 Hi, I'm Jen Henderson, Platform Support Team Manager, and I'm thrilled to be presenting this award to Erika. Erika is a force in the PSP team. She is constantly coming up with new ways of communicating policies to authors and educating them on what they can do with their preprints. Recently, she took a simple project of updating some macros for the PSP team and changed it into a whole new process on how we communicate with authors that are requesting their preprints be removed. She put thought into every way that customers were being addressed, and she even tested some of the language that she was creating while she was handling her daily tickets. This change has resulted in less preprints being removed from the platform and more authors understanding the value of preprints. Congratulations Erika, you definitely deserve this award.