 In this video, we will show you how to register contacts in Superoffice Service. Once a contact is registered, all requests for this person can be tracked and seen in a list. The overview of previous and open requests will help you provide better customer service. Let us show you how to do it. Before creating a new contact, look up the person to make sure that he or she is not already registered. Do this by selecting customers in the navigator menu on the left, then type in the name of the person in the search field that appears. If nothing comes up in the drop-down menu, choose new contact. This will take you to the contacts property screen. Start with entering the contacts first name and last name. In the new email address field, enter the email address in the first field. In the field next to it, you can enter a label for the email address if needed. For instance, work. Click the plus button to add the email address. Of course, you can add multiple email addresses. Enter additional information in the fields for phone, country and notes. The fields username and password are used to log into the customer center. You can leave these fields empty. The system will automatically generate a username and a password if the contact sends you a request by email. But if needed, you can provide the username and the password manually. The username is normally the contacts email address. If inquiries for this contact need to be prioritized, you can set the priority field to high. In the company field, you can specify which company the contact is linked to. To search for the relevant company, enter the name and click the magnifying glass button. If the company is already registered with a domain, you can save time by just clicking the automatic button. Check company access if the contact is to have access to all requests registered for all contacts of the company in question. Should you want to dedicate a specific service agent to handle all requests for this contact, you can choose the agent in the our contact field. Just remember that this can prolong resolution times if the agent is busy or absent. Now you can click OK and the contact is saved. We have now shown you how to register contacts in Super Office Service. For more help, please go to our community site or to the help menu in Super Office.