iPhone 5S Camera Freeze Issue

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Published on Jun 16, 2014

Apple is refusing to accept that there is something wrong with my brand new iPhone 5S. I spoke to someone at the AppleCare Support Center and he asked me to create this video to prove to him that there is a problem with my device.

This is a brand new iPhone 5S with the latest iOS 7.1.1. There are no third party applications installed on it. I'm convinced that this is a hardware issue, but for some reason Apple isn't. They basically returned me back my iPhone refusing to acknowledge the problem and replace or repair it.

I've been using iPhones for many years now. This is my third one and I'm disappointed with the quality of this particular device. What angers me more is the way Apple is handling this situation.

This is not the Apple user experience I'm used to.

UPDATE: An hour after posting this video I got a call from the Apple reseller letting me know that they would be sending someone over to collect my iPhone and would give me a new one soon. The power of social media. :-)

Category
- Science & Technology
License
- Standard YouTube License

Comments • 412

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1 year agoHIGHLIGHTED COMMENT

HEY, So... I just recently tried this. There's a whole thread on apple forums about this problem. I had this problem after updating to the new ios7 so annoying. anyways the trick I did for now my back side camera is working because all I did was PUSH DOWN REALLY HARD on the top right corner of the phone where the camera is. I was pushing with my thumbs and fingers on the backside camera and then I restarted it with the home and lock button and when it turned on it works.... I don't know how long it'll last but try it out.

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+Radko Vattai Pressing didn't work for me, so I opened the phone up to discover that the camera had become disconnected. I connected it back and that solved the problem. I see how pressing really hard can have the same effect with some luck, but I would rather do this more elegantly and not risk cracking the screen.

+Mohammed Hamadan معي نفس المشكلة ممكن تساعدني اخوي؟

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hey i m facing exactly same problem with my camera, how you fixed it ?

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What did i do if i've iPod 6G ? And have the problem ?

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Fuck you apple this happened to me a long time agoe when I bought an iphone 4s and its 2016 and even in their new devices still happening... I'm gonna switch to android

this video is from 2014 .

This isn't a new device the iPhone 6 6plus 6s plus se came out

2 years ago (edited)

Unbelievable! Nice work Apple! You should blog about it Deelip, then forward a link to Apple. It was the only way I got some resolution with an issue on my HP ZBook 15. In the end, they acknowledged a fault with all the ZBooks worldwide, one which hadn't come up until I had got them to recognize it. But it took a long time of playing their game and repeating myself. They were actually pretty good on the whole though.

I'm giving the Apple reseller a last chance to salvage this.

I have the same problem!!! HELP PLEASE!!!!!😪😪😪

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+Bobbi Coleman basically you put your thumb over the side with the screen and your pointer finger over the camera and gently press... It worked for me and if the camera freezes just repeat the process and the camera should work again

+Yumi Tittiger what do you mean push both sides plz

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the problem of the phone not coming on right away could be a connection issue between the screen cables and the motherboard. so whoever put that together before packaging didn't do a great job with it. secondly, the camera itself inside the phone could be faulty. they have camera replacements at Amazon for like $5 and it's an easy fix as well. or it could be the whole motherboard itself could be faulty.

hey you gonna just enter low power power mode turn it off and on many time them press home buttom and power bottom at the same time to restart your iphone for me it work if it doesn't work for you keep turn on and off the low power mode then camera will open

Nothing !! DISSLIKE !!!

What's the point in making a video like this and you don't even tell us how to fix it to be honest I don't give a shit if this happened

Go to general go to reset and reset all settings

i did it but it's not working