 So I basically said to myself you and I Brit we're gonna be in this container for a whole year and I was for 365 days in a row I did not leave that container and I worked every opening hour so till two in the morning you name it. How close did you live by or did you actually literally? I literally lived 40 minutes away. Oh whoa. So sometimes I would sleep there like my turnaround on my shift was so short yeah like I would finish up like a Saturday night and then I would basically have to be back there at nine in the morning finish Saturday night like two three in the morning I'd clean till like four five I'm obsessively cleaning and then I'd have to go run errands and pick stuff up before I got to work anyways take quick nap go to work like I was working crazy hours and it was through proving that to them that I then learnt to manage. Welcome to the Sevo show we are here joined by Brittany Garber she owns founder over everything pretzel overlord of Perth she also has voodoo coffee and a few others what are they I've got chubby boy um and also voodoo priestess nice just their sister companies to voodoo and just for some context if it may be so rude of me to ask how old are you so far I'm 29 just 29 and you have all these businesses yeah and do you love what you do um 90 percent of the time yes I don't think it's possible to love what you do in like the generic sense always yes but I love what I do yes yes you wake up every day and you're stoked no no absolutely not um no I know like but in general like I kind of live by this like theory that like if I am going to be having a bad time it's super refreshing and like kind of satisfying to know that I did that to me and like therein lies the satisfy yeah so you control the stress yeah well and if I'm having a crap week it's not like anyone else in the world did that to me I had the freedom to choose to put myself in a situation where yeah I've overloaded myself or there's too much stress going on or whatever but no one's forcing me to do that and that's like the bottom line that makes it a great job amazing that I love because I'm the one I'm the one doing it exactly so how did you come about from when you finished high school to where you are now let's start from the beginning you're local uh yeah so I'm an immigrant so I'm from South Africa initially there it is yeah there it is hardworking people we are kind of assholes do sometimes but somewhere in between I'm russian myself so we're all immigrants coming in and taking everybody's business and jobs yeah well I mean South Africa has a very funny statistic like we are per capita on the planet one of the highest producing countries of entrepreneurs because generally speaking you kind of have to make things happen for yourself it's it's not lent to you given to you inherited that's not really how that works so we're very resourceful people and my family's very resourceful like just my immediate family's here but like you watch that as a kid and I've always been like like one of my favorite things to do you speak count two dollar coins so like clearly I've always enjoyed some aspect of business and I used to write contracts for my brother to be nice to me like all kinds of things but um I've always been super creative like as a kid so I sort of went that direction because it's quite obvious um and then graduated from high school um and I got a scholarship to go to curtain so I did creative advertising graphic design photography and illustration it's a double degree uh can't draw to save my life so my mom's an artist but I can't do it so it's like photography for me honestly me too so I was like that makes more sense to me and I can like I can make a thing happen in person but can I draw it no no stick figures only literally um so I used to like find images off google and put them all together in photoshop and then trace that so it was like a hybrid frankenstein of what I needed and then traced on top so that's how I drew um but yeah then I graduated I did a ton of freelancing work in photography and graphic design and like all of that um because I love the business aspect of it I love doing you know my own thing and that sort of seemed to be the best way to do it um but I just started I suppose like I'd start a lot of things and never finish them and it was yeah becoming like an issue like every five minutes I'm bored I want to do a new thing a new business and then I pick up a hobby I'm like oh I'm gonna make pillows today but then I'm like oh I could sell the pillows like it always ended in business did you end up like fit like that pillow thing for example did you end up completing that line or did you get bored before the the complete always got bored before the complete always and I have an ADHD and I went yep so like generally speaking a thousand hobbies it's a meme isn't it now oh yeah but like I mean reasonably speaking like I got diagnosed as an adult so um but when I walked in there well besides the fact that I walked in I had I was clamping my like parking ticket and I like opened it and I was like excuse me so do you mind if I quickly run down I forgot to put this in the car and I forgot my keys in like the lobby and he was like babe don't trust about it you definitely have ADHD like we don't really even need to discuss yeah and I was like okay thank you um but like I love like the energy works for me like it always has um but I suppose like because nothing ever finished I sort of put myself in a position to have to finish and that was pretzel so it was like a hundred thousand dollars which I'd earned over freelancing the years before so you saved it up yeah self-made queen every single penny that's the hustle yeah and like I mean the funny part is that some of the money that went into my pretzel I earned working at a pretzel like a wet souls pretzels when I was a kid who's getting like seven dollars an hour and like some of that money went into this pretzel so you've been a like a saver like completely just oh hundred percent so what's your saving strategies since you were a kid for the for the young and listening oh look I can't say what I wouldn't say it out loud bearing in mind what I do for a living yeah but no coffee piece of toast so you like don't want to not be a part of things flask you know what I mean work it out so I'd go to breakfast all my friends were having stacks of pancakes and beautiful things whatever I can stare at their beautiful pancakes and eat my seven dollar piece of toast yeah I was there I saw I conquered did I eat no did I go home save the money yes I did um and working on social hours so it's really really common for people to crave regular social hours so nine to five Monday to Friday the good stuff it's not where the money is made particularly in hospitality which is generally speaking what you do when you're young um like I would crawl night clubs and take photos no one wants to be doing that at two in the morning on a Saturday they want to be out I'm there making big bucks I'm all my friends are uni students I can hang out with you whenever like yeah don't be messing up with my expensive hours so Friday night start working don't stop till Monday that's the good money yeah and always yeah like trying to just find a problem to a solution like if I want a TV I'd dumb tree it find the model I like dumb tree it like there are ways to get we want it's constant problem solving when I first moved to Perth from Calguli because I lived in the country and I got I was fortunate enough to have my parents investment house here so I got straight on to the book out the other rooms yeah and that was my kind of safety income I I was very fortunate there yeah but it was kind of redundant because I was an idiot 19 and decided to get a car loan oh I see not the car loan yeah yeah but the gum tree thing that related because I went to the free section yeah and I went straight into the couch I think I rotated about five six couches I got for free yeah found a better one that was free thank you flip the other one for money yep and I was like people not doing this you know those like bolt collections yeah oh yes I could not go across a good anything I would I would I was a scab me too but like in the nicest way possible like we do it like I'm not like blazed like was it blazing brazen brazen about it I wasn't like roaming around like I go in like the dark you know what I mean and I'm like I see that sink I know how much that sink costs I've been to Bunnings before sells it online for 300 bucks you know what I mean like the good stuff like it was a whole bunch of astroturf once and like did you have a like a preferred some of you'd hit oh no honestly you have to go to the like Dalkeiths of the world yeah I'm not checking it out in my case elimination rave I'm probably not there absolutely like I used to Airbnb out my parents room when they moved to Bunbury and they didn't know for a hot minute and because I had like its own separate entrance and everything um and then my parents were like well my mom found out and but like so how I was raised she was like where's my car no issue just wears her car and I was like that's sort of like the vibes I had as you had any entrepreneurial sense it within the school with like in in high school yeah not really no I think like I was too hell bent on just like I was good good shooting good kid loved school are you turning 30 this year no yeah I just had my birthday so I'm 31 so that meant you would have been in year eight when I was in year 10 and in year 10 so your year right so your first year high school would have been when they abolished sugar in the canteen do you remember that I do you were not sugar you were like a little truck dealer but sugar dealer yeah and and you see you mentioned uh affair that your mum's a teacher yeah my mum's a teacher oh guess where my my stockpile was yeah no in her office in her office yeah so what I did was I bought zombie shoes oh a lover zombie shoe though very good good the bulk shop the bulk shop 20 dollars yeah 50 yeah I brought them in sold them at a dollar each yep and the kids the kids automatically forgot that they were worth 20 cents back when they were on sale at the canteen I had a couple of people call me out but I'm like you're just not my client you're just not my customer I don't care you're not my people you know anyway so by demand if you don't want it you don't want it exactly do you want it though I've got it for you so by the end of my sugar cartel at the end of the first term I had year eight selling them for me yeah that's when you know you're in business I would give them 10 and if they sold all 10 I would and bring me the money they'll get a free zombie tree I love that so you were like a sole trader but now you're a corporation yes like we have employees yes I hope you were paying payroll tax yeah actually because you're technically meant to be fundraising my mom come in and this is our communist russia sort of vibe coming in going mom could have shut me down but she goes that's fucking awesome yeah and then when the teachers asked her like what is he fundraising for she's like no no he's fundraising fundraising for himself see I was in catholic school so my mom definitely wouldn't have been able to do that but like she used to like harbor all of my stuff for me like she was just a big locker yeah like all my art things all the other kids are like on the bus so they were massive canvases I'm like don't you stress just taking a miscarb it's office but I loved having my mom at school it was fun but I loved I loved school in general like just a real excitable kid to be fair yeah I enjoyed it I definitely could have gotten away with more yeah or and you know what though like it's no it's not possible it's like sometimes my staff like I 307 like little babies just casually yeah yeah I love them obsessed with them they annoy the living shit out of me sometimes though but I'm obsessed with them what's your average age for a staff 18 somewhere around that so no child's child like um slave labor yet no I almost got done once though oh yeah or because like so basically I don't employ anyone under the age of 15 like I just to be lovely people uh not that not that helpful it is what it is but there are some really really they're too young um but there's some really keen ones and I hate to squish spirit I hate that so like if someone comes to me and they're like I am dying to work at pretzel I will do anything but I love the color pink yes but I am 14 and nine months or whatever it is I'm like fine sure whatever so we hired a few we had maybe like two and then all of a sudden um one of their friends started like I suppose all of the friends started applying right said we're all in at it right yeah so you've opened up the floodgates right and you know because they have my email so like oh you wouldn't have my email unless one of the friends gave it away and imagine if they figured out what linked in was yeah I know precisely precisely and so they're all emailing me their resumes I'm like no worries whatever but we have like a strict system for fairness with our stuff you must be able to work till 10 30 you have to not I don't care about your age your parents whatever it doesn't make sense like that doesn't weigh in for me yeah because that's inequity in cleaning you're like oh I'm only 15 so I have to go home at eight that leaves everyone else to do the cleaning it's not fair we're one team end of story so one mom's kid got knocked back because she said no no there's no way I can work past 9 p.m my mom won't let me and I said that is unfortunate you do not meet the bare basic requirement to do this job lovely knowing you for applying thanks for the application but you know get back to me when that changes um and then the mom got pissed because now obviously all the other little girls got employed her kid didn't get employed so you know sounds like a her problem yes a bit of Karen the injustice of it all so she goes to wage line which is like the WA one and she says they want 14 year olds to work until 10 30 I did not know that is illegal like it's fully illegal oh dear so you're not supposed to have a kid work after 10 p.m oh dear under the age of 15 okay so I then was investigated and like obviously we went along with it yeah and I was like look I'm so sorry I literally I did not know I would never this was early on right yeah yeah yeah and I was like I would never in a million years be slave labouring for half hour like you know I wouldn't yeah but generally speaking as well we really did not try to put those stuff on late they are young they're not I'm like I mean if you need to be fair yeah and you spend a whole day yeah so we have the fair system yeah it's like in writing and then what we do practically has to reflect more practical the law said no yeah so they were like absolutely not we went back and calculated how many like slave labour hours we had like it was very minimal thank you thank god I hope no one clips this out of context oh honestly and then we basically the department was really cool and they'll let look you're not the only person it's a very common you know error um but as long as you don't do it again yeah then you're all good you learn from your mistakes yeah and I was like thank god and it's just just the half hour between 10 and 10 30 yeah so all up until 10 I mean if anyone needs to know Australia though like you get you get one dollar wrong in the US system attacks and you go to jail here you're like just fix it and I mean like reasonably speaking like where I have stumbled from time to time I say have um it's not you know I come from a creative background no business one I don't have an MBA I have a you know an arts degree um but you you make assumptions and then you kind of forget that some stuff is regulated like that yeah you gotta you gotta background check yeah but I'm just like super open like and I've been fine for it and like whatever but I won't I won't your intent is good yeah and I won't spend time covering it up or I'm like no this is what happened and I just didn't know it is my fault I should have done my due diligence like but having said that it's not like we haven't had a zillion HR practices in place we have consultants neither of them picked it up either wow so yeah it's when they went through the process they were like look this was not intentional and you have to sort of prove there was some intent if you're trying to find a person so how many days since the last incident oh now we don't hire anyone who's 14 I spoke to the last remaining four kids and I was like how long to your birthdays because I'm not going to fire you but I need you to turn 15 real real quick smile and now we're all good and we just don't know more 14 year olds just don't do it yeah so how do you handle problem solving in general with your multiple businesses um we like we really get up to be online so um we can be remote as possible uh and problem solving like across such big areas like meaning we have some in Melbourne and then we have some in WA can be tricky um but what I've learned particularly over COVID is that every single area of the world can be attacked from somewhere else so for example like we ran out of salt salt's very very hard to get it's pretzel salt right at one of my stores this morning in Doncaster none of them drive they don't drive but Airtasca get a man to go from one to the other solved but I can do that from here and there's actually very very few problems that distance you know impedes on being solved so like that's I suppose like the biggest way we problem solve is like an in like a very internet based network of people and you build that system within those people yeah and like you know if we've got a maintenance issue then like we you know extend them to this particular Airtasca or whatever and we have people for things but I suppose like mostly I wish it was a little different but it is very me based so it's like people come up they're like hey what about this then I say yes or no yeah um but I definitely have some hardcore control issues that I'm like working on I'm working on them have you relinquished that control over time no I think if anything my grasp has gotten tighter yeah because more is at stake and I feel more responsible and I'm like you know one pretzel goes down like what that was fun two I've got people now three four five six seven eight nine ten eleven twelve thirty forty fifteen yeah this is how many you have uh yes I have fourteen venues one on the way yeah so and that's a lot of people people's kids have mortgages these days and I have people with proper you know expenses and you know if we make a lot of pressure yeah yeah and how do you handle that pressure problem like probably not well I would say but I mean it's funny because I don't mind it but I allow it to sort of grow to a point where then I am like but this I'm out like don't talk to me I can't so like trying to set like I just got an office recently which I've always been very against because I don't want to be found like I don't like if I'm doing my own thing I'm doing my own thing and I like to work solo but the office will solve a lot of these issues with my control because people have to find me to you know get the answers they need and then when they don't get it quick enough or they don't get the right answer then I'm like oh they can't do the job yeah and I lose trust but in an office space where people can actually like rely on each other and help each other I'm not the only source of you know information 24 seven but I have this unique ability to make people feel like I'm the only person on the planet with a valid opinion and it sucks like it's the worst skill I have so do you have a right hand man woman yeah no I do so I have two like narks and harry um and they're amazing and then I have an ops manager for priestess chubby boy and foodie and that's Annie and she's amazing um and then I have external like assistants from the Philippines um whom I love but um they work perfectly because I don't like to work with people I like to work a lot but that's an issue um but so like they all I wouldn't get by like without running an IV and like they're the best so you've delegated you started to delegate and and how how long ago did you start relinquishing that control because yeah that is that is relinquishing yeah yeah we're getting there um definitely over COVID had to start yeah it was like the first you can't physically be there to solve it so find someone who can um but and I mean it's been baby steps but I think the problem is is like when it doesn't go well once for one thing I'm like out see uh then we start again yeah like for an employee not an employee but like a system a system yeah or a way of doing something which is generally linked to an employee do you throw away the whole system or do you tinker it I wish I could say I tinkered more but I do try to tinker when I think it's savable but I tend to being a perfectionist many business people are throw all of toys out the cart and start again yeah and it's not the best but I spend a lot of time recognizing what I don't do well like a crap ton and I think that that's more positive than anything yeah definitely so when I'm like about to throw all my toys out the cart I might remember that's a thing we don't do well so like it's good to like continuously keep addressing that and then trying to like change patterns yeah but people have this like bizarre assumption that like we just know what we're doing and you're like so you like well now we're people too yeah like just because we run companies or like CEOs and stuff like that like they're not yeah problems come and you got to fix them and if it's a dominant effect for one problem in a system you got to scrap the whole system have you found a time where the system works really really well and then you didn't like like what's the longest standing system that you have oh definitely deputy from like rustering like and it's the best but like that system infallible does not fail and it's like super helpful I would say it takes hours and hours and hours and hours away from me but you know even you know I suppose like it's not really possible to have had a system for that long these days like I don't find any system really lasts more than six months without being usurped by a new one but they're just just constant improvement yeah and that's that's where I'm coming in now with the agency system the social media marketing systems I'm feeling like they're a little bit yeah look what are your thoughts on that well so having like been in multiple areas of that and having potentially actually gone that way like that was probably with your photography creative yeah yeah the top of the funnel really yeah and like branding it was really like my major focus so it was like you either go to an agency or you freelance and there are pros and cons to both but it's super funny now being the client and then having a look at both options because freelancers are awesome love it but incredibly expensive come in just do what they need to do and no more yeah and they're not in this invested no investment and the lack of communal vision is is deadly so you can give vision to one set of people who's a videographer say you give brief to photographer is never the same it never is no and they work independently of each other they get their money independently of each other they don't talk to the guys who do the packaging design at our shop or so that disconnectedness of all of it is is deadly yeah and then you get to the end of something you think I've spent all of this money because while they seem cheaper or more economical not cheaper they never are but economical when you mush it all together and none of it works everything was wasted so it's a difficult like it's a difficult sort of area to work in but then you want to go and like so content creation for instance is so incredibly expensive and it's very difficult for businesses to to justify a lot of it it is and it's such a gamble will it hit won't it hit who knows it can't fight the algorithm either no and that return on investment is not promised no it's not but the more money you invest the more likely your return of investment yeah it's a question I don't I don't like that yeah you don't know so in one hand you're like I can make a thing on my phone and it could be hilarious and it could just kill it randomly will it won't it yeah that takes a very particular person a very particular set of skills a very particular personality and then on the other hand you're like oh I could just throw stacks of money in it and surely that will work some cases does some cases it doesn't but yeah like trigger words the questions like and then to me agencies is stacks of money so that's throwing money at something and saying good god I hope it works so how have you managed to overcome that so me personally like I dealt with a lot of our social media until just very very recently when I finally found the people I think are gonna be my perfect match but it's like dating like it's taking me exactly like dating or it's taking me years and years and years to even like the first zoom call we're in like I was like no no we're on the same page finally um but like I have some amazing guys called like harry and lucky and they do super cool work perhaps when they're like really in my brain yeah like and I love them and like they do a really really great job but you know they also have their own stuff going on and you know so it's difficult to to get everyone all on the same page yeah you mentioned the software as well that that part where you need to find a creator that's kind of bought into you not just themselves yeah and that's kind of what I as a creator myself I like doing my own thing yeah but I like helping others yeah I'm a protagonist yeah cool so I want that I want that success for them yeah and every time I get like asked to do a collab or whatever I'm like yep cool now what are your rates and I hate that question because I'm like I want to help you yeah but I still need to get compensated yeah but I can't guarantee you yeah that's the end of that and then and then how I kind of sleep at night really well is I'm like I'm going to create yeah yeah it's oversized one so I give them a I give them the content the content is what they get there is never a promise of it hitting no and they say oh okay well we're looking for this amount of views and the inbox is worse when I'm rolling organically with my own content yeah right now I had a couple of million hits yeah and I'm just getting inboxes of all these random brands it's like no no no I can't help you yeah I can give you UGC but that's it yeah I'm not posting it on my channel and as a brand and this is something that I wanted to also bring up is a brand ambassador yeah what are your thoughts on that so like I love the concept I do not love the allocation yeah so like I don't think that being a brand ambassador means being quote unquote a brand ambassador so if I find someone who I'm like wow we we are like I love you and we work I'm not like do you want to be a brand ambassador I'm like hey come in let's see what we can do together it's like an organic friendship it's like friends of the brand yeah and like I'm always really really cautious to make sure that it's like worth it for them worth it for us like you know it's a fuck ton of work like I don't want to under like never will underestimate the amount of effort that goes in but I mean sometimes they're just like you know what we would just love to come down and if we love it and we actually do enjoy your product we'll put it up if we don't we won't I'm like beautiful go for it I've had to run in with a restaurant recently I'm not going to mention them but I was very excited about this new concept coming to Perth and very interesting restaurant concept that's come over east very recently milky lane I'm not I'm not going to talk about it's not milky lane it's something else um yeah the food sucked and I'm like yeah the idea is great but your food is shit yeah and I can't like there's there's a part of being real about this yeah where if you review the good stuff you have to review the bad stuff and I feel bad because if I'm reviewing the bad stuff that's someone's business oh yes you know I strictly feel like if you don't have anything nice to say don't say anything at all but you review so you're like no no if it was bad I'm it was bad I tell people it's just a language right it's like oh it's it's not for me because it is subjective that works yeah I am one person no as long as you can like verify that yeah yeah I like that though that's fair I think that's very fair but the also but also the other thing and you might have experiences um being multiple I don't dare call this franchising but like someone comes in goes oh my god your pretzels are amazing but then you just have that one cook chef person that just cooked it poorly and cooked it common and the reflection is on that one oh it is so how do you combat that certainly generally speaking you don't right so like we go out with full fairness and we go out with like serious just like we fucked up like I've never been one to be like oh I'm you know this excuse that excuse at the end of the day no matter what happened and I mean it's coming with Karen's I think people don't give them enough credit in a weird way so like whether or not she's a Karen she's upset yeah it's my job is to make her happy and I didn't I failed at it so and I mean whether or not it's justified I would say 99.9% of the time it is not um but the end result is undesirable and that's on me we figure it out so sorry we fucked up is generally how I start that email and like I try and deal with as much of it as I can myself um and like people really haven't like everyone's like oh there's staff shortages and stuff not really clocked that though like yeah a lot of the quality out there at the moment is not great because like I went somewhere last night actually and it's usually very very amazing but I think they're struggling to get stuff and my food was terrible and I was like but I'm in the industry yeah and I was like there's I understand I understand sometimes it's actually physically not possible but like not the same with pretzel like but sometimes we do have kids who just mess it up or staff who aren't doing the right thing for that day for whatever particular reason and we try and be as fair as we possibly can and we try and say look we're sorry about your experience I really appreciate if we had an email like I will actually go really above and beyond for an email if you go on plastered on google that I have much less respect much less um but nonetheless I shall address and we just try and say look this is not what we intend this is what we do intend if you'd love to give it another go we'd love to work with you but otherwise you do have to have this level of like it is what it is oh tell tell you what I've been uh Red Rooster's community manager for a little bit oh yeah love Red Rooster oh good yeah I'm gonna clip that and put it on their channel um the comments though oh tiktok is the most vitally negative place I have been in a long time oh really yeah and instagram and instagram as well I always found they were very positive in the beginning like instagram had this weird positivity about it depends on which demographic you hit yeah maybe if you hit the american demographic it is savage but I just like it really hurts me to know that people are like that yeah tiktoks on to it though they they yeah they throw you out they ban you they yeah shadow ban me again nothing nice to say don't say anything at all don't don't give light yeah like I think it's more damaging to just not say anything do you know what I mean like if I really don't like a person or a brand or this or that or a bad experience I'm not going to share you with my three million followers well I don't have three million I'm pretending I'm but like I just don't say about don't talk about you at all don't give you the opportunity don't give you this the latter day I just if I as soon as I discovered they're a brick wall I'm like I just shout them with kindness yeah I just say thank you yeah completely and they're like they either don't respond or they go that wasn't a compliment I'm like thank you though yeah I'm just happy you're speaking about me like thank you for the engagement yeah you're actually helping the algorithm like replying you know that thing like when people are like oh well at least you're talking about me like when people are like oh she was saying something awful about you're like well at least she's talking about me oh um any publicity is good publicity yeah like one of them yeah but like I mean it does like I suppose for me being in my industry it really highlights that there are people in the world at the moment who just fucking suck like they're just on every level suck especially hospitality oh and you're like dude I don't see you come and like why do you not spend every single waking moment of your day complimenting people when things went right why do we feel the need to only pipe up when it goes wrong very good point there's there's a whole theory about this and it's an it's a rabbit hole I can go down for hours me too like think of it like when you're driving a car right someone someone cuts you off you just like flip them off internally in your shell you swear you verbally well I do anyway yeah but if something if you go up to the lights together and you're side by side you're not rolling down your window giving them the finger and yelling at them because you're there yeah it's like the dogs barking on each side of the gate they're barking each other as soon as the gate goes away they're just like oh yeah it's because they have that opportunity to do it yeah just because they can doesn't mean they should know but the the reason why people express more negativity than positivity the bottom line is most of their lives are probably really not that great and I find that just such a shitty fucking excuse for it of course I'm like of course get a better life then be happy with yourself I don't think that being negative all the time is really assisting with this goal of a better life exactly it's a defense mechanism as well and we notice more negativity than we do positivity so it goes on the other side of the spectrum the reason why we notice more negativity is because we need to survive we need to survive and we feel attacked our our aura is compromised and we need to go oh someone's not liking my stuff yeah oh my god what do I do about it but if someone's giving you positive you're just like oh yeah all is well in the world you know and my mum raised me she goes you need to live neutrally yeah if shit happens the drop's not that bad yeah if things are great it's you know you can go up but go back down to neutral yeah if you stay high and then it becomes negative that drops harder yeah and you're going to recover a lot slower and then the people live in La La Land they do honestly there are like I would say 99.9% of the planet in general is in La La Land like I actually feel like a very very small amount of them come down to earth often like every now and again sure but often no and like even as a business person like it's interesting because um we're a minority but not used in the typical sense that that term's used but we're a very small amount of people because generally speaking Mathematic dictates that if there's one of me there's 300 staff members you know what I mean so it's very rare that you actually find people who seriously relate to you and your struggles because the general consensus is that we sit on these little thrones and have the time of our lives um but it's not and we have a unique set of problems that very very few people can relate to and we don't want to waste our time explaining it to someone who doesn't know probably get it hence the haters yeah and then when you do like have an issue and you don't have anyone to sort of like sympathize with you you're forced to sort of like internalize it you're like cool and that's a bad thing to you need to talk to someone like I have many mentors that I've somehow been lucky enough to come across and I'll just forgive they just listen and they're like we know exactly what you're saying but it's good yeah it's good to let it out and then they give me so much better yeah so good but when we're when like you know like I've got mates who are doing their nine to five they're not entrepreneurs but they're they're my mates I love them yeah and they listen as well but they don't have something to respond with that I need yeah so and one of my business coaches back in the day I said to him um so like what do you how do you go by your day you're clearly successful how do you do it he goes I do one of two things I either only talk business or I get fucked up shitfaced yeah nothing in between similar yeah honestly I like try and keep them like very very far apart because it helps you just otherwise people let you down they don't mean to they don't no but again it's that like it's like that like minority feeling which is like I have so arrogant talking a little bit you know but it's you get it it is like the way and also that's another thing like you constantly feel this need to downplay what you do yeah because you don't want to offend people in a room or like but it's like it takes so much skill to do what I do it takes so much skill to work for me like I am not confused about that I would say it's probably harder to work for me than it is to be in my position but they have a the point is that they are different and that you still need a community and we are so stretched and so thin and like thinly covering like where's my friends like we go out and they're like my boss did this and this and this is like they all know how to have that conversation and I'm like oh my god I'm the same I'm like cool I can only do one-on-ones most of the time unless there's like an activity we can do at the same time like cards or whatever or I'm like I'm like oh well you know David pay this tax like I kind of treat the tax man as like when they're talking about how crap their bosses are or whatever I'm like yes the tax man because he's like the most representation of a man above me that I hate yeah I'm having a phone call with mine at three o'clock I love I love the bloke but damn like can you stop giving me bass statements please yeah honestly and it's like yeah it's just like a very odd place to be in so you have to make sure you separate them just to not be like so if they don't get it then I'm like oh when they're talking about their refunds you're just like oh what is that yeah I don't get a refund I'm only I'm only very like new to that space because over the last few years I was a school teacher and then I went into photography and then I was like oh I've got to register a business probably I've registered businesses before like personal training and that and then I was like oh I've got to do another one I know how to do that yeah and then you go past the 75k mark like oh I've got to register for GST I've never done that before and then you get start going up the bracket and then you're like oh shit I have to company structure this yeah you cop in the overheads now like one of my favorite things to explain to my stuff is like how when they change a shift right now like it's just swapping a shift I'm like no no yeah for you it is but for us it's 10 minutes of time to do it someone has to do that that's an overhead office then I'm like when you didn't log your time sheet correctly they're like oh can you just fix this for us times 307 times a woman who has to go and do that yeah when people have to do your bookkeeping they have to submit your bass statement someone has to be doing all of these they like I think people forget that it's not like just I make all this money and nothing else is involved and even like sole traders will start to struggle to the point where they need to pay a bookkeeper they need and you get squished in this very odd area where your overheads are almost over compensating for your profits so you can either be much much bigger or you have to go much much smaller and I think sometimes people don't understand that with trades like when they're stupidly expensive they're like think about it they have a lot of expenses yeah and I've got wedding photography as well as another business and I scaled that really quickly and people come to me like oh I'm just looking for you know this much of a budget I'm like great over there yeah for me and then supply and demand as well yeah and the overheads like I actually don't think about them as much yeah because I just love what I do but when I do sit down the other occasion and add up all my equipment and all the subscriptions and all the time and I'm just like yeah I'm justifying this cost yes but that was that was what I needed to do at the start now I'm just like I'm booked out for two years if you want me this is the price otherwise I'm going to offer you to the people that are still looking for it and giving them education but it's also educating them educating your employees educating your clients to go this is what's up and you have to kind of simplify it yeah because they're obviously not in that business you can't overwhelm them yeah you have to keep it simple and then the other thing I learned about just like being with people in general who work the nine to five or whatever is they have again sounds super arrogant but they have one or two events going for them at any point in time whereas I feel business owners entrepreneurs have like fucking 15th of things yeah and you're constantly and ADD ADHD you have to you have to hyper focus on one because you got those other 14 going hello notice me yeah whereas the common folk again trying to not to offend anyone business owners non-business owners they come at you when something's not right in their life yeah but they don't get that you have so many other things you had juggling and then and this is where like the 99.9% is correct or the .01% it takes a very certain skill set to accomplish this you you need to be able to handle it you need to be able to handle that own stress yeah and then the external forces coming in gone what are you doing what the fuck you know like why you know this that this is maintenance issues like and I'm it's so funny being so close to the age group like I left the workforce and then and then started owning my own company how old were you when you did that 23 amazing so I was so incredibly close to it and I used to think like when I worked perhaps I was like we needed one little thing fixed or whatever and I would like why is this taking this woman four months and like I could do it in five minutes I'll just walk myself down to big w I could solve this problem like this is 17 year old Brit and then my staff thinks similarly in my direction and I don't blame them not at do not at all but then when I try and break it down for them I'm like yes no half hour task baby a hundred half hour tasks though not so simple yeah and like priorities you have to prioritize certain things over other things yeah and unfortunately that maintenance task is yes low on the priority list 1a 1b yeah even if we had a full time man for that like if you have one problem sometimes like you know when we were trying to wean the staff off me personally that was the best way I'd explain it I'm like if I did one task for every single one of you each day even if that task only took me five minutes even if you just asked me one favor I don't actually have this more than 24 hours yeah I would I wouldn't I wouldn't survive so how do you do you ever give them the permission or the the flexibility to figure it out on their own yes and I see but I'm like I'm a bit funny about it so like on one hand I'm like varken go for it enjoy and then on the other end I'm like I let them do it and then I'm very highly critical of how it ended up and I'm like I would have done it like this and this and this but I'm getting way that's candy that's kind candy coming across that's very important and I'm like and I'm getting way better at being like goal-orientated rather than the journey orientated because I'm like I would have done it like this this this this and this and it's not perfect unless it looks like that but if I'm not involved in that and I just see that the goal and it's achieved then I'm like cool beans we got there but I like I love to let my staff run with stuff and I really love to include like you know sometimes they'll come to me and they're like I want to be this and I'm like who do I have in my network like what can I do to help how good does that feel I fucking love it like and sometimes I feel badly because I like run out of time to be able to help so I have to be like a little bit more picky and choosy about what I do and don't do um but I really spend a lot of my time trying to make sure my job like I kind of see my job is keeping them happy and like their job is to sell bratsles me I I get to do a fun thing for 300 idiots yeah and I call them my idiots but like the most loving idiot loving very possible but like when I started I thought my job was to make money but what I love is my kids and I love like watching them make friends and like we kind of we're a little bit weird so like lots of people like find their little weird friendship great you have that mutual trust as well I sense that that's good and I love what like people always comment they're like it's they're so young and I'm like yeah but it's idiotic as a 23 year old to be you know what of course they're gonna be younger than me and I like to prove that we're not all shitty millennials aren't all shitty like these kids have some real skill when you let them and they can do really really amazing things if you give them the opportunity to do it it's a stepping stone to the rest of their lives yeah it's a part of like and if you give them the resources they'll be forever grateful yeah and like as I was saying before like with my 10 30 p.m. thing like I take those kids super seriously and I take like their discipline really seriously and I'm like arrive 15 minutes early and all of you get the whole pushback like oh it's just you're my boss why would I do that very millennial at the moment to like be cool about not being good at your job and then I'm like no no it's not for me it's for you because this is a good skill for you to learn I understand you're all not going to be here for the rest of your life so it's not what I'm asking but I'm saying like this is a great opportunity to learn discipline good skills have fun enjoy yourself find a way to make money be happy contribute to something feel a part of community and then take those skills and move on with it yeah I'm not a dictator but yes things are very strict reason being like your mom doesn't let you go out to a club at you know three in the morning when you're 12 because it's not good for you yeah so they're getting a reality check as well because at school they try to put that authority on them yeah but it's not working no but when they come to the workplace you end up having to pick up the pieces yeah and I think that if a lot more management could understand that they sit down all day in a class in a uniform that is dictated to them at a time that is dictated to them in a class that is dictated to them if you give them an ounce of responsibility they love it they are so excited by it I mean some of them are a bit lazier and they're like thank you um but if you find a kid that's really into it they are like this is the time of my life and sometimes I have to watch myself because like I have one kid his name's Connor he's he's a legend like he's super young he's so good at his job and he's super passionate great kid but I will constantly like I want to make sure he's okay so like he'll try and work like 25 hours a week or something I'm like you have school and I'm like you know what I mean like but it's like mama britt coming in yeah and like just recently I was like no no you got to stop that like he can do his own thing you are actually not his mother um and so like we are like offered him a supervisor position and like people like he's very like he's 16 17 something like that he's into stripes though he has and his age should not determine and I mean look he can sink or he can swim we'll be there to support him either way but um it's like being able to like let people know that just because you're young and usually not heard often doesn't mean you have to act like a kid you know what I mean like if you want something and you're willing to work for it and you're willing to show that you have the maturity to do it it does I don't care how old you are but like I want to encourage kids to be good at it because it is common at the moment to be like fuck my boss fuck my job you know but la la la la I see it a lot if you come in from a point of understanding and what they're thinking you win every time and that's like that's why I succeeded as a school teacher I came in and understood what they were thinking so what do I have to wear this or this or this I'm like well to be honest I don't really care if you wear this color shoe or this hat in class yeah but there's a there's a structure in the in the school and I have to abide by it yeah and they love that they respected that and then I'm like oh sir I want to listen to music it helps me concentrate I was like me too yeah me too you know what put your headphones in but if you see a deputy principal come in yep you gotta you gotta hide that stuff because it's my ass yes and we do a similar thing like if I have a kid who needs something and like she'll like she'll hear will come to me and they're like it's against the rules and I'm like look between you and I I'll solve it do you know what I mean like I understand where you're coming from I say this thing to them all the time I measure intentions only that is how we run my life so I you could burn my store down and if you were like right I was trying to do this and it was positive not I wouldn't bat an eyelid I would not be upset even in the slightest that's why you're successful right there that is and like sometimes people like I got fired because of this and I'm like no no you got fired because your intentions were awful like if you consistently don't rock up at the 15 minutes you're supposed to there is a kid waiting at four o'clock to leave and you were consistently making that person wait because you don't want to be prepared for your shift yeah the intention there is selfish and I don't fuck with that yeah so yeah and I want to I don't want that but if you can burn my shop down like you can do that and I will not fire you but if you perfect your intentions are not good yeah then I like I don't like when people fuck my kids like that includes my kids so if you're like we've all got it all not clip that out of context so so going back to when you first started this is something I should have asked you at the start but what was it like getting that hundred grand and however you uh you know oh so I we had like the container done um where was it is it the north bridge one yeah yeah so that's my first one um and to be fair you know it's so funny like I retrofitted this whole thing did all these like diy like gum tree Britney problem solving things right should I just pay someone for doing it right in the first place but whatever um it was more fun though oh yeah kind of yeah and I was like that's the phase I was at like two years later I was like just pay for the nice things and you don't have to fix them is where I got to but um like the first time so I paid the deposit and then I had to pay this like huge check like this huge check for and I gave the money to the guy and I was like do you have a bathroom which like really need to go to the bathroom I like vomited I was so like so like oh my god what have I done how am I gonna do this like what what what is going on but giving over that money we're so like I'm gonna have to finish this aren't I you're in you're all in you're all in you're invested literally invested exactly and so then I like I opened it and like there was a bunch of problems with the power and everything but we solved it everything's fine we got there in the end um but then I was the world's worst manager like you've never done it before no and I was a kid a kid with a huge ego who thought she could do everything and to be fair to my credit I can do a lot of things yes but is it possible to have just instant overnight emotional intelligence no at that age as well it's it's really hard to and I could not understand that people couldn't understand and I would I was under so much pressure myself from myself that I was horrible like I was rude and mean and and like I'd always only worked for myself and in a creative environment which is actually quite high pressure and very rude so that's sort of only what I knew and I apart from that only worked in restaurants really which you know chefs are screaming at you you're an idiot da da da like that was can't do anything wrong yeah it was sort of like the vibes so I was just like awful you know man I just did not understand people and eventually my dad who is an incredible I used to work on gold mines he'd ship boss managers credible manager um and he was like you're not going to get anywhere doing this like you're gonna have to figure out how to get on board with this or like figure you know figure something else out so I basically said to myself you and I Brit we're gonna be in this container for a whole year and I was for 365 days in a row I did not leave that container and I worked every opening hour so till two in the morning you know as close as you live by or did you actually literally I literally live 40 minutes away oh whoa so sometimes I would sleep there like my turnaround on my shift was so short yeah like I would finish up like a Saturday night and then I would basically have to be back there at nine in the morning finish Saturday at like two three in the morning I'd clean till like four five I'm obsessively cleaning and then I'd have to go run errands and pick stuff up before I got to work anyways take a quick nap go to work like I was working crazy hours and it was through proving that to them that I then learnt to manage you got that grit you got that experience and then I will not and to this day I will not ask anyone to do something that I have not done myself yeah I won't that's the big difference so I'm like being there done that and like I still feel guilt about it like I feel guilty constantly that I'm not in the store and I'm like I should be like I want to show them that like I you know sometimes do it though I did recently yeah with Melbourne because we had to like sort of like change up Melbourne under cover boss vibe so like the most cover boss I was like there I'm like hello hi Brittany I'm working in your store um but I love it like I really I would love to do it more often it's not good business because I could be spending my time doing something that's more beneficial for everyone etc etc etc etc um but what's your what's your day to day like now um so I pretty much compute about like big delegations so I'm always there flicking things off trying to make sure that like everyone's got their stuff switchboard in front of me kind of yeah but it's an email yeah and I like sort of sorting things out taking meetings going back and forth or whatever just just sort things out I just I'm a glorified sort or outerer and that's sort of what I do so what decided to go all right let's do something different let's get a coffee joint 80 HD for sure fair enough yeah he was like we're bored I was like oh okay um and you're sorry I'm a brand designer by trade so I love it I love it I love it I love it um and then the opportunity for Voodoo came up and I was like oh my god we could do this and this and this and this next minute I already have it then chubby boy I was like wouldn't it be cute if there was a little ghost that like lived in a cafe and he was like Japanese I'm obsessed with Japan and I was like I'm like it'll be so cute and we can sell shakban now I have that and it worked yeah yeah I don't mean similar principles um but to be fair really going to check out not like of those ones but that's not where I want to keep going and I always thought I might do restaurants bars bigger operations but um the way that the world is trending that's not it's not going to be I don't think it's going to be as great like gratifying as it should be anymore and I think that there's just a lot of complaining there's a lot of negativity there's a lot of um you know like staff can be very hard to get these days in general but the hospitality industry is very very looked down on it really is um and I think that you know there's a lot of hurdles and as I'm getting older like hurdles is not what I'm not what I'm about I think like bars and restaurants should be for like 22 year old young guns who were industry involved like baristas of their own yeah I worked at the court for a little bit just up the road from your your first joint yeah I loved it I loved it back then back then it was so much like it was a vibe uh back when it was actually a gay a gay bar yeah and um I loved the whole just come in and I was a glassy yes and that's all I wanted to be because I couldn't be a bartender because my back would have cooked me and you are like 60 foot tall yeah I was just like bang bang bang I love the fact I could just hold a tray and go through the crowd like move move oh my god they would have loved you because you don't even have to say move you are above everyone already five foot five foot uh short short boy just like oh and I'm just like move move and then I'd have like a whole forearm of glasses and I'm just like move move you ever been to the mbh the molly beach hotel oh yeah I was my stomping ground back in the day I used to work there so like I just love the vibes yeah like just the mess of it all it's a bit low yeah yeah yeah the mess of it all the people like the crazy yeah like and also like getting to work with those kinds of people like some of my best friends I made there and like you know like some of them lived along the beach there and we go out every sunday and like we go out after work and we have staffies and like all that kind of stuff like that's why you do hospice but absolutely nobody advertises that they're like again it's like that negatively positive they're like oh you have to you know give up your weekends and like you know you chose to give up your weekends because you need money and you always smelly there's food and there's dishes I'm like why isn't anyone being like by the way you are at a party all the time and it is stressful work it's hard but it's fast and it's fun and it's exciting yeah time goes by quickly that's why I really like working about the court and a few other places I worked at by the time it was 230 closing I was like I did so many steps yeah yeah and I mean like that sort of like you know sentiment is is dying a bit and are we like I mean which has been discovered recently in last years have a huge gap in chefs because it's not appreciated so people aren't studying it they aren't learning those skills because royally you're like oh you're a chef you're like well no actually they're you know like that's an unless you're up here working at a very particular location I'm a sandwich artist yeah like why isn't that like they are phenomenal sandwich artists the subway and like just respect it which is like very I don't know maybe you have a similar feeling like being immigranty but um like where I come from um like okay how do I explain Australians are the most well-intentioned people I think I've ever met like I love them big big fan I'm an Australian um but sometimes we miss the point generally but not on our fault just because of how we've grown up so like they'll be very very compassionate and I'll say oh like you know don't be mean to the janitor like you know be nice to him da da da da because he's just a janitor and no no no no in there six times you have just disrespected that man like 45 times because you are down talking to him with the guys intentionally of 100 kindness but like where I come from you just respect what they do right respect anyone but you respect them at any level so you say you don't treat him you don't be nice to the janitor you be as nice to the janitor as you are to your boss you do that my uh cleaner story uh I always love talking to anybody new for the first time cleaner rocks up cleaner rocks up and I had another cleaner uh and he sold the business and I was like okay cool and then this new guy Indian fella and I've got a lot of Indian friends uh most of them Punjabi and his last name is Singh I'm like cool another Punjabi yeah we're gonna have a lot of you know same stuff and then I said to him we've got talking and find out what he what he does and things what he what else does he do yeah and yeah he goes he runs airbnbs I was like oh cool so like he's like yeah he has a few airbnbs yeah I'm like oh what are you doing being a janitor like like a cleaner yeah like you know I've I've done my cleaning I've done all that it's like just to see what it's like yeah and he goes oh just just to burn calories just to get up and about that's such a resourceful thing to do yeah there's so many airbnbs he had how many 120 yeah no see this is me like how would he do in that yeah he sold it for like 2.6 million dollars I'm multi-millionaire clean my house I would too like honestly that's the vibes I love that and like that like I've got to be doing something it may as well be making me money like I don't understand the gym like this man I have no idea why anyone attends a gym unless you want to be a bodybuilder like and you've got some serious I need a dumbbell go work hospo work couple hours at pretzel keg kegs honestly like getting below like the dough up your arms the strength the sweat yeah it's paid exercise like really is but like I mean like in that man they're like you know you don't need to know their scenario but like yeah like a South African oh he gets paid 20 bucks whatever that is what it is like you just respect what he does yeah you just say well that's what he does and that's what it is like there's no kindness and in the lack of kindness is a respect yeah where Australians sometimes unfortunately trying to be kind forget that this it's a sympathy it's not a kindness it's a sympathy and like you know I mean it's such an important vital job like they're like oh you are bin men like bin men are the crux of this planet like if there are no bin men we all don't function so like but they're like oh you know oh you oh you're a bin man you're like oh that's great that's great for you you know that kind of that kind of conversation yeah exactly oh you're like oh like a South African though it would be like oh you're a bin man what a fucking shit job I hope you get paid well be like god what hours you work they'd ask them questions really appreciate your service you know they might not even say that but they'd be like good but they won't treat him differently like and they'll be like yeah what a great like what do you see do you ever find weird stuff you know they'll take an interest yeah and in that it's respect yeah like I respect that you do that and I like they understand I suppose that 99.9% of people don't love their job either oh you're a business owner yeah what I mean everyone doesn't say that to accountants but I would say there are more accountants that hate their job than bin men what was the last time you had a day off uh I just recently went to Victoria and I went snowboarding no but ish I'm a skateboarder I can skate a lot okay um so I thought this was like a very transferable skill no not really I got there in the end but yeah like so I had a couple days up in the snow and I was like I'm not replying I'm not not doing it um and so like they were really really good but I I don't get like weekends like people do and I don't get like like and even if I'm off like my kids are pretty good they try and avoid me on a Saturday so I'm usually drunk um but even that your kids is in your employees yeah yeah yeah um but even that like I do kind of have to be drunk if I'm gonna fully forget what's going on but to be like yeah because like in the back of my head I'm like you know in this and that wonderful kid needs me and check out the stores going see if everyone's cool da da da so you don't get days off but if I do get to have time off it's it's more like it like a chunk yeah so because I get it yeah and like that first day for me it's sleep yeah isn't it good though yeah after I sleep like a baby oh and after I open a store it's the one time I don't feel guilty about it because I'm like look at all that I've been up for four days look at all that work I did so I go to sleep all day and I feel like like the first time I didn't have guilt over not working in the last five years when I got in a car accident and I was in hospital and it was the best five days of my life because that's the world's greatest excuse for not working yeah my another shit one is worse than that when a relative passes away yeah I did not have that one yeah it's the worst yeah the worst and I had to have a break because you can't physically no and it was it was actually last month um I just clicked with what I wanted to do yeah with all of this and my stuff and I remember sitting on the laptop at 4 p.m my mum rings me and she's like you just hear crying and I'm just like fuck you knew exactly what was happening yeah and my grandma passed away and and it was just like two days later because I had a wedding to to to go yeah that's actually escaped like I've did it yeah and I had a whole emotional post about it the other day but I still carried on yeah and I just and it wasn't like uh oh my god I'm getting on with it everybody tell me how good I am it was just literally I just didn't tell anybody just do and I just did it and then afterwards I was so grateful for everything that happened but like in terms of people helping me and yeah and just just people helping me in general without even knowing yeah but it is important to talk to someone about it yeah it is and and drinking I mean it is a good time to let go but I also realize it's not a good habit no no what about your uh let me know if it's too personal but your love life how's that oh so like I feel with my boyfriend which is hilarious um for 12 years wow yeah sometimes people are like oh he's much much better looking than I am he's gorgeous um and so some people are like have you just hopped on the train since the money arrived basically because he's so much better looking than I am like it's so funny but like we've been together for since year 12 so like the longest time ever but um we are really he's really suited for this in a weird way so like like he no ego like no man's stuff no like I must be macho none of that um and he's happy as Larry to be like look at my girlfriend go like that's like how he should be yeah and he's like um he's a super talented draftsman in his own ride and he does that um and he drafts all the pretzels with me and so we get to work together but he's like a laborsome like a bit of an ADHD kind of kid too but he loves to fix things and help and like I move things quickly and I don't think all the time whereas John's like a thinker so like if we go and fix something in one of the stores or whatever I'm like oh just do that that'll be fine five minutes later it's falling off you know what I mean like no thought so he likes to do that like he'll come in and he'll solve stuff but super huge amounts of pressure on it in general because I'm not available like a normal person is and you know like he comes home from work if I've had a shitty day he's copping it like and not you know literally but if I'm just not in like I don't take it out on him but if I'm not in a good mood I'm not in a good mood whereas like some people come home from work and they're like hey honey how's it going da da da they do their work and uh you know I mean sorry like they do meals together and like I'm like hey hi like I'm still working or you know if we go to dinner I have like a massive rant about work you know what I mean like so it's it does affect it but he's super understanding of it that's important yeah yeah and like when we go to the snow for instance I was like no no do the right thing the right thing is to shut your phone off not so much for me but for the people I went with so like as long as you can kind of throw it back like in that direction and also like it's not fair though 10% of the time Jordan gets his way 90% of the time I get mine because we have signed up to 307 idiots whom I love so like and it wasn't a me it was we like and I own it all and it's all in my name and it's all mine and everything's like you know we it's very separate like that but um that doesn't mean that Jordan does not he's so has to contribute and he he loves it like he loves doing it but he also I think gets a cool opportunity to see it close up but not be a part of it do you see yourself moving on from principle yes and it's only a very recent thought of mine because I would be silly to spend my whole life pursuing this one thing even though I love it when there is so much going on up here and like I just it's that guilt you feel owed like you feel like this I'm it me pretzel wear the same thing um but like realizing that it is just a chapter and it will be at some stage just a chapter and that there are other things you can do and there are other impacts you can have and it doesn't have to be this like I abandoned pretzel you know what I mean you can just say look no I sold it there's new blood in it still has a left it yeah it's now it's gone on on its own yeah and I mean like don't kill my baby yeah and like we're looking and doing like a new sort of um not a franchise model but we want to supersede stuff from our company to own it in all yeah in a way of being like hospital is worth the investment like there is a serious life here with serious money so if you want to you know if you don't really have traditional skill sets not very academic maybe or whatever it is and like hospital something you want to pursue join pretzel start learning we'll get you there you can supersede through the company to actually own them um and in that way we get to expand but my staff get reward for for progressing I also don't have the onus of managing physically all of them because it's not going to get it's not possible at a certain point um we don't have to take in outsiders necessarily and like you know that's sort of the next stage and once that stage is up and running then I think it's like time for me to do something else yeah it's self-sufficient you've done your thing yeah and like those people will carry it on my my staff will carry it on so what do you see yourself doing later is that too far ahead for you have you thought about it I would love e-commerce like I would love to explore that area just because like my branding brain loves it like I would love an opportunity to be able to brand a new thing a week you know what I mean like have one of those like unilever type businesses that it's like we just make things pretty but like that's like so much people ask me they're like what is the purpose of pretzel what problem does it solve and like none none none of the problems it solves none of them it is just for fun like that is what we do it for for fun yeah you mad that we're successful because we did it for fun it just for fun like and it's it's just for a good time and like I think my purpose on the planet is to just give a good time I don't solve problems I don't change things in any way shape or form dramatically giving a good time is a problem it's necessary to you know what I mean we can't be bored all the time and sometimes you gotta like step into a all pink random shop and eat carbs and have a good time it is what it is that is a great problem that solve yeah I'm walking very rarely stumbling home and I'm like there's that pink I hope it's open and I love that like yeah connection with good time that we have a lot but like I would like to make I know like I'm pretty things prettier I'm a big believer in like not having things in your life like that aren't ideal so I want to be able to create those things yeah and you know like even if you've ever been on the design stuff.com yeah oh it's like kind of reminds me like pigeonhole oh but it's like beautiful stuff right but I want to do that for food yeah so like you know you go buy like a Kellogg's bar and they all kind of look the same and like da da da da boring boring boring boring I'd like an e-commerce food business that took normal items whatever it is I'm in yeah so fun like why could they not just be like the most fun things ever yeah like those Dunkaroos back in the day yes like that but like with like sick branding and amazing situation and like but the whole brand as a whole will work together to have these items released do you know the best one that's been done what one car I'm all the nerds and even like you know like the the the whole golden ticket situation yeah that was brilliant like that's what I'm talking about like that fun on starburst did it as well starburst did a good job with it and like just the fun on things like just beautiful like even Carmen's bars like back in their day like now I would have different things to say about it but like they used to be like this elite luxury bar yeah and it provided something to people like yeah I mean sure you just eat it but you open your little lunchbox you're like I have an elite bar today I'm an elite person like that in itself is a fun experience you've given value add to a human in their life so like that's what I'd like to do and like I think fruit just like you know sometimes yeah they're just like special k-box like the fact that the special k-box still looks like the special k-box I get it like they need to for like customer attention like why isn't it purple some weeks orange some weeks pink other weeks why don't you like shove little dinosaurs in it sometimes or I don't know like make it elite sometimes like it's just there's so much room for those things to be funner and cooler and they have so much access to our lives constantly I think that's what I'd like to do but I'd like e-commerce I like the idea of it yeah if you were to write your book what would you call it you know like literally I've been asked like many multiple times like would you write a book for us and I'm like nope because the title would essentially be like notes from a 23 year old idiot like you know what I mean like that's perfect yeah like you know how many people would read that just that that title is amazing and I mean like I couldn't string together the thoughts I have my heads it would have to be rambling notes that's that's how you do it don't try this like a series of dumb things that I have thought yeah like constantly and I have so many of them in my brain they're like let them out girl yeah and I just like but I wonder about things that I just I'm like why is no one else wondering about this oh like I get it and I'm like is anyone else just hit me up I'll be probably thinking the same thing and like even like the systems and stuff we have in the planet and like why do we know who the prime minister is dumb I think that's so dumb accountability no but you're opening up this man or woman to need public attention you know I'd never do that job public attention how do they get votes though we I reckon it should be like I was this long but I think there should be two people from every category imaginable in Australia right so what sort of categories are you talking about I think that there should be a representation of two five-year-olds there should be a boy girl a little boy five-year-old a girl five-year-old like a class president yeah or there should be like a you know maybe like a trans nine-year-old or and then we move all the way up all the way to a eight-year-old gay man whatever we have a commission do they do they progress up though as they get older or is it just one to two year tenure okay and commissioned so like everyone votes there's multiple votes so many people have voted in on this little thing right and there is one person who is nameless and they're paid very well pay peanuts get monkeys they should not be paying our prime minister the amount of money he's getting paid no one with a half a brain hole is going to work for that amount of money they're not not in that position yeah they're behind bars like not behind bars behind glass no one sees them you can't you don't know who they are so they are able to act independent of the influence of their family i'm not catholic my family is catholic but of a very tough time making decisions that i felt were anti-catholic if i was a prime minister but if no one was going to tell my family i have no issues doing that i don't think religion has any place in politics but it removes that that need right you don't know who i am what i look like where i dress where i come from i am completely able and the only brief i'm given is make the most positive decision for the most amount of people because you will never please everyone but that is a brief they get a question how do i make the biggest positive impact for the most amount of people completely unrelated to my own thoughts feelings whatever because i have no one who knows who i am and then we will put that up to the committee of all of these humans will all get their say in including the five-year-old she's like i don't like pink i think it should be blue you know what i mean sounds like a great movie and then they just say yep cool that actually works for us or no and it's a majority vote just majority wins that is what it is there's no professionals there's no lawyers who can affect things and who not you know what i mean yeah it sounds very chaotic but i would love to see it yeah i think it would be like a very possibly streamlined chaos though i do think it can be done that way and if like i think people in this committee are asked simple enough questions sometimes i think the question they ask are too complex do you think this is a good idea yes or no yes you've only got two option you're gonna pick one so like these people are gonna pick one yeah and then we figure it out yes it's good no it's not good like the gradients of politics to me i think is where it all gets it gets monkey left bright center progressive yeah and like social this is a good idea but two and a half people might be offended by this is a good okay to them yeah but do you have to get it no because the question is is it a good idea if it's a bad idea yeah then you sit in your head and you go as a logical person yeah actually it's a pretty good idea i think that the majority of the people would love it yeah yeah yes i can talk to you for like i know right so just to wrap things up and i'd hate to cut this short but uh we've got things i have probably a parking ticket arriving oh i'm sorry if you were to give one piece of advice to the young boys and girls who are thinking about even daring to do what you've done so far what would you say to them generally what i would i say is like when you're thinking about what i've done what is that um because if you envisage your office space and your life before you envisage your business you're doing it wrong and this is not for you but that does not mean that you cannot work close to it i think my biggest piece of advice generally speaking is that you need to know whether or not you want to be a business owner or if you want to be in business and they are different and owning it is a whole new set of unglamorous activities responsibilities shit crap it's not it's not the best it isn't but it's for a very particular type of person with a very particular want and like when you're young and you say i want to be in business like brit you know what i mean and it's really cool like i love that like the sentiment's amazing like what do you like about what i do because i if you're like oh my god it must be so great like she must have so much money like okay maybe maybe then there's something else you want to look at um because money's not gonna that's not a given yeah you're not money driven i am no i'm not personally no and i never have been um and then you know like maybe if it's like oh i just i love the way that she gets to work with the brand and all the you know they won't know what that is but if they sit down and think what do i actually like about what i think that person does like babe amazing you could be marketing advertising you could be an executive in that like the kid who really likes the money maybe he's actually a chief financial officer does he need to own the company to do that no so you know i think that people have to also put weight in jobs associated with being in business not the owner is not the only person of significant value but it's very common that people think that way but like realistically speaking business is fab it's so fun there's so many facets to it though for the right people yes and you have to be prepared to lose a lot like if your first thought is what will i gain by being you know that's so common people are like oh and then i work on my own schedule and da da da becoming your own businessman is always pushed as this like positive for you thing it's not it's the reverse if you are like what am i willing to sacrifice for business because i want to be in business you're in the right place mr like continue but if you were like what can being my own boss give me first like obviously it's a copy it has to be a selfless thing not a selfish thing yeah it has to be a second or third or fourth consideration because like god it's awesome like you mean i don't not think the success is a byproduct it's yes you know you aim for it obviously yeah and to avoid disappointment which i think happens often it's like you like oh i want to be a business owner then you try and it's not the best and you fail and like god knows we all try and fail a lot but the ones who keep going is because we genuinely have this like particular tick of this agenda yeah which is different to some people who are like wanting to be a part of a start up or whatever like there are so many facets to start up what what's the part that gets you do you have to own it because if you don't have to own it i would suggest you don't i would suggest you figure out ways to get involved with those companies in a higher level or a lower level mid-level whatever and and and focus that way just like really like to not build up this concept of owning a business and i like i often sort of put in a position where that's what people'd like me to say and they're like oh it must be so great and what you know what i mean and i'm like no no but i'm very very very conscious of the fact that like words have weight and if i'm running around saying this is the coolest best thing ever and people give it a go like it it's tough it's the toughest thing i'll ever do like great sign off it's bit depressing but it is but but it's true and and the truth it the truth helps yeah it does help and that's where the self-awareness comes in and i'm the biggest on this self-awareness factor like you got to understand you're going to be aware of what it is you're getting yourself into and what it is you want and they have to come together yeah if one is misaligned with the other you're going down the wrong path and you're going to be let down pretty yeah and it doesn't mean you can't just like you know take a few steps back and like figure it out and you know backtrack the path like you're not it's not dire but just better way forward yeah so um how do we find out more about you and your happenings in your businesses do you have like a one master web page that just flexes all your achievements no no i'm i'm relatively like socially anonymous but like um just because you know the climate we live in it's tough like it's rough you know i say i like peanuts all the allergists come up you know what i mean so i sort of try and stick away from it but i think i'm gonna give it a go like you've sort of inspired maybe i think honestly you can be a keynote speaker if if you wanted to yeah really i'm just thinking i'm a rambling idiot but no that's fine it's it's relevant rambling yeah well at least we're on task rambling like at bare minimum that is good yeah no you could definitely you definitely had my intention the whole time i mean you'd hope so yeah podcast but there's there's times where people talk because they can but there's times like yourself you talk because you have something meaningful to say oh that's that's really sweet actually that's like such a good compliment coming from someone like you thank you thank you well thanks for having me by the way as well oh it's it's been a pleasure thank you for joining me here and i mean i'm i'm trying to grow this thing yeah and i'm looking forward to the snippets that we create out of this putting it on and if you guys could please share and and and your thoughts about the conversation what you took out of it somehow somewhere some time whether it's soon or years from now going back going oh shit 40 40 before 40 what do you call it that 40 from 40 thing that the award that you get 30 into 30 40 and 40 one of them yeah yeah yeah and you know whether you end up like um one of those people from shark tank and you started with the pretzel now you hear sort of thing i would love a shark tank spot i have some thoughts i would i would yep i've got some ideas too but yeah um britney thank you so much no worries thanks so much for having me all right guys see you later