Loading...

How to Be a Good Listener

24,608 views

Loading...

Loading...

Transcript

The interactive transcript could not be loaded.

Loading...

Loading...

Rating is available when the video has been rented.
This feature is not available right now. Please try again later.
Published on Nov 24, 2009

Watch more How to Improve Your Communication Skills videos: http://www.howcast.com/videos/218107-...



Step 1: Ask and then listen
Ask a question and then quietly and patiently listen to the entire response. Don’t give your opinion unless asked. Stay focused and avoid rehearsing a response in your head – people can sense that.

Step 2: Maintain eye contact
Maintain eye contact while the person is speaking.

Tip
Don’t stare, which might make someone uncomfortable, but do look interested.

Step 3: Pay attention to body language
Don’t cross your arms – make sure your body language is open and welcoming. Likewise, observing their body language can give you clues to what they actually mean.

Step 4: Summarize
Summarize what they’ve been saying after a natural break in the conversation. This will let them know you heard them and give them a chance to correct any misunderstandings.

Tip
If you really don’t understand what they’re saying, tell them. Faking it won’t do anyone any good.

Step 5: Focus
Focus on the other person and what they’re saying. Try to refrain from telling stories of your own. If you do, be brief and bring the attention back to them.

Step 6: Empathize
Empathize with them and try to see things from their point of view. If that is difficult, at least show respect and don’t be judgmental. Arguing may leave them feeling misunderstood and frustrated.

Tip
Ask pertinent questions if you sense they want feedback or are having difficulty articulating their thoughts.

Step 7: Be grateful
Let them know you are grateful they came to you and opened up about their issue. Saying something as simple as 'thank you' can make someone’s day.

Did You Know?
Study shows that doodling while learning helps you listen better than those who didn't doodle.

Loading...

Advertisement
When autoplay is enabled, a suggested video will automatically play next.

Up next


to add this to Watch Later

Add to

Loading playlists...