 My name is Helen Costello and I'm a senior business analyst. Six years ago I joined the IT department and in the last number of years I've qualified as a business analyst. I do a lot of straightforward business analysis, so looking at requirements from the business, business drivers, what they want to improve, what they want to automate. It's very much a team environment in IT and it's a very fast-paced environment as well, so we're always working to deliver things as quickly and as efficiently as possible and that's very much working with the best of people and what their skill set can deliver.