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Published on Jun 26, 2012
This product overview of SAP(r) User Experience Management by Knoa overviews the advantage, performance and functionality of one of the leading products in the user experience management space. User experience management, also referred to as user experience monitoring, provide strong financial incentive and operational benefits to customers that utilize the technology.
Knoa Software delivers on-premise and cloud-based solutions that monitor, measure and manage how end-users are utilizing enterprise applications to optimize end-user experience, enhance user performance, and deliver return on investment. Uniquely, Knoa automation provides complete and deep insight into all activities, by user, for each application monitored. 20 percent of the Fortune 50 and hundreds of Global 5000 companies have already licensed Knoa software to power their user experience and optimize their performance.
User experience monitoring (UEM) is often confused with application performance management (APM). Most analysts view this as a separate category - one analyst includes UEM as a category within APM. In any case Enterprise class user experience monitoring includes capabilities which are unique and highly differentiating:
* 100% desktop view of system and user performance * 100% of the error data - user, system and data * 100% of the user workflow in summary form * 100% automation - out-of-the-box without scripting * 100% of your transactions and customized transactions
SAP UEM is sold directly by SAP to customers around the world.
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