 Hello and welcome to my society's demo on our Fix My Street Moderation tool. The Moderation tool has been recently introduced to give you the power to react immediately to any unwanted content on your Fix My Street site. So, let's have a look at this with some detail. I've created an example of an inappropriate report and you may already have some in mind that you're itching to edit. In my example, we can see a range of problems. The user has used offensive language in the title. I've used cartoon swearing, but we can imagine a real user may have not held back. The user has also included his private telephone number, which I may think he may not want in the public domain and would want to remove. You can also see a typical image of the London Parliament building submitted. While this image is irrelevant, the user may have put a photo of inappropriate graffiti, a dead animal or other images that could cause distress and you would want to remove. Finally, the user has also included his name, both here in the comment section. Perhaps the user has subsequently got in touch with the council and asked for this information to be removed. How will we go about removing and changing all of these problems? We click on the moderation tool here, which would take us to our moderation control panel. We can fully hide the request, but this would only be in extreme cases for very rude or spammy content and should be used as a last resort. In this example, the user is trying to tell us about an actual problem and so only a partial edit is required. How would we do this? Well, we can go into this toolbox here and highlight the inappropriate word or words and simply press backspace on our keyboard. If the title would not make sense without this word, you are able to simply type in another more suitable word that would help give this context. However, I don't think we need to in this case. You can remove the photo by simply clicking here on the show photo section. Once this is selected and we fully moderate and submit our changes, the image will no longer be viewed. We can also remove text here in the comment section. Simply highlight the section we want to remove, which is the telephone number and again press backspace. We can also type in here if the request would not make sense without those words. However, again here, we would not need to do that when removing a telephone number. We can also remove showing name publicly by clicking on this section here. However, please note this only removes the name from here and to remove his name from the comment section, you would have to go through and delete this as you did with the telephone number. Once you're happy with the changes you've made to the report, you can either describe why you are moderating this, such as inappropriate language used, or another similar response, and then we will click moderate it. On clicking this, we are taken to our edited report. As you can see, the inappropriate word has been removed and has been replaced with the dot dot dot between brackets, as in the comment section, and a section has been added saying it's been moderated. We do this because we want to remain transparent to our users. Now, Joe blogs is subsequently sent an email explaining that his request had been moderated and it will highlight exactly what has been changed in this one. It would appear everything and which report it was about originally and a link so he can see the changed report. Now, if Joe went and looked at his report and thought, actually, I think this has been taken out of context and that my report should not have been moderated and was absolutely fine, he can follow this link and contact us to challenge this change. Perhaps we've looked into Joe's inquiry and realised that didn't need moderating and perhaps we're a little extreme. If you'd like this change back, we would simply go onto the moderate button again here and we can revert to original title to save you having to retype it all out again. Then we can do the same with the comment section, revert to original text. Finally, you can again show the photo and show Joe's name publicly again. Again, check through quickly, make sure you're happy with those changes and click on moderate. You can also enter another moderation reason as to why you're changing this moderation or have decided that it no longer needed those edits. Then click moderate it. You'll see the original report straight back to how it was. If you needed to moderate an update as well, if a resident has submitted an update to a normal report that wasn't appropriate, you would follow the same steps, click on moderate. Down here, where the report was, easily moderate and again click on the submit changes, moderate it button. Thank you for listening to our report today and if you have any questions, please do not hesitate to get in touch.