Loading...

Customer Experience Management - Introduction to the TOUCHPOiNTER Series and CEM Foundations

236 views

Loading...

Loading...

Transcript

The interactive transcript could not be loaded.

Loading...

Rating is available when the video has been rented.
This feature is not available right now. Please try again later.
Published on Jul 18, 2013

More Customer Experience Resources at http://www.touchpointguru.com (Speaker/Coach/Author) and http://www.CXstrategiesInc.com (Consultancy).

In this video, you will gain a deeper understanding of:
• A customer experience language hierarchy -- includes a definition of "touchpoint" by the person who first defined the term on Wikipedia
• The benefits of improving customer experiences and customer touchpoints
• Why you should listen to Hank and watch all 10 videos

Loading...

When autoplay is enabled, a suggested video will automatically play next.

Up next


to add this to Watch Later

Add to

Loading playlists...