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Service Cloud Demo

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Published on May 5, 2011

CLICK TO WATCH OUR NEW SERVICE CLOUD DEMO NOW: http://www.youtube.com/watch?v=7YAfCK...

Service Cloud is a completely cloud-based solution for modern customer service. It includes the traditional channels of customer service like phone email and chat, and combines them with the newest and fast-growing channels of customer service like self-service, online search and social media communities. This demo introduces functionality of the Service Cloud Console with Apple FaceTime(tm), Salesforce Knowledge (for agents, and via Google search), Self-Service Portal, Salesforce Chatter and Salesforce for Twitter and Facebook.

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