 Hi, thanks for joining us for our your home live tour of housing services. My name is Matea Jones. I'm a senior here at the University of Arkansas. My major is food science, so we're in our last stretch, the last couple classes before we're done. I'm going to be with you guys today on the housing services segment of this. We'll talk about cable, Wi-Fi, ResNet, all that kind of stuff, laundry. So if you have questions, please let us know. We would love to answer them if we can. With us today behind the camera is Courtney. I'll let her introduce herself. Good morning. My name is Courtney Salisby. I'm also a student here at the University of Arkansas. I'm about to start my sophomore year as a nursing major, and I'm from Bay upville, so feel free to ask us any questions while we show you guys how to do some stuff today. You can comment during the video, and we'll be sure to acknowledge anything that you guys want us to. Thanks for watching. One of the first things that we're going to talk about is cable. As part of your housing fees, we have cable across campus in our residence halls. So you have a cable box, and it has HBO, and a whole bunch of other HD and regular channels. We get some of the sports channels, especially the SEC network, so you can watch away games from your room. So we'll show you guys how to set that up, because we do have the cables included, so you only have to bring the TV. So today we're in Mapleville East, which is where we're doing this in our little showroom. So if you've been on the tour at the University for Housing, you've probably been in this room. So we're going to show you guys how to set up the cable. So this is the box. It will be somewhere mounted on the wall in your room. It's going to have the cables included on it. So we'll have the HDMI cord, the cables that connect to the thing in the wall. I don't know what it's called, but it's really easy. All you have to do is plug in your TV's power, and then you get the HDMI cord, which has a little blue thing on the end, and then plug it into TV. The power's in, so all you have to do now is turn it on. So we've kind of already played with it, because we wanted to make sure it worked before you guys got here. But ordinarily, when you guys get here, the remote that comes included, and this is what the remote looks like, will not already be set up. So what you will do is, you know, turn on your TV with your regular remote, and then you will turn the remote over and follow the instructions on the back. It's always worked for me. I've never had to use anything else. I'm going to turn down Professor Xavier. Yes, you're watching a movie. So all the instructions to set up the remote to work for the cable blocks and the TV's that you don't have to use in multiple remotes is on the back. It's really easy to follow. If you have problems, you can always ask when you are raised, probably because they probably have to set it up. So that's a great tool to use. Also, Cox, there is a page online. What is it called? I think it's housing.york.edu. Cable? Cable. We're going to look at that here. And we'll show you guys the website so you can know where they go to get that. But there's a, like, information on how to set things up there as well. Another great tool that we have with these boxes, with the Cox, is that there's the Cox contour app that you can download onto your phone. And it's a great way to live stream TV in, like, movies on your phones without having to be in your room. It's free of charge. It's a great tool to use. So you are across campus in the library. You want to watch a show, watch a movie that's coming on. You can watch that in the library and you don't have to come over back to your room. You get all the live local channels too. It's all the live channels. It might be good for those who are, you know, running back from chapter. On Monday, the battery's coming on. You're going to miss a couple of minutes. Pull up on your phone as you walk back and it'll be real easy. One other thing I want to point out on that box up there is there's that other little cord you see with kind of the eye. Oh, yeah. Yeah, you see that? Okay. So this is going to be what your remote connects to. So you will have to place this on the wall somewhere. Be very careful about where you choose to place this. Because where you place it is where it will stay for the rest of the year, unless you want to rip it down. Then you will damage the wall and be sad. So be very mindful of that when you place it. I chose to place mine as high up on the wall as I could so that I could get to it from anywhere in the room. That's also just depending on like how you set up your box, where you've put, where your TV is in your room, and so forth. But be very mindful of where you place it because it does have a sticky side. And when it sticks, it's not coming off. At least not voluntarily. There's also a number on here if you have problems. So you can always call that number and it's a direct line to Cox for help. And the Cox Contour app is new this year. We just noticed that a lot of students aren't even setting up TVs. So why not give them access to cable... Everyone's live streaming TV now. So that's what that allows? Yes. Another thing that we're going to talk about now is going to be ResNet. ResNet is the source of your campus Wi-Fi basically. They are in charge of the Wi-Fi on campus making sure that all this is kind of set up. So they work in tandem with Cox to make sure that your cable works. But we'll go ahead online and see that. So you guys know what ResNet is? ResNet is also who you will go to if you have a smart TV that you're bringing with you. You will go to ResNet to have it registered with the university so that it can work properly. Xbox is the thing with that? Yes. Why don't we show the tab on cable just so we can... It's on the bar left. So this is going to be the Cox cable page. You can come here for information about it. It will tell you how to set up the installation of your cable. It has the listings for all the channels. A troubleshooting guide if you can't figure out how it works. An on call help. So this is the number you will call if you need help with your cable. So you have to call out your physical address. That tells you whatever hall you are, what address you need to list. It's really helpful and it also has the Greek houses that are on campus and the other buildings that accompany housing. So that's a great tool. So it's going to be housing.york.edu. You can go under... Especially forward slash cable. Forward slash cable, yes. So it's on the side. So if you go to the campus community page, it's going to be in this little section right here, Cox cable information. So you can always go there also. But it's a great tool. I highly recommend you guys use it. Because if you have a problem, this is where you're going to get the answer solved. And so along with that is ResNet. So if you need help with that, it's going to be housing.york.edu. Forward slash ResNet. ResNet is enough. This is actually a page that's in development right now. So we're launching it very soon. But I'm going to show you what it's going to look like. So this is what it's going to look like. You'll be able to register your devices here if you're having problems. The support hours, because it is a section of the universities that they have certain hours. But this is where you can go for help and to register things. And if you have a smart TV, you do have to register the TV in order to use the smart capabilities. So if you need to get online for like Xbox and things like that, you'll have to register it. And it's going to be able to show you what has to happen. It's a pretty easy process, honestly. It really is. Log in. I think you have to share maybe an IP number, the address for your specific device. But once you've shared that with our network, you're in. Yes. And also if you need help, again, there are great tools and information. They probably have a specific TV before, one or two. And so you can always ask them. But this is where you're go to for really information because they're going to know exactly how to help you. Yeah. And the rest of the text, do you do house calls? I don't know if I said that. Yes, they do. Do you make house calls? Yeah. Maybe you have a problem with your Wi-Fi. This is also where you will go to let them know that you don't have a great Wi-Fi in this area. Something's wrong. And they can come in a valley way and see how they can best fix that for you. Yeah. But Wi-Fi and these buildings are pretty great. They went through the glass summer and added more boosters so that it was more seamless of your connection throughout the building and across campus. So it's been really great so far. So you guys are in for a good deal. The difference between three years ago, we're going to be four years ago on campus, and now it's substantial. Yes. When it comes to Wi-Fi access. Even for my freshman year, it's so much better now, guys. You can actually walk across campus and not necessarily lose Wi-Fi. Which is really nice. Another great tool that we have is going to be laundry alert. If you've watched any of our other New York home lives, we've talked about this a little bit. It's our system that helps you keep track of the laundry systems and which ones are in use and which ones aren't. You can set up alerts to let you know when a washer is going to be free, when it's done, things like that. I'll show you guys the app that's online because I still have it. Where did you live? I lived in Maple Hill South for two years as an RA and then HOTS my freshman year. I've been here a while. I've used the app I think all three years. It's very useful. The app is going to... Let's look it up. I actually don't even know where I keep it anymore. Right here. This is what the app is going to look like, the front-facing one. You'll click on it. It's going to come up as laundry alert. You can then, I still have my Maple South laundry's on here, too. But you can go and add whatever building that you are in. You can go ahead and add different sections of East, South or West because that's where we are right now. You can add those, go back, and you have the East laundry's. We're on the north side of the building. The closest laundry is going to be the north side. You can see which ones are available right now. You can see that all the washers and all the dryers on this side of the building, first, second, third, fourth floor are all free to be used, which is really nice. You can then, if it was tracking. For each laundry, you can go and select. They're all available right now, so you can't put an alert on it because they are all available. If it was in use, you could go and select it and put an alert on it and it would be here in your tracking so you could track to see when it would be done and it will send you an alert saying this laundry machine is done, which is a really nice tool. How do they recommend you guys use it? You can also do it online. You don't have to use it on your phone. And that website is going to be housing.york. That you have forward slash laundry. Dash. Alert. And this is what it will look like. And so it's going to have all the buildings and all of campus and all the ones that are available and then the ones that are in use. So you can see that there's some in use in HOTS and Humphreys and another squad B and then READ. And so you can see which ones are being used which ones aren't. So it's a really great tool so you don't have to look all your laundry down to the laundry room or to whatever one is open you can just see. Yeah. How do they recommend them when you guys arrive or before you arrive because it's very nice to use. And then when they get mail here. Yes. So we talked about this a little bit in our other videos but mail your mail is usually going to either go to a zone desk depending on your building or into your building. And that goes both ways for packages. So for East and West they share a zone desk. So all of East and West mail goes into one place. So you have your mail and your packages in the same place. For buildings like Hots their packages and mail are going to go to Maple Hill South for Holcomb Futural your mail is going to go to the Quad. It just kind of depends on where you are on campus and what building you are in. I would go back and watch those we talk about a little bit more if you want to go check to see where your mail is going to be. But another place I can find it too is on the housing website. Yes. Under Campus Communities on the right hand the right hand area of the page it will show you where the different halls get their mail. I think it will. Founders for example on the right says Humphrey Hall handles mail to Founders Hall. Yes. So that's where you will go. So your mail is going to go into a mail box. Usually you in your direct roommate are going to share a mail box and all your letters will go there. For packages you can either get an email saying that you have a package and either the key to open the package box that are bigger in the buildings is going to be in your mail box or you'll have to go to the physical front desk in order to get the package. The package the front desk hours are 8 a.m. to 4 p.m. 30 I think 4 p.m. It says it right on here say the front desk house 4 p.m. Okay 4 p.m. And they do take you know they have lunch breaks so there's going to be a whole day that you won't be able to get packages at. It just kind of depends on your building but during those times is when you can pick up a package the only way that you could be able to pick up a package outside of those hours is in an emergency basis or if they call admin was gone for more than half a day and then your R-Race would be able to give up packages that evening between 4 and 6 p.m. But that usually never happens so you're only going to be able to pick up a package at 4 p.m. So if we get like a two-day shipping for example Amazon Prime and it arrives at the hall around 5.15 It wouldn't that's the thing it wouldn't come to the building it would be delayed because no one was going to be there to sign it in to take action for it because the mail room has been locked your R-Race cannot sign up packages for you without the hall admin there unless given what's going to happen sorry guys it's a very rare circumstances so you're going to have to send your packages accordingly look at the day so you know if you need something that weekend order at the beginning of the week because two days can really turn into three days depending on when it's delivered when it gets into Fayetteville because after they close they no longer can take packages your R-Race cannot sign for packages because that's intense they do a lot of training on it so if they tell you no they mean no and it's not to be mean to like not get your package it's literally because it's the law and we want to keep your privacy safe and your packages safe so it gets locked away for safety so you will go but if you have enough time it's like 12 o'clock you get an email that you get a package from housing not from whatever carrier delivered you have to get a mandatory process to make sure it was received and document it and then sent out to you you get an email you go to the front desk you can either check your mailbox for the key for the package box or you just go straight to the front desk and say that I got an email for a package you'll hand them your student ID you'll sign saying that you are accepting this package and they will give you your package that's the normal thing it's really simple really easy but it's between eight and four p.m. just those times Monday through Friday and Saturday and Sunday Monday through Friday so sometimes on that ball you'll break or just you know no longer work or what are some other things that people use to fix it for you you're not yes so say you are naughty and you are playing with your air conditioning button even though you weren't supposed to be forcing that you are taking to you forward slash fix it it's a maintenance request for your air conditioning for your water and your showers not working that your toilets not working that's a great way to use it there's a big hole in your window screen that was there that you didn't make you can go have it fixed if a handle breaks off your dresser if a drawer in your bathroom breaks you know in the community style if something's wrong in the bathroom something's wrong in the common area that's a great way to use it if you see it you should have it fixed I know it's a common space but just go ahead and submit it and just have it fixed for the entire building and there's no charge to you we're very generous whenever we consider if you did if you did or not we really don't want to charge you for it and we won't anything sort of normal wear and tear which we're very generous in how we describe wear and tear I remember a couple last year when I lived in South my shower was acting kind of weird it was like moving the handles it was hard to turn it on and I submit the maintenance request and Lance is the maintenance guy in South at least he was last year and he was very nice he came in and fixed it for me and then it got fixed there was a drawer that was like sticking and they came and fixed it for me I had a couple residents who's lights went out URQ.edu forward slash fix it and have the submit a maintenance request to get their lights fixed. It's a really simple really easy they can do it while you guys are in class which is why you have to submit it. Your RAs cannot submit maintenance requests for you because that's the thing that your RAs gives the permission to enter your room and that's not we can't we don't have that authority and so your you have to submit your own maintenance requests for them to enter your room to fix it. And we won't know there's an issue unless you tell us. Yes we don't know. We should also say that there's a phone number you can call. You don't have to use the fix it form. You can also call 575. And so this is what the housing that you are turning you forward slash fix it is going to look like. This is what good what it is. You'll come over here to submit a new request if you have a problem. You will then select the building. So we are in Maple East and you go next and you will fill out your name, your phone number, email address, where you are that needs fixing. So if I am not even sure which room number this is. 113.4. So yes so you would come here and you would just yes I think we're 112. So this is the bedroom area so you would submit a request for the bedroom and then what exactly was broken. Same with the bathroom you would submit it for the bathroom what exactly was broken. You submit the request and you get an email like showing you like what you submitted and then that it was it's pending review and it will then be looked through by our maintenance staff and addressed. They're usually very they're very manageable like about time and like what needs fixing but it's also by priority. So like someone's broken shower is going to take more priority over a desk drawer. It just kind of depends on what's being submitted at that time and what's emergent what's not. But they are very nice by getting in there as fast as possible and fixing it at a time that's not inconvenienceable to you. That's very nice. There's another group on campus called Facilities Management and they handle all the buildings except for housing. Don't contact them with housing issues because they're just going to loop you back around to us and you've lost a day or two of submitting your request. So come directly to us if it's in our residence. The Housing Service Center number that we were talking about is going to be 479-575-7005 and that's what you will call in order to get housing if you have an emergent problem. But also be mindful about what is emerging and what is not. If you want you can contact your RA on duty which every building is going to have an RA on duty and they can let you know like yeah this is an emergency yeah this is not it's just a minute maintenance request and that will be it. Don't contact housing or Facilities Management because they will be very upset with this. Yes another great thing about all these buildings is that we are very mindful about sustainability here on campus. It's a really big point for housing and it's a really big point for the campus in general. So we make it real effort to make our practices and our buildings as sustainable as possible. So we're really into recycling. Please try to recycle as much as possible. Each building is designated with sections for recycling. We have water bottle filters in all the buildings so that we can cut down on plastic bottles. You can bring a reusable one. We'll fill it up in the lobby or on the floors depending on your building and just go on through the day. And there's also a couple across campus so you don't need to have to buy them when you're on campus. So really look out for those. I know there's like a couple in the union so that's a main centric point of campus and then there's going to be some in the dining halls that are across campus. So really highly recommend that you get a reusable water bottle. It will save your life. I promise I use one. I think Courtney uses one. Mine's metal and that's my preference versus wood. But it really doesn't matter. But we highly recommend that you guys use that. There's a recycling contest that happens every spring across across the residence halls. It's called Recycle Mania. So each hall competes against the other to see who can recycle the most in a scheduled amount of time. I think of the past three years Walton Hall has won. It's really good for them but we want all the halls to do well for Recycle Mania. So please they'll be signed. They always will talk about it but we highly recommend you guys recycle something just possible because it is a you know it's our planet. We're trying to save it but your halls are equipped for it. So please do it. And this fall we're going to be giving away recycle bags in every room. So use that to kind of get all your recycling together and then just take it on down to the place to drop it off. I know we recycle at our house and it's really not that hard to like just separate your metal and your plastic and your cardboard from the rest of your trash. It takes like two seconds. You don't have to really think about it. You have to sell it for it. So we're going to provide you guys with the sell it for it. So all you have to do is break it downstairs. Another thing is make sure that you are using the recycle areas appropriately. Don't leave trash in those areas. We have trash shoots for those versus the recycling areas. So please try to try to be nice to recycle areas and actively try to put things in places so that our staff can get through it and recycle it properly for you. One of the things I learned that I was surprised by is one pizza box that has a lot of grease in it can contaminate the whole load. Yes. So you have to throw away all the other stuff that you should have a greasy pizza box. So be mindful of that when you guys are recycling what is you know recyclable and what is not. If you have big don't put cardboard down the trash you can't say that a million times. Don't do it. It's bad for you. It's bad for us because then they have to close the trash shoots and you'll be sad. You have to bring a trash all the way down to the bottom. So you know be mindful about what you're putting through the trash shoots and what you're putting in the recycling area. It's really nice. It's really easy to do. Just have to be mindful especially with the beginning of the school year because everyone's giving their stuff in their room. Packages are coming in. There's going to be a lot of cardboard, a lot of plastic. Just try to put those in the correct areas. During moving we'll have dumpsters too. Yes. During moving there's going to be dumpsters around each area that you can throw trash in and also recycling areas that you can put cardboard in specifically so that we don't have our dumpsters just full of cardboard so that we can recycle that accordingly. So just be mindful and be helpful to the environment. Yes. Another thing we're going to talk about is our CAPS program that are in the residence halls. So we talked about health services a couple days ago. So a part of that our collaboration with Pat Walker Health Center is that there is going to be counts and staff in some of the residence halls across campus for in-hall help, in-hall counseling. So you don't have to leave your hall. I think it comes some of it is free of charge depending on what it is and who's there as staff. That's a really great tool. I know there is one here in East, April East. There's also going to be one on the south side of campus. I'm not really sure which building that is right now. For my regulation it was Pomford but that could have been changed. But it's a really great tool. They're very nice people. They're professionals and then there's also some student staff. They follow all the HIPAA guidelines. It's a really great tool. If you are uncomfortable going to the CAPS location at Pat Walker Health Center you can get some help in your residence hall. So I have everything you guys look into that. If you have any problems adjusting when you guys get here it's a great tool to use and very nice. It's very discreet. So if you decide if you see yourself struggling maybe because of all the finals and maybe some relationship issues that popped up seek us out. Seek out those services. Seek out the services. They're here for you. They help you guys and they want to help you guys. Another great tool. If you are uncomfortable just going to CAPS maybe talk to an RA. Talk to a housing staff that can then help you become more comfortable with talking to a CAPS person. They're always a very nice people. They've been here. They've been where you are. They probably experience on the things that you've experienced and they can help you. Maybe they don't have to go to the CAPS with you but they can you know walk you to Pat Walker. Walk you to the in-hall person and just be there for you. So you're not alone. People are here. They want to help you. If you need help just ask for it. And that's why we're here in housing is to help you study, graduate, make friends. We want you guys to be as successful as possible. We want you guys to do all the things. We want you to go to class. We want you to study abroad. We want you to get the scholarships. So we're going to try to do everything that we can do so that you can do those things. So you know talk to people. Do other things. Get out. Join the community. Join clubs. Join organizations. Create a community for yourself and join other communities so that you have a network of support and help here. But always know that housing is always going to be here to help you in any way that we can. Well like it sounds like we have one more presentation up this. Yes our next our last and next one is going to be our moving presentation. It's going to be August 3rd at 10 o'clock. I believe so. I believe it's 10 o'clock for you guys. So if you all your questions about moving can be answered then. We'll talk about some of the routes. Some of the things to bring. Some things not to bring. And kind of how it's going to work. And how the flow of the day is going to go. Because we all for the past year have been alright. It's kind of it can be an active day. But you know we are working so hard even now to make sure that it goes as smoothly as possible for you guys when you arrive. So there's a there's a method to the madness we promise. And we're going to help you guys get through it. It's going to be a great we're going to have a great move in. Everyone's going to get into their rooms have other stuff. But we will really look forward to you guys seeing on August 3rd for a move in session. But we really look forward to seeing you guys in the fall when you guys move in. So can't wait to see you. Thanks for joining us. You know if you have more questions just comment down below. Courtney is going to try to get to more of your questions. But yeah you can always contact us at housing for more questions more problems. But we really look forward to seeing you guys. And thanks for joining us today.