 Merci du Pascale, M. la ministre, d'Etat, pour votre présentation. Me voilàors, et c'est pas le cas. Mais.... Good morning, ladies and gentlemen, honourable delegates. I'd like to begin by thanking you for your presence at this conference. I hope you have rested well and that everybody is ready to commence the second day of our work. I wasn't able to do so yesterday, so I'd like to thank the panellists of yesterday and the moderator for the quality and relevance of their interventions. The first panel is intended to clearly show the challenges that the sector faces. It's all about profitability and the survival of the post, globalization, the trust which is required from customers and we need to provide them with affordable services, quality services and we need to deal with problems associated with the final mile, the last mile and the specific nature of online trade in Africa etc. There are numerous responses. The first mentioned is predictability in terms of customer confidence involving states at regulatory level and making things more effective, strengthening proximity to build trust with customers at the financial level and organization we need to deal with things too and the integration of technologies, communication technologies, ICTs is very important. States need to be involved at this level, accessibility, interconnectivity and the regulatory framework which needs to be implemented to build trust with customers, it's very important. Topics such as innovation and ongoing adaptation were also mentioned. Our posts have managed to resist thus far because they have succeeded in taking up the challenges they've faced, they've managed to innovate and they've managed to adapt. Today we will begin this first panel looking at the area of effectiveness and our aim is to provide regulatory responses which are required for integration in order to provide physical and digital dimension of postal network. The experts are here with us and they will examine the regulatory responses which are required in order to promote the inclusive postal solution while guaranteeing the provision of a universal service which is effective and sustainable. I would like to say a word about the moderator of today's meeting. This will be Mark Fuhrer, he is sitting to my right. He is the president of the Swiss Federal Communication Commission prior to becoming president of that commission. Mr Fuhrer held post between 2008 and 2012 as head of the Swiss Regulatory Authority post reg and the head of the Swiss delegation to the universal postal congress in Doha in 2012 as Secretary of State. This was a brief presentation so I'd like to give you the maximum time to continue with the meeting. Mr Fuhrer you have the floor, thank you. Merci beaucoup Monsieur. Thank you Minister. Thank you Deputy General. Ladies and gentlemen, Excellences, it's a pleasure to see you this morning all fresh with the more committed and as we say in Bern and it will be great to discuss with you and thank you that you all here already though it's a beautiful day today in Geneva but I think we'll have an interesting morning. Yesterday we heard a lot about innovation, a lot about e-commerce and all these things of course are important. It was I must say the first time I didn't hear the moaning that post mail does decline. You know before I always said oh well what can we do to stop declining the volume of the mail. I think it's just a fact and it speaks for this postal sector that they accept this fact that people send less letters at least in most of the countries send less letters and go to other ways of communications like email or like as we heard e-commerce and the point is to find alternatives for the designated posts but also for all the others who work in this sector to find alternatives to compensate obviously the commercial losses you have by the declining of the traditional postal mail. So we will discuss this kind of alternatives this morning as well the role of regulators and so on and we also discussed yesterday who makes the profit of e-commerce is it the integrators mainly and the platforms like eBay, like Amazon or can the designated posts or generally the post firms can they also have their bit where is the beef for the posts is the question or was the question yesterday or is the designated post just the network of the leftovers as the Canadian colleague said it so basically you have the service universel and all these things and the cherries get picked by the others. That is very much obviously up to the postal firms themselves how they are entrepreneurs, how they tackle these challenges. So the other question is of course what to do so we have a level playing field and we have the same discussion in telecommunication some are making the infrastructure and the other use it to make the profit out of it and of course that is in our field the discussion of net neutrality and here it's a discussion of level playing field. What can the governments with their laws but also the regulators do that we have a level playing field that not the integrators can profit of the investments of for example the designated posts who do the infrastructure for it. So what's the role of the regulators we have to discuss is it more regulation or is it more free marketing what is the role of the UPU as well. I think UPU is in front of bigger challenges they tackle these challenges we all know that and this discussion is part of tackling these challenges by UPU. We will have this strategy in Istanbul and our discussion is preparing this strategy we have substantial projects like eCompro and so on we discussed also that yesterday but the key question is of course who will do the innovations and you know innovations you can't rule the innovations come from the spirit and from the brain of the people and that's difficult to regulate that's difficult to direct that is a question of creativity and of entrepreneurship and the question, the big question for the future will be do the designated posts and the others do they have enough entrepreneurial kick and entrepreneurial engagement to take this challenge which is brought by Amazon, by eBay and so on can they do that do they have also the structures to do that I think that's the big thing which we will have to discuss. I was yesterday quite surprised because Peter did at the end I think he did a question to the panellists you know and asks the very I think crucial question who will be the winners of eCommerce will be the integrators like eBay or will it be the designated posts or the private postles and I was surprised that half of the panellists said now it will be the integrators the new eCommerce the new engines in the sense who will bring new models and I think that should be to the alarmist and say what to do that the others can as I say like in fencing like take the attack in the commercial sense and also bring alternatives new products and new services so they can survive well in this competition so I'm coming to the discussion of today today clients will be in the center even more than yesterday in the center of our discussion and it's the small and medium enterprises because in all economy we all know that if the small and medium enterprises are not living well don't have enough possibility to do their business an economy like that has big problems so it is important and it's crucial for our economies to see how the small and the medium enterprises can profit of this new world of eCommerce and this is how they can take the opportunities how they see the opportunities and take the opportunities and utilize the opportunities of eCommerce but for all that we need an eCommerce without obstacles we heard yesterday again from the Canadian colleague who said crossover eCommerce is still very very difficult and if we don't bring down these obstacles we will have big problems with eCommerce and we will have a distortion of competition so especially in the first panel we will discuss how can we bring down these obstacles there's still a lot of red tape with customs and so on this bureaucracy and so on the next panels will discuss the role of the regulators in these things regulators of course shouldn't make the obstacles higher it's the opposite regulators should be facilitators at least me as an old regulator I've always seen my job like that whether it's a postal regulation a financial regulation or the telecom regulation we should be facilitators and not like the Moroccan colleague said yesterday regulator com gastrateur I never heard it so blatantly but it's having been many many years in Morocco I understand this picture we're having worked with horses but certainly but of course the question is how can we be facilitator and we have many regulators on the podium to discuss that and of course the role again of the UPU what is the role I mean president of all of the France post said it very clearly the UPU should be the socket of the eCommerce system so that should be the rule should be done by the UPU for all of us that would be the ideal thing and that was very encouraging especially also for the UPU and then also in the last panel we talk about the service public service universel we probably didn't talk that much yesterday about that this is important a national service universel because we all know politically it doesn't go without that if in Switzerland you don't sense the letters properly to the least valley in the Gantan Valley this political problem my colleagues from the regulatory authority of Switzerland know that closing a post office there is very very difficult and that is the case everywhere but there is also a service universel globally internationally I've just been had the honor to be two weeks ago in Ivory Coast and I've seen the challenges I've discussed with all East and West African colleagues of the governments and of the regulators and the challenges you have there so I think sometimes we discuss e-commerce just from industrialized countries but of course they have completely different situation a different framework and also that we would like to discuss this morning because it was yesterday interesting the lady from the UNCTAD showed us a figure which showed very clearly that e-commerce is in Asia West Europe and North America but not in South America not in Africa and not in Eastern Europe so what happens there so if we talk about e-commerce we should also see this problem anyway so that's my introduction to the day now I would like to go immediately to the first panel and the first panel is the joint facilitation and the development of micro, small and medium enterprises through the postal networks or with other words to bring down all the obstacles we have and I welcome the panelists here and I would like to just start with the first one it's Mr. Yi Zhiyun Deputy Director General apologize for my Chinese pronunciation which is undoubtedly wrong but I'll go next week to China to practice anyway Mr. Yi as was China's ambassador to the WTO he represented China as a key negotiator in China's WTO accession process a very crucial process as we know he is basically a big specialist in trade negotiations he was also so China's Vice Minister of Commerce and he negotiated numerous free trade agreements including the China ASEAN agreement he was also after becoming China's ambassador to the WTO Mr. Yi was elected as the chair of the working party of the accession of Laos and showed effective leadership in process leading to WTO membership for Laos so Mr. Yi also knows obviously the problems of China but also of the neighboring countries of China but now as Deputy Director General of WTO he knows the global problem of the world trade Mr. Yi you have the floor thank you very much Mark for giving me the floor and good morning ladies and gentlemen it's a pleasure for me to be here at the UPU World strategy conference and in particular my thanks also for inviting me to this panel discussion I would like to focus my remarks on e-commerce and as you all know that e-commerce is one of the most important developments in the past decade and then I would like to talk a little bit about the role played by postal sector as we all see that the rapid ICT advances have a direct and profound effect on the way people communicate and do business in this context the e-commerce has expanded significantly in the past decade and will continue to grow according to the latest information economy report of ANTAD in 2013 the value of global B2B e-commerce exceeded 15 trillion US dollars and B2C 1.2 trillion dollars here postal services played a very important and the key role in e-commerce as they handle the physical delivery of online ordered goods at the same time the postal sector is also reaping the benefits of e-commerce boom in the past decade the handling of parcels has become increasingly important for the past postal sector in terms of both volume and value while the number of letters has declined significantly parcel traffic has searched by more than 30% since 2000 it is largely due to e-commerce in some regions over one third of the total revenues of posts are generated by parcel delivery the potential benefits presented by e-commerce include enhanced participation in international value chains greater market access improved market efficiency as well as lower transaction costs while so far it is mostly large multinational companies that have benefited most from e-commerce it is believed that SMEs especially those in developing countries have the greatest potential to benefit from the e-commerce as we all know in both developed and developing countries SMEs make up a majority of business and employed majority of workers in both manufacturing and services sectors e-commerce may play an instrumental role in helping SMEs find new business opportunities reduce production and transaction costs and thus increase their competitiveness a number of studies show that more and more SMEs in developing countries have engaged in e-commerce marketing their goods and services online there is one convergence in WTO that WTO rules do not preclude trade by electronic means this means that e-commerce actually benefits from certainty and predictability provided by the world trading system the WTO's new trade facilitation agreement is very important one which is reached December 2013 in Bali Indonesia the agreement is expected to improve merchandise trade flows resulting from e-commerce as it eases the customs procedures and processing for trade in goods that are increasingly purchased online today it allows the action it allows the option of electronic payments for duties taxes, fees and charges collected by customs in the area of services trade the general agreement on trade in services in WTO also applies to postal services and other services relevant for e-commerce so the gas has established rules for greater transparency non discrimination cross border postal services exist for centuries despite challenges from electronic means of communications the postal sector remains an important component of today's global economy which generating about 350 billion US dollars at a revenue in 2013 globally we notice that liberalization and competition in the postal sector provide incentives for postal operators to embrace new technologies and explore new business opportunities the active engagement of posts in e-commerce is a good example in this regard for instance the designated postal operators in several countries has partnered with Amazon and other e-commerce companies to deliver their packages further the postal sector has a great potential to help SMEs overcome important obstacles to e-commerce for instance the postal network is the largest physical network in the world connecting 640 000 post outlets which makes it a cost effective method for connecting people and the business especially SMEs to the global e-commerce in addition to delivery services SMEs can also benefit from other services provided by posts such as internet access financial and logistic services which are all crucial to e-commerce finally let me conclude by saying that we highly appreciate the contribution made by postal sector to the world trade and its role in trade facilitation thank you thank you very much Mr Yi that was very interesting as an important introduction from WTO that's what we talk about now I give the floor to Mrs Arancia Gonzalez Executive Director of the International Trade Center unfortunately Mrs Gonzalez has to leave us at 10 o'clock so I'm changing the presentator's number and it's a pleasure to present you Mrs Gonzalez she is an expert in international trade issues she has 20 years of experience and she serves as Executive Director of the ITC since September 2013 before joining the ITC Mrs Gonzalez served as a chief of staff to the World Trade Organization and with Mr Lamy working very closely with Mr Lamy at the time she was before she held several positions at the European Commission also in these World of Trade Agreements she is a lawyer and she is originally as I understand from Madrid please you have the floor Mrs Gonzalez merci beaucoup thank you for this invitation to the UPU and please to share with you from the point of view of an agency which is part of the United Nations and the World Trade Organization and the aim is to help small and medium enterprises to globalise which have chosen for this event is music and areas thank you to Cote d'Ivoire 2 for providing us with some colour it's always welcome in Geneva which is for you message number one logistical efficiency improvements in the facilitation of trade is an essential ingredient for the competitiveness of small and medium enterprises so we talk a lot about building productive capacity we think in the international trade centre that maybe we are not paying enough attention to logistical elements logistical efficiency and trade facilitation as part of this logistical efficiency which is again essential to support micro, small and medium enterprises being part of value chains which is what international trade is today so reducing the cost of trading is not just something that is good it's something that for SMEs is essential is the difference between being confined to a domestic market or being allowed to go in search of broader markets starting with the region this is why we are extremely happy that WTO members reached an agreement on trade facilitation which we think when implemented and I say when and not if when implemented would reduce tremendously the cost of trading for economic operators so we think effective facilitation is a global positive and this is why we think it's very important that organisations like UPU take this and put this at the heart of its agenda because to solve logistical efficiency to address their trade facilitation we are going to need a very strong public-private partnership private operators with a big multinational so small on medium and micro public entities within the government from ministries of trade to ministries of finance to responsible of customs and the list goes on to a concerted effort at the site of the agencies internationally that can support this global effort at streamlining operations of customs this is why in the international trade centre we are focusing at the moment on supporting countries implement the trade facilitation agreement understand where we have already met the WTO standard understand where gaps remain and derive from their bankable projects to improve the areas where a bit of work remains to be done message number 2 trade facilitation is more than borders trade facilitation and logistical efficiency is also about the design of trade facilitation is also about non-tariff measures beyond behind the borders it's also about procedures and procedural complexities it's also about quality it's also about cross border trade and cross border trade facilitation so we think we have to think in a view of trade facilitation in a wider context so that we don't only but we tackle the entire chain third message what's the role of the post and what's the role of the UPU in this debate I think the UPU has a big role to play in this discussion first obviously in the postal delivery of goods of which there is still an un tapped potential in particular for SMEs so in the area of maximising delivery services to buyers is an area where we think from what we see on the ground it would merit a bit of an action on the side of all of you two obviously in reforming postal services for greater efficiency again as a contribution to reducing costs three in the new opportunities that you have for addressing what we would call intersectional part of B2B there it's for example areas like linking e-payment solutions with single windows such as for example interagency coordination between border agencies to allow for postal operators to enjoy pre-arrival treatment so there is a big again a big role that we see for the postal services in these discussions on trade facilitation let me let me end by mentioning that there are two dimensions in this discussion one is the UPU dimension as regulator as the UPU as a player in simplifying assistance to small and medium enterprises in order to develop their trade as our moderator said developing countries have problems in adopting e-commerce solutions they are lagging somewhat behind there's a different reality I consider many countries which are developing countries which are using technology because they have access to technology but they need regulatory systems and operators in the field which will facilitate the use of technology one example of this is a project which we are currently developing in North Africa in Morocco, Egypte and Tunisia we are creating with assistance from the World Bank and the European Union a virtual market for small and medium enterprises there is a major task we face and a space for all to participate for all postal operators many thanks for your attention thank you Mrs Gonzalez please I ask you a question if you would have a wish what two or three things would you wish to be improved in bringing down the obstacles in the trade in the e-commerce you mentioned several things but if you would say these and these are the main problems which have to go down well the first one it would be first beta leverage technology I'm still amazed that one goes through customs having to do papers and stamps and papers and stamps and again this is not just an issue for developing countries there are many developed countries where this is still the case so use electronic solutions because these are the solutions that are better for small and medium enterprises again who are technologically savvy but need to make their operations more agile so have in mind that trade today is not an issue of nations trading with nations there is a huge regional dimension in trade so thinking about when you regulate especially those of you that are party to regional groupings to regional integration processes make sure that you regulate with the regional dimension in mind so that it is not just simply the national lens that you use when regulating when selecting the manner in which you are going to design your operations so simplify by using leveraging technology and think original and my third wish would be think micro, small and medium enterprises so think of simpler of course respecting security safety which is essential when we talk trade and we talk cross border but think also that the 98% of the economic issues of your countries and this is true also north to south, east to west are micro, small and medium enterprises so think of solutions that are going to be adaptable for them thank you very much and have a good day and you are very clear in your messages which is very useful for our further discussion now I can give the floor to Mr Geo Zhang Zhu, director of the world customs organization Mr Zhu you've heard the wishes of Senora Gonzalez now you can deliver the wishes just to introduce you quickly you are the director of world customs organization in 2000 you became the director of compliance and facilitation there and you had before jobs at the permanent mission of China to the European Union in Brussels you have a degree of masters of public administration of the Kingwai University in China but you as a specialist of customs we will be very interested to listen to your presentation thanks so good morning ladies and gentlemen so first of all I would like to take this opportunity to thank UPU for inviting the WCO to be here to this very important world strategy conference so I'm very happy and honored to be here to breathe for the conference on the work the WCO has been done in the past years and the cooperation with the WCO and and I will also brief you on how to say our joint efforts to fight against the challenges, difficulties and problems facing us in the future so to be straight according to the UNCTED in 1999 approximately 300 million people had internet access globally and nearly 25% of them made online purchase that year and total e-commerce sales were about 110 billion US dollars but by the end of 2014 last year there were around 3 billion people online and 40% of them participated in the e-commerce and taking the global business to consumer scale plus de 1.5 billion including domestic and international transactions so 15 years 15 times increase so this offers huge opportunity for growth in e-commerce and online shopping leading to exponential increase in small parcels that postal services around the world are uniquely positioned to handle and deliver so and of course a large chunk of these shipments emanate from SMEs so with their universal service model wider outreach and years operational experiences and reasonable cost postal services in many countries have a competitive advantage over private carriers when it comes to services so here I would just inform you the WCL's initiatives and also I just mentioned the cooperation collaboration with UPU so for many years the WCL has been at the forefront in the development of international standards for customers in customs environment so recognizing the significance of e-commerce the WCL adopted the Baku declaration on e-commerce in the year 2011 so and developed its e-commerce strategy for customs the WCL's immediate release guidelines the latest version adopted last year 2014 further support e-commerce and assist both customs and trade expediting the clearance of large number of small or negligible value goods across borders on provision of minimum data in advance of course so the RKC the revised Kyoto Convention the information the communication technology guidelines so which is updated in 2014 also provide a detailed outline on how customs can use these technologies to enhance program delivery and plan improvements in their services to clients and trading partners so the WCL's recommendation on demand materialization supporting documents adopted in 2012 and the lately updated compendium on how to build single window environment further support e-commerce by encouraging our members to identify supporting documents that are normally required to accompany the cargo and goods declarations and examine the need to improve with a view to eliminating them so of course the specific NXJ chapter 2 of the revised Kyoto Convention which deals with the customs provisions specifically applicable to postal traffic providing a simplified declaration so that is CN22 and 23 form and also clearance and duty payment process I'm glad to inform you as of March 2014 98 WCL members had exceeded to RKC and 22 of them have in addition accepted specific NXJ2 so another important provision to facilitate speedy clearance of low value consignments the transitional standards 4.13 of the general annex of the RKC requires contracting parties to specify in their national legislation a minimum value and all minimum amount of duties and taxes below which no duties and taxes will be collected so dear delegates customs and posts have very good cooperation and have been working together over 50 years and established a contact committee in 1965 so which has since provided an excellent platform for posts and customs to talk openly with each other in a spirit of cooperation and mutual understanding and has delivered tremendous results so last year the WCL, the UPU jointly published two documents to enhance cooperation between customs and posts at national level one is the joint WCL postal customs guide two the joint WCL guidelines for developing a MOU between customs and the UPU and posts of course changes have also been made to EMS version so of the CN23 customs declaration with a view to facilitation facilitating the customs clearance of EMS items so in addition to that another important area to facilitate e-commerce is to improve electronic interface with posts and customs and how to expedite advanced electronic exchange of data so which enables customs to carry out a very risk management and take a timely decision to either allow quick release of a postal shipment or carry on its inspection so additionally electronic data exchange between posts and customs is expected to facilitate track and trace of postal shipments and enhance service delivery especially in dealing with the growing number of postal shipments so to that end a joint working group is currently engaged in developing a set of recommendations guidelines good practice on advanced electronic exchange of information and another joint working group is looking into various issues related to the e-commerce with a view to develop a collaborative solutions to support this growing sector of course while securing compliance with security and other regulatory requirements the WCO and UPU have also collaborated to jointly develop the electronic messages compliant with the WCO data model to limit pre-advice and possible pre-clearance of postal items WCO post technology centre has developed an electronic customs collaboration system so CDS on the basis of the joint WCO UPU customs post message so some pilots are currently under progress and more countries such as Canada and the US and more countries are likely to join soon so because I have too many to inform you although I shortened it but I think you want to listen to what we have been doing if you okay I will try to shorten it so besides EDI customs administrations are taking several initiatives not only at the policy level but at operational level as well for example 24-7 clearance E-payment of duties and taxes and E-duty calculator and mobile enabled services so another thing I would like to mention that the WTO trade facilitation agreement was agreed just as Mr mentioned in December 2013 and the protocol adopted on 27 November last year so among others it provides for several measures for expeditious release and clearance of shipments in particular airshipments including postal items such as pre-arrival processing separation of release from final determination of duties and taxes and electronic payment and expedited release a minimum documentation so WCO has all the tools and instruments and also has a big pool of expertise experts so we will also develop a Makato program we will how to say to effectively and efficiently to implement the FTA so we entered into force of course so dear delegates we have together with other UPU have done much in the past and we will have more to do together in the future so I'm confident our collective efforts would go a long way in simplifying and improving postal customs processes to support MSMEs to leverage the growing capitalising electronic economic growth and prosperity so thank you for your attention and your time thank you very much what I liked in this presentation is it's not nations to nations it's firms to firms it's clients to clients work in regions we have to simplify declaration and speed up the whole procedure it's very interesting and it's also interesting how WCO and UPU work closely together and of course have to work closely together now thank you very much and I give the floor now to Mr Friberg-Racheta he's the director channel of Perus Serpost the interesting thing is now we heard it on the multinational level but of course the big question is how do you do it on the national level on the authorities either or on the operational basis and in South America as we know they try to implement this what just you said from WCO is implement this easier clearing this easier declaration working regionally together and it will be interesting to hear from Mr Friberg Mr Friberg-Racheta to hear how they do it in Peru Mr Friberg-Racheta is currently the general manager of the postal services of Serpost in Peru, that's the Peruvian post he has been always specialist in making easy export, import easy and to really make the way clear for e-commerce to bring down the obstacles so he is the ideal speaker to see it from the practical side Mr Grageda is a lawyer by profession and has over 12 years of experience in the postal sector, you have the floor Thank you for the invitation I would prefer to talk to you in my native language I mean in Spanish Thank you, thank you once again it's important for us as a postal operator to be present here to share with you a tool which we've worked on for a number of years with of course support of Brazil which initiated this system but we've managed to further develop it and add elements and in our opinion it's important to further develop what needs to be done, what's been commented on by the presenters as Arancha said the development of technology is important as an instrument and we're going to share this with you in the presentation the easy export program in Peru came about in 2007 there was a major problem for us it's a major program for us we've developed other countries of the region of Latin America and it's achieved great success and we are proud that in our region official posts are developing postal exports parcels exports to other countries using this instrument of course e-commerce is growing and our aim is that as a country as a state we want to generate an instrument which facilitates exports of parcels to international destinations I'd like to share with you and to point out the export of parcels in Peru is an integrated project it's a tool which is used through the postal service through posts and in developing it in promoting it, in strengthening it there are other institutions which are involved at state level not only the post operator but we have customs organisation in Peru which promotes this tool international level 2 here you can see three institutions in order to put you a clearer picture of what's happening and these institutions are involved in promotion of this instrument however, there are two stakeholders which are very strongly involved that's to say the postal service the post and customs and in this connection we play an important role through exporter facile we want to develop a technology this is what differentiates things in Peru exporters when they wish to perform exports don't need to fill in forms this is all done through the web page of the customs in Peru and this information is interconnected with a post so we receive the information and the processing and dispatch of items abroad is immediate of course it's true that we need to innovate it's not only about exporting products abroad but it's through this tool but it's also about meeting requirements of the market in the area of international trade international sales and we've managed to develop things accordingly through exporter facile it's an instrument which allows us to facilitate imports from other countries to Peru and we're currently working with Brazil in this connection so the exporter facile is connected with Brazil through an importer facile easy import system in the opposite direction if you will so what's the easy export program to summarise it allows products to be exported weighing up to 30 kilos and with an FOB value of up to $5000 per custom declaration but due to the growth of this product that we are developing so much that in Peru we hope we will increase this amount of $5000 to maybe $10,000 exporter facile is an instrument which is a small and medium enterprises as a rancher said and we can share with you that in Peru in 2008 we've got micro, small and medium enterprises a total of $659,000 this product can of course be used by big businesses too but on a smaller scale it's designed for MSMEs as you can see here through the sonnet web page there's a whole process which is conducted the registration, the online filling in for all the information so what are the benefits of exporting via exporter facile what are the benefits of the country for the exporters too well first for exporters save money it's quite simple a natural person can do it a physical person or a legal person can do it what's important is in the world of exports and to facilitate things there's no need to have a customs broker this is perhaps the most relevant aspects because this costs a great deal this process there's great coverage at the national level this means that we have to be covered technologically speaking so that all our post offices are able to receive items and conduct the export process so we have points where the exports can be received every day of the year 247 one topic which is important is that small exporters can have access to the mechanism and they're considered exporters as such and as a result they benefit from discounts and from tax facilities for small and medium-sized exporter facile represents major opportunities it allows them to access international markets it opens up windows to other countries and it's an inclusive factor prior to the system in Peru above all if you wanted to export then you had to go to the capital in order to have access to the international markets through the system you don't need to now you can access the system through any point of Peru now you can export from anywhere what then are the achievements we have more than 18 million dollars in exports via exporter facile if we consider things in international currency it's triple that amount we've got more than 43,000 statements transactions more than 5600 msmes which have used the system it's an important impact it's making and 40% exports go to the United States of America and 21% to Europe what matters with the system is that it allows us to compliment other services such as money or the services and there are other benefits which are available and we're working on that in order to further strengthen the system they've got a whole video I'd like to share with you now it'll last 3 minutes and it'll allow you to appreciate the importance of this tool the exporter facile thank you very much Mr Grageda it was very interesting thank you and I think we saw it from the practical point and from South America which is very active we heard it yesterday sometimes merchant countries are leapfrogging in the technology in the adaptation of these rules and can be a good example for let's say Western European or North American countries now I would like to give the floor to representative of the Caribbean it's Mr Sandra Davoren please take the floor she's the secretary general of the Caribbean Postal Union she has this position since 2014 she's also a postmaster general of Saint Kitts and Nevis Mrs Davoren is from Saint Kitts and Nevis traveled a long way here and she's in her role she was assisting the post in developing new products and improving the quality of service of Saint Kitts and Nevis but of the whole region as a profession she was before teacher she comes from education and I think that's not a bad thing to start the career by educating the posts and the regulators how to do the thing so we'll be interested of your presentation Mrs Davoren you have the floor Good morning ladies and gentlemen I deem it an honour and certainly privilege to be able to represent the Caribbean Postal Union at this conference and I want to thank the UPU for their invitation for me to do this as we look at the topic trade facilitation and the development of MSMEs micro, small and medium enterprises through the postal network I will share with you our ideas and experiences as a Caribbean men and women the world over have had to rely on MSMEs for their livelihood on that they contribute significantly to the gross domestic profit of countries they are often considered the lifeblood for many countries and they are very resilient in their nature despite the many setbacks they often experience the genesis of an MSME is usually an individual with a brilliant idea for creating employment and wealth and this usually require funding that the individual or individuals can ill afford depending on the type of business the overhead expenses can be highly high especially if it's a manufacturing business for example the making of bread and pastries or just making clothing some of these business owners however are not technologically savvy and in other instances they don't have access to the internet and that of course would give them an e-commerce experience of trading globally if they did have that also there are some lengthy custom procedures which usually create setbacks for them and in many instances they cannot afford to pay a broker to do these tasks an electronic payment facility setup in post offices could greatly assist these businesses as some of them would like to transfer funds or make payment to other businesses or suppliers in different locations within the countries or even within the region for example an MSME would like probably to transfer funds from Barbados to another supplier or even in the BVI the British Virgin Islands also post offices are strategically located in villages so that access to post offices is quite easy they are dotted across the countries so that you don't for example sometimes you might not have to leave the rural area to go to find one in the capital for example a small business owner might want to transfer funds from a rural post office and transfer those funds to another business in the capital and if those experiences are provided for them the facility is provided for them that would be great especially through the post we have already established here that the post is a trusted organisation the world over and in countries like Sencets Barbados and the British Virgin Islands where they provide funding programs for MSMEs it would be really best if these programs are done through the post thereby giving the post an opportunity to partner with these businesses in Sencets for example there is a program called e-seed acronym it affords citizens the opportunity to start their own businesses by providing them with training and interest free loans ranging from 5,000 to 100,000 EC dollars and each entrepreneur is assigned a business manager and an accountant for at least one year contracted at no cost to the business to ensure the profitability and success of this venture that is why we think that these businesses can come through the post office where we can greater assist them in another location for example like Guyana MSMEs who have a difficulty finding a place to operate their businesses the post affords them the opportunity to rent premises located in close proximity to the post office so they could ply their trade post also can provide access to technology through internet cafe services hosted at post offices entrepreneurs who don't have the technology can come into the post offices serve the internet and find markets for their goods and purchase raw materials and goods to assist them in their business the world at their fingertips of a button the provision of a US mailbox service is another way that posts in the Caribbean help to facilitate e-commerce there are post offices in St. Kate's, in Anguilla in St. Vincent the British Virgin Island, St. Lucia just to name a few that provide a mailbox facility in the US the customers send the goods they purchase online to these facilities and then they are delivered in countries also when customers purchase goods online they want to know that their goods are delivered to them in a timely and efficient manner hence the development of websites through the use probably of dot post or other methods which would allow MSMEs the opportunity to track and trace and return merchandise post office again can consist them by providing a reliable and efficient delivery service and sometimes this is done by providing the goods or taking the goods to their door steps post can create also opportunities to collaborate with governments and encourage governments to review or create the requisite legislation that would assist MSMEs in their business trade in the Caribbean for example there are many cottage industries that are run by women in many cases they are home owners and the sole providers for their families we as a region aim to provide them with access to global markets and at the same time target the increase in women in industry both on a national and global level again I would like to make reference a programme in St Kitts that is called WISE women in small enterprise development and the government is doing quite a lot to assist these women finally we all recognize that the advent of technology and the internet will continue to change the way people do business this phenomena have caused posts to change their most modest operandi and make the requisite paradigm shift so that we can meet the needs and expectations of our customers customers are demanding more and they will find ways to get their needs met this will cause MSMEs to grow and continue in the future to be the engine for innovative and new services in our region we have acted effectively within our region and there is still more that we can do however we think that there is a lot of benefit from inter-regional cooperation for example we have heard yesterday about innovation and new initiatives new products and services being offered around the world but the challenge is how can we as a region utilise the UPU network to dip into and learn from other regional and international innovations and get best practices for the benefit of our customers we are not homogeneous and are at different stages of development in the Caribbean but with hard work and dedication to the task it is definitely possible the post is here to stay but posts must define define their USO and take advantage of the IPDP programs that the UPU has offered and this would assist greatly with reform thank you very much ladies and gentlemen thank you very much Sandra it was very interesting and it shows the importance of the post offices David discussed a lot about where to deliver it he even had this example of somebody taking a picture of the entrance of the house lack of postal address and then send it to the one who has to deliver it now here we heard about the necessity and of the infrastructure and of the teaching of the people there in the post office so you can send off your goods which you produce somewhere in a rural area this was very very interesting both examples Peru South America and also from the Caribbean now we don't have much time unfortunately but I just have one question to the panel it's a very easy question and I expect a very short quick answer what is for you still the main obstacle in e-commerce which has to be tackled just one, if you ask the main obstacle what would it be how do you see it for most developing countries I think they need to have the poor people need to have infrastructure and they need to have a free regulation to allow the e-commerce to proceed so infrastructure and free regulation Mr Grageda bueno for us we believe that one of the obstacles which is present in our region in terms of e-commerce we see it from two perspectives first in terms of raising awareness we have to raise awareness of potential exporters and train them and also we need to facilitate regularity issues to facilitate exports and a third point to include here in my comment it's a role played by the universal postal union in this topic and all the countries we send our mail to it's recognised as an important aspect of the postal service in facilitation and compliance so it's not easy to keep the balance and of course we will strengthen the cooperation with stakeholders including UPS and also the customs self modernisation ok Mrs Davorn what is the main obstacle as always the woman has the last word so how do you do see it one point ok I would say one of the main obstacles we have to get by is the changing of the legislation that would give us more opportunities to create situations for them to access the technology that they need to do business access to technology thank you very much a quick opening to the floor then we have to go to the next panel who would like to take the floor but here I give one rule we discuss here so it's not no long statements no long questions just a one minute question or statement whatever but please no declarations who would like the floor to this topic ok oh yes I can see is that Nigeria please you have the floor the question I want to ask Peru the Caribbean what is the profitability or the quantum of business regarding this initiative thank you please Peru and then Mrs Davorn yes the profitability for us is aimed at increased use of export so it's profitable for us of course social profitability too which means making available to our citizens to Peruvians to be able to use this facility to export to other countries Mrs Davorn the greatest profitability for us nationally it helps to reduce unemployment when these MSM get the opportunity to start a business thank you very much thank you the panelists Mr Jajun Yi Mr Frieberg Wiesberg Racheda Mrs Arancia Gonzalez Mr Guajon Jou and Mrs Sandra Davorn for participating for you very interesting and competent presentation and I declare this panel as finished and we go on as we are working very hard with no breaks to the next panel that's the panel 5 and I ask the panelists to come to the floor it's Mr Saidi Abdul Karim Mrs Lina Rainiene Mr Mutuna Mutusi and Mrs Victoria Tsukulik and Professor John Nkoma please take the seat and thanks the panelists for the contribution we go on immediately thank you very much thank you very much sorry sorry that we had to be a bit short but the interesting thing is that we have so many speakers and so many aspects thank you very much oh thank you thank you very much thank you very much it was very good sorry I had to be a bit I know all the time I give you my I give you my I give you my I give you my I give you my I give you my thank you see you this line so ladies and gentlemen and I ask you please to take a seat again please take a seat we continue thank you very much thanks for stopping your conversations I'm very much for communication I think we would like to start with the next panel so ladies and gentlemen the next panel we have the title how regulation can leverage the postal sector in all its dimension already the title says that regulation could have an important role what the question is and I have to ask these as a regulator is that really the case can regulation leverage the postal sector in all dimension is the regulator the superman in this thing or is he not so what role does regulation have in innovation you know innovation is usually something which comes from enterprises from the human being not from the government can regulation probably do and governments of course ministerial policies can they do a framework for it, for innovation for investments is it necessary to intervene for the regulator where is it necessary and where is it not necessary what to do that regulators don't become castrate regulator don't so what is to do there so what is the role of the regulator we have very different intervenance from regulatory offices but also from ministries in the next panel who can see put the light in different ways the danger is of course of overregulating we all know that overregulating stops investments stops innovative thinking and the important thing is that the regulator becomes a facilitator but how can he as a facilitator improve the value chain the new value chain, the new processes which we have in for example e-commerce and where is intervention necessary for regulators and where not and then there is the other thing we have a convergence of financial services we heard yesterday from the director general the importance of payment postal banks and so on we have more and more streams of migration the financial aspect of the postal services is very very important there it needs of course a financial regulator it needs there's a convergence with telecommunication we just mentioned SMS many things go together with the mobile of course e-commerce goes very much with online so there is also a convergence with the telecom sector with the financial sector what that does mean on the regulatory side we also know many post offices are also internet bistros where people have the access online so we should have a common view of regulation post regulation by the way that will be also go already into the next panel 6 there will also have this issue discussing so that is a bit the introduction to our next panel and we have the panellists are the followed Mr Murtzai Abdul Karim he's director postal affairs and digital signature from Malaysia we have Mrs Lina Rainien deputy director general of communication regulatory authority of Lithuania we have Mr Mutuma Mutusi he's the director public affairs in the Kenya ministry of information communications and technology we have Mrs Victoria Sekulik she is a well known colleague from the postal sector of communications of Argentina and we have professor John as Nkuma director general of the Tanzanian communication regulatory authority I start this list with the presentation of Mr Murtzai Abdul Karim director of the postal postal affairs and Mr Murtzai Abdul Karim is director of postal affairs and digital signature in Malaysia at the international communication regulator he's that since 2000 he had a key role in Malaysia building up the modern postal infrastructure he gave the legal base for the postal services he formulated also the national postal strategy and policy and many things went under in Malaysia regulate for growth so the policy says you need regulation for growth in the postal sector that's very interesting and we will listen to you with much interest Mr Abdul Karim please thank you Mr Murtzai on behalf of poster administration of Malaysia I would like to relate and express my highest appreciation to the UPU, the Swiss government and the government of the Côte d'Ivoire for organizing this important strategy conference as we look ahead to a new world postal sector roadmap and the 2016 UPU congress in Istanbul it is a privilege and an honour to stand in front of all of you here the esteemed global postal leaders and fellow regulators and be given this opportunity to share some of our thoughts and our experience in Malaysia on regulatory development in the changing postal sector, indeed we are now entering into an exciting phase of development in postal sector I would say that 175 years ago we know that we are going to celebrate this year for the 175 years of the Penny Black of the first step I think today we are also entering into something similar if Penny Black has changed the letter mail now e-commerce is going to change the way we are going to regulate postal sector in this century of course in the next decades to come I am going to say that in the next few decades is a golden decade for postal sector and the future of the postal sector is in our hands the regulator cannot decide who is going to win the battle in this sector but the role of the regulator is to facilitate development and ensure level playing field it is up to the imaginations of the postal players how they can modernise and innovate in this competitive and interesting era of e-commerce the post must modernise quickly or declines including in the field of postal regulations the post sector must rejuvenate the regulator also must change and UPU also we must rejuvenate it is up to all of us to decide our future UPU as the global regulator and facilitator of e-commerce in future must play a more important role and a leading in e-commerce we all knows that letter post is declining and postal post is increasing as shown by our panelist yesterday e-commerce is now recognised as the most vital growth engine in many parts of the world including in Malaysia and developing economies therefore ladies and gentlemen it is obvious that the economies of universal service obligation in particular the centre of postal regulation in most countries in its current form are no longer sustainable if mail volume continues to decline year on year at a rapid speed to safeguard the universal service on one hand and to rejuvenate the postal sector on the other we need a fundamental change in the way we regulate and act indeed this call for a delicate balancing act the regulator must transform and act as a facilitator for delivering innovative integrated and inclusive postal sector development agenda yet have to enforce the requirement of the law the regulator plays an important role in rejuvenating the postal sector in this respect Malaysian postal regulatory regime has been transformed in the last few years to facilitate growth achieve national policy objective of the postal sector and meet the national development policy such as to make Malaysia as a developed nation by year 2020 to this end our national postal development roadmap 2010-2014 has given greater emphasis on transforming the regulatory regime as well as continuing the institutional reform which has started since 1992 Malaysia passed its new postal legislation in 2012 among the key features of the legislation as follows the acts require the commission to safeguard the provision of universal service as well as to respond to technical economics and social environments and need of consumer in this regard the commissions has taken a friendlier and lighter approach in defining universal service obligation in Malaysia especially in rural areas whereby the designated postal operator is given a task to develop its own rural service master plan which must be reasonably acceptable by the rural communities and the commission the law also incorporates 3 key dimensionals of postal services physical, financial and electronics thus Malaysia is ready at least from the legislative perspective to have a converged physical and electronic universal postal regime in future the act is not regulating the postal operator but the postal service industry ecosystem including courier operators direct mail service provider two licensing scheme have been established namely universal service license and non universal service license the postal service fund will also be established and maintained by the commission to rejuvenate postal sector including modernizing the rural postal service in this connection Malaysia is still studying a suitable model for the fund for postal sector which may likely advance in 2017 we believe our new regulatory model could provide solution for the regulator to deal with current postal issue like declining mail volume sustainability of USO as well as imaging postal issue related to security digital post and e-commerce as a developing country Malaysia will continue to modernize its postal infrastructure and build capacity to ensure our readiness to support the explosive e-commerce growth in the next decade to come not only in Malaysia within Malaysia which has 30 million population but also within the ASEAN region which has close to 600 million population the postal sector regulator and policy maker must ensure a healthy and vibrant environment within the postal sector itself in order to attract investment in this regard Malaysia has done well in the global ranking for instance we are at number 20 in the global competitiveness index number 21 in the DHL global connectedness index and number 25 in the logistics performance index in closing I would like to reaffirm that the future of e-commerce and the post interwean and the potential of e-commerce as the main revenue spinner the post regulator must play a central role to rejuvenate the post sector and take immediate steps to transform modernize and overhaul their post regulatory regime towards a growth facilitating framework ladies and gentleman we must regulate for growth and not grow our regulation thank you for your attention thank you Mr Moulthay the Apelle Karim thank you very much for this interesting insight and I would like to go to the next speaker it's the colleague from Lithuania Lina Rainier she's deputy director general of the communication regulatory authority of Lithuania Lithuania has this year the chair of the ERGP that is the group of postal regulators of Europe and every year the chairmanship change and this year the chair is with Lithuania she is also chairing for that the sea and the contact network in the ERGP Lina is a lawyer and she's since 2002 in this national regulatory authority which also deals with the telecom regulation and she is as a lawyer of course deals mainly with legal aspects and we also know each other quite well from the Berek it's the bond of the ERGP for the telecom sector you have the floor thank you Mr moderator ladies and gentlemen it's a pleasure to be here and to share short insights into the progress of the postal sector evolution so as you record already I am from the not very big country in the middle of the Europe and we facing the situation that we opened our market since more than 2 years already but today I will not speaking about the opening of the market I will emphasize the issue that it is actually even not important whether the market is closed with some exclusive rights whether the market is in the reserved area position when some glide path for the incumbent is in place or whether there are no exclusive rights at all at the moment so in any case in any case we have the situation on every of us in every single country we are facing the situation that alongside the incumbent we have other players as other operators which are there already active as the bulk mailers which are also present in the market and provide the services which not always clear whether they are recognized postal whether or not we also have the consolidators which also are in the market which play in the market and for the bulk mailers segment yesterday we already saw that they already evaluated from the simple letter bulk mailers to maybe big integrated companies which in any moment can enter the market this is I think major challenge for the regulator because when we look at those all market players starting from the historical operator and ending to some potential integrated operators which are not present in the postal to your postal sector today actually they all are working towards the fostering businesses with the large volumes which are growing and as we heard yesterday and today that the letter segment is declining but other segments are growing and luckily those segments as a parcel segment is growing much more quicker than the other segments are declining so here we have this evolution of growth in volume with some changes from the behavior of the businesses with some expectations from the consumers and all these issues are in front of the regulation and in front of the regulator it doesn't matter what the what the regulator is from country to country whether it is the independent authority whether it is the ministry or in any case someone is performing the function so first of all as it was mentioned today the legal environment is important the competition for the postal sector we may call them very narrow rules for the competition as we understand or we may call in the broad sense the predictable rules how the sector is working and as yesterday director general stated all of us should step out of our comfort zone so I think we already done that and from the perspective of the operators who are competing with each other and thinking about the progress of the businesses and especially from the regulatory side the regulators already stepped away from the comfort zones because we should look around and we should think what is the situation in our countries what are the rules because we see the market we are closest bodies to the market we can see the pulse and we can see some obstacles from the regulation which is in present written in the country so first of all I think this is the challenge because the worst thing that could be when the legal rules are as an obstacle for the market evolution so it's better sometimes to have more flexible rules which are in favor of ever looting of the market player starting from the incumbent as well so the second issue is just extend the oversight from the pure postal market as we understand today because as it was talked a lot yesterday and this morning session there are so many things around going and for the regulator it's important to understand and to be able to be able evaluate and identify the services and the players earlier we had very easy situation postal player means providing postal services what we are having today today we have that postal operator is providing a bundle of services which sometimes fall under other regimes under financial regime under logistical regime so that means that not only operators and the market players are growing and improving the skills but the regulator should improve the skills as well the governments should improve the skills to understand and to monitor what is happening in the market and to reflect it in the legislation of the country so when we are talking about the changing business models and post I think that the major challenge for the regulation is first of all to facilitate and to allow market to evolve at the very initial initial stage and at the end of course everything is for the sake of the small, medium, big businesses and at the end of the day we always come back to the end user and when we ask why we need regulation or whether we need regulation regulation also always can be very hard one or very soft one but for the end user, for the consumer sometimes it's even very difficult to understand what kind of service they are purchasing whether they are purchasing the postal service whether they are purchasing the logistical service to whom to apply to apply to solve the problem the same issue may arise for the postal operators while providing the businesses for the incumbent as well because the market players sometimes of course eager to use some facilities to use the network or to compete within particular areas of the market so therefore we should be trying to put our hand on the pulse and just to try to facilitate the growth and the regulation not to keep as an obstacle for the evolution so I would like to thank you for your attention and I think that the major way forward also from the collection to e-delivery it is always some kind of physical element in the postal market so the postal market still will remain as a platform having some physical element in it thank you for your attention ladies and gentlemen thank you of the Lithuanian regulatory authority in Europe as you have seen of opening the market liberalisation is one of the key questions which is not the case in many other countries so I think we would like to come back in the discussion with the panel to that but Lena has shown the strategy which is of the European Union and of the ERGP in opening these markets which is concerning of course mainly the mail markets now the next speaker is the public affairs of the communications authority of Kenya he is responsible for the consumer public affairs and the international relations of course here in UPU very well known he does that for the last 16 years he was right from the beginning of the regulatory body in 1999 if I understand right in different roles in the communications authority of Kenya be sharing with us the Kenyan perspective on how regulation can leverage the postal sector Mr Mutuziou have the floor Thank you very much Mr Moderator and I would also like to thank the chairman of the conference for according us this opportunity to be able to speak to this great audience let me start by conveying apology of my minister was expected to sit on the panel this morning but due to other pressing engagements in Kenya was unable to make it would try our best to represent him the Kenya ICT landscape is divided into the policy maker who is the ministry the ministry of ICT then we have the independent regulator the communications authority of Kenya who regulates the entire ICT spectrum from telecommunications broadcasting postal services e-commerce within that lineup we have the postal corporation of Kenya as the designated postal operator we also have other licensed courier private postal operators 214 et on a 1400 post au courir outlets internet penetration est à 64% maintenant 26 million mobile subscribers in a population of about 40 million the penetration of mobile services in the country is at 82.6% the last three statistics giving you because innovation is actually taking place in the platforms that are being powered by modern technology including digital communication the landscape of the legal regulator framework we now have a sector legislation which is specifically addressing issues of e-commerce and matters of cyber security these are very important elements of innovation in the postal services because as have said the most of the innovations are coming from the digital platform and of course within those digital platforms we need them to be secure so that players and customers can have peace of mind when they are transacting we keep on progressively reviewing our sector policy so as to take care of emerging issues to ensure that the trend in the industry keeps up to the best standards and the last one was reviewed a while ago 2006 the sector guidelines are the ones that really guide the market operations and these ones we recently reviewed them and they are basically targeting emerging markets and emerging markets are the ones where we are finding a lot of innovation coming in services that are very new to the postal, traditional postal business of course within the regulated framework we have the license terms and conditions within which all people are licensed to operate in the postal sphere ought to follow we also take advantage of forums like here to get global perspectives and best practices that we can infuse into our regulatory market as Mr moderator you say regulators are basically enablers and facilitators of business and we do also subscribe to that in Kenya the regulator sees itself as the facilitator of all these services that are being undertaken within the ICT sector and infact our vision is to see all Kenyans have communication services by the year 2018 so we provide an enabling environment where players can compete and find use, find business reason for existing in the country and also for the customers to also take advantage of the open market and be able to get value for the money we get involved also in infrastructure development and services where we assist the playing ground to so that the players in the market play within an atmosphere that has very good and well developed infrastructure we develop also markets so how do we regulate and foster innovation because we are only facilitators we are not the ones innovating as such so we get into lots of research studies and development so that we can be at the cutting edge of what is expected in the market and this is to enable us to come up with regulatory interventions that will be able to enable all players to find very conducive environment where they can innovate, come up with new services compete in a manner that provides value to themselves and to the customers capacity building as a regulator we need to be at the cutting edge of what is happening in the market so we carry out a lot of capacity building so that the regulator is also at a level where they can fully understand what the operator is doing and in fact we like being ahead of them sometimes but of course since they are the players in the market interacting with customers they are far much ahead capacity building we conduct capacity building for the players in the market the licensees to just give them to some of them understand the new trends in the market because we have big and small players and some of them we really need to assist them to get to the level of the cutting edge of business the Kenya Post which is the designated post operator also has a unique obligation of doing the universal service obligation but this is an obligation that can also be given to another person but currently these are the people who are doing it and we have seen a lot of innovation coming from the Kenya Post recently and I think one of the most celebrated is the offering of the government services within our post offices we call it Houduma Centres and this is a very innovative aspect of post office where we have seen government services getting closer to the citizens of post office of post office we also have seen them getting to financial inclusion where banks are partnering with them also using their large networks to reach their customers a few challenges there national addressing system of course the issues of use which are across I think everywhere we do this all the time and everybody is complaining they are contributing much more than they would wish to do we are doing a few things to try to overcome the challenges and for the national addressing system we have evolved a national policy that is looking at national addressing system as an infrastructure addressed from a national policy level so that it can be driven by the government and the regulator legislations on USF we have ensured that they make it mandatory for all players in the market to contribute to these so that it can be expanded to reach all people and of course regulation of e-commerce we have strengthened it by addressing issues of cyber security and within the monitoring system we have recently acquired the FID from the UPU and we are rolling it out in the country to be able to monitor our quality of service thank you very much Mr. Moderator you are the leader of my time thank you thank you very much Mr. Mutua Mutusi for this interesting insight of the work and the policy of the communications authority of Kenya of the Kenyan regulator and I come now immediately to the next speaker that's Mrs. Maria Victoria Soukenig she's well known in the UPU she's an advisor of the international affairs and education secretariat of Argentina she is representative in the UPU since 2006 and she Argentina's vice chair of the CA and her education is master of international affairs and economics and I give you the floor Victoria to you and to your colleague from Tanzania as short as possible thank you okay good morning to all of you first I would like to convey the best wishes of Mr. Banner the Secretary of Communications who wish you every success we're bringing you a brief presentation now we'd like to point out some of the basic concepts in the area of regulation and above all the challenges that we've identified in this area I think that the main challenge we've seen it in the presentations today and yesterday is to ensure that the regulator is not seen as a bad party in the film through the other presentations too we've emphasised this and we will continue by reflecting on the matter some of the basic ideas in terms of the role of the state to summarise as we all know are to ensure the constitutional guarantee of the availability of correspondence to secure communications and their expansion to pursue the development of the sector and its working conditions and to promote conditions for value competition and above all to pursue development, social inclusion and progress of the country the state intervention in post-regulation ensures compliance with these objectives and the satisfaction of social needs many of these concepts were expressed by the previous panellists and we fully share what they've said and we hope to contribute from our side, from our humble position we understand that regulation is a tool to reconcile all interests in the sector it is of course an ongoing process that faces constant challenges specifically other today and yesterday we've spoken about regulation and the various requirements seen on a daily basis through technological development and change in society in general and our aim is to take up this challenge on an ongoing basis to update ourselves and as we've seen through the various opinions expressed it's important that regulation is practical pragmatic and flexible and we shouldn't be seen as bad party in the film through regulation the state needs to order the markets and the stakeholders and the market too as was mentioned yesterday our aim is to ensure that clear rules are applicable to all and we defend the rights of users and workers I repeat we need to defend the rights of users and workers I think we feel it's a very important point and we base ourselves in a sector which counts on the biggest physical network in the world and this network is made up of human resources and for this reason we point out the importance of the rights of workers it's a fundamental factor in our sector in terms of the role of the regulator now we'd like to mention as has been mentioned today and yesterday we need to act as a facilitator so that all stakeholders can work and develop under the same rules of play specifically speaking we need to ensure that the conditions in which services are applied are correct and that quality is applied correctly we need to ensure compliance of objects and public policies ensure human rights communications as we mentioned before in order to ensure this compliance with the objectives and public policies and human rights communications there is a particular case in Argentina which we'd like to point out this we would say that new challenge in December 2014 there was a law which was adopted and this law is known as Argentina Digital and the aim is to incorporate within the regulatory areas our regulation control monitoring verification of a postal service and communications thus far we have a regulated telecommunications postal services satellite services and from now onwards we will also attend to ICTs this law has created a federal authority for technology communications and this will report directly to the national executive and our new challenge is to regulate and our aim is to harmonise the interests of the various stakeholders and to reflect the needs of citizens in the area of new technologies and innovation other challenges we face very briefly now we've identified the following challenges and we share these with many of the countries here present we need to adapt control and regulatory tasks as you mentioned before this is an ongoing task and it needs to be based on needs of the various stakeholders and above all of users the implementation of mechanisms for citizen participation in order to meet the growing requirements of users as things stand requirements are qualitative rather than quantitative and we speak a great deal about the importance of understanding and anticipating needs we need to comply with what we promise to provide we need to provide the service we say we're going to provide it's also economic development with social inclusion and we'd like to point out here a number of functions which are provided by a designated operator they're not only to additional services that are provided by a DO but there are also the distribution of smart codes of public transportation through a loans managed by a social security there are links with citizens established at post offices and various government services provided at post offices I shouldn't neglect the most important aspects at this conference we're at a UPU strategy conference here and at the international level we see the UPU as a partner also in regularity of matters we understand that cooperation with regard to development and postal reform is very important and the work conducted by restricted unions is important too and in our region we can say that we're working close cooperation with the UPU and the PUAS and we share a great deal with the UPU and PUAS and it's very important to exchange best practices and to organise forums, seminars and debates and this is very important and future events we can do with this and other topics and we can bring in all players involved in the work of universal postal union with a view to developing the sector this is in summary I've tried to be as brief as possible and what I've said I had little time available but this is what I wanted to share with you and of course we are available to continue to work with the UPU and member countries in particular in the area of regulation and this will allow us to develop the sector as a whole thank you, thank you thank you, Maria Victoria Soukenic sorry I have to be ok so I would like to go straight to the next speaker who is a colleague from Tanzania it's professor John as in coma professor John as coma is currently the director channel of the Tanzanian communication regulatory authority he is that since 2004 he is in the family of the regulators of well known personality I may say he is also regulating telecommunications broadcasting postal services managing the radio frequency spectrum I would say how it should be and all together and professor coma has over 25 years experience also in university teaching he was the head of department from 1997 to 81 in the University of Dar es Salaam and then the University of Botswana where he served as the dean of faculty of science and he is a professor of physics and so not always lawyer also physics could be important in regulation John you have the floor thanks very much I would like to thank the UPU for organizing the world strategic conference and also Averacost for sharing this particular meeting my presentation will be in two parts the first part will be talking about Africa in general wearing my height as a chair of the administrative council of the Pan-African Post-Union and then later I'll shift to regulation within the t-shirt so to start with the Pan-African Post-Union is a specialized agency of the African Union there are 44 member countries and the vision of of the Pan-African Post-Union is actually to be one postal network for Africa but not just isolated as Africa but also as part of the global postal network it has quite a number of noble objectives in its strategic plan the first one is the establishment of adequate and efficient postal outlets and the intra-African married transmission networks the second objective is creation of the new ICT products and services development of the postal financial services I think in the last two days we've seen how important the financial services are we've also seen how important the ICT products are the third objective is to improve efficiency and capacity building at the power secretary and I'm glad that the secretary general of the power is actually here objective number four is creation of Africa and the objective number five is the promotion of reforms of sustainable development of the post in the continent and finally objective number six is to promote responsible and positive contribution to the community and the environment now Papu has got quite a number of those noble objectives we had a very good meeting where we reviewed the performance of the African countries since the Doha postal strategy and also preparing Midway to us the next strategy in Istanbul let me now shift my head to the regulation of in Tanzania first of all I should say that TSARAI is a convergent regulator so it regulates telecommunications broadcasting and poster there are a lot of discussions whether you should have one regulator or more regulators but I would like to say that within the experience of the Tanzania situation I think there are a lot of synergies for example you have a directorate of poster regulation a director of telecom regulation a director of broadcasting regulation you share all the legal issues licensing issues you also share the issue of consumer protection and market study tariff analysis it doesn't matter whether you are analyzing the tariff for telecoms or for broadcasting for the poster so I think those synergies are important the regulation improves the postal sector governance by primarily ensuring proper operation of the designated post operator which in Tanzania is the Tanzania Post Corporation the regulation landscape actually goes a long way since 1993 and then 94 there are separate regulators for telecoms for posts and for broadcasting but in 2003 these were introduced into a single regulatory body the importance of policy is also important there is the national policy of 2003 which outlined very clearly the importance of competition the importance of revolving the private sector and then the importance of developing a national address system which in this case is the postcard the legal laws we have the Tanzania Communication Regulatory Authority Act which stops the regulator in 2003 and then we have the electronic and postal communications act of 2010 from these laws you have regulations like you have the consumer protection regulations of 2011 and this includes all the issues of telecoms broadcasting quality of service and so on the institution arrangements between the government and the regulator and the operators are clearly defined my minister is here who actually heads the Ministry of Communication Science and Technology let me say that the regulated services include the universal services electronic services and then courier services there is quite a lot of competition in the courier area where you have been the international licenses like DHL, TNT you have the national licenses and then you have the East Africa licenses from between Kenya, Uganda and Tanzania, Rwanda and let me conclude by saying that there are also quite a number of challenges and these challenges include the management of the new financial services in the country financial services has been very successful for example money transfer by the mobile companies and within Tanzania there is quite a lot interoperability between one mobile appareil and another there is also cross border money transfer for example between Tanzania and Kenya you have the safariqom in Kenya and vodakom in Tanzania you can pay across the border with cross payments between Tanzania and Rwanda for what is known as TIGO PESA now all these of course have been facilitated by regulation to conclude I seen the posts in the early years looked at RCTs as a threat when they did a sort analysis that was a threat but now it is clearly an opportunity so I think the post sector has to integrate the RCTs in its plans so that we see applications like e-commerce, e-government and all the electronic applications thank you thank you John thank you very much for this statement Professor John Asencoma I just have a short question and then we go to the to our dear friend telegates where do you see be a bit self critical where do you see a point where we could bring down regulation we all find or some the operational side finds too much regulation too much red tape, too many obstacles where in you field in being self critical you think we could bring down regulation we could deregulate I start with you deregulate in Malaysia just one thing just a brief answer we can deregulate the value added service that's happening already and USO we have to relax a bit okay Lithuania or probably for whole European Union for once you can speak for the whole European Union as for Europe actually the regime is very light so the entering is already deregulated the provision of the services is very liberal could you speak up a bit the provision of the services is very liberal already in the Europe so as for the Lithuania I think what we have done yesterday I mean like in the very short period since some time it's we lighten the universal service up to the natural less yes forward to the person Thanks I think what I have seen is the more we innovate the less we regulate because most of the innovations ride on services that are already regulated and if the innovations are many you don't kind of regulate every other innovation so most of the innovations operate in an atmosphere very much regulated so the more we innovate the less we start getting into regulation and we've seen it even so when you fly back to Nairobi where will you deregulate you go back and say I've been in Geneva where do you see a possibility we need to encourage more innovation because as as people innovate more they get into the realm that does not need a lot of restriction and that is really when you start allowing them to do what they ought to do as long as it is not inhibiting other people to play Argentina where would you deregulate deregulate Yes in my opinion yesterday one of the speakers in the first panel said that we needed increased regulation and we believe that we shouldn't speak more or less about regulation regulation is needed and countries need to know their own reality and regulate based on reality and the specific situation in their country but we can't speak about more or less regulation that's not in order so you would say better regulation but not less regulation John well you don't know regulate if the market is working for example a good example is the interconnection rates I mean you allow the market to regulate itself but if there's a market failure then of course it's not a win in the financial services for example we've seen interoperability is not something which the regulator forced but I think the market itself people realize that if you're subscribed locked one mobile operator it's not good so you don't regulate if the market is working Ok so that's clearly if it's not really necessary to regulate it is necessary not to regulate as I understand but I would like to open it now to the floor to you dear delegate I have an intervention already from Cuba Cuba you have the floor thank you brief after one minute I'll intervene thank you thank you for giving me the floor in Cuba we are working on the regulatory framework and regulatory policy in mind the topic of flexibility above all and postal reform we understand that we need to diversify services you're all familiar with this subject we are dealing with these topics too in Cuba and the new trend of postal services the universal service and electronic services too in Cuba I'm a Malaysian speaker to talk more about one topic about rural communities how have you born rural communities in mind in the regulatory issues in your country particular in terms of providing services in rural areas in Cuba too it's an area of concern thank you thank you Cuba more site up to Karim could you answer regulating the universal service especially in rural areas is a challenging methods not only in Malaysia I think in Cuba as well as worldwide but as letter post is declining which letter post used to be the main finance of the universal service system in the last decade for example so the overall model is changing so what we have done in Malaysia is how to make sure that our universal service is not burdensome so one way of doing it in Malaysia in particular what we are trying to do is to ask the designated operator themselves to define what is rural service and the service standard that you're going to offer rather than the regulator who impose on you but of course there will be some safeguarding measures to protect the consumer I have a question isn't mobile communication mobile handsets and so on sms replacing a lot of communication which was meant to be before in mail postal mail and that almost replaces a bit universal service very interesting questions I think many countries are looking into how you can have a converged universal service for example in telecoms and post but I haven't seen anyone in the world has done that even in Malaysia we still have a separate universal service for telecoms and for the post and I think in the next few years maybe in the next decade we will discuss this in the next panel of course mais j'ai encore une intervention once again France wants to speak France you have the floor but please be brief in your intervention thank you you have the floor France thank you I'm Jean-Paul for Seville I'm responsible for regulation for the postgroup in France I heard the various interventions and in my understanding the regulator today needs to be very aware of the universal service and how it's financed the clearing funds of course don't the compensation funds don't function properly national budgets are limited and we need to reflect on actual demand and to understand what level of universal service is today and what can be tolerated at the level of universal service we need to ensure that the universal service responds to the drop in volumes in terms of extending regulation to other sectors I believe that things begin with parcels and financial services we talk about new technologies there are regulators of course in these markets financial services in any case there are the competition authorities which one day may become the only regulators in the postal markets and finally I would like to draw your attention to the facts that we need to think about protecting postal operators from other operators which don't comply with the same rules of the game in terms of taxation and social measures thank you France for your intervention of course the final comment is a very important one and unfortunately we can't discuss that at this point if the rules are the same for posts and for new players such as Alibaba such as Amazon there is a big question opened up there we might be able to discuss that this afternoon but we have a lack of time time is limited and the question of financing the universal service we will discuss that during the next panel so at this stage due to time constraints I need to conclude this panel I'd like to thank all the panellists I'd like to thank the four panellists who have just spoken from Malaysia Mrs Raniini from Lithuania Mrs Sukunik from Argentina and our speaker from Kenya and Mr Nakoma from Tanzania I'd like to thank all of you for your various interventions and for your contributions and I would ask the speakers of the next panel panel 6 to come to join us immediately on the podium that's to say Mr Tolstine Alton Mr Jacques Camond Mr Eunice Gibrine and Mr Gabriel Mikkel so many thanks we will continue in two or three minutes time thank you thanks very much so thank you very much thanks yes I know thank you very much we've seen each other in Nairobi it has had such a good memory thank you Dan and give my greetings to your colleagues yes thank you very much thank you very much thank you very much John est-ce qu'on pourrait me donner un espresso oui merci oui oui je suis le moderate merci parce que j'ai pas le temps de le chercher so I'm fighting a bit with the time but I think it should be all right I mean I'll go a little bit about four to one bonjour Monsieur Tolstine hello how are you this morning so dear friends dear colleagues we go on to the panel number six the last panel this morning thanks for your enthusiasm to stick to the end of this morning lunch is not waiting yet so we're looking forward to the next panel the next panel we discuss we also have regulators on the panel but not only regulates representatives of of the postal Pan-African Union and of course also of of governments so it is quite a versatile panel of course this morning it's more about governments more about regulators less with the postal firms that we had very much yesterday and we'll have it again this afternoon the discussion this morning this panel is about universal service serving member countries businesses and citizens through the universal service universal service was already mentioned obviously this morning we can't regulate we can't have a policy a government policy without respecting the universal service because I think everybody agrees liberalisation is great opening markets is great doing business is great but it can't be only for the people in the privileged areas in the towns in the privileged parts of the towns universal service has to serve also those in rural areas the poorer people and so on universal service is a demand of humanity I would say universal service, financial services telecoms medical services very much so this is an important topic it's a topic for regulators of course for governments because the regulators they have to implement the rules of universal service the governments have to say what are the roles have to do the definition of this universal service that's not the same in every country and the operators who have usually the license of the universal service who have the obligation to do the universal service they are of course the ones who have to do then the service to the citizen the definition of the universal service is different in every country that's good like that that's concerning the needs of the population and also concerning the national conditions the European Union it's very difficult to do a definition for the universal service in the postal area because the situation in Greece or in Latvia is different than it's in Germany or in Spain and the universal service definition has to be a bit different from country to country but some common rules but there are some common rules for the universal service without being or being also in implementing I hope we can also discuss which role the integrators have the e-base, the Amazon the Alibaba of this world because they of course can pick their cherries they don't have any obligations but shouldn't they contribute to the financing for example of the universal service because it was just mentioned by the French colleague you know what about financing universal service in many countries this is a problem and we have to face this problem because if you can't finance it anymore it is useless to talk about universal service this is a difference to the telecom sector that universal service usually is easily covered the cost covered by the market not the case necessarily in the postal markets so I would also like in this panel to put a special focus on the emerging countries because we have a national universal service but we also have an international universal service the universal service or the post situation of the postal services in less developed countries is completely different than here in Geneva or in Paris or in New York and I think we as a UPU family have to really also go into this discussion new ways also their innovative ways could be the way more using modern technologies like mobile payment mobile telecommunication to deliver the needs of the people in rural areas in for example in Africa in South America so those are the topics we tackle this morning and it's a pleasure to have my colleagues here I start the colleagues are Thorstein Olsen the director general of the Norwegian Post and Telecommunication Authority Jack Hammond the chairman of the Belgium regulator we have Yunus Dibrin the second general of the Pan-African Postal Union and we have the honour to have the vice prime minister and minister of communication and information technology of Ethiopia the honourable Dr Dibretzi and Gabriele Michael here welcome gentlemen to this panel and I give the floor first to Thorstein Olsen Thorstein Olsen is since four years director general of the Norwegian Post and Telecommunication Authority he is since the beginning of this authority there he has built it up he has a very active role not only Norway but also in the European in the European group of regulators of the telecom regulators of the BEREC he was two years ago vice president of BEREC and so he he has of course a big knowledge of regulation general but the postal sector also belongs to this authority so I will be interested to have your short presentation Thorstein you have the floor thank you Mark and thank you to UPU for inviting me here I'm very glad I got this chance to talk to UPU also haven't done that before so this is a great pleasure for me to do this and I will start with my conclusion I will conclude that we need to find a new definition of postal services and that mail is not anymore the most important way of communications so I'll show you why and this is happening on all countries in a different phase though but it's happening in Norway as many others have said today the declining volumes of letters are increasing and the increasing volumes of parcels are there and it seems quite balanced we have 22% less letters since 2005 and 21% more parcels since 2005 so it's pretty balanced but you have to remember that we are talking about billions of letters and only millions of parcels are not balanced and this is crucial to all postal operators throughout the world Norway, Norway Post is the main UP operator they are represented here so I have to be very have to behave myself not talking badly about Norway Post they are a good company so it's our ministry they are also here so I have to behave but our government in Europe they have finally decided to propose to liberalize the postal market in Norway and this proposal will be put forward for the parliament hopefully before the summer so at the end of this year we will probably have a liberalized postal market also in Norway but as you see the letters are declining the number of letters are declining so there won't be much new things to compete on on parcels there is full competition already this is the estimated development of the number of letters for the next years to come so it's billions of letters are diminishing they are gone and there are other ways of communicating because people are still in need to communicate with new means of communication and we are facing this severely in Norway and we have a digital population we call it a digital population because now the figures are from last year more than 80% of the households have access to internet and one third of the households have actually internet connections with more than 32 megabits per second and almost three fourth of the population not the households but 75% of the population have smartphones so they are communicating via smartphones instead of letters and they are communicating more and more via the smartphones and via internet actually 90% of the population use internet banking so the bank branches are closing down also and since two years ago the majority of the population is actually reading the newspaper digitally and not in paper anymore which is a tremendous challenge to the newspapers and the news houses and as of next year our government have decided that all communications from the public sector to the inhabitants and the citizens of Norway will be done by email this is very severe for Norway Post and others that are conveying a mail but we have to adapt to this and this shows that mail is not important as a means of communication and anymore but mail and especially parcels are still very important the implications we see from this is that we need a new and clear definition of postal services I will come back to that and ask the UPU to start looking into a clearer and better definition of postal services but we still need a minimum level of universal services especially when it comes to parcels we need in all the countries of the world we need an efficient network for distributing physical items the electronic communications have come to stay and people will switch to electronic communications for the normal communications but we need better and more secure physical networks to convey parcels and physical items and as we see we have seen yesterday and we see today that there are huge differences between the different countries in the world but there are also differences within a country or within especially within Europe it's a huge difference and that is a challenge because the needs in the different countries are very different between the north and the south of Europe it's a huge difference and we need also to start a new discussion on the right to communicate because that is what we are trying to regulate not the letters as such the government of the world need to ensure the right of the citizens to communicate whether this is by mail or by electronic means the right to communicate is what we are striving to achieve we have to start this discussion in a new way we have to look into the universal service obligation within the telecom sector and within the postal sector because the way we communicate changes and the universal service obligations within these two sectors have to melt and we have to have to regard them together but to enable us to do that we have to start we can start with the postal sector and we need a clear definition of what is post in many countries we don't need post anymore to communicate but we need post to ensure the fiscal conveyance of items and we I would like to start with this the yellow circle is what somebody called the postal services it includes conveyance of all physical items whether they are addressed or not it's included in the yellow circle and a part of this yellow circle is the universal service obligation that should depend on national needs within this yellow circle this is a white circle that is the registered and unregistered addressed mail that is smaller than the postal service as such as many define it but we are talking also about the basic postal services and what is that it's not registered and unregistered addressed items as such because in this circles we have not put in any limitation when it comes to kilos for example and that is the main lack of conditions we find throughout the world today it's a definition universal service obligation it's not a definition of postal services as such and when I was leading a working group within SERP many years ago we were trying to define what is the real postal services what is the source actually and the funny thing is that everybody knows what post is until they are asked to define it and it's like time everybody knows what time is until you have to define it then it's almost impossible so that's why we are striving with this definition and the core element of postal services is actually the red circle it's unregistered addressed items that is the unique thing that postal operators throughout the world does registered mail can be passes or all ordinary registered letters but they are all registered and they are based on an individual agreement between the operator and the sender but the core thing that nobody else is dealing with is actually the red circle unadressed items when you need a postal operator as a third party that you trust and the trusting thing is a very very special thing for postal operators throughout the world and still there are only the designated postal operators that is dealing with this red circle unregistered addressed items and I think we have to start with defining more clearly what is postal services and then we have to start discussing how to ensure universal communication services including the electronic services yes thank you very much thank you Thorstein Olsen thank you very much for this very interesting views and food for thought about universal service and I give the floor to another colleague of mine Jack Hamond he is the chairman of the council of the Belgium Institute for Postal Services and Telecommunication Jack joined BIPT the Belgium Regulator in 2013 and before he has quite an interesting curriculum vitae he worked for Disney Corporation and for Verizon business he was in Cisco so he comes from the private sector and then he changed to join the public sector as director channel for personal and organization development at the FPS personal and organization he is by profession has a master in organizational psychology and has an additional degree in management and is now as I said the chairman of the Belgium Regulator who is also regulating telecom services together and he was last vice president of Perek, Jack you have the floor thank you thank you Mark if I may first of all I would like to thank the director general and the vice director general of the UPU for organizing this conference I know that I have a challenge because we have the lunch afterwards then I have two questions for you please answer quickly, first of it when you get a parcel home within the last three months show me your hand last three months okay thank you and did you send a personal mail or postcards within the last six months six months okay they still work to do you know when I was a young boy I enjoy a lot the postman of course because I was getting a nice presence from my grandmother but also because when you think about postman you think about every time all the weather is it a letter, is it a parcel they are just coming to your home to deliver it, it is incredible and for a long time but I have to sorry about that Mark to talk about my holidays because I was on leave last week and I don't know about you but when I'm traveling the first thing I need to do is to find some post office and to find post and mailboxes and it's so attractive and you know interesting for me that whenever you go you will find in the middle of nowhere mailboxes this is just incredible that you are a small company you are in a small farm far away you will get your letters you will get your parcels but as you know we told that already for the last two days there are changes in the postal environment we see a fantastic growth of the parcels and in the panel 6 of course we have to address that because or PMEs, SMEs small medium business enterprise they need of course postal services to be successful in the e-commerce and we see the transformation the transformation based on four pillars first of all dryfall changes are based on new kind of competition secondly new kind of demands from companies and citizens last but not least collaboration trends between market players and of course a number of changes like Thorsten said between economical situation social situation and technology evolution but of course what we see and I don't want to discuss too much about that for example postal e-services but we see also some changes in behaviors like community mail and we see also that in the transformation of postal players they change the way they are delivering or mail and parcels for example in boxes home or in pickup points and we can even dream to get your lunch later on delivered here by post companies at ERGP we knew that it was the right time to think about what will be the USO in the future based on the existing European postal directive and then we first had to look on what's going on in Europe of course and what we see is that there are different trends like Thorsten said we don't have one single model fits all we have changes enlargement, coverage, reduction different trends and that we need to understand but also in the world we have in Canada New Zealand or in the US different ways to think about postal services, coverage and universal service obligations then we continue the exercise IGRGP with our consultation and stakeholders meeting first of all we see that when we look about quality of service we see about number of postal access points or registered mail we have difference within Europe and the United States and then we decided to go through five questions first of all what could be the common minimum scope of USO including essential elements that should be guaranteed secondly, who will finance that and how do we need to define a USP provider what will be the relationship and impact on USO and competition effects but not the least thinking about professional or private users we have of course to think which user category should be targeted by the USO ladies and gentlemen I don't know if we have to talk about evolution or we have to talk about revolution if we look to the first preliminary bottom-up feedback we got from all the players and governments d'attendre à des étudiants qui ont rencontré il y a quelques mois. Ce que l'on peut voir sur la définition de l'US est qu'il y a une, qu'on doit discuter sur la réduction, ou au moins révéler les scopes. Deuxièmement, nous devons introduire plus de flexibilité. Deuxièmement, nous devons considérer potentiellement des groupes spécifiques et des besoins. En regardant la désignation, nous devons réfléchir à la façon dont nous allons désigner les providers de l'US. Les auctions publiques, la tendance, beaucoup de questions. Deuxièmement, nous devons faire cela en question. Deuxièmement, nous devons financer, de différentes manières pour le faire, de l'économie, de la finance publique, ou même de l'économie de compensation. Nous devons encore parler de cela plus tard. De la compétition, aussi de la révéler ce qui sera l'impact sur la compétition générale et le futur. Mesdames et Messieurs, c'est le temps d'aller au prochain niveau. J'invite tout le monde à aider ARGP et UPU à penser sur le futur de l'US. Parce que c'est le temps maintenant de penser sur le futur. Et je rêve d'avoir un temps dans le monde quand je vais faire quelque chose d'un autre pays, d'une petite compagnie, et d'avoir à la maison, indépendamment quand je vivis dans le milieu de nôtre, comme je l'appelle, j'espère que la Belgique n'est pas dans le milieu de nôtre. Mais j'aimerais vraiment inviter tous les membres d'un call to action pour penser sur cela. J'invite aussi vous de voir, à la fin de 2015, sur le reportage. Et j'aimerais vous dire que je vous remercie pour le futur. Merci. Merci, Jacques. Merci, Jacques Hamard, pour cette présentation. Et je vais à la prochaine, Mr Yunus Gibrin, qui est le ministre outros des Etats-Unis des Canadiens africains de l'Union Postale, Mr Yunus Gibrin était le inspecteur de la ministère des Etats-Unis des Etats-Unis des Etats-Unis des Etats-Unis et des sectaires ICD des Etats-Unis de l'Union Postale, il a la puissance postale l'expérience. I think you are since 30 years, I didn't think you're that old, but I think 30 years experience in postal development in Cameroon and in other countries. He's also, he was also representative of Cameroon to the council of administration of the UPU, so he knows UPU very well when they served there as a chairman of the technical corporation and postal reform project group in UPU, but now you present, represent the Pan-African Postal Union, Papua, that's also where we met in Grand Bassam in Ivory Coast. Recently, you have the floor, you know Stiblin. Merci. Thank you, moderator, and my thanks above all to Côte d'Ivoire, which is hosting the conference at the CICG in Geneva, and I'd also like to thank the directeur général of the UPU, the Swiss authorities that have enabled this meeting hosted by Africa to take place. Now before beginning my brief presentation, I wish to point out, I've just noticed that we have a convergence of views with the UPU in regarding the contribution of innovative inclusive solutions. The African Union for his 2063 vision has an objective, which is a prosperous United Africa through inclusive growth based on sustainable development, and PAPU, last week, organized a conference on its vision for 2020 with post 2020 Africa at the forefront for developing inclusive solutions to satisfy the needs of clients and all parties as part, and therefore inclusion really comes cross strongly through all of these institutions. Now, very briefly, I have little time, but for detail, but you see the aspirations of the 2063 agenda of the Africa that we want, which you see now displayed on the screen, a glimpse of the PAPU, which was established as a governmental body, a specialist body of the African Union, a few indicators which are appearing on the screen. They speak for themselves, and could the speaker is asking for his laptop. I thought I could read the screen, but I'm afraid I can't read at that distance. Well, yes, if we need the electronic means of communication at the post. Yes, so as I was saying, we have, therefore, 76% of adults who do not have a bank account, over 20% of post offices in Africa do not have electricity and are even less connectivity, and over 12%, almost 20% of the population does not have access at all to post services, which, in terms of the Pan-African Postal Union, provides us with this strategic vision for promoting visions in order to develop the postal services in Africa, in all member countries, and to encourage cooperation between these stakeholders in order to save time and give you, go into all the details you see in the tables, but you'll have this in the documents that will be circulated. Now, what I wish to emphasise are the challenges that we face concerning the very rapid development of the market and the acceleration of technological innovation. Clients are becoming increasingly demanding in terms of the quality of service. We have a drastic decline in mail volume with reduced profits and an exhaustion of the investment reserves, and the organisation of the service, postal services, is constantly evolving. We have requirements for the offering of postal services that have to be simple, affordable and accessible in Africa, contrary to the diagram that was showed by a previous speaker, in Africa, this demand is growing at an increasingly fast pace, and the sustained development of a postal market is increasingly open to the competition. Therefore, how can we prepare tomorrow's universal postal service? We must therefore define a universal postal service that is appropriate for the needs of our time, and that is appropriate in order to take into account the developments. And we are talking about a dichotomy in development, given the development of new technologies. Now, I'm talking about dichotomy, but there is no antinomy, because technology is a neutral factor, it depends on us, and it's up to us to use it appropriately because even criminals use it when they see fit. Therefore, we have four criteria, number one, improving the quality of service, two, diversifying the services, physical, financial and electronic services, three, improving infrastructure, and number four, postal regulation, which are the main thrusts with the improvement of the service for both domestic and international mail services, postal services, and also financial digital inclusion, because the theme of financial inclusion has become a major theme for our organization, the African Union, which is seeking integrated development by 2063, as I said earlier, when it will celebrate its centenary anniversary. The improvement of infrastructure and is the most significant aspect because the weaknesses, the breaks on development in Africa are derived from the inadequate infrastructure and the lack of an addressing system and the obsolete nature of the means of communication, which at African Union's level has led to the key priority being the strong car operation with the UPU and the PAPU in order, well, first of all, we didn't want to put the car before the horse because connectivity and the inclusion that we see for African citizens wherever they may be, whatever the size of their wallet may be, requires a basic infrastructure in terms of connectivity, which itself depends on the availability of electricity of a power grid when it is needed. And therefore, this has become a flagship project, which will give ride at the headquarters of the African Union in August of a conference for the international lenders conference, which will enable financing and to enable all Africans to be connected and to be citizens of the world. And also the addressing system, which is also a factor, it's part of our identity. Somebody who does not have an address simply does not exist. And this is a project, this is a phenomenon that requires us to respond in order for mail to be delivered to the remotest parts of Africa. Now, of course, this has to be backed up by regulation. We are considering this. Africa needs regulation because the economic reforms that have been undertaken based on what at the time seemed to be our development partners led to an almost total disaster that left by the roadside, many of our fellow citizens. And for our objective of 2063, these aspects have to be settled. And we need regulation to put order in this market. And the universal postal service has to have a sustained financing, hence the need to create special funds for the financing and the adoption of an appropriate postal directive and a national directive based on a continental directive that we are in the process of drawing up with the Pan-African parliament. So, moderator and dear colleagues, that is in a nutshell what I wanted to say with this presentation. Thank you very much. Thank you very much. Merci beaucoup. Thank you so much. Général de la Unis de Bruyne, the Secretary-General of the Pan-African Postal Union. He is the Secretary-General of this important organisation. And I would like to thank you warmly for those comments. And we will discuss this afterwards. And I now give the floor to Dr de Bretzion Jebrimichael, Dr Jebrimichael. Of communication information technology of the Democratic Federal Republic of Ethiopia. He's also chairman of this PAPU of the Plenary Potentiary Conference of the Pan-African Conference of the Postal Union. Dr de Bretzion Jebrimichael is Deputy Prime Minister for Finance and Economic Cluster and the Minister of Communication Information Technology of Ethiopia. And he is also currently the chairman of the Board of Ethiopian Electric Power Corporation. He was previously Director General of the Ethiopian Information and Communication Technology. So, his whole professional life he put into building up technology infrastructure in his country. And I welcome you warmly here. He's by profession engineer, which usually helps understanding the technical developments in a country, not like me as a lawyer, who usually does not understand that really in depth. So, you have the floor. Thank you, moderator. Excellencies, ladies and gentlemen. First, I would like to thank the organisers, UPU, Côte d'Ivoire and other partners for organising this event and inviting us to be part of the event. Well, I think this is not the right time for me to make a speech regarding these postal services, but in the interest of time I would be very short. Before I proceed to the topic that has been already introduced by the moderator, I would like to talk one story that I have come across the postal service. Well, it's a long time back while I was a student. You know, in Ethiopia, we had a revolution. The current party in Paris, the one that leads the revolution. So, one day I was assigned to send a letter to officials by the revolutionaries. Since the revolution by then is illegal, I just cannot communicate the officials directly because I will be put in jail. So, what I have to do is I have to go through the post office. I cannot, I should not register my name, but it's an ordinary mail. So, mail has done the service for me. And it was quite uninteresting. There were a lot of messages from the revolutionaries to the then governors to let them know that they have to cool down. They have to take care of our people. They have to be as much as possible moderates until the time comes. So, this is one of my best memories of post when I was in travel, when I was assigned by the revolutionaries to hand over, but I cannot do that because I will be caught. So, I have thus good memory. And today I'm the head of this, well, I'm not the director, but as a minister I'm heading this postal service. So, I know the benefits during bar time. Now, I will move to the main topic, the challenge of the universal services and the solutions. They have been, many speakers have discussed about it since yesterday, but I just want to briefly say some few words and some few ideas on what we do in Ethiopia and of course it also covers the region. There are four challenges that I have tried to identify, but I'm sure you will agree with them with me as well. And I will highlight what we are doing to address the challenges regarding the universal service. One of the challenges that has been discussed time and again is of course postal volumes, it's declined also in our case. So, to address that, we have embarked this e-commerce initiative in our country. We are just beginning on this track. So, the government has issued strategies and many other directives to expedite e-commerce. And postal service will be instrumental in transforming the digital to the physical one. It cannot complete the whole process by e-commerce. E-commerce, it can do all the activities, but the physical handover must be done by some agent. And that agent, I'm sure you agree, is a postal service. In this regard, I also heard yesterday a good experience from Saudi Post. They have said they have an agreement with Amazon. So, they have to bridge the communication, the digital with the physical and that's an excellent experience. We all have to emulate. And we also like the experience that I heard. The second thing that we have to do in our case is to serve the underserved population. So, in the rural community, we have around 80% of the country is rural and they don't have access to posts. So, now, we have already embarked a project currently, it's a model project to link post office to the rural communities as well. At the moment, almost 95% of the rural communities have a telecom service. We have already telecentres. We have added a new list of service to the centers. It is IT, electronic services. The third service coming is postal services. So, now, we are transforming the telecom centers as the villages, communication centers. They can provide services of telecom, IT and post. And regarding cost, there is not much to do from the postal service because it's already there. The establishment is already there. We are adding the services. So, people will be served and postal service will also get a revenue. On top of it, they are supporting the development of the country. This is a new initiative. At the moment, it is a model kind of intervention. By next year, we are going to scan up to cover all the villages. The other that has been raised time and again is increase of person. I think this is also the case in Ethiopia and we are working on it. The other challenge, and this is the communication behavior has changed of the citizens. People are using Facebook, emails and many others. So, the later service is declining, obviously. Now, the satisfaction of the customer will have to use IT again to attract and retain customers. So, with the use of distracting mechanism and then tracing these services, the quality of service is changing. Before that, the quality of service from the sender point of view was hidden. The sender does not know the quality of service as the recipient did. Currently, because of this tracking mechanism, we have applied it and we are using and tracking it from any corner, whether it is from Geneva, whether it is local, whether it is from US. The sender can't track. So, quality of service is increasing and this will help us retain and attract, as I said, others to improve sustainability in terms of the perspective of finance, diversification of business is one of the strategies that we are following. And our postal services are doing non postal services like finance, like payment, insurance. So, many others are coming in the list and utility billing is also being handed and taken care of by post and this will help again in generating more revenue. Diversifying the delivery channel is another intervention that we are trying, outsourcing some of the business to the third party. This mobile post is also another intervention that we are trying to address. So, this will help us and again, maintaining sustainability. Use of IT, actually IT is a common denominator in all scores, but we are using also IT to improve the transaction cost between the sender and recipient and as well to modernize the logistics and security. So, this will help us to attain the other challenge from our perspective and it can also impress others as a limited professionals. So, to improve the professionalism within the sector, we are linking this with the universities with postal union and there are trainings, opportunities that have already benefited out of it with the support of UPU and PAPU who are gaining and there are a lot to do by PAPU in modernizing the postal service as well. So, business process re-engineering and technology and application are being developed by some experts and who are being shared by PAPU and PAPU has a lot to play in our region including Ethiopia and we are gaining out of it. So, I think I just want to end by appreciating the role played by PAPU as well and personally I also want to appreciate the director general Ambassador for your support Ethiopia as well as to other is a postal union and thank you very much and I also thank all of you for giving the time and as well as the patients during this long time. Thank you. Thank you very much. Thank you. Thank you very much. That was the right honourable Dr. De Bretzin, Gibri Merkel, Vice-Premier ministre ministre of Communication and Information Technology from Ethiopia. Just a short question to the panel and then I will open the discussion. We don't have that much time anymore. Financing. We all talked wishing list of the USO and which universal service obligation to be. How in one or two sentences how do you see the financing of it? Should that be the government? Should that be the sector? Should it be another mean? How do you see that? That is one of the main reasons why we have to look more carefully into universal service obligation because it's becoming costly for something that people doesn't want to the same degree anymore. People are using electronic communications while in the States I have to pay so far for a traditional way of looking into universal service obligation. But the easiest way to do this is pay by the States. Pay by the States, Chuck? I think one, two. Yes, please. That's that was the signal for you. Okay, then just quickly we have three options open. I think that when we did a study at RGP compensation fund benefits and of course of course some threats. We have public financing and we have of course self financing. It's too early to define what and how because we need firstly to review what will be exactly the USO scope. Then sorry Mark I cannot give you the final answer about it. So you don't think in for example in industrialized countries that it could be self financed by the gains of the of the designated post? It can be. But you know we definitely need to review the scope and based on that we have to decide which is the best way. But self financing is one of them of course. Okay. Mr Yunus Gibri comment voyais les choses? Comment fail? How do you see things regarding financing? Well, in order to seek financing funds first of all you have to establish who benefits from this. We're talking about the universal postal services which is for the benefit of citizens for the ordinary citizens. And serving the ordinary citizen is the duty of any responsible government. Of course it is down to governments depending on their economic and social conditions to come up with the appropriate mechanism. This does not mean that it's necessary the public coffer but the government has to come up with the appropriate mechanism depending on the actors we are talking about regarding these funds and funding options vary even in Africa. Often it is the operators because the public operator is the only one who has the duty to cover the last mile whereas the other operators who are seeking to run their own business in a restricted scope have to pay a fee. Now in order to establish the infrastructure and to provide the service there are still in some countries there's still a form of reserved service in some countries which enables the funding to be provided and the third category concerns countries which at the level at the level of the state pay a contribution for funding the universal service which again is the duty of the government and the operator is the designated entity for fulfilling the mission. Propagation? Primarily I would say the postal office has to diversify its products and services so that they can finance their obligations. The second one is as long as there is a market in efficiency the government can come to support some financing or expenses as well. Okay, thank you very much. I think that gave about the whole possibilities and of course this is a matter of discussion also it's a matter of how much we want to extend the universal service obligation the more we extend it the more expensive it is and the more we need funding for it so that's of course but that's a very political question. Now I would like to open the floor to the plenary who has a remark I have time for about two remarks or questions even better and please be be short. Yes, that's I can't see. Nigeria. Yeah, yeah and the one to the left is what's... Nigeria. It's the same team. Okay. No, it's just one. Okay, Nigeria. Sorry. I saw two panels of Nigeria. Nigeria, Eastern, Nigeria, West. Okay, you have to flow. Thank you, Mr. Moderator. My question actually is on the definition of postal services. One of the panelists has raised an issue of need to redefine or declare definition of what postal services means. I think that being that the post office works on a three-dimensional basis both physical, financial and digital and these definitions were there in the beginning. What should the UPU now consider as definition of postal services because I hear most often when the postal services and digital services or postal services and financial services. I did not know part of the post office. Thank you. That Torsten Olsen said how impossible it is to give a definition what the universal service or what the postal service is. In general it is. Is it possible to do a definition on postal services or is it not any more possible because we have so much convergence with other elements like telecommunication like financial services and that's of course important also for the definition and universal service obligation. So is it possible to give a definition of the universal service. I start now with a colleague from Ethiopia. How do you see that? How would you do the definition? I don't expect your clear definition in five words but still. How do you see that? Yeah, well after all we have tried to define universal services in our case in terms of say parceless which say it should be less than 2 kg. And later just later. So and of course the timeline quality of service has to be also very clear. And we have I don't exactly remember but I think we said it should be within a week. There should be this letter has to be addressed to the destination within the country. So these are some of the items that we have identified in the world defined in our universal service in terms of distance we say it around 5 km. So quite a clear clear definition on criteria of quality. Yes, that's right. Eunice Tibi. Thank you. Well if I understood correct me. The question from my dear is not the definition of the universal postal service that they're after but the definition of postal services. That's in his question postal services. This means that there's a dichotomy here. And I think the essence here takes precedence over existence. Postal services have always existed because they facilitate communication between men and women. It's not simply to share news at local level but it's to exchange goods and services and from that point of view this need for exchange evolves along with the technological evolution and increasing and diverse requirements. And this means that the one has to base the definition on that essential characteristic and as the content has to evolve. Well from our standpoint I do agree with the colleague from Nigeria in that when we talk about the UPU postal network saying that it's multi-dimensional it cannot walk on one leg as it were. It's multi-dimensional. There has to be the financial aspect the physical service the e-services and one has to view this as a whole in terms of the offering of postal services. So how would you define it Jack? To take into account what is changing and then we have to make sure that the definition will accommodate with the dischanging world and the needed transformation in postal services. For example regarding logistics and so on and also convergence. Regarding USO I think that as I said during my presentation we are revisiting a number of dimensions and maybe it might help to also rethink about what might be the postal services definition. Paul Stein? The core definition of postal services I think I gave overview of that. It's possible to define that the core that is the unique thing that postal operators throughout the world are offering today that is the unique one but then the government have to decide what kind of universal service obligations do we need and for sure we need to ensure that citizens are able to communicate whether this is by mail or by electronic communications that has to be decided by the government and further on we need all the each and every government have to ensure or discuss whether they want to have universal service obligations when it comes to parcels and that is something totally different from communication so you have to split this in communications which can be done by mail or by electronic means and parcels which can only be done by a physical network but that has been done with by many other operators than designated our operators so that is a totally different thing. Thank you. Now I have I can only give two interventions to place because we should wrap up and finish this session otherwise we have nothing to eat we don't want that because you already had a fantastic engagement this morning the room was always full so I give the floor to Uruguay and then to Komori Uruguay you have the floor. Can you hear me? Yes? I do apologise now if you could be concise well yes of course I'll be concise if I'm not interrupted so I will be very brief the duty to provide universal postal service this is a human right this is indeed a progress so we have to define the new the new services so what are we going to include in the duty because designated operators also represent a tool for economic and social development now this is not a question but a comment I would like Africa to achieve these changes it has been working on them for some time but we're hearing about a universal postal service which could be self funding however this is not to say that we should allow compromise or concession on the provision of these universal postal services the banks also the bridge over to the remarks from the African colleagues now the last intervention I give to Komori I'm sorry the lady of Egypt smiles at me but still I have some I have to stop it once you can bring it put it forward in the afternoon my colleague will take it okay yes good so Komori where are you thank you moderator I would like I represent the Komori we had a question on the intervention of the Ethiopian communication minister his intervention we felt was very interesting regarding the approach to profitability that he set out vis-à-vis the inclusion of postal and telecommunications services now historically in the Komori it was the telecommunication service that used the postal network which was a long established network to sell the telecom services and I understand that the approach developed by Ethiopoe was the reverse the opposite in other words postal services that used the telecommunication services so I would like to hear un petit peu plus une explication sur comment cela fonctionne spécifiquement dans le marché merci beaucoup je vais maintenant donner la parole à la vice-prime ministre le Prime ministre de l'Ethiopoe et maintenant je suis froide que nous devons rappeler merci, vous avez la parole les gars c'est juste un comment et je pense que c'est un compliment si nous prenons le cas de l'Ethiopoe en regardant les services universales par contre j'ai dit 2 kilos pour parcelles c'est 20 kilos je suis désolé pour ça nous avons déjà standardisé le genre de services que doit être offert dans toutes les villages nous avons 16 000 villages dans notre pays donc la toute intervention de la gouvernement est toutes les villages doivent être servies par ce service universale donc c'est une décision par le gouvernement et c'est une intervention de la gouvernement bien ce gouvernement est travaillé sur le développement donc on dit c'est un instrument pour accélérer spécialement pour s'en sortir de la puissance nous sommes toujours combattants pour s'en sortir de la puissance et on dit c'est un instrument pour nous donc il y a un obligation et un commettement du gouvernement pour servir les gens pour servir spécialement le pauvre et le le pauvre de la pauvre sont dans les villages en regardant le la séquence ou la séquence mentionnée oui dans notre cas le télécom s'est passé parmi nous c'est aussi une intervention de la gouvernement donc le télécom le gouvernement a décidé d'être 10 ans plus tard pour couvrir toutes les villages par le télécom et on dit c'est un très bon instrument pour s'en sortir de la puissance pour évoluer l'éducation pour connecter les gens pour avoir des docteurs et pour obtenir des informations de marché donc c'est une ligne encore pour obtenir tout le projet pour soutenir les gens pour s'en sortir de la puissance donc le télécom s'est passé c'était le tour du gouvernement donc la séquence télécom s'est étendue dans ces villages maintenant cette année actuellement nous avons ajouté des services électroniques pour cela et puis les postes et on le voit historiquement comment c'était le design les postes sont en fait plus tard donc nous avons préféré connecter les populations rurales par le télécom plus que les postes contre ce initiative par le gouvernement je pense que nous sommes en termes de séquences mais ça pourrait être même fait ensemble c'est la réflexion je l'ai et merci beaucoup pour votre comment et pour votre identifié en fait la raison et votre intérêt aussi pour savoir pourquoi nous avons fait ça merci beaucoup et avec ça j'aimerais finir cette panel je vous remercie beaucoup les panélistes les gentlemen pour pour participer et j'aimerais rassembler par dire je pense juste la dernière panel a montré que nous parlons d'un droit de communiquer c'est ce que nous avons dit c'est un droit humain et c'est bien sûr je veux dire il y a un service universitaire un service universitaire un service télécom un service universitaire un service financier un service universitaire mais il a mainly besoin d'inclusion il a besoin d'accès et il a besoin de connectivité c'est ces trois choses qui malheureusement nous avons vu les figures cette matin ne sont pas donné dans le monde par farce pas la plupart je dois dire ne ont pas ces trois points d'inclusion accès et connectif d'un droit humain pour communiquer je pense dans toutes ces discussions aussi e-commerce ce qui est bien sûr un fact d'un fait que c'est dans tous les pays de ce monde e-commerce est le futur de les services postaux de la communication aussi de les entreprises mais aussi ici nous devons avoir deux speeds d'une façon dans la dans les pays industrialisés et dans les pays d'émergence il y a deux différents speeds dans les pays industrialisés nous devons mettre des objets nous devons faire ce trait plus et so sur toutes ces choses les customes sont une grande issue mais encore même si il y a un grand effort fait mais bien sûr nous devons aussi voir que dans l'Afrique dans un parc d'Asie et en Sainte-America il y a d'autres objets pour s'arriver pour ce droit pour communiquer l'infrastructure doit être faite d'électricité c'est fait par nos collègues africains beaucoup de pays n'ont pas d'électricité si on n'a pas d'électricité c'est difficile d'arriver un post-office nous devons pour ça l'infrastructure du post-office de la professionnelle de la teaching des gens qui ont ce post-office et d'ailleurs un système d'adresse et pour tout ça cela peut être dépassé aussi par l'utilisation de nouvelles technologies comme la télécommunication mobile téléphonie plus SMS et ce sont cela peut être fait mais avec toutes ces choses il faut l'engagement de la facilité par le régulier par le gouvernement et aussi bien sûr par le par l'UPU nous devons être d'être d'abord dans le matin c'est le plus plus physique nous avons presque 700 000 post-offices dans certains pays c'est par far pas suffisant nous connaissons cela mais c'est encore un grand réseau physique qui doit être utilisé mais c'est nécessaire pour avoir plus d'efficacité logistique que le cost de la traduction doit s'entraîner et que nous dessinons une intégration régionale mail et des services post-offices ce n'est pas une matière de nation à nation nous devons travailler régulièrement et ça a été comme j'ai dit ce matin impressionné quand j'étais sur la coaste de l'Iberie dans l'Abi-Jahr Grand-Bassam comment par exemple les Etats-Unis les Etats-Unis les pays africains travaillent ensemble ce n'est pas un problème de Tanzania l'Ethiopie et de l'Iberie mais ils travaillent ensemble et c'est ce qu'il doit être c'est aussi ce que nous essayons ici en Europe de faire donc ce doit être le futur et l'autre c'est le papier nous avons beaucoup trop beaucoup de stampes et des papères et tout nous devons utiliser la technologie les gentlemen nous n'avons pas assez d'autres tout le monde qui délivre des papères et donc maintenant on sait nous allons en cette direction mais nous n'avons pas assez de temps nous avons besoin de la clé de la vitesse et nous avons besoin de simplifier les déclarations sinon nous ne serons jamais où nous voulons Peru c'était un exemple très intéressant nous devons prendre comme ce qu'ils font dans les Etats-Unis mais c'était aussi très intéressant de l'entraîner du caribien de comment elle montre comment c'est important pour les gens qui à l'agriculture qui à la petite trait comment c'est important d'avoir l'offre post-office d'être physiquement capable de envoyer leurs goûts soit nationalement ou dans un autre pays donc d'ouvrir ces choses en concrètes en pratiques de manière c'est essentiel pour la growth de la wealth et pour combattre la pauvreté dans le monde et je pense que c'est c'est quelque chose qu'on doit prendre avec nous mais le collègue de Malaysia nous a donné une note optimiste il s'est dit on est allé dans un area d'eau pour le secteur postel parce que le gouvernement parce que le business le commerce donne une grande possibilité une grande opportunité pour les services postel et c'est vrai parce que la combinaison internet et physique logistique la delivery donne une grande opportunité et avec cette positive note de la collègue de Malaysia j'aimerais finir cette panel mais pas pas dire qu'on doit accéder les channels à la challenge les postel opérateurs ils doivent changer leurs minds d'être les autorités les réguliers et le gouvernement ils doivent faire des grands changements pour face ces ces challenges qui les commerces nous portent avec ça je voudrais vous remercier très beaucoup tout le monde ici dans la salle je suis impressionné nous sommes tous hongrés et thirsti et vous êtes encore tous ici c'est ce que vous vous montrez un grand intérêt sur le sujet et je suis regardé avant pour la discussion dans l'après-midi avec mon collègue nous ferons et je vous souhaite tout le meilleur et merci encore pour votre engagement et je vous donne maintenant la flotte au ministre de l'Ontario de l'Ivory Coast Monsieur Connais merci Madame Mesdames et Messieurs des députés distinguées d'abord je voudrais remercier et commender les speakers à ce panel merci Marc et merci à vous tous pour ces très intéressants interventions si je peux je juste avoir un peu d'annonce pour faire en regardant les formalités mais d'abord je si je peux j'aimerais faire un très petit comment sur certains des points qui sont faits durant ce panel ce matin nous avons tous noté avec interesse tout ce qui a été dit sur l'utilisation de ITCs et ITCs je ne pense pas qu'il n'y a pas besoin d'aller sur e-commerce ce qui est à la very heart de tout ce que nous avons à faire dans tous nos services postaux dans les prochains années nous avons aussi noté le très significant trafic de e-commerce nous avons noté l'improvement d'accès au marché ce qui est un pré-requisite afin d'améliorer nos populations surtout dans les pays de développement pour avoir accès à des services postaux nous avons noté avec interesse le proposement qui a été fait sur les opportunités qui ont été offertes dans certains pays pour SMEs et pour services postaux et pour mon part j'ai noté les services logistiques pour accès à l'internet qui clairement est très intéressant pour beaucoup de nos pays maintenant les aspects de régulièrement nous sommes tous concernés par ça je pense qu'on a écouté avec un grand intérêt pour les discussions qui ont été placées et questionnablement nous sommes tous convaincés que la régulation propre nous permet d'avoir un service postaux qui développe mieux parce que ça signifie que nous avons des opérateurs qui sont plus dynamiques qui peuvent avoir des opérateurs et nous avons des opérateurs qui vont donc être protégés le concept du service postaux universel a été discuté je ne vais pas le faire c'est-à-dire depuis qu'il y avait il y avait un désagrément sur le concept du service postaux universel et en particulier en regardant la définition du service postaux universel ça mais je dirais pour mon part raconter que nous avons besoin nous nous les réseaux doivent développer et c'est nécessaire que nos états contribuent à ça nos réseaux sont face les défis de développement technologique et nos états doivent intervenir et j'ai aussi remarqué que nos réseaux et nos consommateurs sont face à face à la coste du service postaux et aussi c'est peut-être important que nos respectifs états prennent le rôle qu'ils doivent jouer et j'ai aussi remarqué qu'il y a des requirements qui peuvent être couverts par le service postaux universel internationaux particulièrement l'accès l'availabilité du service postaux du service postaux pour la société à large nous avons parlé de l'électrification de l'availabilité à l'availabilité du service postaux et si tout ça est fait cela contribuerait très fortement au développement du service postaux dans nos pays et cela aidera à augmenter l'inclusion et cela aidera l'extension de ces services Marc conclut en parlant du droit de communiquer je pense qu'il y a un bon sommeil de ce que l'on a dit durant cette session donc maintenant Mesdames et Messieurs j'aimerais vous donner quelques minutes pour nous permettre de nous donner l'availabilité qui est à la Suisse qui a demandé pour l'availabilité je ne vois pas je pense qu'il y a de la Suisse donc le secret de l'Etat a l'availabilité pour adresser l'assemblement de l'availabilité merci chère vous êtes à la junction entre l'information et j'aimerais partager une information dont j'ai reçu quelques moments auparavant où le prochain item sur l'agenda devrait impliquer la nourriture l'astronomie maintenant je sais quelle difficulté c'est de l'écouter quand sur un élevé et pour cela j'ai fait une décision stratégique pour réduire ma intervention pour une heure seulement Mesdames et Messieurs chère et ministres hauts représentants directeur général représentants de l'Université Postale Union Mesdames et Messieurs c'est un grand honneur pour moi d'adresser vous en behalf de la gouvernement suisse comme représentateur de l'Université Postale de l'UPU pour la 6e stratégie globale de l'UPU après la conférence de burn en 1992 Geneviève en 97 Geneviève en 2002 Dubai en 2006 et Nairobi en 2010 la forte participation dans cet événement est vraiment très bien organisé et nous sommes très heureux avec cela ma intervention brief va couvrir 4 points Switzerland comme host du pays Switzerland comme solidarité Switzerland comme candidat et Switzerland comme part de la réforme comme host pour l'Université Postale de l'Union Switzerland est heureux encore une fois pour élever dialogue pour prendre place par en avancer le centre international de la conférence de Geneviève vous êtes très élevé de votre ce n'est pas très très élevé d'admissé de votre base normale de burn vous êtes familier avec cette infrastructure parce que l'Université Postale de l'UPU l'a rencontré ici en 2008 sous la présidence de votre directeur principal qui j'aimerais qui j'aimerais j'aimerais comme beaucoup d'autres organisations internationales base en Switzerland nous sommes toujours préparés pour faciliter les rencontres et l'exchange des visages par les députés comme le host du pays à beaucoup d'organisations internationales nous sommes tous les plus aware des synergies qui peuvent être établies et ce sera plus élevé dans l'évolution digitale avec cela en compte nous serons toujours préparés pour jouer le rôle de la facilité Switzerland pour la solidarité comme nous avons fait pour nos amis de Kenyon en 2008 nous faisons ce pour nos amis de Côte d'Ivoire nous sommes tous de Côte d'Ivoire nous sommes tous allés de Côte d'Ivoire nous savons tous dans les conditions que l'événement de cette conférence a été relocé l'épidémie Ebola nous a allés et nous avons fait des membres des États-Unis de la sub- région fortement dans le Côte d'Ivoire il n'y avait pas d'instances nous sommes tous avec Côte d'Ivoire tous les pays qui ont été effectifs nous voulons remercier les autorités d'Ivoire pour tout l'effet qu'ils ont fait afin de préférer pour la conférence qui devrait être portée à Abidjan Switzerland comme un candidat Switzerland se convient Switzerland souhaite les initiatives pour continuer en temps notre rôle et notre involvement dans l'UPU depuis sa inception plus de 141 ans sont bien connues et pour cela nous appelons pour la continuité et c'est dans ce spirit que le gouvernement swiss vous demandera de remercier votre soutien à notre vice-directeur général à l'UPU Mr Pascal Clivat à la prochaine l'Université Postal de l'Congrés pour être gardé en Istanbul en 2016 Nous sommes convaincés qu'il va pouvoir si il est réélecté pour continuer le bon travail qu'il a déjà accompli avec une grande dédication compétence et enthousiasme je ne fais pas diplomatique complément ici parce que je peux vous dire ce que le diplomate est en train de dire ici réellement correspond à la vérité maintenant, à plus de la preuve de notre commitment à l'UPU mon pays a décidé d'être un candidat pour une suite sur le prochain conseil de l'administration Nous voulons participer complètement dans le nombre d'unions qui attendent l'Université Postal dans les années auparavant et pour contribuer notre expérience afin de rencontrer ces défis le swiss qui veut être très présent très actifs dans les bodies de gouvernement de l'Union dans le prochain cycle et enfin le swiss comme partenaire dans la réforme cette conférence de stratégie est particulièrement importante parce que dans deux jours il enables plusieurs parties aux panneaux et aux participants pour faire leur contribution intellectuelle en définissant la stratégie de l'UPU d'ailleurs, ce sera la base des éléments pour établir les lignes broades pour l'UPU et pour mettre sa route à la prochaine débat au Congrès le gouvernement swiss est en train de pour une efficace UPU qui serve à tout le monde une UPU qui donne des solutions values dans un monde qui est passée par l'Opheval comme le directeur général récordé d'hier et comme on le voit par les discussions qui sont poursuivies dans ces deux jours la réforme passive doit être plus proche pour l'organisation pour rencontrer ses objectifs par 2020 les 141 ans de l'existence de l'UPU sont un succès pour le secteur postel et l'UPU a laissé ce secteur et l'a développé constamment durant cette période ce sera une garantie très forte pour le futur le poste universitaire a devenu un modèle d'une coopération internationale Long live notre second plus ancien UDN l'agence nous continuons ensemble les grands projets dont nous sommes dans le processus de définir ici en Geneva vous comptez sur le soutien de la gouvernement suisse je vous souhaite une conférence excellente ou une fin de la conférence et merci beaucoup et bon appétit Mme Mesdames et Messieurs Distingués des delegates sur votre behalf collective je souhaite de vous remercier le secretariat de l'Etat qui a juste intervenu sur le soutien de la Suisse je souhaite remercier vous pour les mots très bons que vous m'avez dit de Côte d'Ivoire et en particulier je souhaite vous remercier pour avoir apprécié cette conférence de la conférence Abid de la conférence Abid ici en Geneva et pour nous préserver toutes ces facilités qui ont évoqué ainsi que une conférence très successe de prendre place votre message je pense que a été très bien mis en place et je vais donner la flotte à quelques gens dans le salle qui veulent intervenir rapidement en regardant la Suisse c'est le candidat je souhaite convaincre mon propre sentiment et bien sûr mon support pour la candidatie Suisse et publicement je souhaite soutenir l'express support pour l'excellent travail qui s'est fait par le Directeur General et son équipe donc je donne la flotte à la rôme à tous ceux qui veulent intervenir oui Mr Yunus allez-y merci excellent merci excellent ministre merci pour me donner l'opportunité à un moment pour dire un peu de mots après ce excellent annoncement en regardant les 4 tristes que la Suisse a fait bien sûr on dit que un épicé ne peut pas entendre tout à l'heure mais ça s'arrête notre appetite plus c'est le appetite parce que nous avons juste entendu que la équipe va continuer à travailler parce que traditionnelly on est toujours ici que la équipe ne devrait pas changer et sur le côté africain nous africains en behalf de la communauté postale africaine avec la permission de mon président de la commission potentielle j'aimerais dire que l'Afrique a été complètement satisfait dans les 2,5 ans de la équipe que nous avons eu et je je j'ai oublié que c'était un ticket africain c'était peut-être swiss mais Basel Cliva et Bichard Hussain étaient nos candidats ils ont un victoire et ils n'ont pas dissapointé tout à l'heure donc nous pensons qu'ils doivent continuer leur travail et ce serait bien pour nos services postales parce que sous leur mandat plus que jamais coopération avec le panophricain postale union pour le bénéfice de ses membres de l'Etat a été plus puissant et nous souhaitons ce pour continuer en ordre pour les permettre pour continuer leur très bon travail merci beaucoup merci encore je vais demander aux prochains intervenants d'être nous ferons les next speakers pour être aussi bref possible Egypte vous avez la flore je vais vous dire que notre gouvernement de l'Etat de l'Etat de l'Etat de l'Etat ils veulent faire la question pour les commandes de la France et sur la main le chef de la chrétienne le chef de la chrétienne et le chef Pascal de la chrétienne de la chrétienne de la chrétienne de la chrétienne donc de la situation. Merci beaucoup. Merci. Je ne suis pas sûr que nous ne sommes pas sûrs que nous nous avons compris ce que vous avez dit. Parce que je pense que la interprétation n'a pas travaillé. Je donne la flotte à l'Irak. Je pense que la tradition arabe ne marche pas. La interprétation arabe ne marche pas. Nous allons donner la flotte à nos collègues. Nous allons vous donner la flotte à l'interprétation. Merci. Je vous dis si vous parlez anglais ou français. Bonjour, en fait c'était... Bonjour, je voulais donner ma turn à l'Egypte qui parle français afin qu'ils puissent mettre leur question en français. Il n'y a pas de problème en anglais. Envers le gouvernement d'Egypte, je veux remercier Mr Bashar Hussain, le directeur général, et le député Mr Pascal Clivas pour l'effet qu'ils ont payé pendant les deux dernières années. Je pense qu'il n'y a pas d'effet pour profiter de leurs recommandations et donner de support à tout le pays. Je souhaite continuer la coopération fructuelle avec l'UPU. Merci beaucoup. Je ne veux pas. Éthiopie? Éthiopie? Allez-y. Allez-y, oui. Allez-y, Éthiopie. Nous soutenons aussi la continuation de tous les secrétaires générales et du député général parce qu'ils ont fait une excellente performance pendant leur stay pendant les deux dernières années. Merci. Senegal? Je vous remercie. Merci. Je souhaite prendre la parole pour dire que Senegal recommande le travail qui a été fait par le directeur général Mr Bichard Hussein et le vice-directeur général Mr Pascal Cliva. Le travail pour transformer l'UPU et la transformation du service postal. Nous pensons que ce travail devrait être continué par la équipe de victime qui devrait être réélectée et Senegal pense que Mr Bichard Hussein et Pascal Cliva doivent être réélectés pour le prochain cycle. Merci. Bien, je vois beaucoup d'autres mains mais je pense que les commentaires seront tous dans la même direction. Donc, sur votre côté collectif je souhaite remercier le secret de l'Etat. Je souhaite remercier la équipe qui est en train d'exprimer l'UPU, de remercier le travail et aussi de congratuler sur la soutien que la plupart des délegats ont juste de voix. Merci beaucoup. Merci. Maintenant, j'ai dit qu'on avait d'autres priorités et la prochaine priorité est, bien sûr, l'aspect culinary. Donc, j'invite vous à l'hôpital d'être hosté par Côte d'Ivoire dans le building. Merci. Et à bientôt. À 2 p.m. on commence à...