 can see and hear me fine. We'll just start it, but not bad. Okay, not bad. Let me fix the microphone a little bit. How about this? Is this better? That's better. Yeah, you have better. You have some static. There's some static. Let's see if I can fix this. All right, switching to a different microphone. Is this better? That's better. Yes. This is better. Okay, so I'll use this microphone. I have like four microphones. So it's good then. Yeah, really happy to be here. And I guess I'll just begin with a maybe very short 10 minutes introduction of the current work that we're focusing on. And then we just launch into a free discussion. Is that the idea? Yeah, you can go 15 if you want. Don't worry about it. I can go 15 if I want. Okay, that's excellent. If I want to share a screen, is that okay with you? Yeah, the boss is cherry, so shoot. Anything you want. Right, if you can, like if the screen sharing is activated. So let me try sharing my screen just a second. Because I have some cute dog pictures I would like to show you. And if it doesn't work through a screen share, then I just physically hold the iPad. That's my plan B. And let's see if we can get it to work. So sharing screen, sharing a application, sharing the air server application with any luck. Okay, maybe two cute dogs. Okay, it's good. Yeah, okay, excellent. All right, so let's get started. So hello, I'm Audrey Tom, time station minister in charge of social innovation and of a government also use engagement. My current work is to bring, I guess, the demos over demics, that is to say to strengthen democracy during the pandemic and also the infodemic. And our main idea is called humor over rumor, which solves both the pandemic and the infodemic with the power of fun. And what you're looking at is the spoke stock literally a Shiba Inu of the Taiwan CEC Central Epidemic Command Center. And this dog is telling you in not uncertain terms that please wear a mask to protect yourself from your own unwashed hand. And this is a beautifully crafted message, because not only did it appeal entirely to rational self interest, but also makes masks, a really kind of personal statement that you would like to wear even if there's nobody nearby. Other messages such as where must to protect the elderly, where must to respect others and so on, doesn't have the same basic transmission rate as this simple message. And our idea is very simple. For all the conspiracy theories, we counter them within a couple of hours with this very fun picture. This one talks about physical distancing, which you probably already figured out in terms of Shiba Inu. This one remembers to cover your mouth and nose when sneezing. And when we're dealing with a conspiracy theory, this is tissue papers are running out. We even have the head of our cabinet, Su Zhenchang, as you can see here, that's his front side, showing his back side and wiggling it a little bit. And this is a workplace that says each of us only have one pair of bottoms, because you see in Mandarin, it's a homonym to stockpile toilet, sounds the same as autumn's toilet. So this is basically saying you can't use that much anyway. And with a very factual table that says tissue papers are from South American materials, while medical masks are from domestic materials. And so people who laugh about it is literally immune, like vaccine of the mind from conspiracy theory involving tissue papers, because everyone will understand, while we are ramping up the production of masks from two million a day to 20 million a day, there is pretty much no way that tissue paper production would be hampered because of it. And because of that, we think just a couple of days, the panic buying just died down. So this is, of course, obviously, tackling both pandemic, but with no lockdown, and tackling the infodemic, and with no takedown, with no takedown by the administration. And so another thing I would like to highlight of this social innovation, which actually has three pillars, fast, fair and fun. And I spent, I guess, way too much time to talk about fun, because I like to talk about the part. But there's also the fast part, and also the fair part. The fast part pertains to the collective intelligence system, because in Taiwan, we have this social sector data collisions. That is to say, when people want to figure out what actually happens in Wuhan, and that's last December, people just upvoted on the PTT, which is the Taiwanese equivalent of Reddit, except, of course, it's not owned by a business sector. It's not by the public sector either. It's literally pet project, side project of National Tamil University students. And so it has been around for more than 20 years. And so it's the go-to place for this young doctor with the name No More Pipe, that reposted Dr. Lee, one else, with a blowing, and get a professional essentially triaging what's actually going on in Wuhan. And before long, actually within 24 hours, they get into this rough consensus that this looks really legit. And so the next thing we know, not only do we send an email to WHO, but we started health inspections for offline passengers coming in from Wuhan, thanks to this collective intelligence serving as essentially a early warning system. So the Malang literally saved Taiwanese people. Of course, you didn't get to save the Wuhan people, but anyway, that is because, of course, the difference in the civil liberties, in the freedom of speech, of assembly, of the press, and so on. According to the Civicus Monitor, Taiwan is the only jurisdiction in the whole of Asia where a minister's word holds the same power as a journalist's word, or for that measure, a random pseudonymus young doctor's word on the PTT. And so this enables us to build a very fast response that basically says anyone who watched the daily 2pm livestream can call this toll-free number 1922. Of course, there are high-tech ways like chatbots and so on. But for anyone, they just call 1922. And they can say, we didn't quite get what the minister was saying, Chen Zhizong was saying. And so please repeat that to me slowly again, explain like M5. Perhaps the caller is 5. And so the call center people will always explain no uncertain sense. But sometimes it's also a feedback look like a social innovation look. For example, there was a young boy, like really young, who called I think 12th of April saying, you're rationing out masks. And all I get is a young boy are those pink medical masks. And I don't want to wear pink to school. My customers will laugh at me, do something about it. So the call center people doesn't know how to handle this call. And so it got escalated all the way to the CECC because I was there when it was escalated to the CECC. And then very next day, all the medical officers regardless of gender in the daily livestream press conference were pink. And minister Chen Zhizong even said that his childhood hero was the pink panther. And so the young boy become the most hip boy in the class where only he has the color that the heroes wear. And I guess also heroes wear for some value of wear. And so all the trending brands actually changed their avatars on social media pink. So for a while pink became the most hip color. And then of course, a lot more people is willing to wear masks and wash their hands because of that. And so the solution is not only gender mainstreaming also promotes social innovation because now people know if you call one or two to do with a random idea, chances are that ministers will actually amplify your idea to the country. And so later on, there's a professor lecture that's actually got experiments going with the traditional rice cookers and says, if you don't add water to the traditional rice cooker, you will very quickly heat up and kill the virus but doesn't kill the mask. And so you can end up using the mask quite a few times using the dry cooking, dry steaming method. And so of course it looks ridiculous. It sounds ridiculous, but it's scientifically true. And once the TFDA are put in your administration, repeated the experiment, you see minister chancellor actually cooking a mask on the 2 p.m. live press conference. While professor Legend explained the theory on the press conference, so that's very quick and also collective intelligence is not a top down thing. And finally, I want to talk about fairness. In Taiwan, there's this movement called G0V or GOV0. We look, we, because I wear two hats, we look at all the government digital services, which is always something that GOV.tw and fork taking it to a different direction, then build alternative websites, something that G0V.tw. So just by changing O to a 0 on your browser bar, you get into the shadow government, which is always more fun. And it's based on the same public data, but it's also offered in a free of, like free as in freedom way to allow more forks in the civil society. So case in point, there was a young civic technologist in Tainan city named Howard Wu. What we have seen is his work, making sure that the people who can look at a map on their phone, they can find the nearby place that has the most mask in stock. And this was in like very early February. And so once we discover that his idea went viral, then we decide to trust him with the open data in real time. When open data becomes real time, it's called open API. So we ask all the pharmacists to publish their mask availability every 30 seconds. So it became like a distributed ledger where more than 100 different tools, including chatbots and so on, all can visualize as you queue in line. You can see the person queuing before you take their national health card, which covers 99.99% of people, and look in real time that this become 186, meaning that they use a child's IC card and purchase 10 medical masks per day, two weeks, that's our rationing. And so because of that, if you see rather the number increase rather than decrease, when the person before you queuing in line, purchase something, you would call 1922 right there. So this is participatory accountability, just like distributed ledger where everybody gets to audit the system. And this increases the trust throughout the country and also makes sure that people who look at the distribution can actually analyze the trend, just like a real exchange. And then there was a MP, a member of parliament that said to minister of transition, join an interpolation, it looks fair on the map, but if you zoom it out using open street map, you can see it's actually unfair because for people in the more rural places, the distance may look the same on air, but actually using public transportation, they will have to spend hours to get to the pharmacy. Maybe the pharmacy is already closed by then. So it's actually silently unfair. And minister instead of defending, simply said, a legislator teaches because we have the same evidence. So we started co-creating with the community and the very next day, we wrote out this 24 hour pre-ordering mask and you can pick it up in nearby convenience stores. And so not limited by the opening hours of the pharmacies anymore. So go home and member of the parliament who was VP of data analytics at Foxconn Group said yesterday's interpolation become tomorrow's improvement. And so that is actually evidence-based co-creation. And in the time of the pandemic, this is what makes everyone in Taiwan feel that we can actually be part of this collective intelligence and join, of course, also on helping the world. And a lot of this playbook you can find in Taiwan can help that us. And so I don't think this is 15 minutes, but I would just stop here.