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Consol Glass South Africa and SUSE - A Customer Success Story

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Published on Sep 26, 2013

Consol is the largest glass manufacturer in Africa, its list of blue-chip customers include South African and international companies that operate and demand world-class service. Consol benchmarks itself against international best practice for all.

CONSOL STRATEGY
Consol's business strategy is to be a highly focused consumer industrial business based on a customer and consumer driven culture and delivering exceptional value to stakeholders. This will be achieved through:

A proactive customer driven culture throughout the business that places partnership with customers at the centre delivering world-class packaging solutions, uncompromised quality, global competitiveness and excellence in customer service and relationships;
Leveraging our expertise in the products we manufacture and supply, and identifying wider opportunities in the whole value chain, from initial brand development through to distribution and retail;
Aggressively pursuing profitable market share growth by winning new business from existing and new customers and using innovation to develop new products;
Operational excellence, this is critical to our customers and to us, and efficiency cost savings contribute to profits each year. Best practice will be transferred to achieve operational excellence in all facilities and ensure that we deliver on world-class environmental standards;
Providing the kind of work environment in which people can grow and feel fulfilled. Every Endeavour is made to create an inclusive culture where all our employees feel appreciated and respected for their uniqueness and contribution to the business;
Complementing organic growth by pursuing new business and acquisitions in a variety of growth customer packaging and other industrial consumer markets and product segments such as African emerging markets, speciality glass and glass packaging, and glass tableware.

Strictly speaking, the Consol brand has existed since May 1946 when it was incorporated as "Consolidated Glass Works Ltd." And set about building a flagship factory at Wadeville in Germiston, Gauteng. In reality though, Consol had its start in January 1944 when a young Johannesburg finance house aquired a pioneering glassworks in Pretoria. The finance house was Anglovaal, and the modest Pretoria Glass was the foundation on which the Consol brand of today was built.

For many years, Consol stayed true to its origins and produced only glass containers and tableware. In 1954 it merged with its only rival, Union Glass of Talana near Dundee in Northern Natal, founded in 1918. In 1956 Consol built a new glassworks in Bellville in the Cape and in 1982 a sixth glass factory was opened at Clayville in Midrand.

Today, some 60 years on, Consol remains a resolute and robust brand, delivering superior glass packaging and impacting positively on peoples lives, daily.

Behind every Consol Glass product is a good woman or man. Lest we not forget, our products are only as good as our people. To build a world class brand it takes passion, pride and commitment of people. At the centre of excellence, it is people that produce products for us to use and enjoy. In the Consol business it is not an option, it is an imperitive.

Our brand - functionally can be described as delivering products to consumers in a manner that is safe, sterile, health conscious, versatile and convenient with the ability to preserve taste. Consol Glass, adds nothing and leaves nothing... 100% recyclable and re-usable.

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