 Our project, Every Contact Cance, is a program-based collaboration between the Irish Prison Service and Waterford Institute of Technology. We aim to create a sustainable community of practice on the Higher Certificate in Custodial Care, or HGCCC, which is the entry-level requirement for all recruit prison officers in Ireland. The program is co-developed and co-delivered by the Irish Prison Service and WIT and includes approximately 30 staff and over 400 students. It is work-based, underpinned by a reflective practice approach, and delivered in blended learning mode. So we've listened to staff and students through focus groups and interviews, shared experience, and identified needs for student success. Focus groups have succeeded in bringing staff from the two organizations and four sites together. As a result, colleagues are collaborating on teaching and learning, undertaking professional development and building a teaching and learning community. Student feedback has led to changes in assessment and feedback practice, bridging the theory practice gap, and enhancing modes of communication. The project team has presented its work to the wider communities in WIT and the Irish Prison Service at the World Conference for Online Learning in Dublin in November 2019, and the team will go to the International Correctional Research Symposium in Porto in May. Every contact counts has open conversations, allowed learning and collaborative opportunities, both formal and informal, and enhanced the HGCCC for the WIT and Irish Prison Service communities. We will continue the work, notably through a national forum funded collaborative project called Visualizing the Handbook 2020. Many thanks to the forum for giving us the opportunity to focus on teaching, learning and assessment on the HGCCC.