 Hello, I'm Jürgen Hauser from the BMC Helix business workflows product management team. I want to show you the highlights of our 1811 release. Attachments related to a task can now be added directly to the task itself. Let's navigate to a task. This screen shows the task. By clicking on the edit button, I bring up the screen that allows me to actually add an attachment. This attachment button here is new. I click on it, it brings up the file chooser. I select this image for example, click on open and the image gets attached to the task directly. I simply have to click on save and here we are. The attachment is directly related to the task now. Cases can have attachments in various places. For example, directly on the case level, like shown on this screen here, there can be attachments in the activity stream, like shown on the right hand side and there can be attachment as part of tasks. This makes it hard for an agent to figure out where are all the attachments in a case. We've added a new feature that allows an agent with one click to get an overview of all attachments. Let me click on this new button. This brings up this attachments plate that shows all attachments of this case. It shows it in a created date order. So you can easily find out when it was added to the case. Then there is the type and also where it is attached to. You can see if it is in the activity stream. You can see if it's on a case level or on the task level. You can actually go in and search. You can search for example for PTO. That only shows you the files with that. If you have some specific forms that you want someone to fill in, that's one thing. The other thing is you can also go in and select an attachment and to actually download it by simply clicking on this download button. Business workflows now provides more flexibility regarding where in your org structure support groups are located. For example it is now possible to have a support group under a business unit or a department. This means that in various places there are now four fields instead of two. Let's take a look for example at the assignee of a case. They are the old assigned group, an assigned company field and there are the new fields, business unit and department. Let's change the assignment for this case. The change assignment plate now has two additional drop down lists. One for the business unit and one for the department. Similar drop down lists are available on the case access tab. If you hover over the icon of a support group that had access to a case, the tool tip shows you where in the org the support group is located. This is just one of several places where the new org structure is actually visible. Other places are tasks or the ownership of case templates and task templates. The new global company configuration allows to create application configurations that are available to all primary organizations. The benefit is that they have to be created only once and not for each individual primary organization. Here I'm showing the creation of a new case template. As the case company I'm going to select global. That means the case template is available to all other companies you can see in this drop down list. The global company option is available in several other places including service targets, email templates, flow sets, approval maps. Thank you for watching a demonstration of BMC Helix business workflows.