 You are going to learn how to build new websites. Now what are you going to do when you learn how to do it? When you learn how to present 2018 in the same way, it's by Roger's Parade, or by Roger's Junior. Those who don't know me, Roger's is responsible for the junior life of the community, the meet-up. So in 2018, Roger has sent me a message and invited me to welcome the event. And I was like, yeah, I'm going to be responsible for the organization, everyone, the friends I met there. I think it was a success. I like something close to a good website. You, if I was going to see another application, so I think it's now time for me to take that date up in one place. So I started exploring WordPress. I used my first website. You know what? Roger's was like, you know how to practice nice things. I told him to talk to you how to install WordPress. So that's how I began. Then I was like, next, what am I going to do? Make sure I don't even know. So I used to be a writer, but the exact name to my friend, my mother named it as It's One Day Life. When we were writing about the last project, we was one day for only one project. So we mentioned a name, but we don't know what to do with it. And Roger's put us through the whole day of WordPress. WordPress. Our first site is for case institutions that I never talked about doing websites for big institutions. And then how to solve the situation. Now, almost every person of mine has a website. So I believe I have kind of shown you something because I haven't really known that they actually have a client. So that's how I found out about this. But then, we have got to come to the last point of the project. Get to the client's part, please. You just, I don't know the site. Here is the deal. I don't know the site. I don't know the site. So in time, we kept writing this one and taking one, one line. But then from the pain, it was time to satisfy our client. Sometimes, half of the issues are solved with great solving in the past and now. So, we realized that, yes, we're not going to do the website or the website, but satisfy your client's cause in the past. So we went back to the drawing board. What do all the lines say about us? We got someone to follow these lines and the client's home page also saw things that, sincerely, they couldn't play fast because they know us. So when the person knows this and knows how much time is left, if I tell him this and that, I'm not talking to this, this and that, okay, I know. So we have to get an independent person to read it. We're not going to write it. So, we went from time to time to a time where we got to half of our pain, half of our self-care, from the success, the better business for our clients, and also for us. How can we start? How can we, in the local community, start from the clients, from the workers community of the conversation in New York, New York, and then reading online, this is the new show. There are many things that I saw that you are not putting in place. That's why, next part, I'm sharing because I have gone through this journey, at least for some, from 2018, that's some three hours, three or four hours. We've been there, we know how it hurts, we know how it pains, we know that, we know, I think we know enough for me to be able to be here and share just a few of the things. And the things that I'm sharing here is not that I know them, it is because I read them somewhere, I was happy by someone senior than me, I was happy by an expert, so I'm here to share because I'm an expert, but it's because someone shared with me, and that's why I'm sharing with you. Now, how do you take a returning client? Maybe by show hands, we can share some of you, not even show hands. And we ask icing, how do you take a client? Just one. I use a journey as well. I take screenshots of the website, share with some of the elites, LinkedIn, Twitter, that's me, because the LinkedIn, then I take my glance at the question, now I take my focus. How many of us here on Twitter? These are the ones I've got. Okay, how many of us on Twitter? The difference. Okay. Now, the clients, I will tell them, I also do websites. I go to school, I tell them, I do websites. I've done that, I didn't have to do this. The picture is there, it's a picture of this president of which we are. So you too, you really don't have that budget, there are people around you, there are churches you go to, you can talk to your pastor, or your brother, there are communities, you are there, you belong to, tell them, that's you, your websites. Next, blogging. The person you see in that picture, is called Arthur Casillier. He's one of the carriers of what was here in Atlanta. I don't know, he's not yet around, but he was here yesterday. Blogging, blogging will help you get clients. Then, apart from blogging, we have social media which Iceland mentioned, but they are also what we call SMS broadcasts. You have a client list, led in your phone, like for me maybe I have around 350 teachers in my list. Sometimes, I wish them a happy new man, happy new man from the juggers of web designing. Please have a very good full September. So while you're thinking of welcoming them for a happy new year, you're also talking to them about your other business that you do. So you get your permission of this man from the blogging editor, and you can do it. You don't have to have them in the messages, but just pass in a while. Get your message. The, maybe it's a restaurant, they've been down the road, but not for the night. There's some day when the thing about the messages, they are going to think about the school. We have the right to have the teaching to call them, we can't do calling them, but they take our website and watch. And they are the website person. But we get this, and I was talking to the other people about the website. They're like, but what about the website? When they call, the call doesn't make any sense. It's the biggest thing about the website. I remember when we were discussing prices, people were like, they just can't tell us how to take a website at $200,000. Why are people making websites at $1,000? I tell you what, that school gave us the first $1,000. It is the biggest thing about the website. Now, those young people that I know that miscarved in my town, just by starting in front of them here, speak. In five years, these boys are going to be managers of their previous businesses. These boys and girls have parents from schools, from churches, but when they are thinking about the person who can do website for them, they will remember that it's the person who spoke and I encourage you also to please come to this kind of thing. It's normal. If you're not sure of how good you are speaking, start with a meter. You can ask for just about a meter, you can try to speak at the next meter. And people will know what to do. If you know the sugar, it's because they are talking. That's why I'm talking about the money that comes out. I see the project doing this. Do you get this? Remember, for me, I got one place in the same back in 2018. Then it will match. For me, I'm interested in cars. There is no way I'm going to visit the website to write about this. The first place in the website to write about this is in the website to write about this. Now, it leaves a flag but it comes to that website. It's written about the activities and news which are useful. So, then it goes to about four points. You have to write about this. Then, room for the car website. This is the website. Who have it. I did this before. and think about the message. This is the one that is already there. I wish you would have the message and keep them but this one. There are short comments. but I must specify this. When you see this website that you think you can be able to write about what I can't write, I go and write it down from that website And then after one week we are given enough, this guy called and said, how much do you charge? Now we already have a good day, after half an hour we are given enough. The whole thing is done by the same brother, and we got that here. Make contacts, speak at events like I am doing, make decisions with your business, use social media, phone calls, volunteer, and then there is that last method in red. Who has an idea? Who has an idea about the last method? Now, yes, share with us. Keep it in the record of your past development. Whatever you do it, make sure you keep a copy. It's fun, right? Get a contact. Anybody, let me propose a client, a maintenance and a small fee. Thank you so much. Someone has a filter in their head. In my opinion, I think one thing is that you can design a website which you have not been told, then you keep the lecture, realise the grant, and then you give it out. Thank you. In my view, gentlemen, you make a prototype, you make a prototype, and then you give back when you create a client, based on their requirements, you will make room for much of a result. Okay, thank you so much for your ideas. I'm also learning from you. For me, doing it to me, someone mentioned, there are people, have you ever gone to a domain and tried to buy that domain and they told you it's already taken? But when you visit the website, it's not even there. So this, it's a good filter. You find a very good pool, a hundred yards pool. They don't have a website. They have just, they have just spent a few dollars to buy their domain. People with the website are seeing it. So when they come to start at the site, there is an isOnIcePool, isOnIcePool.com or isOnIcePool.com, isOnIcePool.sc.g, you buy your domain and give back. By the way, I can't buy my domain. It is not there, and I have to use another different name. I'll get close to that person and say, okay, put it this way. Paris are good, isn't it? But it happens to one of them. I think the government exists. Some are just about all the reasons that we think that's up. But when it comes to the IsOnIcePool, maybe you cannot play. What do you have to do? You cannot put those plays one month. So that is it. Now, we go to the clients. It looks easy by the way, getting those clients, but retaining them is a fail. That's another course, it's an entire course. In fact, it could be a result of failure. But before I go to retaining these clients, people with retaining these clients, let us all stand up, all of us, anyone press expert, you know here. I need to volunteer. Anyone press expert, you know here, volunteer, yes? The young man here knows Mokarere Rojas. At this moment, I can talk about Kasa. Moises Kasa. They know Mokarere Rojas is Kasa. Let us all raise our hands and shout, MRKWP. Those are WordPress professionals. Look behind you. Those gentlemen there are the people from ERC, MRKWP. They are sponsors of this WordPress. Now, it was easy. Retaining them was hard. After doing some research, doing some research, here is what we came up with. By the way, there is a whole not forgotten national area. Doing them is easy. But the biggest weakness on my side has been consistent. When I want to call, I will call today and tomorrow and forget about calling again. Then when I'm broke, that's when I think of calling clients again. That is very bad. I have a plan that I am going to call every Friday after calling clients. That's what I was supposed to do. I was sharing with Hamza yesterday and he was like, I've seen him build his YouTube channel. He has been consistent. So if you decided to concentrate on YouTube, you decide every Tuesday I'm going to create a video and do it consistently for a year. In fact, sometimes when I have an issue and I want to go to YouTube and get a solution first, I don't even search. I go straight to Hamza's YouTube channel and I get a solution there. So consistency is key. We all know what to do, but we are not consistent and I'm a culprit. So now, how do we train the clients? First of all, you know why they leave? If you don't know, they keep leaving. Then the biggest culprit is poor customer experience and then value of money. Someone makes a website and you tell them, you see, like for a school, I'm not a school so much because I'm talking to teachers. You tell a client, when you have a school, your enrollment is going to increase. I mean, when you have a website, sorry, your enrollment is going to increase. Then they make the website and after one year, the enrollment is still the same. You think that guy is going to trust you away? Promise what you can deliver and keep value for money. So you have to have good customer care skills by your way and here's a photo for you. People don't care how much you know until they know and they don't know how much you care. Then, integrate your service. If possible, there are people who work at night. If you have a website in business, do you think some things can be done without calling you for the people out there you can take that. Then, here's how to do this. Respond to the hardware is instant before you go from there regularly and then call back self-service. That will help you a lot. When I understand these people, this is the list of people who have contributed to this particular work. They are here with us. Thank you so much, Marrake. And then, how are the people from yours? Some people are out of yours. Okay, that's my search. Now, there's no one in place. The way to know who you are, what they do. They are playing with the clock in the first room in the test table. There is one person who has done a group of post-inward test sites. Now, Jet Park, J-Bahn, all of them are aware of you. Please come now. You will have a man for self-service and have knowledge. I must have a sense of recording across all the monitor. Those who have friends in the high security services here,