 Welcome on behalf of the iSchool Student Services team. I'm Sheila Gurtu, iSchool's student outreach specialist, and I support the iSchool Associate Director who coordinates graduate advising, and I help develop and offer student success resources for the San Jose State University School of Information. I also coordinate our certificate programs and the iSchool open classes program. A big part of my day involves answering questions from both prospective students and current students. Students and prospective students can reach out to our student services team through a variety of service points such as our daily live chat service on our website, via our help desk online, through email or via our help forum on the iSchool advising and administration portal in canvas. Our student services team takes care of all student records, inquiries, communications, and reminders throughout the student services life cycle from admission through graduation. Our mission is to provide both electronic and personalized support through custom curated e-advising tools, referrals to faculty experts, and guidance on a range of issues from procedural to course planning. We're here to facilitate and support student growth as students meet these milestones toward their career goals. Our services foster belonging and engagement such as our new student checklist and graduation planning checklist, new student registration tips webinar, lunch and learn, MLIS pathway workshops with faculty advisors, our YouTube recordings, online tutorials, and our e-advising toolkit which feature helpful tools such as course rotations, a unit planning tool, a downloadable MLIS planning workbook, and searchable FAQs, among others. Students can sign up for individual personalized advising sessions offered over zoom on administrative topics such as understanding SJSU policies, academic standing, coaching on how to use the e-advising tools to choose their electives, planning steps for an internship, referral to campus wellness and accessibility resources, and receiving a grad check prior to submitting their degree candidacy plan. One of my favorite outreach events is our alumni and student community impact poster sessions which we have held in conjunction with our iSchool networking receptions at professional conferences. It's been fantastic to observe our students and alumni sharing the spotlight at these events and some have written to me later to let me know how this opportunity has helped them to network and present for the first time at a conference. It's really helped build their confidence in the profession and in some cases led to some exciting professional opportunities. To be successful in the program we always recommend students stay open and reach out and stay connected with their instructors and support providers if ever they are experiencing an unexpected bump in the road. Take early advantage of all the resources we have to offer from our career development consultant to online tutoring to scholarships, assistantships, and student group leadership opportunities. Stay open to exploring classes, technologies, and topics that stretch you toward new possibilities.