 Hello and good local time everyone and rest assured that this recording a video to be published under the creative commons attribution license only include my video and not your video but your audio may be included in the Q&A you ask through audio. If you prefer not to get your voice print contributing to creative commons, a chat box is also available. Now with that out of the way, so I'm really happy to be here virtually to share a little bit about the digital social innovation project that we've been doing in Taiwan and how we countered the pandemic with no lockdown so far through fast, fair and fun projects and also the infodemic we countered that with no takedowns. Now digital social innovation to me means it's everyone's business with everyone's help. It means something that we in the open access, open innovation, open source community have always known in that with sufficient number of eyeballs all bugs are shallow and this applies not just to software or cultural products but also for collective intelligence. In Taiwan we've had more than 25 years running now a public digital infrastructure called the PTT even though international media refer to it as Taiwan's Reddit really is very different. Because the PTT license under GPL v3 free as in freedom is a collaboratively governed place subsidized entirely by the national Taiwan University firmly in the academia in the social sector and has no shareholders nor advertises. And so it's one of the rare cases of a truly pro social purpose built social media that successfully surfaced Dr. Lee Wenlang's message from December 2019 that and I quote there were seven new stars cases in the Huanan seafood market. Whereas in many other corners of the more anti social corners of social media there's a lot of flamwares going on around that time around the same message very quickly people in the PTT triage the message and contribute to their analysis so much so that we begin health inspections for all five passengers coming in from one to Taiwan the very next day the first day of 2020. So this shows that we trust the citizens maximally so that people can triage the systems freely and in turn the citizens trust the government with their real time reports not just through PTT but through toll free telephone numbers. Whenever anyone calls 192 to the toll free number chances are the very next day there are questions if it's not already answered by the professionals at a call center staff by largest charity in Taiwan city among other contributor from the civil society. It will land in the daily press conference every two p.m. every two p.m. in the central epidemic command center for example last April there was a young boy that called when I do to saying hey you're rationing out mask but all I got was pink masks but all the boys in my class have blue masks and I don't want to wear pink to school because I'm a boy. Well the very next day including Minister Chen Shizong of health and welfare wore pink and Mr. Chen even said pink panther was his childhood hero. So overnight the boy became the most hit boy in his class for only he has the color that the heroes wear and the heroes heroes that pink panther wear and all these very interesting memes contributed by people dialing in this toll free number are shared through creative commons noncommercial nonderivative as memes cards for sharing and so on that maximizes the clarification and the signs to where the population rather than falling back to conspiracy theories or innuendo. Now social innovation also pertains to fairness in Taiwan we have a movement called G zero v. Gov zero incubated by our national academy right in the I S building the Gov zero by annual sorry by monthly hackathon gathers people who feel that the government digital system services doesn't work well in Taiwan all the digital services in the government ends in something that G O V W but those civic activists far from just demonstrating against the government actually forks the government taking the same website and service changing O to a zero so by just changing something that G O V W O to zero you get into this shadow government that's always more fun. So forking the government means like fork in software developments taking what's already there moving to a different direction that's more accessible and with the hope that someday it gets merged back last February for example when we're rationing out the mask there's more than 100 different open source tools develop out from the civic community without consulting the government actually to display where in the nearby pharmacy are there still some months to collect. Now we trust the citizens with open data so soon as I learned about these projects I talked to a premier saying OK we need to update every 30 seconds the real time inventory of all the pharmacist must storage so that all these different tools have the same like distributed ledger right the same source of truth when it comes to real time management and also helps us to detect data bias to distribute more fairly and to co create pre ordering mechanisms for first month but now also vaccines. Now the same team of people dismay bonded together again to go zero people to invent a check in system that dramatically shorten our contact tracing from around 24 hours in May to now by July or August less than 24 minutes because it's all automated it works very simply anyone without installing any app just use their mobile phones camera scan the QR code automatically takes in the text you don't have to type anything present and this is stored in your telecommunication carrier it's not aggregated by the government is not aggregated anywhere it's just stored as kind of an SMS record and only authorized contact tracing personnel from the local health authority have access to this data and so by making sure that this is fast fair and fun and for epidemic control use only using creative performance license we enabled tons of different scanners. There's the Bluetooth based Taiwan social distancing app that doubles as a QR code scanner line the leading end to end encrypted chat tool also modify their functionality to serve as a scanner and so on and so forth. And finally I talk about epidemic control but what about infodemic during the pandemic of course people feel anxious there's a lot of conspiracy theories about mask efficacy about whether to keep social distancing about vaccines and so on. And we found it's very difficult to take down any of these mostly because we're pluralistic democracy with most of the citizenry still remembering the martial law and they don't want to go back to the martial law. And so instead of you know provoking more outrage by taking anything down we add to it fighting fire to fire so to speak by using humor and very cute spoke stocks the Shiba Inu names don't try speaks for the Central Epidemic Monsanto. So we say when you're indoor keep three Shiba Inu's away from one another when you're outdoor to to keep the physical distance. And why wear a mask where wear a mask to protect your face against your own unwashed hand again nobody disputes that especially when it's a very cute dog saying save and all these creative commons works is not limited just for epidemic control. Indeed the Taiwan Digital Asset Library digitizes the presidential office the buildings of heritage and so on and their creative commons. So people can use it in their research and also computer games are national dictionary also published similarly and all the photos that I took is also uploaded into the creative commons for all sort of remixing and parody and what not. But there's also a more serious side of it when we in the administration embrace digital radical transparency. I discovered that much as how the judicial and the parliamentary branches adopt radical transparency when I say OK all the meetings including this one will be recorded at least a transcript will be published. Under a command to sell a XML vocabulary on the Internet in the state website the nature of conversation changed. The lobbyist when they talk to me always profess their love for the global goals for the sustainable goals for the best of the future generations because they know they will look very bad to future generations if they lobby for something that only works for their short term benefit to the detriment of the future. So by essentially saying the public domain is watching we say it's not just about our constituents it's really about the world because when you publish in the Internet's well under creative commons the entire world learns about it. And once people get well informed records on when and why the policy is being made instead of what just what of the policies will it enable novel applications of democracy as a technology. So again co-created with gov zero we have this tool called Polis. It's Polis the GOV the TW which means it's a official government website now it's been merged back from the civil society to the government. It's an assistive intelligence tool based on cameo's clustering and principal component analysis to show the sentiments and preferences of people when faced with a new emerging regulatory puzzle for example over X which is the first sharing slash gig slash platform economy issue we tackle in 2015. So what you're looking at is my real map of my friends and family and how they feel about over X phenomenon after sharing the facts we crowdsource the feelings resonating with one another for around three weeks. And after that we always ideate to other things that are accepted as good enough consensus or rough consensus by the people and then we ratify that and the way it works very simple just like PTT anyone can post. And if you post that passenger liability insurance is important. If you agree you move toward me if you disagree you move farther away from me but there's no reply button so there is no room for trolls to grow. Rather people see each other's differences each other's similarities and are incentivized to post their own ideas and have a conversation in a pro-social way. And after each three weeks conversation we always end with a shape like this. People agree there are some ideological differences but everyone actually agree that insurance is important not undercutting existing meters. Very important the registration of vehicles empowering local temple and church to run their own fleets. These are important and most people agree with most of each other most of the time on most of the things. This is a stark contrast versus more anti-social corner of social media or even popular media when people would think that these five ideological differences are all there is. So we can think of democracy itself as a co-created social technology innovation as we improve the bit rate of democracy itself. We can further develop the measurements of progress not from a top down way but from a co-creative co-government way much as how PTT did their co-governance 25 years ago. And in SDG terms this means that we're combining the interest of economic societal and environmental interest together in the 17th goal the digital innovation goals. And five years ago when it became the digital minister the HR department from the administration asked okay minister we've never had a digital minister so what do you do what do you want to do. I'm like all I want to do is 1717 effective partnership through 1718 reliable data through 1716 open innovation. And the HR department said minister nobody memorized those SDG targets it was just introduced in 2015. You have to speak in plain language which is why I translated all that the gov zero co-governance the social innovation just mentioned into poetry form which I will now close with my job description before opening for Q&A it goes like this. When we see the internet of things let's make it an internet of beings when we see virtual reality let's make it about shared reality and when we see machine learning let's make it collaborative learning. When we see user experience let's make it about human experience and whenever we hear that the singularity is near let's always remember the plurality is here. Thank you for listening and I look forward to the Q&A. Well thank you so very much Audrey I'm sorry that I missed opening my line was disconnected but first of all I would like to also add as you have listened to Audrey talking about this three year principle fast, fast and fun and what is the principle about it but I would like to add that the object actually is widely known now to Taiwan most people in Taiwan amid this COVID-19 pandemic as the chief architect for the e-face mask distribution system and real name QR code restriction system as you can hear 1922 SMS restriction system for contact tracing and vaccination reservation system and so on. So we are really happy to have Audrey talk about this business social innovation I know that Audrey is a teleworking mask minister. Yes. You have seen of this office there, virtual office where Audrey works around the nation all the time. Okay so let's now let me open up for the session to anybody who would like to comment and ask questions to Audrey, anybody? If anyone has questions they can type them in the chat or they can speak directly by turning on their microphone we have enabled everyone's microphone. So with Audrey's closing remark this thing here you can see Audrey is a poet, a politician. That's right a politician. I mostly write poetry. Poet, politician. Any question of David? I think you're muted. It turned on your microphone, your microphone is off. David? Hi. How effective would this policy be for the public of Taiwan? Well we did reduce our local confirmed case to low single digits, zero or one for the past few months and for most of 2020. So in terms of pandemic prevention without lockdown fatigue and things like that it's evidently very successful. It's harder to measure how the counter-infodemic efforts work but anecdotally I believe our 2020 presidential election because we developed such humor over rumor, notice in public notice, and of us it's much less swamped by this information compared to the 2018 Miro election slash referendum. But I would say that in general the principle of effective stems from empowering people closest to the ground, to the pain. So as long as there's further remixes, further innovations keep coming from the Gulf Zero community I would say is a success. It's good enough. It's never perfect. Yes. I like her expression humor over rumor. I'm an anthropologist and I live in Hualien and it's very excellent that you made this presentation to us. Thank you so much. Thank you. Thank you. Anyone else? Please go ahead. My name is Wayne DeFernoy. I teach Korean Literature and Poetry in Korea and I wanted to thank you for just a fantastic talk. And it wasn't the focus of your talk but I would love to hear you kind of think out loud about the relationship because I studied poetry, between technology, poetry and public policy. These are not things normally put together and we seem to have put them together in a spectacular way. Definitely. I do believe that the simpler the idea is to express and understand the larger room there is for interpretation in the mind of the reader and it turns the reader from being a literate person to becoming a competent person. And that's what poetry really does to people. It inspires people into thinking out of the box or even doing actions that they have previously considered too silly or too impossible to do. And that's because the ideas are simple, it rhymes, easy to remember and then it leaves plenty of room for that particular person to contribute. And so I believe the most complex ideas in policymaking could be made much better if in the individual components like wearing masks to protect oneself from one's own unwashed hands by distilling it to the essence and then just rhyme it. And then before long in various different cultures, in various different communities, they will find a way to resonate with that idea. And this idea of mutual resonance toward a more eclectic understanding and so on I believe is much more intuitive and approachable to an average person as compared to if you tell them about, you know, deliberative democracy, participatory democracy or some large multi-syllable words. Fantastic. Thank you. Thank you very much. Are there any more questions? Any further questions? Yeah, maybe I'll ask you Audrey. What do you see next after this pandemic? I think in the situation in Taiwan looks like it's Easter but then it's not like that. What do you see from here, from the perspective of Taiwan? Well, I see that we have a global community, a true global neighborhood now. Before the pandemic, it's actually very difficult for me to meet my counterparts in other countries because they don't often video communicate with each other. They prefer in-person meetings but nowadays because we share a common urgency about pandemic and infodemic control. We then can take this existing solidarity and then take it to tackle other international challenges. Climate action around the climate emergency that we're facing now is an obvious next step. And for those global issues that can only be tackled by sharing ample evidences, by sharing the climate science, the data pipelines together and so on. Previously it was difficult because every jurisdiction have different urgency tackling such matters. But now we're just piggybacking on our existing alliances around pandemic and infodemic. And that also further the stage for the Taiwanese participation on the global stage because where we have Robin as a human rights anywhere in Taipei or Hualien or whatever. We can participate on the international stage equally easily. Oh that you also had this opportunity of being a robot there. Yes. I'm depressed indeed. Yes, at the UN Geneva building for the internet government for it. Yes. Yes. I see David with his hand. Yeah, my question is on the international stage, how will this beautiful and elegant presentation that you have just given give Taiwan its credit as a beautiful democracy and place of beautiful people as an island nation to continue with threat of China. Yeah, I believe that many international correspondents in Taiwan, some of them previously in Hong Kong, now located in Taiwan do report on our story. It's not just our domestic producers of for example the public TV's PTS world, the CNA's taiwanplus.com. These are of course excellent end of us, but also for example CNN just did a investigative reports on Taiwan's thriving democracy and so on. So I believe this narrative of Taiwan being the top on semiconductor and bubble tea and whatever is now being complimented by Taiwan being a pluralistic society with very inclusive marriage equality, digital democracy and these more human centered features is now being more widely known. And I do believe that if the democracies of the world see Taiwan as being very much willing to contribute our innovations in democracy, then they will not let us face the threat of authoritarianism alone. Thank you. Thank you. Will you visit Washington? I did a few times actually and around the UN General Assembly when back when it was still held in person. I did visit a couple of times and also I participated in the CSIS among other think tanks events to talk specifically about our counter disinformation methods. I believe many researchers are continuing this line of research to learn from Taiwan. So if you search for the Taiwan disinformation, the Taiwan model to counter disinformation, you will find many fine reports being written recently around our model. Thank you. Excellent. Thank you very much. I believe there's a comment from the panel. I put it into the chat. I'll read it out loud. He says, I would like to thank Minister Al-Riton as your presence and digital efforts and achievements regarding the pandemic are now a topic of popular culture articles. I can say this as the editor-in-chief of the East Asian Journal of Popular Culture. Thank you. And I talked about the think tank reports. I just found one, the NPR special report on the Taiwan model to coordinate to counter disinformation. I've just pasted a link to the chat as well. Beautiful. Thank you. So I want to learn more about Audrey. As you Google Audrey's hand, you will find that Audrey talked about the NPR and they also talked about the intent acts in many other occasions. Audrey made a presentation on this topic about social innovation. Yeah. And thank you, Dr. Lee and really everyone at Academia Seneca because 20 years ago when I got first foray into open innovation, it is in Academia Seneca and Open Foundry and Creative Commons community that really nurtured me and raised me. So really my gratitude to the entire community. That's right, that's right. The first out contractor actually. That's right. Very good to have you back. You're back to the PNC, this forum there. And I hope that by Academia Seneca, you are out. That's right. I've never attended a college, so this is the closest I have to Alma Mater. Yes, yes. David. Yes, thank you. You have a last question to remark? Yeah, David. Do your partnership with India? Yes. Partnership with India? Yes. Well, we're working very closely in the Indo Pacific toward making those social innovations more known. And India, from what I understand, is a constant inspiration as well as attendant to various online hackathons and international social innovation talks. Now, my talk with the India representative to Taiwan mostly centers around the idea of tackling the climate crisis and tackling how to make a sustainable agriculture, sustainable production, and so on, using platforms such as the presidential hackathon as actually established also by Dr. DT Lee with the presidential office. But going forward, I do think that there's room for more people to people ties there as well because Taiwanese people are learning about India much more now that a lot of our manufacturing facilities, logistics, as well as our even service industries and so on, are being extended there. And so I believe there will be more cultural exchanges in addition to the more kind of material ones around climate mitigation and so on. Excellent. Thank you so much. Thank you. Okay, thank you so much. It looks like our time is up. And we are very thankful that our digital minister, Audrey, would take the opportunity to spend some time with us on this finale keynote session, PNC. And we were really pleased to have this fast, fair and fun politician, digital minister. Thank you. And really good questions. Yes. That's right. Thank you. Thank you. And live long and prosper. Thank you. Bye. Yes. Okay. Thank you so very much. Thank you very much. Thank you. Thank you. Bye.