 I would like to thank the opening room for organizing this opportunity to present and participate in this conference. And in my presentation, the agenda will be, I will just have a great talk about Dubai Customs, between the mission and the joint model. Intervise on picture journey in Dubai Customs, connected with you is one of the EAD initiatives, intervise security management and we end with the smart, Dubai Customs smart information journey. Dubai Customs mission and mission is the meaning to be a leading custom administration in the world, supporting the digit made trial and our mission actually it is conflicting. It's about facilitating, when you facilitate you need actually this inspection, while in the compliance you have to do more inspection. So we have to find the balance between the facilitation and the complex. This model actually presents the Dubai Customs how we operate today. It consists of four three main layers, one is the intelligence layer, the other one is the create facilitation and the compliance domain. All layers are automated by intervise of picture team and the ID department. Briefly, we receive Dubai Customs like any other Customs administration, they receive information from many resources. One of them is the Customs officers or from the police or from the other agency. We have our scan engine, we take this information and we create a profile against any declaration. If you want to do a custom, you have to submit a declaration, a document they call it a custom declaration. And before we clear it actually we match the information that is available in the declaration with their scan engine. There is no analysis, it will be clear that in case there is any information, the declaration will be transferred to the inspection or investigation, to any other or any other agency. Intervise architecture actually, this is the background, a few years back intervise information was scattered and organized and not available to the community in a single register. So there was no proper alignment between the organization's strategic objective, policy, process and services and technology. That was actually three years back. The objective was we have to establish a large information portal that includes all of the organization's information, which will support the top management and the decision making. So the vision was for the device or picture team was to have a single source of the tool of planning, decision making and impact analysis by assessing the effectiveness of both changes. So intervise architecture as a result, intervise architecture was introduced in Dubai Customs and actually helped Dubai Customs building one of their initiatives, intervise connected with you, which we'll see here. As can be seen here, intervise connected with you, it's one of the Dubai Customs intervise architecture team achievements. They actually connect the organization, it's provide a holistic view of all the organization information, starting from the strategy, layer, then to the business layer, information and then the technology. So in Dubai Customs, actually business is times ID. Everything goes through the intervise of picture. Intervise connected with you represent a blueprint of the organization as I said and it leads the business layer which consists of the services, development, initiatives, policies, processes, it's linked to the information and the technology. So now in Dubai Customs, you can actually view all the organizational information, you can do a mobile impact analysis, you can do a mobile change management because all the organizational information is documented and architected by the intervise of picture team. Starting from the strategy, build the business and the technology components. This is just samples, snapshots from the intervise architecture of Dubai Customs. As can be seen here, the service component architecture. Here is a sample of the process architecture, end to end, declaration process, process diagram, the detailed process architecture diagram which consists of activities, tasks and input and output. All Dubai Customs, job description and also is already linked to the process architecture and service architecture. So any employee can just browse the intervise architecture and will be able to see his job description associated with his or his responsibility in terms of the process service in details. And here is the example of the technology of picture outcomes. Also, intervise of picture team was able to actually disseminate all the information in the intervise of picture industry and intervise connected to the view through all smart devices to all Customs employees. So they are now able to use their smart devices and browse all the information that they need in the day-to-day operation or to the top management in case of their decision or impact analysis. Also, here is a sample of the intervise of picture impact analysis tool. We built the intervise, we call it this cover tool, in the top of the intervise of picture connected to the view of history. And now you are able to just, if you want, just write any keyword like the service name, the process name, the system name and just first search you will find and you will get a complete comprehensive report about the impacted area in the organization in terms of the process, people, information, policy, department, rules of responsibility, you will be able to find all this information within that one minute. So the top management and the leaders, before now intervise Customs, before they take any decision they go to the dashboard and check the impact of the change before they take any decision. This is actually the value of having the intervise of picture team which consists of the business and technology architect. Here is also the declaration process architecture by Customs. Also we use the process architecture generation, you know, that we simulate the result before we get approval in the process improvement. So in summary, what are the benefits of intervise of picture is improved alignment and here is the alignment between the business and the technology. That is the more important alignment. Enhance the decision making, if you have a holistic view of all the organization information, if you link the strategic objectives with the process, with the people, with the technology and with the information, you will be able to take a right decision. Here is the key word, right decision. We provide all the architectural information for the organization, but also we connect it. So we are providing the organization connected information. It will also use the delivery time and enhance the current governance. Also highlight the area of improvement. And here, due to the great EAS success that we have made at Dubai Customs, the organization realized for saving opportunity in excess of $200 million and improved its service delivery by 75% at Dubai Customs. Now I'm going to talk about another initiative intervise architecture is doing. We are actually working on intervise capability management. What is the capability? The capability is what the organization needs in order to deliver its services and execute its business objectives and goals. So intervise capability is enabling that the organization needs to perform its functions to achieve its objectives and the most important objective of having the capability management is to develop the intervise capability in the future to do the proper vitalization of the projects and the initiatives. So you need to have the intervise capability to measure the maturity of the capability of the organization and focus on some areas for the improvement. As per the intervise architecture team, we have three levels of the capability. First level is the executive of the top management level. Second level is the customer focus and the third one is the support. In the executive focus level number one, which determine the organization and the strategic position for the organization from the top management overview. The customer focus area capability is actually to perform the key task and work which includes what business does the organization offer that is from the customer overview. And the back end focus or the support capability that support the top management and the customer capability in the organization. The intervise capability initiative journey in my custom, actually, we started with this initiative in 2012. The assessment was manually actually and the assessment was also through the intervise. You go, you take an appointment with the business, you go to the meeting and you start asking the business orders who own the capabilities, some questions which related to the four main components. People process technology information. So the capability, it's actually consists of the people, the project information. The approach was actually intermute. Now the approach which we are adopting starting from 2016 is through the same assessment on a smart device. You can have access and you can actually assess your capability as a business owner. Outcome, previously there was an assessment report. Suddenly the outcome is helping the project development to recognize the most important capabilities that the business needs to focus on. The intervise capability management process consists of the four main processes. The first process is to identify and describe the capability of the organization and we have completed this first process. The second one is the capability map which we just saw which consists of the three main levels, the strategy for management and then the customer, the third level was the support. The third step in the capability assessment is to assess the capability. As I said, the capability assessment is available through the smart device and we have completed 98 processes across the organization. The fourth step will be to improve the capability and optimization of the capability based on the assessment model. This is just moving through the smart capability assessment for the organization so the smart device capability assessment objective and you need to read the investment decision, to determine where to exactly invest and which projects a high-level assessment for the organization's capabilities. The assessment will be the responsibility of the manager, I mean the head of section and the dialogue tone of the department. So every function, in the manager's side they have to assess the capability, they have to review the result and they have to review the capability map of their section and then read and assess. When the head of section does his assessment, the dialogue tone of the same department will review the result and the assessment of the manager and then he will set the importance. He will set the importance to the project team and to the advisor picture team saying that this area is the most important area which I need to have a project for. And then he will set the desired maturity level that he thinks that we want to reach and then he will review the capability map and submit the final result. Here is the part of the assessment. The final assessment that we must keep with process, information, there are some questions in each dimension and based on that we get the final result. Here is a sample of the final result, finalization. Also the head map of the department. There are what we need to work on this area to acquire more improvement. Also here is the finalization based on the result of the assessment and the project delivery team and the advisor picture we finalize the project project of the organization. Now we will cover some part of the transformation, Dubai Customs transformation. Our transformation of Dubai Customs was inspired by the vision of his highest shape, Muhammad bin Rashid. He is the UAE United Arab Emirates Prime Minister and the owner of Dubai. Dubai is one of the United Arab Emirates city. So for Shah Muhammad he said the smart government does not sleep. With the processing its interactions for 24 hours a day, 35 days a year is the life of the people through the smartphone and that was actually our basis in transformation of Dubai Customs. Our goal was to be the first government department in Iran to deliver his highest shape Muhammad bin Rashid vision towards the smart government transformation. Objective to become a number one in 100 days provide 100% of the client services online to the smart devices we use to be electronic. What's as here the vision of Shah Muhammad is that we have to have all services enabled smart devices. We have to achieve at least 79% of the customer satisfaction or happiness. What we have done actually in Dubai Customs in order to achieve his highest shape Muhammad vision we actually innovate a model we innovate a model to fail our transformation efforts which covers as you see here our smart transformation model covers people, process, technology, information and is enabled by many business and technical practices area. One of them as can be seen is the internalizer picture and the business process, demand management, project delivery as the IT department, solution delivery and that was our mission and model to achieve the transformation. The goal was a smart device to delight the customer and increase the cost client engagement, choice, electronic adoption smart solution to enhance the productivity and happiness innovate and optimize Dubai Customs operating mode and this is our actual service expense methodology so any projects or any initiatives should actually comply to this framework which intermines our picture and innovation management is part of it across the life cycle of the project which is starting from the initiation up to the sustainability and implementation which consists of many international practice area that is some of them related to the business area and the other one technology so the smart government journey in Dubai Customs in 2009 Dubai Customs was the first government department with 100% service available to all electronic channels in 2005 Dubai Customs achieved and Sheikh Muhammad Fugin as a first government department with 100% service to be a smart enabler in 2016 we have achieved the first government department within Dubai with the highest customer happiness customer happiness indicator is managed by Dubai smart government office which is founded by Dubai's executive council and as the 2016 record we are the first government department within Dubai with the highest customer satisfaction and happiness it is more than 96% here is the result of the smart transformation journey and it is updated up to January 2017 in line with Dubai smart strategy Dubai Customs has introduced multiple smart channels to increase the electronic adoption to 97% and the smart adoption to 30% in 2016 as you can see here the Dubai Customs channel we have business to government channel smart office channel, biosplode, auto declare mobile, smart watch and we are working currently in the blockchain channel and the custom to custom in a single window channel recognition and awards we have two international recognition one of them is from the world custom organization in their Columbus report they have mentioned that Dubai Customs has an interest rate of the IT systems which can be IT regarded as award class in which other custom administration around the world put there in front and that report is already published in the WCO website but in the World Economic Forum as beyond the competitiveness World Economic Competitiveness report in 2016 Dubai Customs is the first custom administration in the GCC and the line for globally in that indicator in the efficiency of the custom procedure and services here we have many awards we have received mainly for the internalization of capability management from Deserter and Fremont Open Group, Global Innovation Institute, UK Ideas, Power Style and Custom Answers Thank you very much