 One is two minutes of your time. Do you feel me? You got that? You're ready. I just need 30 seconds of your time It's extremely important. Can I get 30 seconds? I told you my liar My liar I can get a phone right now. Hey, let's call a customer somebody. Let's get a previous customer Can somebody get into a CRM what you ready? Hold on hold on, but I'm gonna ask you a question Do you have that down? Hold on who can do this in this room? Who can do this? Who wants to be a hero in this room right now? Come on. You want can you do this? Come here? All right, all I need is somebody who bought a vehicle back in 2021 Oh who works in this store, yeah, that's a better question Well, then you're gonna do it little lady Well Tommy, you know how to do this. Yeah, okay. All right, Tommy you're gonna set the first appointment that we call Okay, I'm willing to bet a thousand cash Tommy will set the first appointment now Tommy. Listen to me Here's our deal number one. This is what we do. Okay, but number two Everybody in this world is gonna say yes as long as you follow this I'm gonna role play with you before we get this. Is that cool? Yeah, okay? Hello Hey, this is Tommy down. It's yeah, don't have to look at look here because I want you to focus Yeah, yeah, well no, no, no, but I just want I'm not gonna look at you because this is a phone. Okay. Are you ready? Hello? Hi, this is Tommy Zagato with suburban chrysler dot chief rim of Ann Arbor. How are you today? I'm doing good. What's going on good? I was just reviewing your account. I need 30 seconds of your time. It's extremely important. Can I get 30 seconds? Yeah, sure. What's going on? Awesome. Well, I've got two quick questions for you Okay, one. Do you still have the XYZ car that you purchased from us? Sure do Well number two my general manager wanted me to personally reach out and ask if you still have that vehicle If he was willing to offer you more money more money than what your Yeah, say more money and then say more money Like I could look date the money my job well good because my general manager want me to ask if he was willing to offer you more money More money Than what your car was worth. Would you mind if I told you how much that was? Can I tell you? Okay, press on that money. Okay. I can feel it. Okay. Oh, yeah. Okay. That's cool. Tell me Yeah, like okay cool. Tell me Awesome. Let me tell you how this works My GM has spent thousands hundreds of thousands in the last week over over paying for people's trades He's getting so crazy that we're about to put him in a straight jacket What time can you make it in right now? We're not to work me best. Oh, I need two minutes of your time Do you feel me? Yeah, you got that you're ready What if I say what if I say, oh, no, I don't know I don't know maybe next week No, but maybe next week maybe next week, you know, or hey, oh, no, actually, I'm not interested What are you gonna say now? I totally understand Let me ask you a question hypothetically if your house is worth a hundred K and someone was gonna give you five say a hundred grand Hunter grand Would you and someone was gonna pay you five hundred grand Would you give them two minutes of your time? Yeah, yeah, when can you come in today? I'll need you to come in for two minutes Can you come in right now or after work be best you're gonna push through do you feel me? Okay, listen, did we just fill this hole? Do I show you guys how to do it? Who thinks that she can set an appointment on the first time they come in tell you how to sell them when they get here Okay, cuz that's important, right? So now when they come in you're gonna buy. Oh, what do we do? Okay, let me tell you what you do you ready customer comes in hey What's going on dain andy ellie remember we spoke on the phone come on in let's take care of this So let's go and have a seat so number one. I'm gonna go outside. I'm gonna get some information off your vehicle, right? Now tell me now obviously when did you guys buy it? You know, how many of the vehicles do you have is this your car? Is this your wife's? Okay, cool. Let me go and get your keys. I'm gonna be right back I'm gonna get some information from my manager. Is that okay? Have them have a seat have them have a seat you're gonna go out to the car You're gonna get some information off of it You're gonna do all that stuff then you're gonna go to the tower and you're gonna take the keys and the trade card to the tower Right does that make sense? You know what you're gonna do you're gonna come back You're gonna have a seat with them. You know what you're gonna say. All right. Listen dain my general manager everybody listen Dain my general manager is about to go check out your vehicle right now. I want to ask you one question What a closers always say Let me ask you one question Because that's how they set you up. That's how you know you're about to get close. Let me ask you one question Hypothetically, let's say dain my general manager offered you more money than what your car was worth, right? And you were like, you know what get your checkbook out because I'm selling it. Let's just say you said that, right? What would you replace it with? Would it be something newer bigger smaller lower miles better gas mileage more warranty? What would it be and shut up? And whatever they say you buy dude must be your lucky day. I got some for you go to the lot Forget the car doesn't matter. We're gonna give them the money now. We need to know what they would trade in now They're committing to what they would upgrade does that make sense? Okay, so let's write that down or do we have the list? Okay, well she went down there she came back with one hopefully they answer I'm like we got one person. All right. All right Well, number one, I'm willing to bet a thousand dollars. She's gonna set this appointment That's how much I know this works. Okay. You ready? Troll By the way, this is nothing. This is easy. Hey make everybody proud Tommy is this Joshua? Hey Josh, this is Tommy Zagato with suburban chrysler dot cheap ram of Ann Arbor. How are you today? Good, how are you good? I was just reviewing your account. I just need 30 seconds of your time. It's extremely important. Can I get 30 seconds? Perfect, I've got two quick questions for you one. Do you still have the 2021 Jeep Grand Cherokee that you purchased from us? Awesome, awesome. My general manager wanted me to personally reach out and ask if you still have that vehicle If he was willing to offer you more money more money than what your car is worth Would you mind if I told you how much that was? Can I tell you? Let me tell you how this works my GM spent hundreds of thousands in the last week overpaying for people's trade-ins He's getting so crazy. We're about to put him in a straight jacket. Can you come in? I just need to check it out We also came up there last time you guys called us on your phone last year I just say times have changed. I don't know who that was but listen This is where you're gonna win the lottery. I only need two minutes. Okay. I totally understand I don't know who that was that talked to you last year, but times have changed Let me ask you a quick question Hypothetically if your house is worth a hundred K and someone was gonna give you 500 K Would you give them two minutes of your time? Yeah Awesome. Well, I just need you to come in so we can get that appraisal done Okay, well, all I need is two minutes. I'm not gonna waste your time I Can't do it over the phone. We need a general manager to check it out. So what time can you be here? I'm gonna blow you away. I'll be here till eight o'clock tonight Okay You can bring your daughter in we have a playroom for her I can set her up with snacks. I'm a mom myself. So whatever you need I can make it happen for you Yep, this is my cell phone I'm also here tomorrow from nine to six so what day works best for you and time What time what's tomorrow what time told you every time every time I can do 10 for 10 Okay, does 315 work Okay, I'm gonna text you the address I know you know where we're at, but this is my cell phone number and my name and I'll text you my exact name address everything And I'll see you at 315 tomorrow All right. Have a good day. All right, what I just tell you I told you my liar My liar I told you didn't I? Listen, it's taking taking candy from a baby. It feels exciting to win. What did I say? Well, no, but I said run the play am I right run the play. So here's what we got We got everybody counting all their money here on the lot But nobody's dialing on the phone and all these people listen He's like well, I checked back last year dude. You checked last year do cars or 20 grand over sticker No wonder he didn't buy something last year dude if this guy bought a car in 2021 listen to me in 2021 he probably got a good deal. They probably had rebates on it right now that car is probably worth good money He's not upside down on it. Your manager would love to take it in for a trade-in He's probably dying to get a 2021 Cherokee the guy obviously now is gonna need to what step two Which is where we're gonna ask him when he comes in all right my general manager is gonna check it out All right, he's obviously gonna blow you away, but I have a question Okay, let's say that we made you a crazy offer and you're like and by the way, can you guys play with me? I say it goes like this. So let's act like I'm with her. Okay, and I'm like, okay, cool So so all right, so here's the point right now Obviously if my general manager comes in here a minute, he's gonna make you a crazy offer and you're gonna be like You know what get your checkbook out because I'm selling it. I'm sure that's gonna happen When you do what are you gonna replace it with? Is there gonna be something newer bigger smaller lower miles better gas mileage? What would it be that next thing they say is the car? We're going to sell them dude. I swear if you guys will listen to me I'll make you more money than you know what to do with The market is dying to pay all of you But you must be skilled and you must be believe you must believe and guys you got to understand What training is about training is exciting do when you train with people and I just want to tell you guys something like that Have never succeeded or done anything like I get it I wouldn't believe it either the guy was telling me how to sell stocks and he never sold stocks before Like I wouldn't want or or he was a stock salesman But if I was talking to a person that made hundreds of millions of dollars on the wall on Wall Street with stocks I might dude teach me everything you know and when they tell me the play I'm just gonna run it and By the way, my goal is is that when I speak to you guys and I tell you you got to run the play You did a really good job on that call. Did you hear how the words matter? Right, and you notice he's like, well, can't you tell me on the phone and I was like getting in her face I'm like Like like you guys need to have me in your ear thinking like would Andy trip right now Like if this guy was telling me no you and by the way, I need you to know that when I sold I didn't have an Andy around me saying push through push through make this out Get it done. I was like dude. I don't eat if I don't get this deal. Come on, man. Are you kidding me? I'm gonna blow you away man. Do you notice how she said if your house is worth a hundred grand I give you five hundred grand. You wouldn't give me two minutes of your time I'm framing people where they can't say no They can't say no they can't They have to say yes Hey guys, I just want to tell you the true one percenters you made it till the end of the video Do me a favor share it with the friend that wants to go to another level make sure you like the video comment below So I know who you are set your notifications and then subscribe to the channel. We got daily sales training videos dropping I'll see you soon