Australian retail innovators 2019





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Published on Aug 29, 2019

The 2019 Australian Retail Innovators embraced the unpredictable evolution of Australian retail and have successfully transformed to keep up with the times. Therefore, Retail Doctor Group recognises them as a Finalist for the inaugural Australian Retail Innovators 2019 award in the following categories:

1. Customer Experience
Customer centricity is at the heart of the retailer’s offer, culture, positioning and deployment.

2. Research & Strategic Focus
The retailer utilises timely and relevant market, global and internal insights to shape a clearly differentiated strategy.

3. Omnichannel Excellence
The retailer boasts a seamlessly integrated omnichannel retail execution that is innovative and adaptive.

4. Social Cause
The retailer embraces a strong social utility in mission, deployment and people leadership.

5. Inspiring Retail Leader
A retail leader who has left a clear legacy and a memorable contribution to their retail brand, their team, or Australian retail as a whole.


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