 Okay, we're good. So remember, yeah, remember that one. And so let me look at, let me look. So you're saying, you're saying that you updated your, so you never updated the new card on Facebook, but for some reason they still charged it? I never got back to that. So I canceled the card, but for some reason my Facebook account was still continued, it was built, that I guess the ad kept going. And if you go back to the ads, you see that there is now a charge of $1,226 or something like that. Yeah, that's absolutely crazy. So let's, let me move this for you. Hide this. Okay. So all you do is you come up here, you click on manage ads. Have you came back here and looked at the ads, looked at the manage ads? I went to my real estate page. Okay. So then this right here, is this the number you're seeing? Look, yeah, payment needed. Yeah, that, no, yeah, that, and you see how, yeah, exactly. They, I stopped my credit card of 400, that 400 that I stopped it. And that's, you know, and they couldn't charge it. So not, but I guess they keep, they kept going with the ad. And now I'm showing, and you know, the ad shows that they had put the ad up to $5,000. And I'm so glad I cut it at least there, you know. Okay. So then, let me, yeah, so then if, if that's the case, what ends up happening is they'll, they'll, they'll keep, they'll keep running the ads. So if your ad is still on, so let me take a look at the ads real quick. Let me see, let me see if, if, if there are any ads that are on, if there were ads that were on the whole entire time, and your threshold was $5,000, that means that Facebook will charge you when you reach that number. No, but I never set up that threshold. My threshold was only $500 or $200. I never, and you can see I'm a history. Okay, good. So then that's, that's good then. So then this right here, let's look at anything that's even. They put last 60 days, and you will see. Okay, yes. So all of these are, are, well, now they're turned off because the account error, because the billing. So I don't know which ones on here. But that's April, April 2019. Yeah, I know, I know, I know, but there's still like, you see right here where it says delivery. And then it says account error, account error, account error, account error. So it says account error, because none of them now can be billed because of the billing issue. But they were not active. Yeah, well, that's the question. That's the million dollar question. They know, I know, I know, because that on the, on the left side, you, that's where you turn it off and turn it on. Yeah, yeah, yeah. Yeah. And I had gone there and turn it off. When I, when I was done with my, my ad. Yeah. So let's just look at the, let's look at, look at, look into a deeper, because there's no way you'd be charged if there were no running ads. You know, they were running the vehicle, I go to my real estate, they did it from my real estate account. Okay, yeah, let me look at, let me just take a look at everything real quick. From my real estate page, which is really the same account. Yeah. You see how I caught it on the $400? It was failed, the payment, because at that point is when I, I, how could I, they did pay, they did pay the 250. Oh my God. Oh my God. Look at all that. I don't have no seen that. My only mind, they started first checking if he was going to go through with 259. Do you see that? Can you go lower than to December 14th earlier? Let me, all that is now mine. Let's look at, let's look at December 1st if you want. Okay. Let's look at November 1st to, to December 31st. So it was all built. They were all built in December and that 760 that went to, went to them in December for, yeah, you had to have had a bunch of ads turned on, which I don't know why you would have, like, I don't know why you would have. Because I always make sure that everything is turned off. I was not advertising anything. Yeah, you weren't, right? You weren't running any ads, right? Nothing, nothing, nothing at all. Okay. So then this, this has to be total fraud. Like, this has to be total fraud, which is very, very weird. The thing is that it says paid. I haven't seen anything in my car yet. I think. So these amount builds, you haven't seen these? I'm not, no, I don't think so. Or at least I need to check my, I check my statements. I always constantly do, but I haven't seen those, those, those expenses. But maybe because I always check electronically, maybe I need to check in paper. No, electronically is fine. You see how it shows that I'd spend 1226.90. And then on the other page shows that I spent 1600 and something. And the other page that you saw in my personal account or page. Yeah. And, and, and you weren't, and you weren't running any ads, right? No, no, no, I'm telling you, David, I haven't, I've been waiting for you. I haven't done anything. Yeah. That's crazy. Let me, let me see the billing. And when you see my, my, what I do is only $10, you know, $50, it hasn't gone never gone beyond that. Because I'm just kind of tiptoeing, testing, you know, and I'm afraid to go beyond that. Yeah, yeah. Yeah, there's no way you spent that much money at all. Like that's crazy. Yeah, Facebook, they have, they have, they have some good support. They really do. They have, I'll show you how to, how to reach out to them. But you can mess with them. And then I didn't, I didn't, I don't know where they say that I paid all that. I don't think so. I don't, I never, I don't, at least I have to check in my credit cards. But I don't, I need to check my credit cards. Which credit card was that that was charged? The 250 and 175. Let's check. Give me a second. I'll be right back, David. Okay. Okay. Take your time. Oh, that's pretty crazy, pretty crazy. Wow, this is crazy. I didn't do that one either. Are you serious? You see that? That's a vehicle or something. Yeah, someone, so, so, okay. So is this your mastercard? 8, 5, 8, 4, 5, 3? 453. Yeah, it was, I darn it. I just threw it away. It was my business. It was my business card. See, what's so weird is that someone, someone you, yeah, someone logged into your Facebook and ran ads under your credit card. That was a credit card I had already in Facebook. Yeah. And that's the one they just replaced. So, but I'm not going to run that. Yeah, that's crazy. That's crazy, crazy. I've never seen that. I mean, how did I got to hold on my, my first of all, my password, and then we're able to just to go in and hold on a second. Hello. I'm here, David, it's just that I got on. So, if you keep looking, it shows on the left side of my personal page, which shows a charge of 16.69. On my business page, it shows a charge of 1200. Let me, okay, I was going to, let me see, give me one second. Dude, this is crazy. She straight got freaking hacked. Someone was running ads from her account with her card. That's crazy. I've never seen that 400. Dang, promoting this budget 55. What the hell? That's crazy. I'm here, David. I'm sorry. Yeah, no, it's okay. What yeah, what it comes down to is you got hacked. You got hacked and that's crazy. I've never seen this before. Someone literally logged into your account and started running, started running ads, started running ads. Let me look at this ad started running ads for, I guess, a car. I mean, I don't know. Let's take a look at it. Yeah, it is a black car. It's spending a ton of money. It is a black car. It is a black car that they were selling and I started receiving phone calls. Oh, that's your car? No, it's not my car at all. It's not, I don't have that. I have a van. So, you weren't selling this car? No, of course not. Okay, so then yeah, okay, so I thought you said you had a black car. No, no, no. No, no. And that is coming from Ohio. The people were calling me from Ohio. That's crazy. That's crazy. I've never seen this. I've never seen this. And so to tell you truth, I mean, yeah, that money may be out of your account. You got it. Was it a credit card? Hopefully it wasn't your debit card. Well, yeah, it was my debit card. Oh my gosh. And how are you not knowing that all this money is being deducted? Because I was checking my credit cards and not my debit cards. I don't know what happened there in like I've been sick all this time. Oh, you've been sick. That's right. Dang it. Dang it. Okay, so then here, I mean, yeah, obviously it sucks if that money is out of your bank account. Like that's your debit card, right? That would obviously suck. But on the bright side, I mean, this is clear. We got to just reach out to Facebook and then also see if your bank, I mean, that's total fraud. So with my bank, what they do is they reverse the transaction. I don't know how your bank may be, but they reverse it and they redeposit that money back in my account and then they go find out what the hell happened. That's what my bank does. I really hope so because I'm freaking out here, David. I mean, I'm having all you got to do. Yeah, all you got to do is you got to reach out to your bank and say, hey, there was a ton of Facebook transactions in the month of December that were fraudulent. That's exactly what you tell your bank. And so that's them. And then we got to reach out to Facebook and say, hey, Facebook, Facebook can easily look at all of these and be like, okay, yeah, for sure. That's not yours. Like something fishy happened for sure. And Facebook should be able to credit all this for sure. Like this, if this has absolutely nothing to do with you, like, let's look at another one. This, that one was the 466. What was the 466? The same thing. I mean, I'm serious. I don't have a reason to like Oh, it's not about you. It's about what I'm seeing. Like what I'm seeing is blowing my mind. I didn't think someone can really do this and really take your threshold up that high. But see, yeah, I mean, let me go back. They're all that Mazda. They're all trying to sell that car. But what just blows my mind is that someone can actually come in here and do that. Like, that's crazy. Let me, let me see something really quick. So all of these in December were all that car, the $259, the $47 Facebook coupon. Okay, so that was a coupon. It's the 47. What was this 47? That same car? And one of the ads in the ad, they said the guy answering that Daniel something, the guy answers, you know, it has 55 miles or something, 50,000 miles. And it needs engine to revamp, you know, fix or something. He had the nerve to answer. Wow. Yeah. See someone and it might not be him that even knows what the heck's going on. Someone's advertising for him. And someone is literally ripping people off. Like they, they are, they are ripping people off. Like you are getting ripped off right here. All these transactions. That's crazy. Look at this one 175 that same car. That's not me. Exactly. You see, that's crazy. And you know, they started, they started with to first 265, 269 or whatever the little one was just to test my account, you know, man. So then what we have to do is we have to reach out to Facebook, reach out to Facebook. And then what ends up happening is they get you on messenger. So your Facebook messenger just like how I messaged you when we reach out to them, they'll end up connecting with you on messenger and then, and then take care of you from there. And this is easy. This is easily to explain. You just simply tell them, Hey, every transaction in December, click on it. That is not my business. Like that is not my car. That is not my transaction. I didn't run that ad. And they'll look into it for sure, like for sure, for sure. Another one for I don't own that card to start. Yeah. Yeah, you don't own the car. You have no idea what, what, what this is all about. That's what you're telling. That's all. And I'm afraid that it started somewhere in November because I started seeing it, especially some charges for $25. And I thought, huh, me, you know, and I went back and in block all that, all my close all my media, there was an ad meet my ad that was left, you know, like you said, active something. And I went and checked to make sure that they all were inactive. Mm hmm. And I, and I called my, my, my bank and I let him know, but you know, they haven't removed them yet. That the ones in November make $25. Your bank hasn't hasn't yet really. I have to, I have to follow up with that. But like I said, I went completely down. And, and I haven't been active ever since the end of November. Oh man, RC, this is not good. This is not good. But at the same time, they're going to help you. I know they're going to help you Facebook. Facebook will for sure. Well, here's the thing, if your bank doesn't doesn't refund it right now, that's fine. Facebook will. Facebook will look at this and they'll say, Hey, these are for sure fraudulent. We are reversing the transaction. Facebook for sure has to refund all of that. Like for sure, for sure, because it's fraud. It's not your transaction. So if your bank won't help you, I know for a fact, Facebook, Facebook will. All of our accounts are a little different. Let me, let me, I was going to start, like I said, I'm coming back to life and I was going to call my bank. I told, and I thought if I don't do anything, I'll just cancel the card, you know, because I had other cards that I had called and they take action right away. And they have helped me and they have stopped anything that is happening. And they immediately do a reimbursement. They don't even question it. They say, we'll investigate. We'll get back to you. But in the meantime, we'll reimburse you. And these guys didn't do that. This card that I have, which is relatively new. Okay. Okay. So then this right here is how we reach out to them. Okay. So this is the help center. So the way I found, I came here is I came to payment settings. And then I'm right here in the payment, in the payment studies, normally you can update your card. Like normally right here is where it'll tell you what card is on file. And it would let you, it would let you switch out the card. But for some reason, maybe because the balance is so high and it was, and your way past due, maybe they're not allowed to remember I canceled the card. Yeah. You canceled the card. So now they're not letting you update the card, but right here is where I clicked on contact us. Okay. Contact us at the bottom. And then it brings us here. I didn't see it. Sorry. Do you see need help contact us right here at the bottom? Okay. Let me, can you see the screen? Yes, I'm seeing it. Okay. Okay. Perfect. So what I'll do is one, two, one, two, six. Give me one second. Okay. So it's this one RC. Okay. I have a question about payment. Okay. So all I'm doing is it's simply asking or answering a few of these, a few of these questions. Explain a payment. How can we help explain a payment or help make a payment process a refund or clear my standing balance? Okay. So I didn't authorize this payment. That's the one we're going to go with. Okay. So please select add account. It's this one. And then clarify, were these charges made on your advertising account? Yes, these charges are. Please select an appropriate payment method credit card. It was credit card. Please provide us with the email address you used to log into Facebook RC. What was it? Tharp. T-H-A-R-P. At Yahoo? At Yahoo, yeah. Okay. So that's the email you use for Facebook, right? Right. Okay. Credit card first six digits. If the charges in question were on a credit card, please provide us with the first six digits of the card. You see, I have the A453. I don't remember. I just threw it away. Okay. Just yesterday threw it away. What was it? 8543? A453. I think. Please provide the data. Please provide the date and amount of each charge in question. If ethical, please send the purchase confirmation code found on your bank statement. This code is a combination of five to 10 letters and numbers that appear next to Facebook. Okay. There are several. Yeah. So it's all of these. And then what about, what about in, let's go CUSTA. Go November. Yeah. Let's go November real quick. November to December. So that's, that's all it was. So it was really, it was just, it was just December. All these transactions happened in December. So. I almost can tell you that I saw something in November, but it's okay. Yeah. I'm searching November first and on and nothing comes up for November. So this right here is searching from the first. You see it? If I just searched, just November, nothing in November. Okay. So it's all of these transactions right here. This is what, this is what you'll, let me see. Let me. Maybe I thought I had started seeing them like the last days of November, but maybe it was the first days of December. I don't know. Please enter the date and amount. Okay. So the date and then the amount was 4739. 4739. Okay. The next one. What's that? What is that number for 4739? That's the amount. It was, well, that was one of them. No. Yeah. That was one of them. I'm going to all of them. And then the 14th. That was, but no, that first one was two point something. No, but that's the coupon. Let me look at that again. It doesn't look like it's a charge. It's not a charge. And then this one was $35. That's a Facebook coupon. So it's not, it's, it's like they credited, credited you for whatever reason, but it's the credit card. It's this transaction credit card. This starts from there credit card. Yeah. So this is $50. This is on. It started over the $50. Yeah. No, it didn't start there. It started with the 47. This was $50. And then, and then this next one was actually that was 50. This is 35, right? Actually, did I get the 35 already? I got the 35, right? Yeah, I got the 35. So, but I don't know if they're repeated. You have to 75. So this is, okay. So this is for 75. And then 125. Okay. 125. And then is there another one 125? No, I don't see. Yeah, that's all. So. And then it scroll up. And then there too. And then how about the ones they have in charge, but they are being billed for. Yeah. This one. Okay. What's the last one? We got 125. Actually, so there's one, there's more. There's one, the 125, there's this 175, the 250. So it's a 175 and 250. 175 and 250 in this one, 250. Okay. So problem description, please describe the problem you're experiencing as, as as much detail as possible, more detail information. Okay. So all transactions, transactions, all transactions listed are 100% fraudulent. I don't own a black car. I never ran ads for this Mazda car. I have no idea who this is. Is I am a realtor in, were you at in Florida? I'm sorry? Are you? Yeah, you're in Miami. Yeah, I'm in Florida. Miami. South Florida. And these ads in question have nothing to do with it. I have canceled the credit card. What was it? 8453? 786. Oh, yeah. Yeah, card ending in a 453. Please refund the S.P. All transactions. Okay. Can you mention that also about the, the, the ones that they're already in my account and that's they're, I've been billed for and now they say I'm, you know, I'm late or I'm not paying, but it's not, I never been, I never been late or anything. Yeah, no, it, all these other ones were paid. All these other ones were paid, but what has not been paid is, is for, is 466. 466 and 466. No, just 466. They're on all the way to, to what I've been billed now. No, it's just 466. It's not the 400 because it accumulated and now it's at 466. This is the current balance. 466. That's what they're trying to charge you now, but the credit card has been canceled so they can't, right? It fell. No, no, no, but well, yeah, you're right. But then it shows that I, that I have a bail pending for. Yeah, for 466. Yeah, you're right. No, no, for, for 16 or 1200 something, like there is a bill I have to pay. No, this is what you, what, this is what they're asking you to pay right here. That other number. And I hope I don't lose you. I hope I'm not lose, I'm gonna lose you. I'm gonna step, change, change wife, okay? Okay. Hold on. Are you guys, so that's how you, that's how you follow complaint. You have to submit a ticket like that. This is some stuff I never seen, man. Someone was able to log into this, this client's account and run ads on a completely different business, which she has no idea who that business is. And they happen to really, you know, make some, some, some, some transactions go through. You know, in the month of December, that's a lot of money, man. It's a lot of money, 400 or actually 250, 175, 125, 75, 50, 35, like dude, 47 bucks, like that's a lot of money. And it's crazy how, how, how, yeah, someone was able to do that, but Facebook should be able to recognize this and be like, Hey, man, for sure that is not, that is not their freaking, their, their, their transactions and, and most likely I'm 100% confident that Facebook will for sure come up with a resolution and, and really help her out. So just wanted to share this with you guys, man. This is live stuff, you know, a client, this is a previous client of mine who just, I continue to just over deliver, right? Over deliver with value. And I'm always there for her, always there to ask, answer questions and whatnot regarding social media and Facebook advertising. Are you there, David? Hey, RC. Yeah, I lost you for a second. I got you. So I just submitted it. So just look out for your messages. Okay, so right here. Welcome, RC. Hold on. I can't hear you very well. Can you see the screen? Hold on. I don't know why. I don't know where to raise the volume here. Well, this is, as long as you can see the screen, this is where you're going to, you're going to start getting messages. So you'll, you'll receive a notification. Just, you know, be lookout for your notifications right here where it says number three, just check out for those, you know, throughout the day, maybe tomorrow, within the next couple of days, you'll say they'll take some days. What's that? Hold on. I can't, I can't hear you very well. Hold on. I need to raise the volume. Can you hear me? Can you say something? Yeah. Can you hear me? Oh, now I can hear you. Okay. I'm sorry. You just check out, just look out for your notifications in the next day or so. Normally, Facebook gets back within 24 hours. So everything has been submitted. The, they know what account number that you're referring to. They know the credit card, the last four of the digits, they know the amounts and they know a, you know, the description. So you should hear back from them with the next day or so and then just message me if, if, if you don't hear anything from them. So just to recap, David, that they says that I, they says there that I was billed $1669 or something like that. No. Is that something they all going to go ahead and correct as well? Yeah, but that's, that's 1600. Where do you see that at? That's not what you were billed. No, remember you went in and saw it. Yeah, but that was lifetime. I think that that was lifetime. That wasn't, that wasn't, let me see. Where I saw it, where I saw it, 1226. It was related to that ad. It says this ad, you spend this much for this ad. It was 1226. And you were billed. No lifetime. Just that go to that specific ad and you'll see that the guy had put $5,000 as a threshold, as a limit for me and he, and he spent 1226. Can you go and see to that specific ad? Let me, um, yeah, that's what you're looking at this 5,500 right here. Now go to the actual picture of the ad and it shows you on above it that, um, okay, go to that ad. No, I think you're, I know what I know what you were looking at. You were looking at a different number, but that I'm showing you every transaction that was in December. So all these that I listed, all right here, these are all transactions from that car in the month of December. There was nothing in November. So, um, you edit, you are in edit mode, but go back to the actual ad, the results. I tell you, I saw it. Yeah, I think, yeah, go to campaigns, go to campaigns. You had it there. Hold on. Campaigns right there, the blue on the top. No, no, no, the blue on the top. Uh, there's no blue anymore. Uh, campaign, no, below, below, below, right there, below, right there. Go to campaigns. It was showing the picture and he said that, you know, that I was, I was billed for 1226. Well, see, that's, that's what this is over here. This right here is showing us everything billed in the month, in the month of December, and then everything in the month of November, which is nothing. So this right here is all of December. So if we go, if we go custom and we just look at December, December 1st to the 31st, these are all the transactions. So this is what we reported. I just reported this right here. Now, if I go to November, there's no transactions in November, November 1st to the 30th, there's no transactions, nothing in October. That's weird because, and I think it was November, at the beginning of November, my husband run one ad about just listed and spent $15. Why doesn't come up? Let's see if it's under this other account, because there's two accounts. Let's see, you may have ran it under open house. No, it's that open house. So this is it. Facebook gives you two different accounts, two different ad accounts, and your two different ad accounts is you have open houses, that's one ad account, that's where one credit card will be stored, and those are ads ran from whatever business page, but it's quote unquote a different Facebook account. You have open houses, and then you have RC. So it's the RC mtharp, that's the one where you're getting a bunch of fraud, but this open house is maybe your husband ran it in this one. Let's take a look at this one. So this is if we go $15. So if we look at just December, the transactions in here were $35, that was paid December 5th. And what is that? And he did it and what is that? So this is FB leads, US, Florida. This is a Facebook. I think that's the one he did. Yeah, so it would have been this one, 25 plus to 75, actually, I don't know if that's 25 plus on age, you can't target age, but I don't know what that playing around with it. Yeah, okay. Yeah, don't play around with these ads no more. Let me run these ads for you, like let me run these ads for you. The course will be ready any day now. But your whole credit card issue, this thing has just completely thrown you off and I understand, I get it. I get it. Let me look at another month. So that $35, that was probably your husband, that was in December. Let's see if anything happened in November. Yeah, November, but he was charged in December. It was at the beginning of November and they charged me at the first week of December. So in November, here's transactions in November. You see, I need to see what is that about because I don't remember those. Okay, so another Florida ad. It's probably him doing that. I didn't know about those. He told me he had set it and then left it and I thought that you know what, when I saw that my credit card was getting $25 and all that, I thought wait a minute, did you did something that is still going because my credit card is being charged and I don't want you running it or, you know, so yeah, it's that one. Yeah, that's that's the one. Yeah, same one. Yeah, he was just kind of set, testing, messing around with it. Yeah, no, I'll teach you how to run these ads. I'll teach you how to run them for sure. Don't worry. But yeah, this is the one right here. Yeah, that's it. But he only ran it once. I don't know how he ended up with three different charges. Yeah, you got to make sure you turn them off. If they're not, a lot of people, they'll run an ad, they turn it on, and then they forget about it. That's why in what I teach in my course, I teach how to turn them off or how to schedule the calendar, how to schedule the actual calendar. Right. And so that's when I saw that, that he just like he like I said, he's just messing around. He was just messing around with that. He said, did you leave anything running because I'm getting charged. And then I went in and be activated because it was active. So that's why I knew that everything was inactive, that I was not running anything else in November and December. That's why, you know, when I saw this, I started freaking out. Okay. So in September, nothing, September. Okay. So it's just, yeah, it's just those ads. So just, I never run anything the whole year, you know, just like I said, I got again, I tried to remember, I extend you because I tried to get in and I just, yeah, and then I couldn't. So I thought, well, you know, I'll wait. And yeah, man, that's crazy. So I'm glad, I'm glad you reached out to me. I'm glad I did this for you because this is crazy. Like we got to get this money back. Believe me, I was having a panic attack. Believe me, I was like, what? Just pay attention to your messages. So up here where it says number three, you'll either see a notification coming right there, or you may get an email. Yeah. It's either going to be a notification right here, or you'll get an email, or maybe even a message, even in the message, maybe even in the message. But just look out in the next day or so and then reach out to me if you don't hear back from them. In a couple of days. Okay. David, I am switching brogages. Okay. So the letters that I sent you, I'm just going to go in and change the, that guys for, I'm in cobalt banker now. Okay. Okay. So I'm going to resend them. Okay. For which one? Resend them? Oh, for all, for recent for what? The secrets. Oh, yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. You'd have to redo all of them. No, no, just, just no, no. I only removed the little detail on the, on the right left side, on the left side, on the top. I just need to remove the guys. It says the guys is company. The guys. Okay. I need to put the name of the cobalt banker and that's it. I'll be back. So this link, this, this link needs to, needs to, we need to get rid of this link right here. This is your old broker, right? Exactly. That's my old broker. Okay. Well, here's what I'm doing for you right now, really quick. Let me get rid of that website. Okay. So all this can stay the same. All those can stay the same, but it's that website that is no longer the same. And I don't want that website listed anywhere. Let me check over here. I'm sorry, you cut out, RC. I lost you. Just wait for Facebook. I don't, I can't hear anything you're saying. Just wait for Facebook's notification and then reach out to me in a couple of days. Okay. Talk to you then. Bye-bye.