 Hey guys, we are live here and we wanted to do a video answering all of your questions. I get about a hundred questions a day and I try to answer as many as possible, but some of them are a bit redundant, so we wanted to answer all your questions and I've printed them out here and feel free to answer live. We're live right now on YouTube and Instagram and a lot of you guys are super curious about what we do and deal with the smells and the physical aspects of it and the dreams and everything and all those things are super real for us and they're very difficult in this type of business, but I love it. I wouldn't say this thing. I'm super grateful for you guys tuning in and loving the content and blocking because we are typically an unknown type of business and this was the reason that we decided to do so much social media content because there is a huge neglect on the public safety department where they don't tell people about our services. So a lot of people, I would say 95% of everyone in the higher-ups always says they never knew the service existed. So my goal, my 100% goal, is to reach out to everybody and let's you know that we are here, there are other companies like us, we provide these services so you don't have to do it. So I'm going to start answering some questions here. The first one is how did I get started in this business? Was there something that made me wake up one day and think I want to have a time to do that business? Yes and no. So how I started it was I was in Long Forest for seven years in Kansas City, Missouri area and I was pretty bored at that point and I wanted to start my own business. I went back to graduate school at night and got my MBA and during that time I met a lot of smart people in graduate school and I thought you know I want to start my own business but I really didn't know what I wanted to do. So one night was half the distance, it was a homicide and the victim mother asked me as a police officer when I was going to come back and clean it up and I thought wow that's an interesting question and I don't know the answer to it but we don't do that. So I started looking and I realized wow there's a big deficiency in this type of service so I thought you know I'll do it. I'll investigate this more. So what turned you know what initially started to be a side business really has turned into its own animal. Now we're in 24 locations across the US and we're growing our goal is to get to 100 locations here in the next three years and we really just want to expand our services because we provide such a unique selection of services so to help people. So that's kind of how I got started. The next question is do you ever find decent stuff to keep? So the rule of thumb on that is you do a ton of hoarding cases. Each office probably does about three a week, two to four a week and they take several days each. So the rule of thumb is if the person is designating it as trash then we can keep what we want. So we keep a lot of stuff, we donate, we recycle the metal, the plastic, aluminum type stuff and then we will also keep some stuff too. So some employees or whatever might be in need of furniture or something like that. So we kind of recycle in these purposes as much as possible. But it's got to be designated by the owner or the client as unwanted material. Because the job changed how I feel about my own mortality. It really has it for me because of my experience in law enforcement before that. You really see that with your time to die it's your time and it can be extremely quick or it could be long and drawn out like a hospital type situation. All the situations are extremely bad but there's nothing you can do about it. You're really in it. So you just have to take every single day and the day to day with it and not stress about the small stuff. So there's nothing else. The animal hoarders get charged with animal cruelty. Yes and no. So here's our stance on this type of situation. We do a couple of different things. So animal hoarders are typically their intent is to never support these animals but it's probably the environment that they're living in. The animals give you a heart. They typically live in that type of environment. Humans or animals should never live in that environment. So what I do as an animal rescue person and I talk to animals is I would typically pay our clients to release the animals to me and then I would give them either to a local shelter or I would find a home for them. So if you've been following our Instagram page you can look at several posts. So you'll see a picture of a couple of pit bull puppies and what you did is that particular situation that person wasn't supposed to have animals. So that person was turned in for animal neglect on that case. But I also paid her cash out of my own pocket. She has her fear of me. I think it was four of the pets but it wasn't all of them. So I bought four of them. I took two of them to a local shelter and then I found home for the other two. So in that particular situation because she wouldn't sell only the others or release them to me, she was turned in for animal neglect. It was a really horrible situation in something that no animal should have to live through. All right, so the next question is have you gone into a quarter house of a deceased person and found another deceased person? No one knew was there. That did not happen to me. I have not had that situation. I have had multiple situations of where we've gone into a quarter house and there was a deceased person in the middle of a quarter. And if you look at both YouTube and Instagram, you can totally tell those situations because you identified them. How do I decompress from the day? Every day is very different which is one of the great things about this company and this type of business because I could be doing a 40-page one-day suicide domestic and a mold job the day after that. So it really allows you to think broadly and not get so punnish vision on one service that you provide or get too focused on one job. So I really like the diversity of it. I don't like mundane and monotony. I could never see it as too difficult because it's definitely not the best. So decompression is really not an issue for me. I don't have any issues. Some other employees have cocktails or socialize a lot more or you know do whatever. So everybody has to say I'm going to consume a lot so I tend to get some energy out that way. The smell or things ever caused you to vomit. I think it was a situation where if you guys remember this probably it was episode number four where we had blood and fat separating from one another. So it was about 10 years ago I was cleaning that up with blood and fat had separated from one another and I didn't know what it was. I just cleaned up the fat and it was almost like saliva. It's just something that you say and I don't know if I said it was nasty or nasty. And right at that time my mask just moved just enough to get a real product for me. So it's only been a while to get through that. Do you have any questions? Any advice on how old you need to be here? So what age do you need to be to work for us? For us in particular in the Tampa corporate office we like you to be 21 or older. It helps us with our auto insurance. If you're younger our auto insurance is more. Other offices that are individually owned and operate might have a different use regardless of whether you're like an 18-year-old. The next question is do I get flashbacks from the stuff that I see? I don't think that's that kind of thing. And you know one of the biggest reasons I think that you don't take it home with us is because you don't know who the person is. So oftentimes you don't see a photo. You don't know the name. You don't really know anything about them. So essentially we're just cleaning up your milk or milk. So there's no real attachment or correlation from us and to the victim or the family. So you don't spend enough time with them either to have any type of flashbacks. With that being said there are some jobs that have been doing this 14 years. There's been thousands of jobs. And there are some that stick with me to this story that I can remember vividly. But in terms of like nightmarish or anything like that, I don't have that. All right, average time, a new employee last on the job. So this is a great question by Tako DiLuna. Thank you for that question. So the average experience for us for a new employee is approximately six to nine months. And most people just think that the employees don't last because of the emotional access. But that's actually not true. The reason that they don't last is because they can't keep up with the physical access of everything. So you have to be extremely physically fit. You're wearing a private suit and a respirator, which is essentially breathing out of a straw. So today in Tampa, Florida, here we have a heat advisory that is up to a hundred and five degrees. So out of heat under that and a respirator, it requires proper hydration, physical fitness, and really to know your body and know your pace so that you can, you don't, you don't get fetus loss and then be stressed. So that's why the employees don't last more than that. It's very physically demanding. So a great question. Thank you for that. What do you guys do to keep positive attitudes surrounding a lot of work? You know, this is actually kind of useful for us to do because the people that hire us are so appreciative and so thankful for everything that we do. It's really not hard to keep a positive attitude. If you notice in episode three, I have multiple phone conversations with the children that hired us and she is just so, so, so nice. It really just makes us happy and sense from her house and since her life. So it's super rewarding. It's really not hard to have a good attitude at all. People that have negative attitudes, these five that have worked here, have negative attitudes in every aspect of their life. So it really has not a lot to do with the baby. Have you guys ever physically spying or sniffed into a mouse? That I've seen one time and it was funny, but you know, this is why we were sick. So our seats are not chemically resistant of what is water proof, but they're what are resistant to our success. So what that means is that, you know, if blood is on you, it will wick off or it will not penetrate the suit. However, if you sit in it, it's going to go through your suit or whether. So what happened, you'll have, if you notice in episode four, with the W pump, you'll see that fat and the blood separating. That fat is extremely, extremely enshrined and it's super easy to slip on. So you have one employee, it's probably been about five or six years ago, that it's clear and didn't notice that the fat is there. And he wears rubber boots, like a wane type suit. And he steps into the bathroom and he hits the fat and literally slips and her butt landed in his D-comp fluid. So it was very funny that, of course, he got up quickly and it didn't kind of penetrate into her uniform below that, you know, you just came back to say that it was funny when it happened, but literally that's the only time that I've seen it happen. What does the cost range? 40 minutes that's enough. So the average cost for a hoarder is really broad because all hoarders need different wants and needs and different resolutions that they have. So I would say the average cost for a hoarding product is between $3,000 and $20,000. Then the average cost for a death cleanup, I would say, is more between $4,000 and $3,000. So that's quite broad too, depending on what happens. But Helmholtz is trying to cover these costs, which really mitigates our clients from having to put on a pocket for them. And he also offered financing to the people as well. So they're not having to put everything on site. All right, next question. You guys actually deal with the bodies or just the cleanup? We never, ever, ever see the bodies. We're only dealing with the cleanup. So this is another reason why there's no attachment there. There's no emotional connection. We literally know nothing about the disease unless you are killed by someone else. What's the grossest thing one of you has accidentally crossed home with you? I will tell you that our vans have no carpeting on their face. They are all that plastic stuff. And we had a property that was so gross. We took out all the carpet and we had just touched it and wrapped it up. We brought it back to our office and put it in the dumpster. And then for weeks, absolutely, we had grosses in hand. So that was the grossest thing we could not get rid of. We literally had to put a bomb in our van to kill these guys. All right, that's the question. Have the drugs ever failed me? So no, we wear double drugs and there are eight more of these. So there's three, six drugs. But if something happens with, you know, if hair is something on the outer, it rarely penetrates through the first one. But if it does penetrate through both drugs, you just take them off and take them. We've never had an exposure incident in God where somebody actually has, you know, to the doctor because they have clearly passed on them to somebody deceased about so it's been very fortunate on that. All right, how long does it usually take to clean up the house and how many people help you with it? So I'm not really sure on this question because it doesn't specify which service. That makes a big difference. So on a 40 job, we use a minimum of three to four people. And I see the average job, how does he pay three to five days on average? And then Biohazard's job average takes about four hours. So a big, big difference there and two to three people as well. Next question. Are you not worried there's rats running around under the grass? Yes. Because I hate rats. There is rats under the grass. We know it. We see their people matter. We hear them running from us. But they're more afraid of us than we are of them. So it's not something that we're too concerned about. What's my favorite thing about doing this job? I think one of my favorite things about this job is all of the different people's lives that you get to impact. So you get to help a ton of different people and really change their lives essentially. So it's been amazing that we get to do that. Is there good money in this business? There is. There's excellent money in the business whether you are a franchise owner, a project manager, there's just multiple positions within the company. So campus is corporate office and we do have 24 locations that are franchise opportunities. And those owners do very well. They're all of the US geographies. So yeah, the average ticket price is obviously very high. One of the reasons that I chose this type of business was because I don't believe in any type of business that has a low barrier of entry. And what I mean by that is like sanatorium, carpet cleaning, junk removal, those things require no skill, no intelligence, and very little money up front to be able to do that. So what I wanted to do was something that was more specialized. Okay, so that's the reason that I got into this business. Yeah, so that's a great question. So anything that's blood, soap that is a soft, good sort of thing, those get tore up, disclosures in a red bag, and then they either get auto-plated or just gone away. So these disclosures are separate from land-plated. Okay, so where are the human remains and liquids disclosures? So the human remains are taken care of by the funeral home, or the coroner's office, or whatnot. So that's taken care of for us. You don't really handle that. What's the worst thing that I found in a jewelry? You know, there's so many cool things that I found in a jewelry. I don't really think there's any words. Well, you know, there was a thing. So there was a story that I found in Florida, it's probably been about four years ago, and he was actually a pharmacist. His wife had died, and he just went into the streets across them, and just, you know, stopped living, stopped living their lives. So he went in there, we helped him, and I lifted up his pouch, and I found, I think it was six dead animals, and then the pouch was caught kitten, and his response was, oh, that's what they are. Like, he was so detached from reality of the fact that there was six dead animals that he just got to let go. One of the big questions you get is how much do you get paid? So as an employee, it depends. If you're a private manager, it's typically a salary between $45,000 and $60,000 a year, tough benefits. If you're a technician, it's going to work depending on your skills and your experience and stuff. We pay more if you're a military, if you have construction experience, it goes back. But typically, you're made between $15,000 and $35,000 an hour. So depending on all of your skills, longevity with the company, certifications, that there's just a ton of different stuff. But to get hired, obviously, you have to have a hepatitis B vaccine, tetanus shot, you have to have a great attitude, empathy, and physical fitness. That's it. And then you can pay you on the rest. All right. How often do you trust in police work and investigation in a suicide case? Never. So that's not for me to do. That's not okay. So I will tell you that everyone makes you safe. And we have cleaned up homicides before where there's bullet patients going to jail. I have found a knife underneath the mattress. You know, it's simply the susceptible kind of things. A column, the way you mix something, I don't trust it, not even a bag of film. I'm wearing gloves, and they can work on it. Come get it, some of your feedback on it. Is there a job that you ever do in my place? No. That's a great question. There's no job that I ever do. I say yes to everything, I can clean anything. So I get a lot of messages from you guys saying, you know, my cat vomited on there, how do I get it out, or I've got a grout in my shower, and I try to answer every single one of them. Very literally a chemical and a tetanus, so I'm just about everything. So I'm happy to help. If you have any parts to clean type stuff, I don't know the answers to everything, but I've seen a lot of stuff that I haven't heard about lately. I think they're just talking about the human body. It's interesting, it doesn't think the way I look at the human body, but the way the human body breaks down and decomposes is amazing. So you start decomposing for 15 minutes after you've heard stuff. That's insane. So when you see kind of, no one really thinks about, you know, the dead pop them on the road, the pop and die, the pop and pop and stuff that's decomposing, that smells like there's these vultures to come in and eat it and break that down and then kind of recycle it over. Well, essentially it's the same thing about the whole thing with the human body. So your heart stops, rigor sets in, and then your skin becomes just nothing because there's no blood flow coming through. You lose your bowel, and then all of that fluid inside of you, this one majority of water, has to go somewhere. So it's just literally melt. It literally disintegrates. So the temperature of where the person dies literally affects the speed of decomposition. So it's really an amazing thing of what the human body can do. You're asking if the vultures or the vultures in Texas, in general, or Austin, is there ever going to be a location like that? Yes, we already have a location in Austin, we have a location in Plano, we have a location in Galveston, and a location in Houston. So almost all of the state of Texas is covered with the exception of the West Side. What has the crime scene got to do with the crime scene? That's a good question, too. So the question was what has the crime scene been more difficult to clean? In my opinion, is the shot done or a rifle suicide? And the reason being is because it's so expanded. So for example, I'm in a pretty deep inside room with a door. If that door was open and I shot myself with a shotgun or a rifle, it's not necessarily going to contain itself to this room. It literally will boom around into the hallway of an adjacent room. So if the screen is slow, it's tedious, and it's a harder clean up to do in my opinion. Any other questions guys? That's perfect. So we are hiring and most of our officers, if anyone's interested in working as cleanup positions, please go to the website www.faldenbeacon.com.com slash location. Pick the location that's near you and email that order and see if they're hiring. I can tell you in the Tampa office we are hiring technicians and we would love for you guys to apply because you clearly have an inspiration in their work. How do you get a license to do this job? So that's a great question. How do I get a license to do this job? There's only three states that I know of that require a license to transport firehackers material from California, Louisiana, and Florida. If that's changed recently, I'm not aware. But that's just transport to firehackers. There's no state that requires a license to actually do the cleanup, which is kind of scary at the same time. So, you know, is that meaning that it's an incentive to start up? No, not at all. You still need a substantial amount of insurance and if you can imagine, insurance is an incentive, very incentive. So what we do as well is contact with blood-borne pathogens, so our insurance is significantly less. What is your rough estimate for credit cost for a credit card? Yeah, so a rough estimate is between 120 and 150. 120 and 150,000, and that's all your credit costs? Software, vehicles, insurance, that's everything. So, you can qualify for a 150,000 dollar small business firm that's not a reliever in our credit card department can help you get? I think if you're asking about entry, you can say yes. There is no grant from Kansas at this time. You can hear us, okay? Ask anything. I'll share anything with you. Full transparency. That's what this is all about, obviously, like I said at the beginning of the video, because it's the reason that we're doing these types of stuff in the U.S. is because we want to bring awareness that this sort of factor is real. I'd say 95% of our customers always say we have no idea about this. We have no idea what we're trying to do. You know, they're getting very little help from law enforcement and they don't know what to turn. So my whole goal on that is to kind of facilitate that. So, you know, if something happens in your family, your family, the relationship that you educated and asked about it, you don't have to do it. Yeah, so we do get a lot of automobile cleanup, but it's really broad. Let's talk about this, right? So we've done methods, suicide, homicide, accidents in vehicles. We've even done animals that have gotten stuck inside the engine compartment and caused full of more odors inside the vehicle. Again, that's something that's paid by auto insurance. So that was typically called by auto insurance companies or body parts. How long have you been doing this? I've been doing this for 14 years. The guys, the technicians that you guys see on the show, on the episode, are typically under one year. So that's a big misconception is that, you know, we're maybe get back by the police and we work in conjunction with them. We do work in conjunction with them, but they cannot refer any type of for-profit business. So we are hired by the homeowner, by the property manager, or by the person responsible for the property or the cleanup. So we don't have anything to do with law enforcement. What's the most common job you get? The most common job, 48 percent of our services or cleanups are fire hazards. So, and that's pretty broad when it comes to accidents, it could be homicide, suicide, or unaccounted gas, but 48 percent out of the five kids that you have there are fire hazards. Okay? What is the most common job you get? What is the most common job you get? What is the most common job you get? None. None at all. So these 20 years, for two and a half weeks, you'll get certification in cleaning up, method cleaning up, flood restoration, exacting and cleaning. A post for different software, you'll get hands-on cleaning, classroom cleaning, and you name it, you're in and doing cleaning. And then when you go home to your location, we assign you a franchise coat, and that coat walks you through the business side of things, helps you with marketing, advertising, budget plans, planning, and you name it, hiring, buying, and other stuff. Do you have a question? You've been doing it for about 30 minutes, a little over. I got one more question here that I missed, that came into Instagram. It was, do you require all clients to sign up at least allowing you to publish photos, and if they ever retract that after the fact? So the ability to take photos and video is already in all of our contacts. The person can opt out of that, that's no problem at all. However, if they opt out after the fact, after they've already taken it, absolutely, we'll fill that down and we'll move that, that's not a problem at all. We don't take the photos and videos for vanity reasons or anything else. We're required to do it for insurance purposes, because this is how we get paid. We show the progress of our job before during the after. And also we do it for educational purposes, for anti-training, new employee training, and then we do it for marketing purposes as well, which will be talking to you great people and showing you kind of what we do and the different things that we face every day. What kind of story are you in? Our corporate office work is in the campus story. All right guys, I hope that I was able to answer a lot of your questions for you. We will do this again and again, if you want to try to message me, send me your questions, I'm happy to answer them as fast as I can. We really appreciate you guys and your interest in what we do. And we're going to keep these episodes coming. Please send us messages and let us know what you want to see more of, because that's what your audience and we really, really want to do. Thanks again for watching.