Streamline knowledge base content creation with Microsoft Dynamics CRM 2016

The new interactive service hub in Dynamics CRM 2016 introduces several great knowledge management features. If you’re a Knowledge Manager, there’s a dashboard that helps you track KB articles through lifecycle stages. Prioritize time-sensitive articles so you never miss a deadline. Create a publishing schedule, set expiration dates, create major and minor versions, and even translate articles for an international audience. If you’re a KB creator, use the My Knowledge Dashboard to find out what you should focus on next, and then use the rich text editor to create articles that include images, links, and videos.

• Category

  • Science & Technology