 Hi, my name is Carl Griffiths and I'm an Account Manager in the UK Super Office team. I am here today to talk about one of my favourite features within the Super Office CRM solution. The feature I'm going to be referring to in today's video is Versions in Quote. Quote is included with all complete and cell user plans of Super Office and there's a great resource if you're wanting to use your CRM to directly create product price lists and then be able to create customised quotes for your customers. Today I wanted to show you a particular feature within our quote module which allows you to view previous versions of your customers quote. To begin with you'll need to be in the cell module as we are here and also within the quote tab. If I were to now open this quote it's now going to show me the most updated or recent quote we have sent to the customer. As you can see this particular quote as in products has product A, B, C and consultancy. However if I did want to see or view previous versions I can very easily click the drop down here and I can see with the date of an audible trail what previous quotes have been sent. So if I go back to version 4 as an example you'll notice product B and C is no longer in that quotation. Same if I was to go further down you'll notice it changed until we get right to the original version which is just product A. There's a few things I can do at this point. If I was on for example let's go to version 2 it might be that the customers changed their mind again and this could be for many reasons it could be that the customer wanted to add an additional product or remove or even want to negotiate a price it will create a new version. But let's say they want to only have product A and B so we can now make this version 2 active again and it will now create another version. This ensures you've got an audible trail and you can see when it was updated and how many quotes you have sent to the customer. Let's say as well that you want to add a bit of discount onto this customer. It might be that you agree that on product B you wanted to offer them an additional 5% discount so I can also add that onto the sale. At this point you can if you want to resend that customer for them to approve for you to then place the order but for now if I was just to leave that an update it will also update the price within the quote back to that original amount meaning your pipeline is always up to date and accurate. I hope you've enjoyed this short video on the quote and being able to change the version you are on this can help save time and ensure you have a robust and accurate process and you will never lose any versions of your quote even once you make amendments. Thank you for watching my favorite feature Super Office. Have a great day.