 Orientation of mobility is definitely a specialist field. All of our practitioners have to study to become an orientation of mobility specialist. It's very unique to the low vision and blindness world so we spend a lot of time understanding vision impairments, understanding the impact of vision impairment on functionality, so real world, real life activities and then developing strategies and learning to use mobility aids so that people are able to function in the community as they wish to. We get referrals from wide and varied sources but once they come into Guide Dogs Victoria we make contact with people. We've been in about 48 hours so we've got a customer service team that make that happen and then we're allocating our referrals onto our practitioners, our orientation and mobility specialists. From there it's about making contact, booking in an assessment process really where we go and see the person in their own environment. Usually that's in their home if they're comfortable for that to happen. We go through an assessment process where we're attempting to understand their vision status, the functional impacts of that and looking at their mobility status most importantly. We look at the clients very holistically so we try to liaise with any other professionals that might be working with that person and that's wide and varied in itself as well. You name it allied health professionals, medical professionals, general practitioners, other service providers like social workers, case managers, whomever it might be. We can do all of that liaising so we've got a full picture of each person and that really gives us an opportunity to build that full picture of each person, each client that comes into Guide Dogs and then really shape an individual tailored program that meets their goals and so part of that assessment process is understanding what the client's goals are. What is it they want to be able to achieve? In terms of orientation and mobility that's usually about accessing the community safely. It can be about accessing home, it might be about accessing a workplace as well but if it becomes apparent that the person is looking for support with activities of daily living or any particular occupations then we can make internal referrals to our occupational therapy department. So we do try to look very holistically and make sure that each person's goals, whatever they may be in the context of their low vision of blindness, are met. We're really fortunate in that we're not tied to having to provide short SWIFT programs. We can provide a program that suits a person's needs and so sometimes that might be quick, it might just be an assessment education process but equally if someone needs supports across many years, it continues that way and often that might be on and off services that they might need so going through one training program to develop some skills the person might then go away and consolidate those mobility skills but then they might come back to us with some new goals, perhaps something like tackling public transport or needing to access a new workplace. So we spend a lot of time making sure that family, friends, employers, whomevers involved in that person's life, understands the circumstances, when necessary can reinforce the skills that we've taught, that need to be practised between sessions and education for family and friends is vital. We've got dedicated teams here that have very specific skills so we've got our children's mobility service and also our quiet brain injury mobility service and so the practitioners that work within those teams are specialising on a daily basis just with children or just with a quiet brain injury and that really I suppose means that we're the experts I think we're the only provider that has a specialised brain injury mobility service and we're good at it.