 Hello, hello everybody Nothing happened You were waiting for something to jump out absolutely a ghost to come by I thought I was watching Netflix Like you remember when Netflix had that thing where they just put chicken on a rotisserie and let it go Or they just had the thing and they would like trolling their watchers. Anyone ever watch that? No fire for three hours Well original video. Well, first of all something did pop out us which is terrifying And also I will say that when I found that that fire it's 11 hours long so Streamy I didn't like it being 11 hours long, so we had to cut it down to a minute So you made me wait 11 hours to start the stream. I would have left No, you wouldn't have no, I wouldn't have I'm Has anyone ever seen the the there's like a four-hour Video of what's his name from Parks and Rec the guy who plays Nick Offerman? Just sipping whiskey for four hours, and then like at one point he puts a log on the fire and that's all that happens It's good Well, hello everyone and welcome to our spooky October Friday the 13th October Spooky special, I don't know. I always mix up how I wanted to say that but essentially This stream idea came about a couple weeks ago when somebody in a meeting at reclaim was like hey guys Did you realize did you know that it's Friday the 13th this month and it's October and we were like well That's so cool, and then we had the idea of you know Friday is a day that we try to stream here at reclaim Why don't we do a special stream where we talk about something kind of on theme and Had the idea of maybe swapping some scary tech stories that we have And I think that everyone has these where we all get a little bit Spooked creeped out by something that happens Actually typically it's You know you just get scared that you mess something up And I have heard some stories of people finding ghosts in the machine. I don't have anything like that today, but You know there's all sorts of different ways you can be scared by technology And I think that lots of folks can relate to that so That's what we're gonna do today. We're gonna keep it super casual and Super spooky so Does anybody want to go first or I know that Jim is kind of on the move. So maybe yeah, he is Jim That would be good. I am on the move a little bit But I didn't want to miss this because I do want to tell a story a scary story. Can you all hear me? Well? Yeah, I'm clear So it's a scary story that links and I probably told some of you just it's kind of like reclaim lore at this point So this is back in 2014 Tim had been Figuring out and integrating all of our Dominated ones own servers and I was on kind of the front end support slash getting people interested and doing a lot of that So I didn't really and that might be reflected in this morning I didn't really know as much as I might have about the back end and then Tim's finally like You know, he's been working his ass off for like two years and he's like I'm going on vacation Right. I'm going to Disneyland You know, don't we only had a couple of like maybe, Oklahoma, Emerson not Emerson, Emery and Channel Islands and there might have been one more and He's like, I'm gonna go away. I'm I kind of really want to back off So you just watch these servers nothing should be happened But if anything happens, just restart the server. I knew how to do that. So I said no problem Tim Go have a great vacation. I'll see you in a week Six hours later I'm in my dining my den in Fredericksburg and I'm checking out things and then I get any a ticket in and it's like Emery's like our servers down. Oh my god. Shit. Okay. I'll just reset the server. I reset the server I restart the server and He had the the home File where all the CPanel servers were sim linked into The main directory on the server. So it was a kind of a different setup. I didn't realize there was a sim link So when I reset it everything was gone and the admin He'd come me back five minutes late. It's like there's nothing there I'm like what it's online. Look, I checked everything. No, all of our files are gone like gone. I Was like What is my first real sys admin moment? And so As much as I didn't want to I had Tim pulled over right near south of the border on the I-95 heading down and Troubled shooting my problem. He couldn't figure it out because he was on his phone So I had to call someone else a friend Joe McMahon to be like dude You have to he's like dude. It's just a sim link fixed everything back to normal But that was probably at the moment where I was like after that like why am I doing this again? Like what business do I have to run a hosting company? Wow, that is terrifying how many times did you wake up in a cold sweat after that? I Didn't reset a server for a year Wow, you can't make me That's that's some way to start this off. That's pretty terrifying. Thank you, Jim We really appreciate you taking the time out of your travels to scare the pants off us with that with that opening story When you reset a server today, remember me We will ripy Bye Jim the way to kick things off Everybody okay, no Speaking of cold sweats this happened to me this week I realized I didn't email someone back and I'm dead asleep and Joel to the lake and was like I didn't ever send that email. So I like quickly ran over to send it out for server maintenance and everything and It's not a fun fun feeling. It's get it's super scary Scary to send an email and receive an email in the middle of the night to dead of night. Yeah We I just realized this is Jason's first stream. We really should actually introduce Jason Yeah, the scariest thing is we didn't introduce him so Jason's the newest member of the reclaim team. You've been this is second week. Is that right? Yeah, so Jason, I don't know if you want to introduce yourself quick, but yeah, we're happy to have you here. Oh Oh Audio is not working. I suppose he this is this is first of all Peeling the curtain back Jason. These are never super polished. So it's okay But we may have to have you check audio settings and introduce yourself a little bit. How about you? Oh, perfect There you go. Yeah. All right. So is new program. It goes to the default settings and doesn't use my mic So, well, thank you all for having me here. I'm excited to be here my very first stream Yeah, all of you out there in streaming world. My name is Jason and I'm new to the team of one of the news support specialists and I've been working with support and wordpress and Posting for a long time. So I'm happy to be part of the reclaim team and bring all that experience and Fun stuff here Cool, cool Yeah, so I mean I've got a couple but I One of them is a good one and the other ones are not so good. I'll just say so but yeah, who wants to who wants to go next? Who's who else is gonna spooky? How about I I'll go next because mine's not very long and it's not very you know, I mean I'm down playing it. I'm gonna say a lot of people probably aren't gonna think this is as scary as it was But to me it was absolutely terrifying So I for those of you who don't know Returned recently from maternity leave. I gave birth to my son back in June and Was able to take a nice long break with him and I really leaned into that maternity leave I didn't crack my work computer one time I was just in baby land for better for worse and then I'm approaching the end of my maternity leave. I was gonna be I was like feeling prepared and feeling good I had a plan to come back kind of part-time for a week or two just kind of dip my toes back in and I get in I get a couple Text messages from Lauren saying oh, you know, if you could just check in on this or that before you come in It'll help things. I think okay How about while the baby is sleeping this morning? I'm gonna grab my laptop and just do a quick, you know, look around And so I open my laptop and I poise my fingers over the keyboard ready for that muscle memory to kick in of My password to get into my work computer and it had been almost three months since I had done this and all of a sudden my fingers didn't move and I Just stared at the keyboard and I thought oh my god. I forgotten my password The most important password probably that I have one of the most top five and I didn't have it saved anywhere because it was something that I had so I would I would type that password in every day I because I shut down my computer every day. So I open it up and I have to type in my password I would type it in when it would go to sleep. I had this password in my soul and it was gone From my brain and I kept trying I tried. Oh my god probably like 20 times like come on muscle memory come on you can do it and It just wouldn't work and so I closed the laptop and I let that sit for a couple days Because I was so freaked out again I it wasn't totally I wasn't back yet, but I was I was leading up to it And so I long long story short of all this time and that I just was like nope. I'm not addressing that I finally broke and I reached out to Apple support and I thought there's no way they're gonna be able to help me I've I've royally messed this up. I'm gonna lose everything on my computer This is not a great way to come back after mature and you leave and then they Were great and taught me how to reset my password from the terminal and I was back in and The wave of relief was unlike any other and so luckily this has a happy ending And I was able to get into my computer But it was absolutely terrifying in the moment. Thank you. Yeah, I bet and especially I guess for perspective for anyone Watching like we don't we don't like we're a completely remote company. We do not like call each other Like I mean that some like there are we have like company has phone numbers in case of like emergencies, I guess, but like We have each other's phone numbers for like if we go on a company trip or something Yeah, we need to be like, okay in a pinch Can I text Meredith and be like hey, I'm completely lost but all of our interaction is in slack and so like If you don't have access to your work computer and I don't know I don't know if you have slack on your phone some some of us do some of us don't But yeah, it's you just be like, I don't know how to even tell them. I'm having a problem. Oh Yeah, yeah, I mean luckily I did have communication with folks because I had Things installed in other places, but and I didn't even really have anything. I mean most of what our work Involves is on the web. So it wasn't the end of the world if I had to wipe my computer But I didn't want to Yeah, yeah, not a fun way to come back But it all worked out That is pretty spooky Your story reminds me of a recurring dream I haven't had in a long time but I used to have a recurring dream where I'd be in high school and I'd go to my locker and I'll just stand there and I couldn't Remember the combination to my locker and I'll have that dream It was just like this on repeat thing was that that and then another dream where I never graduated college Like I thought I graduated and I hadn't so then like I've you know I couldn't have a job and I couldn't proceed with my life as planned because I hadn't actually Graduated but yeah, that's just that job my memory for that dream. I used to have that dream all the time I'd just be standing there and no way to get in I knew a way to get any of my stuff And I'll just be standing there knowing that I should know it and not being able to get into my locker So yeah, I forgot about that until this very moment Those are the worst. Yeah, if you need any tools to deal with the locker thing You could imagine that your lockers are like the lockers at my high school In which you don't need to know the combination if you just kind of shake the handle a little bit It'll just come open so better I Didn't have a ton of scary stories in mind because I forget all my my mistakes what few that I make Except that this morning Amanda think Amanda briefly described what she was gonna tell us like not what the ending was or anything like that but earlier when she was pitching the stream and I'm really glad that she did because this morning I rocked up to my computer started booting it up and went oh man I get to hear the end of Amanda's story about how she got locked out of her computer Put in my password and it didn't work tried it nine more times and it didn't work Started rebooting my computer over and over didn't work. I do have slack installed them on my phone So it's just like hey Amanda so How did you fix this And Amanda was very kind and sent me a walk-through and My computer was still not behaving and it took me like I Got started 45 minutes late because of how long it took To get my computer to admit that I needed to reset my password I think Amanda's story is kind of like the ring where it's like once you hear it or see it like it Infects you because I have the same thing she told like you know the brief overview of her story the other day And then I've been using you know my old desktop set up and I went to log into the laptop You all very nicely sent me and I was like oh my god I don't know the password like I just set one like when I was setting up the computer And for some reason I used one that's different from every other password I used to access every other computer I own and Promptly forgot it and was going through all the things and yeah Eventually I got to the point where I was about to reinstall all the software And then it showed me my password hint and luckily I made a good hint and was able to get in But yeah, it took me about half an hour of clicking around different Apple settings trying to find I was like man Amanda just like she got her story got me. Everyone's got password hiccups. Yeah It is it's contagious. Oh, sorry. Yeah, um, hopefully those of you out on the stream Do not have this Um So I have one that is Gonna shake some of our customers faith in in this in me working at a hosting company. So that's good. Oh, yeah so This is the first perspective. This is high school for me. This is like I believe it would have been like the end of my junior near the end of my junior year of high school and I have been I have been enjoyed tinkering and learning about computer stuff As long as I can remember pretty much In high school the computer that I used to like do homework and stuff anything I guess Was it like a family desktop because that's that's what you did at that time, but it was pretty old So it was very slow. I was constantly like trying to learn how I could make it not be so slow But I didn't really know what I was doing and My dad had a work For for his work. He had a work desktop, of course But he also had a laptop for for some background at this point. My dad was Police officer. He was captain of of the Brown County Jail So he was kind of in charge of the jail like you're pretty relatively high ranking. It was like him and then above him was the sheriff so but Anyway, so sometimes if there was something that was just not working on our old computer He would he would like log in to his work laptop and I could use that for you know an hour or whatever But he'd be like, yeah, you know Don't don't do your tailor stuff with this like don't change anything My work laptop and I'm like, yeah, I know, right? I'm not an idiot So anyway I'm using this this our family desktop I use it quite a bit But like I said, it's pretty slow and I'm always trying to figure out like how I can You know make it feel not so slow. It was a pretty old machine was the long and short of it But I've been talking to Someone at school a friend of mine who was like, well, you know my my older brother He's like a developer and he installs Linux on all of our old machines to Make it faster and I'm like, oh cool. Maybe I'll do that on this desktop not not my dad's work laptop this desktop because You know that might be a good solution here and I at this point have no experience with Linux Now I use it literally every day right for for for the reclaim stuff all the servers and everything But and I was smart enough to know like, okay, I can't just install it like That would wipe what's on the computer So what I want to do is I want to boot it up and try it and then install it You know a dual boot or something like that and I'm doing all this research, right? You're you're you're a high schooler So you kind of have like all the time and like this didn't happen in one day It was happened over weeks and I'm trying to figure out like what paths I should go here and what I can do and I found like okay well I need to like make a thing that I can boot off of and at that time you'd either like write a CD or a DVD or Burn or put it on a USB flash drive This computer was too old to boot up from a USB flash drive properly And I did not have any CDs and DVDs and I did not want to ask to buy any CDs and DVDs Because I did not want to tell my parents what I was doing because I knew they'd be like why You're gonna mess something up. They might have been right and So my solution was well my dad has this work laptop That is new that I could use To boot off of a USB this old desktop that we own does not have that capability It's too old to do that. So my thought was what I can do is use this special Linux distribution I read about called Puppy Linux where you actually make a bootable flash drive that has all your files and stuff on it basically and Then you can plug it into any computer and if you have a computer that doesn't have the capability boot off of that You can actually make a floppy disk to boot up from it And this computer is old enough to still have a floppy drive And we had floppies in the house because like, you know in the basement and was like I can use one of those So my plan was make the bootable floppy thing set up Puppy Linux using my dad's work laptop But good news. I'm I'm I'm smart I'm not going to touch the work laptop itself any of the files on it because this is all happening on a USB drive, right? So I proceed with the plan I'm doing this. I'm doing this my parents aren't home at this time very crucially and Because I you know, I know what I'm doing. I'm not gonna mess anything up, right? So none of this is even touching my dad's actual software on his computer, right? So I booted up from this. I look looking back I'm kind of amazed that I could boot it from another thing like that that the computer wasn't locked down to that extent, but this was 2009 So maybe they just didn't do that But anyway, I did and I'm preparing this flash drive and installing the thing on it And one of the things you have to do is you have to erase the flash drive, right? Because you're gonna install Linux onto it. So I'm doing that. I mean, I'm erasing the flash drive From a Linux environment. So I kind of don't fully know what I'm doing, but it seems pretty easy. There's like a GUI I'm not having to use a terminal for this and I hit erase and I'm like setting up puppy Linux on it and things are going well and then I'm like cool. Okay, so I'm gonna try this out now so I shut the laptop down pull the USB drive out and I Sorry, I don't shut the laptop down I pull the USB drive out and I don't shut the laptop down and I noticed I go Oh, I probably should have shut it down before pulling the drive out and I go Why is it still working that it should be booted off of this drive? right And what I figured out is I did not erase the flash drive I erased the hard drive in the laptop my dad's work computer and just like that You ever have that like feeling where you just like feel melting you're like, oh, no and So I like put the flip the flash drive down. I reboot the machine Bam boots right up to Linux. Nothing plugged into it. I go. Oh, no, I have Not only have I wiped my dad's laptop. It's my dad's work laptop He is a police officer And He's gonna have to go to his IT department and be like my son did this, right? and Yeah, so that's my first experience with Linux and I'll say he was not very happy with me and That you know, like I'm sure he went to his IT department and just said, you know like hey my son did this to be clear I removed Linux off of it. I wanted to I would prefer to deliver the thing Empty than with alternate software on it But yeah, that's the time I wiped a Brown County Sheriff's Department own laptop and I got the fear of God in me and Now I know the difference between Slash dev SDA and slash dev SDB those those are Linux file system Things SDA. That's usually the primary hard drive on a computer. And if you don't know you check, you don't just guess Can't be that big of a difference, right? It's the same thing Yep, one character difference with how much could it how much could be? Taylor that is Absolutely terrifying. Um, I am impressed that you continued to Go down this path. Maybe maybe it was a go out Maybe it was your like, you know Your white whale, you know, I need to make sure that I never But I learned from this but um, yeah, that's pretty terrifying. Was he able to get anything back? Oh, no, well no, but but But it wasn't his primary work computer, right? So he had Um, whatever files that were immediately on there. No, those were gone, but most stuff they had on His desktop or an actually in that kind of environment even at that time Most of the files they had that were important were on like a file share that the that the Sheriff's Department had so they Weren't even stored on the computers normally So it didn't worse is what I'm hearing Not a lot, but yeah You didn't you didn't need to like evidence Well, he wouldn't have had that kind of thing on there and and I couldn't get into the computer right like to be clear Like this is not a thing that Right, like I didn't know his password for his login for for Windows fee So like I couldn't get to that stuff right the files actually on the computer I erased it and then installed something on top of it. So That there wasn't a risk of of me Getting access to or tampering files that I couldn't or shouldn't and now it's been long enough that I feel comfortable Telling this to the few people that will read it, but yeah, it's not great Not a great thing Kind of be a statute of limitations about it Who knows Maybe that's like the one thing where there isn't I don't know that it was technically a crime, but yeah I Have a couple migration or one migration story of So we all know reclaim offers migration assistance depending on where you're coming from if you're working with WordPress different applications But we can move files from one location to another for you and I just started working with migrations really on my own and I'm going through and Put the files, so it's a manual migration So I'm taking the files and the database separately to move them to the different the new location and I get everything uploaded and it was a It was a WordPress site. I'm trying to remember what application it was and everything's working but nothing's loading like it's just a blank white screen and And that's also a heart-stopping moment because it was a very it was a actually a pretty large site like maybe like Like 10 15 gigabytes worth of data. So definitely a big big migration and for some reason I Deleted the backup from the server as I was migrating the the or the zip From the server as I'm migrating over That anymore. Yeah, exactly And I'm like, oh goodness. I have a white screen. I can't retry. I can't I can't do anything and by pulling Chris Chris our infrastructure guru and He goes it's permalinks Meredith It is always always permalinks so my whatever setting happens in the database they switched over the way that the URLs were working and I couldn't see the site to be able to switch out the permalink settings And then that is where I learned to be very handy search and replace feature in the database so Heart-stopping moment that I had lost all of their content years worth of work just for a permalink Nice Have you ever r-sync something backwards? Sorry that's why I thought this was going first. Has anyone ever done that? So it's Gotcha You can do this with CP to like just copying files come its source then destination sometimes get them backwards and Terminal never asks twice, right? So if you're like Copy the old thing over on the top of the thing I want to keep it a bit cool So anyway, sorry Jason. Oh, no, that's okay. I was gonna say my scary story is also about losing lots of content and Yeah, so I was working in I have a history my history is in WordPress I work a lot with WordPress sites for the last decade or so and we had a university where the New president of the university was leaving his you know, he was the head of the department He was now becoming president of the university. So the assembly wanted to switch the domain of his site Which you know, it's very we just spun up a brand new site. We Domain napped his domain that he wanted onto his new site and I just had to Clone using this very handy dandy clone feature clone that site to the new site Really easy except for the fact that the cloner just wouldn't work right like it just it wasn't working like 90% of the stuff was there But it wasn't the exact clone. So it just didn't work which happens sometimes It was a very handy tool we had but it failed sometimes on bigger sites. So not a big deal Typically what I do in that case would just be to delete the actual site And then, uh, you know clone it as a new site versus cloning over the top of an existing site but yeah, I went in and I Click, you know, they have the two sites right there the user of the two sites and click delete And I said are you sure you want to do this? I said, of course I want to do this and then clicked it and deleted the original site that the guy had been running for you know years and years And so, yeah, it was just the president of the university's blog Would he been maintaining for five years or whatever it was was just gone And it was gone and I had no idea how to tell the university this and I pinged all our sys admins and I told them what I did and I said hey, can we restore this and they said Yeah, of course we're gonna restore it But the way the restoration process works is if we restore that one site We have to restore the entire network So any work that people have done on their sites for the last You know three hours that I was doing this would just be lost So, you know, it was kind of like Do I tell them that this site is gone or do I tell them their users have lost like Half the days worth of work and I know how to do it and So finally I decided it would just be better to tell them The site was gone and I went into the admins and got them on a slack conversation and told them what had happened And you know, luckily after like three hours of just sweating be like how I can explain this This site is gone All this stuff it turned out they just didn't care and it was like the president of the university was like Oh, I was just pretty much going to start a new site anyway It's not a big deal. So happy story. But yeah, it was just three hours of just Just sweating and worrying and assuming I was going to be fired and all those things that go through your head But I did, you know, it started a new process of always we you know always Did a wp export and made sure that all the files were, you know, somewhere else before we actually Deleted anything that became a stopgap. So it led to a good, you know change of procedure So I'd say that's a happy ending. Um, thank you for sharing that. That's extremely Reliable I feel a lot of us have been there Yeah, you know, and I think those things always happen to me when I'm like 100 sure that I'm doing the right thing Right, like that's those right? That is exactly the site that I want to delete I mean they had like, you know, the very similar names, but it was just You know, there's like and they even gave you the prompt like are you sure you want to do this? And I was 100 sure that that's what I wanted to do and that's always when it happens in my life But I'm 100% sure like I got nothing to worry about I'm good to go and then somebody's like, hey, you totally screwed that up I mean, if you're like 85% sure you're gonna go check your work Right, that's the thing you look at that, you know, what a dumb question. Of course. I'm sure right and and that's That's I feel like, you know for for my story like it there's I've got little things like that Well, they have taught me like no, you're never sure Like you never be sure if it's important double check triple check because it's easy and That that that doesn't always catch my mistakes, but it's helped If you feel like you're sure That's your answer It's good in in hosting and computing is it good in life for your self-esteem? Probably not but I'm trying to think I've got another one actually now that we're talking about breaking things So you all remember back when flicker changed their pricing model from free accounts So like you get a specific amount of file storage for free on images and Jim had always in his classes Emphasized you want to offload your media to like another source So because at mary Washington you get like a small amount of data amount of storage for your domains account and I'd like far exceeded it I was at like five gigabytes and it's like two gigabytes for your students. So this was As I was a student but when I started at reclaim at the same time so as an intern and I go well, what what can we do like flickers? Like changing their pricing model. I can't afford to keep flicker in the pro version Anything like that. He's like just don't worry about it Like we were till we had a conversation and I'm like, I'm not I'm not gonna worry about it And so I delete my flicker and I'm like cool I lost all the images on my on my site because I forgot that I had embedded them in each post And I actually trickled down to the community forums pages too like because I had grab screenshots of cPanel And like our website and in the documentation as I was writing it embedded from flicker Into discourse as I'm building the site. They're building the pages And so I'm trying to scramble back to find all the broken images on like the doc like how to add add on domains And cPanel. How do you go into the dns editor? Like it's just basic cPanel like how to is but once my flicker account was deactivated All of them disappeared So I have like everything from like 2017 2018 on my my site. I'm no longer offloading I don't care. I'll carry the the the disk space with me if I move around as I move around But the embedded images on my blog are gone So you'll see like older posts from like my mary washington classes don't have images because they're they're nowhere So you see a little like photo like the icon on the on the screen. It's very funny Oh boy I'm thinking about I actually I This is the thing of I wonder what it was like for you guys on the other end because this is a thing Of when I was a domain of one's own admin This is a thing that I messed up that did not impact me Directly so much as I got an email from you guys saying please don't do that anymore Which is that I didn't totally understand The difference between install trunk backups and jet backups So for anyone who's watching this basically jet backups happen at the account level And you can roll back the entire account and install trans backups happen sort of at a Site installation level So you can roll back a single installation And we made a lot of use of those because we had like here's a departmental account that has Individual people's rich sites on it. And I was like, okay, it's cool. So we'll use install trunk backups And more backups is better, right? And these are getting stored off site. So like it's not affecting and um We went away for like More for like president's day weekend or something and I came back to an email from chris that was like hi so you set unlimited backups and wordpress updated and You crashed jet backup for everybody. So now all of domain of one's own schools have their install trunk backups stored on disk on the server and you can only get to Pilot that was you I was like, but why I don't get it and chris was like That's fine. You don't have to get it. That's what's happening now Oh Yeah, you're you're welcome everybody that one's on me I think we're better off for it though Just given the amount of wordpress sites that we run and like wordpress 6.3.2 Just came out the other day. So that's rolling through servers now too. So definitely a good Uh reason for you It would have been someone else. Yeah, for sure especially um Like the install trons backup system is handy, but it's Far from perfect jet backup is the thing you want to use when possible. So it's it's a good outcome Ultimately from a process perspective kind of like jason's right like it's like oh, we can learn something here What you learn is that if you set unlimited backups, you will crash remote storage and it's bad So don't do that But yes, I'm glad that I'm glad that we've moved into a better age now. I guess Um I've got a quick one um from and this won't sound maybe for reclaim folks as scary because of The way our stuff works like if say someone's having An issue with the domain of one's own server and we've tried a few things but things are just like slow We may reboot the server. It'll be back in like 60 seconds like it's it's a very quick process um So that's some background, but uh, but anyway when I was um Uh, so after graduating college I taught band for a year and then I decided I didn't want to do that and I got hired in Uh, like entry level support position at my alma mater, which was st. Norbert college And I did a few different things at st. Norbert, but early on in support I was curious about kind of just like learning whatever I could about working in it especially and So I would there there was this this kind of older Like sort of legacy system they had Where um folks could log into like a portal employees and students could log into a portal and get access like quick links to A few different college services like internal college services and The annoying thing about this is that this was a homegrown thing and so from time to time we would want to make You know changes like oh this department wants to add a link to their Part in this directory you can call it And at the time the only person who would make those changes was my boss At the time who used to be a web developer for the college but moved into this sort of like customer service director kind of role And he was kind of I was like, yeah, how do we make that change? Is there like a process? He's like, there's no process I'm like the only one who knows how to do this um or Other people could figure it out, but like I'm the only one who has access and knows so it just goes to me I was like, well, that's kind of dumb like why don't we Document this and you know, we could have a few people who can do it right? You don't have to be editing a single link on a For folks and for perspective what this was is it was just a simple like You would have to edit an html file and hand write out a link Whatever right? And I was kind of like cool. Yeah, I could do that if you know You give me whatever access I need. He's like I can here's the thing though. This is on the same This is this is just on our web server like on our main web server the college home page It's in a particular directory and a separate virtual host like all the details didn't matter and I didn't really understand them, frankly But he was like This is on that thing. So that's why I can't just give it to everyone But you know, I've been kind of teaching you some of this stuff And if you want to learn it just be really careful and like we'll get you access to the college web server Um, and so I did that And you know, I would make change or they did that and I would make changes from time to time And it was fine right and this is at a time where I'm trying to learn a lot about like command line stuff This web server that the college had there was literally no Graphic interface at all So I'm like learning how to use like vim as a text editor because that was the only way I could edit files on it But nano wasn't even installed That's why I know how to use vim is because I was like, hey, can we install this easier text editor? And they were like no good. Thank you for your question and uh, so anyway, I'm doing I'm doing this stuff and I had like I think for some reason I had like a few changes to make and so I'm making these changes In between helping students that I would train Who are like answering phones and stuff and it was just a particularly crazy day So I had this terminal up like for hours and I was also Doing some stuff in a different terminal window on my mac. I was having issues with my mac so I want to reboot it and For some stupid reason I decided that I was again I was like learning a lot about terminal stuff So I was all about like what can I do in the terminal like and so I was like, oh, I'll reboot my mac from the terminal Um, and I definitely rebooted the college web server instead and the problem with that was this was a pretty old at the time a pretty old server um, and It did not come back in 60 seconds Even if it did 60 seconds for like a college's home page to be down is Is rough like you don't want that. Um, it would take 10 minutes For this thing to come back for some reason. I to this day can't really understand why that's the case But it did trust me It did This feels like the sort of thing where I hope the valuable lesson is that everyone let ah, thank you for showing us Taylor, let's get something new and better Uh, that was already in the works, right? Um, but it was the the thing for me was it was rough because I had to ask for this access I was like, hey, I want to help you You just need to give me access to this important thing and I will treat it carefully And mostly I did except for this one thing. Um, and so anyway now, um I have a thing that I add to every single computer I use where if I'm on my local computer It changes the little color of your username and prompt to green green means my computer Green means okay to reboot and if you're not on my local computer like ssh din It won't be green, right? It'll be whatever color the server is, but it's usually not green Um, actually that's not true. Some are green. Uh, so anyway, it's important There's I format the terminal on my computer to look different than most servers Or this reason to just double check like no, you're not rebooting your mac I also don't reboot my mac from the terminal anymore for that reason. So second thing But yeah, I felt really bad. No one was really mad at me. They're like good. You rebooted it. They'll come back up But we did again as I was like frontline Like phone support. I didn't receive a lot of calls from people being like I can't access this page. I can't access this page and I'm like, yeah, the server is rebooted Or I rebooted the server more accurately and From all kinds of people external Communications department wanted to know why it was down for 10 minutes unplanned. It was not a lot of fun but I learned a lot and um Yeah, so those are the two reasons why maybe, uh I've learned a lot since before coming to reclaim and I feel a little bit more comfortable with this You know, I feel like that gives us more faith in you Rather than You know, if you'd never dealt with this kind of stuff same thing with Jason's story, you know, like All right. Well, now we have better ways of going about things and same with Meredith and all that and This is something we know won't happen again because you guys have such good experience Yes, the scarier the stories of things that have happened the better because It's not gonna happen again. You know what though that urge that urge just press that button sometimes just it never goes away It doesn't matter how old you get you're like it could it could all just work out I could just click this and everything's gonna be fine. I'm gonna save the day. I'm gonna be the hero I'm just gonna pick this And then it doesn't work and you're like, I don't know sometimes it's low stakes too. I I I'm very like Obviously with like with customer stuff around here if I'm gonna make a change I'm making a backup before I do anything, right? But like I'll say for our own stuff say reclaim TV I I wanted to make sure own cast was upgraded now in the latest version And I definitely just upgraded it 45 minutes before we went live and that was stupid. You should not do that But I'll do it to myself. Well, like I'll make the mistake myself, right? That's just gonna ruin my day No one else's day So, yeah, that that that never really goes away. I've just learned to make sure not to do anything that will make someone else's day bad That's true. I guess. Yes. It's knowing when to when to push the button That's right Well, I think we're all sufficiently shaken. Um Does anyone want to share anything else or I Should we wrap it up? I'm trying to think of like tech stories that I have Hey, I mean if you've ever seen a ghost, I'm I don't think any of us are gonna No Fortunately not. I've never seen a ghost. I felt a ghost once but I never saw the ghost All right Letter rip. You want to hear that one? Yeah. Yeah So I went to school in Kutztown, Pennsylvania for a while, which is kind of out Outside of Philadelphia. I mean like hour 15 minutes or so. Anyway, it's out in Amish country And uh, so, you know in the town outside of the town. It just becomes farmland very quickly And my friend Damian and a friend moved out I don't I can't even remember the name of the town Anyway, they were out in the middle of nowhere and they moved into this beautiful old stone barn That somebody had on their property. Uh, just renovated into a house. So just this huge space It had like the largest fireplace in Burks County, Pennsylvania like you could fit like six people like standing in the fireplace. It was just this huge Uh, beautiful place but like very creepy at night And uh, so yeah, I stayed out there many times but the first time I stayed out there there was a loft, right? So it was a big ladder and it went up to this big loft space. It was just dark and Creepy up there and so You know everybody went to bed They went into their bedrooms and I was just kind of out in this main Huge living room next to this big fireplace and sleeping on the couch and um, you know I'm sleeping and I just yeah feeling somebody's just like watching you like there's somebody behind you And so I thought my friend Damien was standing there and you know turned around and nobody was there I'm like, okay. That's it's really weird. So, you know went back to bed or trying to go back to bed And I just felt like there was somebody behind me and I couldn't do it and So I just finally, you know, I figured it was up in the loft I could just kind of feel it right like somebody was watching me just that weird feeling Anyway, I went to turn around because I was sure again I was 100% sure that somebody was standing right behind me so many come out and when I went to turn around my entire body Just froze right like this chill went down my spine My body was physically paralyzed And I couldn't move and I just like stayed like I don't know. It felt like a really long time It was probably like 15 seconds or something like that right could not move When I finally was able to move my body and I turned around there was nobody there And I probably just got up off the couch and went in and got into bed with my friend Damien Who you know, we're both big dudes We're both big like Harry college students and he had a twin bed But I was like man you're moving over and I'm getting in his bed with you right now because There's no way I'm going back up there till the sun comes up So him and I cuddled for the rest of the night in his little twin bed and that's adorable That's it So I don't know if that was actually a ghost or if it was just something in like my brain that like My froze my body, but I'm convinced that that was a ghost and it Paralyzed me because it's what everybody says right you feel the chill and you can't move and I felt the chill and I couldn't move and so yes, I was I think that was my only ghost experience It could have just been my brain Messing with my body, but I am 100% convinced that a ghost paralyze me and then force me to cuddle with a Stinky hairy man That's incredible. No, that's definitely that's a legit ghost story. Yeah I love it. Thank you. I don't think we're topping that. No, I think that's I think that's the the note to end on Yeah, yeah, I guess the picture of me cuddling with another hairy guys by the scariest thing that anybody's gonna hear about today, so It's actually probably the sweetest ending Very adorable. All right, we're not ending on like wow we wiped a server And then we got up and wiped a server. Imagine ending on jim's story. I know I can't sleep tight reclaim users by Yeah, well, thanks everyone for joining us. Um, yeah, thank you to everybody in the chat Oh, yeah it's been It's been fun. Thanks very much and um sleep tight don't Except don't sleep because it's like 10 o'clock 11 o'clock on a on a friday, but so all right See you later