS data this is our one-stop open data portal this is the data.gov.tw website as you can see in the picture our government established a single portal to display the metadata and there are links to the open data contents people can click a link to get the data directly without feeling that the data is stored in respective agencies in addition to open data sets people can also find the open data applications used by public and private and the open data-related regulations on this portal here is the example of metadata for open data sets within the metadata we can figure out the information like data sets name data fields file formats agencies as providers contact person update frequency authorization method and update time the number of purely open data sets has been increasing so far it's about 49,000 and the most popular data are those related to transportation real estate, trading price air quality and weather the boring of the data set number is important but it is not the goal we are pursuing now we are more focused on the reuse of open data by general public we have three mechanisms to encourage the use of open data the first we can see the top figure is to improve the open data quality the second we can see the right figure is to comply with CC by 4.0 and grants users the right to sub-license their product to others the third one we can see the left figure is to cooperate with private sectors and communities to promote innovative applications as you can see in this open data metadata this is the page in telling about the data detail it describes data quality the first is data quality here and the second is the license is comply and the third is data applications using we can see the open data sets which application using this data sets in this way users can understand more about quality the way to sub-license and other people application of the data sets this page shows the way how we strengthen data quality and attraction to encourage agencies to provide data with high quality and high applied value as well as urgent to use data more practically three awards have been especially set up since open data rewards program was held in 2018 the following is some example explanation first one we can see the yellow part we set golden quality award to encourage agencies to provide high quality data which can be directly accessed structured and integrated correctly the second one we can see the red part we set up popularity award to encourage agencies to provide data that people need the third we can see the green part we set up we set up application award to encourage agencies to conceive the data application this page I will talk about how we established a reliable open environment to ensure that Taiwan's license license in turn from or open government data are simple, clear easy to apply and in line with international practice acting upon an initiative from the private sector returns often open government data license have already been set through the cooperative planning process involving the private sector central government agencies and local governments these trends will be continuously revised in line with trends of developments in open data so as to meet the needs of all section of society finally Taiwan's open government data license was produced together by the government and public and become the first open license term which reviewed by open definition in Asia with those promotions civilians have created a variety of surfaces I would like to show you some examples first one is we can see the picture first one is the e-map to assist the purchase of masks in response to COVID-19 government implemented a medical mask relationing mechanisms he also opened and updated the data on the location of pharmacies and their mask inventory every three minutes the communities created more than 100 different maps to real time indicate where you can still buy the masks the second case is sales forecast the company used to have low materials expect and expect frequently due to inaccurate sales forecast now they use the stored data such as POS data and the open data with AI analytics to make better predictions by doing so they reduced monthly raw material costs by 13% and increased sales by 18% in our government open data portal people can find our many interesting and valuable applications for example we can see the first one let's act using weather forecast and air quality data this weather forecast data APP can help user prepare for the needs in advance before they go out the second one we can see the write up the app for friendly parenting environment this app is to integrate and related government information about parenting for example location breathe speed in rooms nearby hospitals and the calendar for pregnancy checkup so that parents can quickly consult the third one is food safety tips this app can provide technical chemistry about the processed food ingredients so that people can clearly know that entity's toxicity the fourth is garbage truck tracking tell me take out garbage whenever we hear a specific song played by garbage truck this is distinctive feature in our garbage collection system this app can help people that time if the truck drivers are stuck in a traffic jam this page I will introduce presidential hack zone presidential hack zone is an initiative designed for Chinese government to demonstrate its emphasis on open source data, data utilization and practice innovation to address the needs of the country in social innovations our president has also encouraged open data innovation by holding presidential hack zones for four consecutive years to facilitate exchange among data owners data scientists and domain experts to gather the wisdom of course of course governments industry and private and public sectors this is one of the excellent presidential hack zone teams we have two saviors using big data and machine learning to detect water leakage obtaining real-time data of water supply from supervisory control and data acquisition system and automatic meter reading system he also integrates government open data to build a water leakage detection and auxiliary system the team the team was invited by the New Zealand government to co-create solutions to address water leakage presidential hack zone this year is held jointly by our national development council and ministry of economic affairs we also welcome expert for all works of life can propose to participate together thanks for your listening ok David thank you very much thank you for your very good presentation and now is our QA time now is 10.39 and Davey was very efficient now we have more time for QA this session will last until 11.10 so since I haven't seen any on Slido I would like to ask a question now so Ambassador may I make some additional explanation go ahead please yeah ok I want to add something in the slides we talk about the open data portal and this portal not correct the open data of every agencies actually we only correct metadata of the open data and those metadata including some link and the user can click the link and redirect back to the responsible agencies to get the real data and also if this agency provide API application interface then the user can use their program to make a machine-to-machine reading read the API and they can make real-time applications for them so I want to add our portal didn't keep any real data we only keep the metadata and the second one is that we have three mechanisms to improve or to promote our open data we have three mechanisms or the purpose is to to ask our people to reuse the data so the purpose is to make the reuse the thing of reuse to be easier for everyone so you can see the data quality and the sub-license mechanism and also we have some promotion or some example for the general public to let them know how to use the data how to make profit of the data so they can easier to use those data and they can easier to see how other people can use the data and they can copy the mechanism and copy the usage way and then we do these things to make the usage pipe easier for the general public and that's why I want to make some explanation thank you thank you Ken, thank you very much for your additional comments and okay since now it's a Q&A period I would like to ask the first question David, is your open data portal different compared to data GOV, TW are these two information portals distinct? Okay allow me to answer because I am the superior of this department actually the data of the portal is the same as the data.gov.tw so that's the same thing and on this portal as I mentioned that they only keep the metadata and the user can click a link to the real data stored from the other agencies so that's the same thing is that correct? Okay, I have another question how does the private sector make use of open data? What types of information are typically sought or requested? Okay there are three ways for the people to use the open data first they can click the link on the data platform the data.gov.tw but since the data is stored in every agency the user also can click the data of this agency's portal or the website and the survey is an API that people can make the application to assess the API so then they don't need to click a link to get the data back and fit in the application they can just use the machine to machine the mechanism to reach the API to get the data so these three kinds of the mechanism to use the data and for the popular data mostly the most popular data are all related to the daily life like the real time transportation financial trade weather forecast air quality electricity generation earthquake response and so on so that's mostly because those data are close to the daily life of the people so people like to reach the data and also the app creator they like to use those data and generate integrates become an app for the people for example they can make the transportation data and the weather data and other resource data to become a travel app for the people they can know when they have the time they can go to somewhere they want to visit it's easier for them so those kind of apps are very popular for the general public so the user have all the program creator they have the incentive to make those kind of data to make the application for the general public so that's why those kind of data are very popular for the user or for the program makers that's my answer thank you Ken I see several questions on the slide there is one question I would like to raise it first in the Taiwan experience how important is a successful open data program to enabling Hextons do you get it? excuse me in the Taiwan experience how important is a successful open data program to enabling Hextons do you got it? yes I got actually the presidential Hextons it's the key to make the example for people to use the data and to stimulate the innovative thinking of the people to use the data not the data application to stimulate the presidential Hextons construct is presidential Hextons to improve the think or improve or to stimulate the uses of the data to demonstrate that our president are very emphasized on this open data reuse so this kind of presidential Hextons is a very important key to let our people know that the open data is very important and also that our government agencies to know that our very Hexton label they are very emphasized on the open data so these agencies have to very open mind to open as possible their data to the general public and that's the people to reuse those data so that's my explanation okay thank you now we have a question from Undersecretary of Long did the open data awards provide cash price unfortunately no we don't have a cash price for for our government or for the general public but for the government we have some price that they can use those price if they want to apply for some promotion they can use those price as the credit of their buyers so that's our mechanism and also actually sometimes the rewards are not only a reward because every mystery they will compete to each other and they will think the reward as a comment and they will think if they didn't get the reward or didn't cross to the threshold of the reward then they will feel that they are not very good at this open data field so the ministers every mystery always think the reward is very important and they want their employer to do their best to get the reward so that's not only reward that becomes competition factors for the ministries thank you thank you Ken I think the reward is very important if I may suggest I hope to see in the future we have the cash price people could feel it immediately and there's a question especially for David so David prepare yourself to what extent are these presidential hackstone outputs being implemented in your government David did you get it David to what extent are these presidential hackstone outputs being implemented in your government so David because it's secretary for four years and there are three past years and each year have five excellent teams but there is one data so David no more what I think this question may be maybe a little bit wider for us because presidential hackstone as you can see that presidential hackstone is in charge by the president office and we just how to say to make it possible and to do some logistics things and for the outputs I think actually we want the output become outcome of this presidential hackstone and also we want every government not only government civil society the data experts in studies or even the other countries can join in this presidential hackstone and to make it become a very, very useful experience or useful example for our citizens or even for the other countries can get some knowledge from them for example we have one case let's say to detect the pipeline leaking in data hackstone teams and after they have some some output of that the other countries I believe that's New Zealand they invite this team to their country to teach them how to use those open data how to use the data and some AI to detect the pipeline link so I think this is also a very good example to make some connection with the other countries I don't know if that answered the questions yes you did you did answer because they would like to know the outputs of the hackstone the one you just mentioned to detect the leakage from the water pipe I think it's one of the outputs which actually it's not implemented in our government but the New Zealand government invited the team to New Zealand to help them to use the open data so I think you already at least partially answered this question now we have more questions I would like to ask the next one is do you have any advice on how we can strategically upscale information officers in different government agencies considering that not everyone is tech savvy it means not everyone knows the new technology so well and so how could you help them in this area do you get the question yes actually since 2015 we start our open government project and every year we teach our government agency the employee of government agency to know what is the open data and what is the data what kind of data should be opened and what kind of technology or what kind of standards they have to comprise to open those data so year by year our government employees every government employee now they know very better of the open data so right now we don't need to teach them how to open the data we just want them to open more variable data what is the variable data this variable data related to the data that people want to use it so we want higher level to thinking about what kind of data the people will use will want to use and also we want we teach the government employee how to make those data make use of those data by themselves because sometimes the agencies they think they in the past they think they only use open data but they are no benefit for themselves but we teach them how to use the data of their own and the other agency and to make their decision better their policy better for their own goods for example the some local government they use those data to improve their traffic and also to attract the people to their countries because they use the data to know what kind of the data to make an application for the other tourists and those tourists before they come to those countries they can get online and to make some to know some something about this county that's that's when those county governments they know better about how to use the data and they have benefit from using those data they will have the patient to open more data and to reuse more data and to cooperate with some data scientists to better get data of feedback to those data provider to ask them to open more qualified data or the useful data for that so that's our mechanism to teach our not only government agency but government employee but also the local government the headquarter to use those data and to have the sense what kind of data they can use and what kind of data they should open thank you thank you Ken so we do help those government officials both at the local level and the central level to help them if they need more skills or knowledge okay there's another question it's to Davey how do you keep citizens interested in using government open data but initiatives do you provide you get it Davey you can okay here with recurrent progress of information technology each app is also philosophy every government performance is related to its citizen and the variety of data as the value of to use the government is not only provided data that people may interested in but also from founder which data can over as much as possible there's following are two situations where people will pay attention to government data first the data is which closely related to lives for example GIS data whether prediction traffic transportation investment and money management that we mentioned before lots of professional development can invent many value edit applications through website or add traffic to apps and consumers can earn money by developing their creativity Davey that's your answer there's a second second is the data about project that's final account duty registry vectors and the significance meeting minutes such data is hard to make perfect but there's a democratic society the data is often used by people to supervise the government and also correspond to transparency that open government promotes besides to satisfy people's right to know we provide means for them to seek data from the government each competent authority will evaluate whether the data can be provided helping people obtain when they probably need as much as possible to promote the culture of government open data that's all thank you Davey can you want to have more information I think just as I mentioned before people if we want to make some incentive for people mostly people have the patient to use those data and make application for general public to use and also some people use those data to get profits so we what we should do is to make an environment for them to freely use those data and also we to maintain the quality of those data and let them to easier to use so those patients people they can use those data very easily and they can use the data freely then that's the most incentive for them to use it and also I think some people they want to supervise the government so we also open some data that's related to the government budget government programs and so on so those kind of people they can use those data and to know that what government are doing right now and what the budget spending and then they can use those data and to make some training to tracing that what government are doing and is that government are doing well I think those are the incentive for the people thank you thank you Ken for sharing with us the additional information there's another question what are the safety and the security measures that these open data sites and the applications have to protect the personal information I want to clarify that if there's open data then there will not be any personal data in those open data so if there's open personal data then those data could not be open freely and if government agency want to open some data and those data are content with some personal data then they have to use some technology to remove to revise those personal data then only then they can open it to the general power so there is no issue of personal data protections in open data area thank you okay thank you Ken there's another question how do you support slash staff the teams that open or free up the data sets so that they are clean and research friendly I repeated the question how do you support the teams that open or free up the data sets so that they are clean and research friendly you get it kind of I try to I try to explain but if not quick to the point then you can correct me for those data actually we mentioned that open data we only have fears right now is open government data so about open government data we only have to teach or to help our government agency to open those data and if they want to open then we have a regulation and some guideline for them to make sure their data is in some format regular format and they have the correct meta data so we have two mechanism first one is the automatic mechanism that we can automatically check if the meta data is correct and also to check the content of the open data is in the correct format and fit the meta data they are described and the other kind of mechanism is we use a personal reviewed because some data when they say the data change frequently or change maybe five minutes or one day then we will use the people to check if the change frequency is really three minutes or one day and to make sure those kind of um if we can use the the automatic way to check then we use the people to check and to make sure those data they really have to maintain their frequently and maintain their quality so I don't know if I answer the question no problem Ken I know you tried your best session will last until 10 past 11 so I think we have time to allow maybe two more questions there's another question what are the best practices of Taiwan in managing data slash storage of data that they can share with other countries especially the Philippines do you get it I'm sorry could you I repeated the question what are the best practices of Taiwan in managing data slash storage of data that they can share with other countries especially the Philippines so how you can share you know the best practice in Taiwan in managing data and data storage yeah okay that's not easy to to respond I think I think the mechanism is the very very important way I can share you one slice if it's okay please let me share my slice could you see my slice right now excuse me yes we can see go ahead okay this is the mechanism actually in the David's slice he's talking about the mechanism to improve the quality improve the environment for for the general public but right now I want to share the administration that we use to to maintain the all to x our government to open the data all to make better use of their data there's a two level of this adversary committee in the in top level it's it's lead by CIO and it consists of some ministries the levels the high level ministers and the second level is conduct by every ministries and two kind of adversary committee they in charge of something in a top level they have some regulation and the guideline for the national wide and for every ministry and for the ministry level adversary committee they in charge of how what kind of open data and what kind of feedback from the people they should take care so we think this committee no matter is a top level or second level in this committee at least one third of the member have to come from the public the public the scholar or the expert from the general public let's make this decision the open data decision not biased to toward the government they will consider about the needs of the people I think this mechanism is very important for our government open data to share really share the data the people want and also to make the better decision about what kind of mechanism they should improve their data and to promote the uses reuse of the data so I think this kind of adversary committees is what I want to share to Philippine and maybe you can start from this kind of adversary committees and to make some regulations or the guidelines for your other ministries and I want to share that can you see this portal yes in this portal this is our government open data portal and in English version about below about you can see many regulations and the guidelines we are using right now so maybe Philippine you can check the the guidelines and the regulations to see if there are any you can adopt in your mechanisms so that's what I want to share yeah thank you thank you Ken thank you David since now it's already 11 past 11 so now we are moving on to the next session, session 4 I think originally we planned to have a short break but I think now we'll skip the break we'll go directly to session 4 and so Lulu are you there okay session 4 is the success of open government policy lies in the collaboration between the public and the private sectors so therefore in this session we will listen from the private sector's perspective the first speaker is Miss Lulu Gen deputy executive chief officer of the open culture foundation Lulu will introduce her foundation and talk about how civil society opens the government through the OGP open government policy process Lulu now the floor is yours first I may apologize because my kids is during daily exercise on the roof just top of me so you may hear some weird sound it's doing the activities sorry about that first and now I'm opening my slide okay so can you here can you see the point yes no problem go ahead okay hi everyone I'm Lulu Ken and it's my pleasure to be here and share my experience during the OGP process in Taiwan so first what foundation is doing actually open culture foundation is forming by open tech communities in Taiwan and we have free core value which is open source open data and open government and based on this free core value we also take a lot of the works about the issues of internet freedom privacy security and since 2016 open culture foundation started to actively involve in this open government issue during that year we take a whole year research and publish the Taiwan open government report and in the same year we also attend the OGP summit in Paris with our community partners and then also in 2018 and 2019 we also attended OGP summit with community partner also civil society delegation so actually in our past experience we feel that traditionally interaction between civil society and the government actually is not that good the graphic here showing the common bad rules that people feel something need to be changed and give a request and demand government to do it but when government receive the pressure they will back to their team and do the inner discussion and general a lot of plans but those plans may not fit what people need so people is not satisfied and get angry about government but for government employees they already work so hard to general plans so they feel very frustrated about why they still be blamed so what if there's another civil society and government interaction such as when government think oh I want to initiate our updated service maybe they open a chance to people a lot of people say oh this is what problem we face although we need what kind of function so before any actual plan is made civil society and government maybe can come together sit down and think the plan together so in my point of view I think before address any plan is the key I will use the tax system upgrade as a case to demonstrate what I mean so in this slide you can see there's a guy called Zhuo Zhiyuan and Zhuo has a user experience expert and he proposed the tax system upgrade idea on the joint platform which everybody mentioned and he's proposed to get so many supports because honestly the old tax system website in Taiwan is really terrible it's nearly not good to use so his proposed is passed and surprisingly minister of finance in Taiwan think if Zhuo got so many great ideas maybe we can ask him how to upgrade our tax system so minister of finance directly invite Zhuo and under address office help both of them together hold a four month co-creation meeting and a free workshop all those process including all kind of realistic holders including government employee who take care of the tax system and the general public general user as citizen and also the expert that user experience and user interface designer all together come to discuss what is really need so I think they really done some three things very good that first they direct as user, second they identify what is really problem and third the general solution by all realistic holder from both government side and civil society side so in the end they'll be able to handing out a good prototype which is fully review discussed by everyone so by this prototype engineer be able to finally develop an upgrade tax system website and I have to say that system now is really good so basically everybody is very happy however in the transition where I just mentioned a typical idea maybe go this kind of route such as just proposal idea may directly go into the government and only discussed within certain department or group so we will hand the plan to the engineer and engineer will build a tax system without as any user sorry some probably will not that good as what I just mentioned if they go through all realistic holder discussion process so when we talk about Taiwan open government initial action plan that I involved as a member of the realistic holder form which is also the we call that tax force that during this process my experience is the process actually is more similar as the tax system case in Taiwan which is a good thing so the whole process is that exactly in collect idea from departments and public joint platform and exactly in give a national action plan draft to the NSF but now we face a problem when NSF first got this draft all question is where is the civil society voice can they have make more common blood draft can they discuss more about this action plan draft but government adjust their strategy very quickly because exactly in start to organize many meetings and discussion so allow the member of NSF and the civil society expert and government representative be able to discuss with the department those department and ministry who contact who take care of the commitments so in the end the all 19 commitments have gone for this process and some of the community even be able to co-edit by both civil society and government so in the end the as a member I'm very happy to receive a much better national action plan and it can pass and since this is our first time doing this process I think it's really good start that we have experience this and try to adjust it during what's going to happen so back to what I mentioned if we go back to the traditional way the route will likely be very narrow it let government give a draft as I've read it and passed so there's no other discussion and I think those action plan will less fit what people's need so in last one year I finally have a lot of chance work with the government employees and have a conversation with plan I totally can start to get what they feel when we announced that oh we are going to do the OGP plan their first in that reaction will be what is that one more thing to do and what is OGP how can I do it and but the most serious problem is a lot of government employee doesn't believe civil society can be their partner because in their past experience civil society always the opposite side yell on land as a tiger keep blaming on land and don't willing to cooperate so in the beginning when we talk about how to do the co-creation I think the government employees actually don't believe it's work but fortunately after a year I think they can see there is potential to doing that so during the process we can see that our government employees that we talk with and we work with start to think civil society can really help us even write the plan together and also we keep telling the government employees say KPI is not necessary the most important thing is identify what is really problem even your commitment just have one line, that one solution it's still better than you write down 10, 20 things but not really fit what really need so you just spend so many time and feel frustrated so from civil society perspective I think OJP is a door to create environment to allow civil society and government co-work and also OJP process is able to make change systematically across the department within government before when Taiwan talking about open government, open data it's only always come down in this department do their own thing that department do their own thing but under this OJP process finally those department can see what each other is doing and try to learn from each other and the third thing is since OJP is a global methodology that we are be able to exchange experience with our international partner by using the same language and the last thing I think the most important thing is the purpose of OJP for me is not achieve the commitment perfectly the purpose of OJP is use this process to start to change the culture and dynamic between civil society and government so we can have a better route to form what is service fit to government and general public and I really hope this cultural change can be long-term when we conduct this OJP in the next three years so this is kind of my conclusion about the major point I found during this OJP process and beside the government part I already mentioned that the last two point is about my observation from a civil society side actually in the beginning civil society in Taiwan is not willing to involve in OJP that much as what we hope there's many reasons why reason is not too few people and too few organizations know what is OJP so they don't know why they have to join and the second Taiwan is very small they don't have enough resource or enough staff to join the OJP process or follow the OJP process and the third one I think is also very important one is that most civil society organizations have to deal with too many urgent fall line issues so when I talk of them they say just OJP seems too idealistic it's just too slow to make change so they're not sure if they have to involve it but I would not say OJP or open government is only answer to make a society move forward but I really hope during this process we can let government understand you don't need eager to generate plans maybe we can talk first so when we have a plan it will be a good plan so the government don't need to keep doing things but people still not satisfied so in my opinion I would think government can sometimes stop and ask what does it really need and for civil society I will also hope they will think another way to work with government in state of just demand what they should do so we also work for a lot of civil society group here they willing to be part of the government to work together so I think this OJP process is a good learning process from both government and civil society so this is my brief sharing and I look forward like everybody's feedback later thank you, thank you Lulu thank you very much for your very lively and informative presentation please stay with us because later we are going to have the QA so don't leave and I can assure you that as a government employee I'm very willing to work together with open cultural foundation and now let me invite the second speaker the second presentation is Taiwan's digital transformation development and use cases the speaker is Mr. Chris Hong deputy director general and industry consultant of the institute for information industry or triple I triple I is the leading organization in Taiwan to promote information communication technology innovation and applications in Taiwan and to assist in the development of the digital economy now let's welcome Chris Chris please go ahead yes thank you Mr. Ambassador and hello undersecretary of Long and all the ladies and gentlemen there I try to share my slides okay can you see the slides now yes no problem go ahead okay my name is Chris Hong I am the deputy director general of MIC which is the department of institute for information industry MIC plays the role as a think tank to our government and the consultant to the industry as well we do market and industry research in Taiwan especially on the ICT industry and it's really my pleasure to have this opportunity to share with you our observations the development of Taiwan's digital transformation and some use cases and this is the outline of my presentation and I'm going to talk about the development of digital transformation first and then there are some use cases in ICT industry and some cases in manufacturing and the healthcare industry and we found that digital transformation is a hot topic in the past few years not only the government but also the industries in Taiwan have tried to develop their digital transformation programs to enhance their competitiveness through the applications of digital technologies we define the digital transformation as the process of using digital technologies to change the creation and the delivery of value there are three stages for digital transformation in our definition the first stage is digitalization it is to apply the ICT technologies on the operation of business and the second stage digital optimization is to use the technologies better to enhance the customer's experience or satisfaction the last stage is digital transformation is to create new products services and business models with those digital technologies and there are many momentum driving our industries to invest on digital transformation in the past two years we found that the digital transformation has been accelerated under the impact of COVID-19 and the trade conflict between United States and mainland China as we all know COVID-19 has changed the world due to the lockdown of many countries we have to apply many ICT technologies on business on education, manufacturing and healthcare etc the industry have to use more ICT technologies to maintain their business operation or to enhance their efficiency even more some of them use the ICT technologies to develop new business models trying to get a better development under the impact of COVID-19 other than the COVID-19 pandemic the US-China trade conflict also stimulated the application of ICT technologies by the Taiwanese companies as well that's because our companies are forced to move or to extend their manufacturing capacities from China to Taiwan or some other countries in Southeast Asia such as Philippines to enhance their efficiency the small manufacturing technologies have been applied in various industries and in this section I'm going to share with you some of the use cases of Taiwan's industries the first one is I just mentioned the ICT industry some Taiwanese companies ICT companies try to use big data and AI to do the market forecast under the supply chain management in the past few years especially it's a big challenge for our companies to predict the market demand and to ensure the key component supply chain recently the change is so huge and that's because of the turbulence caused by the COVID-19 pandemic and the US-China trade conflict Taiwanese companies try to develop their focus model with AI and big data I think those models are still under construction right now but to deal with the dynamic of the market Taiwanese ICT companies will keep developing those models in the future and the second one is another application of ICT technologies by Taiwanese companies not only the technologies applied on business operation the industry also applied various technology on their manufacturing and logistics to enhance their production efficiency for example they use automated optical inspection we call AOI technology on the PCBA inspections to increase the accuracy of inspection and efficiency as well the details of how they apply AOI on their production in this page I think it's for your reference in some other manufacturing industries they also apply various digital technologies to transform their business for example there is a company named TECO the same name as our Taipei Economic Cultural Office TECO is Dongyuan TECO use three dimension vision robots and AGVs to build an automated motor production lines other than that TECO also establish an intelligent and flexible production line they connect and integrate the information from ERP MES and various manufacturing equipment the efficiency has been increased significantly as you can see in the right side of this slide and healthcare industry also adopt ICP technologies aggressively in the past few years the hospitals use the digital technologies to assist the medical treatment and to improve their efficiency for example in the right hand side you can see that the Taipei Medical University hospital use medical imaging technology to develop surgical recording equipment to record the entire operation process they also introduce AI to assist on marking organs during the operation and the surgical image education platform is applied to conduct surgical stimulation training as well and not only the cases we just mentioned on ICT manufacturing and healthcare industry all industries in Taiwan pay a lot of attention on digital transformation from B2C to B2B or even B2G businesses we see many industries get involved in digital transformation it's not only because of the impact of COVID-19 and the US-China trade conflict it's because of the benefit that digital transformation can create we believe it's a long-term trend the ICT technology has been gradually penetrated into people's life once people experience the benefit of digital technology they will continue to use them it's not only a supply push issue but also it's a demand poor for digital transformation in Taiwan so of course we believe it's not easy to promote and to implement the digital transformation there still are some obstacles one is the cross-domain cooperation between different industries another one is the cultural shocks caused by the changes from introducing digital technologies to the companies or even the societies and we found most of the obstacles come from people's mindset therefore we believe change of mindset will be the first step of digital transformation in the past few years we spend a lot of time on communicating with different parties in the companies and the societies once they have the same goal we have the same goal share the same vision I think things can be much more easier so in my conclusion we think it's a good time for us to go for digital transformation not only in Taiwan but also in many other countries in the world including Philippines our friends there to make digital transformation successful we need to cooperate with so many partners no matter from domestic or global industries I believe we can find a lot of opportunities to co-work with our friends in Philippines and I look forward to have further discussion with you in the future and this is my presentation thanks for your listening thank you Chris thank you very much it's a very wonderful and very informative and very good presentation you are very articulate speaker so Chris you have to stay with us and for the QA and now I would like to invite the next speaker last but not least we would like to invite Ms. Isabel Ho co-founder of GOVZero international task force to present a very timely topic data crowd sourcing and GOVX GOVZero how a civic tech community collaborates with the government to help combat the COVID-19 pandemic let's welcome Isabel Isabel hi yes thank you investor Xu I apologize for the title it's so long can you see my slides yes okay that's great okay hi everyone I'm Isabel from GOVZero community thanks for being here I think maybe it's time for you to stand up and get some stretches I'm very grateful to have this chance to share my experiences as an organizer in GOVZero community with friends from Philippine first is because we always want to reach out to communities in Southeast Asia region and also it's because I have always have special feelings for Philippines because my father has got his master degree in university of Philippine 30 years ago and I will use three keywords to introduce myself I'm co-founder of GOVZero International Task Force and I'm a lawyer focusing in innovation law and I'm committing members of open parliament multi-scale stakeholder forum in Taiwan and I will start my I will start with the three pillars in the society it is said we need three pillars in the society to make the society sustainable first is government, the second is market and the third one is community however the third one the community has been always left behind so in 2012 GOVZero group of contributors from the open source community here has this motto ask nobody is doing this you are the nobody so since there is nobody since in the community as the third pillar in the society then we started GOVZero as the third pillar in the society the GOVZero community aims to use technology in interest of the public good allowing citizens easy access to vital information information and the power to shape the civil society we replace O in GOVZero so it has this use internet and digital thinking to change the society and maybe the government in a recent survey we do we did from our contributors the keywords of GOVZero community is collaboration, open source cross domain and hands on so the formula in GOVZero society is in community is open source plus cross domain plus hands on or X division equal GOVZero collaborations so how do we do this it started in 2012 with the first GOVZero Hexomes there are almost 100 persons there and the first project is about government budget visualization you can see there is a small and big bubble circles in on the pages the smaller one means the small of government budget and the bigger one are bigger amount of government budget so people can understand and realize how much is spent and the rations of government budget is spent and after nine years we have we have already held 44 Hexomes and we have over 10,000 participants in Slack channel and we have more than 700 proposals and here is the here is the project owned by Oji Tan who is the contributors in the government too in the community GOVZero community too and the keywords of the GOVZero community includes open source, hands-on and public experience so this is a manifesto we write down and in GOVZero community it means we come from everywhere so everybody can join and we are citizens collaborating to bring about change we are a polycentric community of self-organized contributors we live open source, we have fun and want to change the status quo and we are you so don't ask who is nobody doing this, you are the nobody so you can just join GOVZero community to do something so we are a polycentric community of self-organized contributors you can see there are many symbols on marks in this big circle so it means different projects in the community and each project has their own owners and is not controlled by other participants everyone in the community can propose their ideas and start their own projects and they invite people to join their projects and the participants in the projects can decide their own their own governance but even we don't control each other there is no hierarchy GOVZero contributors shares the same value and have the same norm and also use the same tools to communicate together you can see the value we share includes open source accredited them transparency equal, liberal, self-organized polycentric and also fun you can see some of these values are brought into the government by OG from the digital minister and so there are more than 10,000 slack users our participants in GOVZero in the COVID-19 during the COVID-19 pandemic this May we have 700 new participants over 900 collaborators and we started 15 new projects in one month so you can see the power of polycentric our self-organized community is very powerful and overwhelming so next I'm going to share three projects to show how we collaborate together and the first one is the mask map you have seen this just mentioned by OG and the communication happened in the GOVZero stack so there is an engineer started his own project map and someone in the stack said yes I do something like similar but the engineer found out he got a bill of 20,000 US dollars from the Google because he used Google map services and he's quite surprised because he thinks the amount of bill is in New Taiwan dollars in the US dollars and then OG come to act as coordinator to open up necessary data from the GOVZero community from the government to GOVZero community so the people in the community started to work on their projects and waiting for the data to come in so they work around the clock for two days and many different OGs communications happened in GOVZero stack so after the data was open many contributors developed different forms of websites application and visualization and after it's over 100 in total and this is what happened last year so you can see open data with open data from the government and the GOVZero contributor analyzed visualized and doing several designs with open data it becomes apps and websites for the public and the next one is 19 1922 contact tracing system designed this year it's an implication of GOVZero contact tracing app by the government and private companies so it's an idea proposed and it's discussed in the GOVZero community with OG and the OG bring back the architecture and ideas back to the government and find someone to deploy the apps to integrate the resources needed to realize the idea and it becomes 1922 contact tracing system which is very helpful in combating COVID-19 and the next one is integration platform because transparency and accurate information will help each individual make the right decision to protect himself during pandemic and so information is very important so the GOVZero many many contributors in the GOVZero community started to aggregate information there and we aggregate these informations into one website or one HackMD it includes vaccine information and it includes relief fund information and it includes labor guidelines from the government and we translate it into different languages and also we have these debunking rumors sections have lineboats to you can ask and backtrack the information you got in the line and also there are some good life under COVID-19 sections which includes online mental health services platform it provides information so to find the mental health services and also we have this GOVZero vegetable boxes information you can just order the foods or the vegetables or you need online and also this is vaccine information you can find the COVID-19 vaccines you can find with the map and however this one is replaced by a new one developed by Audrey with the government engineers so in this case you can see the information from government and the market will be aggregated or sorted visualized and designed by the contributors in GOVZero then provided to the public and this is what I'm going to share today thank you thank you Isabel thank you very much I learn a lot from your introduction and from your presentation it's very informative it's wonderful and you have to stay with us while we move on to the QA period of this session since we already use more time than originally planned so I would like to make announcement about this session we all come to an end until 1220 because I already saw several questions on Slido and so without further ado I will ask the first question the first question is for Lulu Lulu are you there Lulu this question is for you how can the government sector first remodel its approach to achieve a more modernized and engaging consultative process with the CSOs I guess it's civil society organizations so Lulu do you get it yes yes yeah actually this remodel can be done by government only civil society and government have to learn each other and I saw another question is about government how to empower civil society and I think it is also similar that at least we come together talk and I think the most important is how to open a door like the first step is most important and many things we don't know how to do because we never have a chance to talk with the government employee that we may able to propose the idea on joint platform but we may not be able to directly talk with the government employee because after I talk to them I will think oh my idea is just too idealistic because within the government system there is a many limit I never know so what I propose may not fit government can do but what government propose may not fit what user need so I think how to remodel or how to empower both side is to find the door which can open for both side to talk but it's not that easy that if the people the civil society coming and if you just put the government people and civil society people sit together sometimes may disaster and nothing will accomplish so the door will be should be open first but the second is how to make conversation that need to be designed and less why the office the project the paydays is very important because paydays is very good to decide how to make conversation interact well like how to make sure government say something and civil society understand and civil society say something and the government understand because during the process I heard a lot of government employees say they try to do this kind of conversation they call people calm have a meeting but those people don't want to talk they want just yell on each other and blend on the government employees they just don't believe that works so I just introduce them say hey you can go ask paydays to help you to decide what is good conversation meeting so I would say first open the door but second you need to have a mythology to make both side conversation can go in well and I think this is also a very professional field led to dealing with this multi stakeholder opinion okay thank you Lulu I think both the government employee and also the civil society group both they have to do their homework first then they can be on the same page then they can have a very good dialogue and working together and to be fair to Lulu Chris and Isabel Chris are you there now I have a question for you yes please okay Chris how does the manufacturing industry adopt with the manpower and the cost increases as a result of the changes in customer orders from volume production to small volume large variety production thank you thank you for the question I think this is very practical questions because we see a lot of companies dealing with these kind of issues and as you can see that the type of the production move from the mass production to the small volume large variety type so I think small manufacturing is one of the answers and when the production move from the mass production to small volume large variety and I think efficiency and the flexibility of production line the production line are more important than before not only to make the machines to be automatic but also we have to make the machines more smart and to be smart and we can apply the artificial intelligence technologies and the internet of things and data technologies on the small manufacturing field and as you can see in the case of Dongyuan and it's a great example they use those kind of technologies to change their type of production and there is another typical example in Taiwan we all know that the major company TSMC they use a lot of the kind of technologies to deal with the new type of production so I hope the answer can fit in your questions thank you okay thank you Chris now we have a question for Isabel okay Can a 1922 tech tracing system be replicated in the Philippines how I use the system every time I enter in these shops or offices it's only five okay they have to say I don't understand what's the five set whole state five seconds? something like that because it takes five seconds to scan the QR code and got the link and sent out the message I'm not sure it can be deployed but in the Philippines because it needs collaborations from the telecom companies but the architectures I think you can try it but it's not open sourced because it's deployed by the government by the government so but at the beginning the engineers in their community they want to deploy the idea or the idea or architecture by themselves so I think it could be deployed by someone in the Philippines to do that I think the community in Taiwan will be very glad to help to find out if we can do anything to help thank you Isabel next question so do CSOs civil society organizations co-implement and monitor the implementation of OGP NAPs in Taiwan if yes how do CSOs monitor government with regard to NAP commitments you got it Lu? yes yes I got it but this is a really good question how do we accomplish the first step of OGP process that we have an actual plan which is discussed by civil society representative and government but the monitoring indeed is next very like a task it's very difficult task because everyone is asking that a civil society member to play is published government start to conduct it so how do we monitor it this is indeed a good question so during the discussion but I would say that OGP have their own functions such as they have independent review mechanism although Taiwan is not a member of OGP yet so we are not be able to directly apply that but the idea is that government and civil society may have to pay to give out half of a budget to form a special grant the special grant should hire a third party researcher to do the assessment about how this commitment doing so the monitoring which is very powerful is conducting the similar process of what OGP require that each country have to conduct independent review of mechanism so that is next step what monitoring can do but we don't want to see result after assessment we wanted to do able to have also suggestion during the process so when we see the problem if we can quickly feedback to the government they can fix the problem quicker rather than in the end they get better score I don't think that everyone wanted to see that but how to make that suggestion quickly enough in time that I would say is still under the discussion and we were also willing to hear experience from the Philippines partner because I think you already conduct the OGP process more than one time so maybe you also can provide us the tips how can we do the monitoring during the process during the process and we will wait until reviewed thank you Lulu Chris next question is for you what advice would you give to a country that wants to push for digital transformation but has a low rate of technological adoption I saw the question thank you and this is a very good question I think the key is on the user experience and when people get the benefit from those technologies they will be excited to use them as long as they can so I think the major point is not a supply push only and not the government's promotion only I think for the government what government should do is good infrastructure for those technologies to be applied and for the business sector for the companies frankly speaking they just want to they want to get a profit they want to get a business running so they just try to get a good business model from the application of those technologies for consumers what they want is to enjoy those technologies to enjoy those user experiences so I think we try to think of that kind of question is not only from the push or promotion from the industry side or just the government side but it's very important for the consumer to build up good user experience in that kind of applications so this is my answer thank you thank you very much Chris Isabel next question is for you who approves okay who approves or validates the data sets slash information that get uploaded in the GOV0 GOV0 platform thank you this is a really good question as I just mentioned in my sharing that there are many different platforms in GOV0 community which includes Slack, HackMD its collaboration tools and it includes Facebook fan pages and the tweeters and also includes website under the GOV0.tw domains so there are different governments of each of these platforms because we want to be as open as possible so in the Slack everyone can just share what he wants and he can share the link of his work and everyone can collaborate on HackMD so as you just the integration platform for COVID-19 information everyone can just put up his website link in the web pages so this is as open as possible but there are some which needs approval of the management team just like Facebook fan pages and also just like the tweeters and if you want to put your projects under the domain of GOV0.tw there will be you need to go through some processes and these processes determined by the small group of people who are in charge in these different platforms and the member of each government management team in each platform are different so we want to be as public-centric as possible yeah thank you very much Isabel last question anyone can answer this question either one of you Lulu, Chris and Isabel do you incentivize people who can provide solutions to a societal provided or who have contributed positively to the government do you get the question I'll repeat it do you incentivize people who can provide solutions to a societal provided or who have contributed positively to the government who would be the volunteer to answer this question yeah maybe I can share my experiences in GOV0 community I'm not sure I just did I mention there are 99.9% of GOV0 contributors are volunteers actually we have only two full-time staff in the whole community but so we do not provide monetary incentive to the contributors however we provide spaces for them to collaborate with other contributors and we provide we organize the events like Hexons easy to participant and as much fun as possible and we want to make we try our best to make our contributors to feel meaningful when they contribute so I think these are incentives for the contributors to stay in the community it's not monetary rewards but you can have fun you can feel meaningful and you can find someone to collaborate together and actually among our surveys many of the contributors in the community they find their partners for lifetime in the community because they just think it's great to have partners to change the society together thank you very much I don't know whether Lulu or Chris would like to make additional comments it's up to you Lulu? because I think the people in civil society generally have the basic incentive is that we want the society better and we want the better life but the OCF as a foundation acting as a little bit different as our organization is that our main job actually is supporting communities such as Gulf Zero so for us we will see if anyone want to contribute to the world any stakeholder if their ideas open open source or willing to open data our job is just supporting them to do their job good so for in my perspective as a foundation I will not be able to solve all the problems but if anyone even from the government side even from the private company side they want to solve the problem we are the ones willing to support them fully hard why discuss with them what can do best and such as some tech forces in Gulf Zero or project in Gulf Zero we provide administration support because they may not have enough people to do that so I think each group each person have different role they may not directly contribute to the issue but everyone can do what they can do such as maybe we will not solve the issue directly but we can support them so I think in the end everyone have a better life okay this is mine what I can eat okay Chris any more comments or no no I don't have any further comment for this question thank you okay before we adjourn this online conference I know Undersecretary Ablam you are still there are you there Chris okay maybe Undersecretary Ablam is already left but anyway would you like to say something before we adjourn this online conference please I am internally grateful to Teco and to you Ambassador Shu for helping us organize this I learned a lot since 9 o'clock from my discussion with Minister Tang all the way up to the discussions of our CSO friends there in Taiwan Lulu thank you Isabel thank you Mr. Chen thank you so much for sharing your learnings I'm pretty sure my colleagues from OGP here also learned because of the questions there are just so many questions thank you for answering them thank you very much Undersecretary Ablam and I also would like to thank Minister Audrey Tang and also Undersecretary Ablam and also all the speakers including the speakers from our National Development Council and also Lulu Chris and Isabel I think today's meeting is only like a matchmaker I hope that through this online meeting if in the future our Filipino friends would like to work together with the Civil Society organization in Taiwan and I think you can go through Secretary Ablam's office and also my office we would be happy to matchmaker the Civil Society's organization both in Taiwan and in the Philippines since we are very close neighbors and I do hope that this is just the beginning I think Open Society is very important I believe Open Society has no enemy but this culture takes time to cultivate so even I'm a layman of Open Government but I know it's very important so I would like to say again I'm very grateful to all the participants, to all the speakers and to the Minister, to the Undersecretary and I hope to see you in the future again either online or in new physically. Thank you very much. Now I announce the adjournment of today's online conference. Thank you everyone. Take care. Thank you. Thank you. Bye-bye. Bye-bye. Thank you. Thank you. Thank you, Ambassador. One second. A group photo. One second. Don't go. Photo. Okay. Okay. Thank you again. Okay. Bye-bye. Bye-bye. Bye-bye. Bye-bye. Thank you, Chris. Thank you, Mr. Ambassador. Thank you so much. You speak Chinese very well. That's great. Thank you, Ambassador. Take care of yourself. Thank you. Bye-bye.