 On behalf of the RTA, I'd like to welcome today's guest speaker, Chris Irons, the Commissioner from the Body, Corporate and Community Management for Queensland. Welcome today, Chris. Thanks for having me, Lynn. So, Chris, tell me about your office. So, my office provides information and dispute resolution services for Queensland's community title sector. We have about 45,000 community title schemes in Queensland. That's about 430,000 individual lots, proposing apartments, fillers, service departments, holiday leading and commercial lots. As I say, we provide information and dispute resolution services. Our information service is provided largely by our call back service over the phone, and we also provide information in writing. We also provide a number of online products, and we maintain a website which we are constantly updating for everyone's use. One of our new developments is an online inquiry form. So, rather than you having to email us with a lot of information and you not being sure about what the information is, our new online inquiry form will actually prompt you to fill in bits of information so that we can give you a better answer. Our website is www.qld.gov.au forward slash body corporate. Chris, tell me about your agitation and your conciliation process at your office. Well, I guess it's fair to say that when people live in the community title scheme, they're living close to each other, but it's also they're living in their home. So inevitably, when things go awry, a dispute may arise. So our office exists to try and resolve their disputes, and we try and focus on resolving them as early as possible and with as little interference and as little involvement as we can. So that's why there's an obligation on people to try and resolve things themselves in the first instance. When that doesn't happen and they come to our office, we provide conciliation and adjudication. Conciliation is going to be the first step in pretty much most of our disputes, and it's a particularly good way of resolving some common disputes around what we would call bylaw matters such as issues about pets, noise, parking, also maintenance issues. As I say, it will be more or less a mandatory first step in the vast majority of situations. Adjudication, as the name suggests, is a bit more of a formal step. It's done on written submissions and it results in a legally binding order which can then be enforced and appealed through the courts and tribunals processes. There are brief forms and fees for both of those, and our website has a lot of information, not just the application itself or the fees, but information about how to complete the application, what sort of documents you need to provide, and how the process will work. We're here to help, so we would always recommend that if there is a dispute, contact our information service, that's what it's there for, to try and assist and indeed mitigate against those disputes on 1800 060 119 or to the website www.qld.gov.au forward slash body corporate.