 Till oh, what's poppin? We are on twitch. We are not live I've had flu like symptoms. I'm still getting over them. I feel like I'm blurry, but I don't know. I've been sick I ain't had the flu in years, but Anyway, leave a like comment subscribe turn on the post notification bells man. Let's continue to grow the family from Chicago to the UK Right behind me. That's the twitch man. You can go play replay any lives and things of that nature Don't forget. We do got patreon Monday through Friday. I'ma get back up with y'all. I got y'all Don't forget. We do got merch. I've had this shirt on since Thursday stuff Let's get into it scam interceptors season one episode four Make no mistake these scammers will stop at nothing to get their hands They think little of lying and cheating their way into bank accounts and once they're in it's only a matter of minutes before the whole thing is emptied He's so dramatic In our scam hub at BBC HQ in Glasgow The team and I are tuning into a scam taking hold of another unsuspecting victim We can see some action on our screen here. It's the scammers. They've got into someone's phone We've got no details at all on this at the moment How many credit cards they got on there? I'll just keep watching the details We don't know who this victim is yet, but we do know they're speaking to an active call centre in India And despite not having any I don't want to be like scammer We can see on us. I don't want to be offensive But if I get any call from an unrecognised number from any of those accents i'm hanging up in in like Undiscriminatorily i'm hanging up greens that it looks like the victim's falling for what we have dubbed The online shopping scam It all starts with a phone call out of the blue when it works on your car You're out but for that can guide you We we know how that scam works The victim has already been told to download software onto their phone Giving the scammer remote access to everything their target can see and do Now we need to take down some details as well to try and find out who this person is So that we can try and help them before the scammers get their money somebody made a good point like what they're doing Like how this this this almost has to be scripted like how are they able to do this listening on people's phone calls and Hack people's stuff like how Isn't that illegal? The victim is now checking her amazon account So we and the scammers can see her name and home address in fife scotland At her request we won't reveal her real name and instead call her mary It appears from her address that we've managed to obtain. She's less than an hour away from where we are at the moment Oh, yeah, we can even jump in a car and try and stop her from engaging any further with these scammers Then a mobile number flashes up But oh seven five eight two is that right? Oh seven eight five two. We really need that But it's the mobile mary is talking to the scammers on We need other ways we could get hold of her and stop the scam Whenever having a call after some digging team member roland finds some leads on who mary might be I've googled her and found some details on her 1998 born. So she's 23 I think I've got her twitter And various other bits of information on if we need them and things are moving on fast She's now clicking through her phone revealing very personal information Leaving her wide open to losing a lot of money Yeah, oh look. She's too young to be far off and stuff like this. Look at all these details up on the screen like that Look, they've gone into all her passwords Not only can the scammers see these passwords, but they are saving them to possibly use at a later date This is really bad now. They've got all the passwords and personal details Exactly what the scammers want to get their hands on and they've got all of this on the scammers computer now Oh, that's bad bad details there as well And now that the scammers have gained all of her and her father's passwords They have also i'm not gonna lie this young lady this 23 year old is not the brightest in the bunch Who keeps all of their passwords and their notes and their phone? Is anybody really do that in real life? I'd rather you keep a hard copy if you can't remember it like just write it down and put it somewhere in the house Like your phone gets stolen hacked anything could happen Talked Mary into checking her online banking She's going into her rbs now, but they're just recording everything Now they can see the amount in there The scammers quickly scope out how worthwhile Mary's bank balance is Before they progress to the next stage of their scam So at the moment Nick There's an amount on the screen that's in this particular account and do you find that the scammers Sometimes Terminate if there's not enough for them to to be interested. Is that something you've found before they do? Regularly just give up on people. I think there's a chance that they will give up on this Doesn't look like giving up We might leave her alone with other banks so they can find more money The scammers aren't letting Mary out of their sights They're likely to be telling her that if her online shopping account has been compromised So too will her bank account That means she'll need to move her money to a new supposedly safe bank account Which is what they seem to be trying to get her to open right now So at the moment this is looking worrying now It looks like she's about to try and download the financial transaction app And once she's done that we know we're only minutes away from transferring her money out This is not looking good at all. I think we should definitely try and get hold of her Um, we've only got the mobile number that she's on Nick has an idea of how to try and get Mary's attention while she's on her mobile to the scammers I think we should try a text first But it's risky Now a text is good We're gonna warn them, but it will come up on the screen that the scammers are looking at as well And then of course the scammers then know that we are on to them Send in the text scam morning hang-up call Obviously the danger is it's gonna alert the scammers and they might terminate the call, but let's see what happens Like like no cap if I seen that alert come across my screen. I'm hanging up There's nothing that whoever's on the phone could tell me to make me not hang up at that point You know what I'm saying? As soon as Nick has sent the text the scammers screen immediately shuts down There we go. Oh It looks like they've lost their connection to her quite why that is we don't know It seemed too quick to have been in response to our text, but it could have been With Mary now off the phone with the scammers We have a brief opportunity to get hold of her and warn her that she is in grave danger Grave danger is wild Mary isn't answering my call Try from the mobile Yeah, we could try that I'm doing everything in my power to help Mary before the scammers get her back on the line And it's too late So she may pick up from the mobile Hi, is that My name's Rav Wilding. I'm calling from the BBC. I want to warn you that the person you've just been speaking to Is a scammer. You've just been speaking to scammers. My name's Rav Wilding. I'm calling. Yes Yeah, don't worry. It's okay. We're here to help you. We're making a series about scam call centers based overseas You them No, she's hung up Of course, she uh, she just said she's so confused which is understandable She obviously doesn't know what's going on. Um, I think we need to get a message to her Um We could send her a text message. Yeah, let's be real. She's 23 just send her a text message saying all the information you need to see And then she can read it and be like, oh, okay We don't want to bombard her because she just doesn't know who to believe at the moment Persuading Mary that she needs to trust us and not the scammers is going to be tricky We have to handle this situation very carefully Shall we follow up and tell her to call us on the land like hang on? Hello Hello Unexpectedly Mary has called me back. Hi, uh, it's Rav. It's Rav Wilding here from the BBC Don't worry. What's happened to you has happened to thousands of people and that's why we we are making a tv series about scam call centers based overseas We believe that's who you are talking to first things first, um You need to change all your passwords that you've got because we believe the scammers have a copy of all your passwords Well, because I've just given them all Yeah, you need to change everything all your passwords Okay, um It's okay. We just want to make sure that you're safe Now do you think you may have transferred anything? No to these people. No good Did they ask you to download any software onto your phone or laptop? Okay Are you comfortable with deleting that software? Do you know how to do that? Oh, this is a nightmare No, no, no, it's okay. We can we can stop this so I was trying to wonder like I don't hear no Scottish accent But now I hear if you can delete that that's really important. Yeah, I've done that done that Now what's really important? I want you to do more than anything is change those passwords now Um, I think that's the most important thing you do. That takes time I'll need to get my dad to do and says as well because they've got his um details too Yes, can you do that get him to change his? Yeah, also, um, can you make sure you phone your bank? Yeah, just to explain to them what's happened. Okay. I will do. That's great. Thank you Take care. Bye. Bye. Bye Bye Oh that poor woman she is just so confused you could hear it in her voice. She was just so upset Um about what happened. It was just such a whirlwind and It really hit her when when she realized just what the scammers had done and the fact that they'd got all her information It was horrible but At least we managed to to stop her being scammed and stop any money going to the scammers Hopefully that means she's on safe ground for now Later the autopsy of a scam I catch up with mary to There we go Sadly call centers aren't the only place scammers operate thieves and fraudsters are stealing This is the best part of the show where they get live and intricate Being and scheming in almost every aspect of life But that doesn't mean we have to just put No cap. I would have kept moving if I was the taxi. I would have kept driving. It's up with it Across this series. We're meeting the regular people who are fighting back against these crooks to make their communities a better place to be And one scourge blighting our towns and communities is the issue at the heart of this next film Whether you're a city dweller or country folk fly tipping is never far away. In fact, it frequently tops What annoys you most but one man decided complaining about it wasn't enough Instead using the latest in technology and an impressive level of courage He's taken his fight against the fly tippers to a whole new level. What is fly tippers? All across the uk right now tons of oh, does that mean like dumping garbage anywhere Abition hazardous materials are being dumped illegally Aside from being an eyesore and damaging to the environment It's estimated that clearing it up cost the uk taxpayer close to what do y'all call it fly tipping like it's Like y'all ain't got nothing but like will y'all be naming stuff y'all just be putting names together What do we got to do with okay 100 million pounds last year? And some of those taxpayers Have had enough It's getting worse every year fly tipping in the mind of a fly tipper. They just don't care They don't care if you get fined. They're after your cash And that's it people who do this really are The lowest of the low the bits that really get to me Is when I see animals that are caught up In the material what's the scam in it? What's the scam and then they've died there? It's disgusting I'm on my way to meet one man who's decided to use his own time and money to trace the culprits Martin Montague a local businessman by day by night He and his partner in grime glenn have turned their energies to bringing fly tippers to justice Fly tip busting hq is martin's Hampshire home where he's not gonna lie I'm fully intrigued about this fly tip busting hq is His passion for tackling rubbish dumping first began. He got a drone so important I really really really hate fly tipping the road next to my house used to get blocked a week or two a year One year right in the middle of summer. They dumped a load of manure building waste We were infested with flies and other insects and it was terrible And dangerous I just had enough at the moment on private property. You nothing happens. You don't get fined You don't get prosecuted unless the landowner takes that against you So over half of fly tipping is on private property And then a lot of the other half isn't addressed at all. So it's a huge problem We were recently at a rural crime show and someone came up to me and said I had 5000 tires dumped on my land I'm only a tenant farmer You know five pounds of tire you run the numbers on that I can't afford to pay to get it cleaned up And then I've got the environment agency or DEFRA knocking at my door to find me because I've got all this illegal waste on my land It's literally taken me to breaking points. It's completely An outrageous crime to me. It ranks right at the top. I talk to people who are affected by Fly tipping by people dumping their waste on someone else's land It's heartbreak and seeing these people when they haven't got the money to clean it out So what have you done about it? I set up an app and it allows anyone in the country to report fly tipping It's actually quite simple to report add photos videos Your location we need to do it anonymously 13 seconds ago in Essex They've just discovered some some horrible waste at the side of the road But it's real time and it just shows how real this is doesn't it when they're just flashing up like this constant Martin's app is free for anyone to download And if you use it to report a fly tipping incident It automatically forwards the information onto the local council or private landowner So far over 50,000 And that's not the only bit of fly tipping kit that's caught my eye Martin and Glenn spend many of their evenings staking out known dump Are Martin and Glenn community members? I know that's irrelevant to what's going on, but it's it just rang in my mind like I'm curious to know Being hot spots to catch the criminals in the act and to do that they use the latest in surveillance equipment They wow it looks amazing. What have we got here? I've got night vision set there We've got various ghillie suits that we wear. I've got three drones and one of them is actually thermal We've got a long range listening devices Cameras that we fit on trees. It's like the best boys toy selection I've ever seen This kit is impressive even for an ex-soldier like me and with some up-to-date intel from martin's app They've got all they need for a full army grade stay. Can I just go buy night vision goggles? Like oh awesome The key with what we've got here. It's not to you know get involved or getting people's faces It's literally to gather evidence and then you know, hopefully get them fined and prosecuted and I'm going to join you today So what's on the agenda? We're going to lay in ditches and bushes and we are going to Wait covertly to see if we can actually record someone in the act stake out. Well, that sounds brilliant This pair of waste warriors are committed They've been on over a hundred stakeouts and I'm joining them tonight as they say They're going to strike in this woodland every week to gather evidence. We must stay hidden I hope with my army training. I won't give the game away Like trousers first night. Yeah Yeah, I can't bend to the coast We're wearing ghillie suits which are what soldiers and hunters use to blend into their surroundings And it's a bracing winter evening I'm not gonna lie. This looks fun. I understand why he went all out because this looks fun If saving the if saving the world is this fun sign me up What can I do? This looks great Definitely not they've got a load to get rid of they'll just carry on regardless So this is the hood And then this goes on To complete the look Full camo bush like I'm ready to go. What about your regular hood? The fox fur is still showing we need to keep quiet and move into position So we don't disturb or miss any canny criminals As the woods thicken around us I can see the thing about doing this like in america is we got like Wilderness out there in the uk y'all don't got bears and mountain lions and things of that nature So, okay, this is cool to do But like we like in america you might stumble across something Exactly why I'm not cool in wildlife So is this it? This is it Wow They back into this part here They tip a whole load right where we stood and then they drive off again Because as you can see it's a fair distance from anywhere The one thing they won't want is us three waiting exactly. So let's let's get into position. Let's do that This is no way Really, really well. I'm very camouflaged. You can lie in places for long periods of time have people walk past you And they just don't even realize you're there. We know what we're doing. We're fairly well structured now at it We have all the equipment. They're ready In order to capture what's going on And then just wait and see it's been Many many years it's have been lying in a cold wet honey trench Left behind when finished in the army, but this brings it all back 20 minutes pass with no sign of anything And I'm beginning to wonder if our fly tippers have been spooked But minutes later out of the darkness we see and hear a car approaching Could this be fly tippers scoping out the next place to dump their rubbish? Thankfully somebody read it was just a passerby So we've been on the stage well over an hour and I'm wondering if you haven't seen who's flight to be yet It's cold. It's wet, but it just shows how dedicated Martin really are Glenn and Martin set up surveillance cameras in the hope of gathering evidence from any less innocent visitors But even the most committed crime fighters need their rest And so it's time for this soldier to leave his station for the night We'll be back here tomorrow and the next day and the day after that because we know they come here once twice a week So it's just a question to keep trying. I think you do a brilliant job guys Come rain, sleep snow. I know that you are going to be out catching those fly tippers, but right now I think it's time for a brew. I I definitely agree We may not have caught anyone in action tonight, but For a set of brew They might want a glass of wine or something. Ain't that long with wine, but you know just saying As predicted it wasn't long before tippers did strike at our stakeout spot Just two days later Martin and Glenn captured this hooded criminal in the Winchester woodland With the driver staying behind the wheel for a quick getaway a microwave is thrown out of the back of the vehicle A vacuum cleaner is also chucked and without a care in the world for the environment Or indeed anyone else who might be watching a tumble dryer is tossed away I know bro, I stopped mid mid tumble dryer throw to scratches, but For the environment Or indeed anyone else That's wild Who might be watching a tumble dryer is tossed away Martin has now passed the evidence from this incident on to the authorities Here's my thing though. Why would you drop it there when you can literally You drove all the way over there when you could probably drive to a Registered place where you can actually dump it legally Like I don't even but we can all play a part in tackling this merciless mess maker in Chicago You could just put that outside and somebody to come pick it up literally What we used to call them the metal man the metal man to come get that That's money for them to report an illegal dump of waste You can send its location and even pictures to your local council using martin's clear waste app You can also report it directly to the council or in the case of large-scale dumping or hazardous waste Call crime stoppers 100-800-555-111 Remember not to touch the site in case of dangerous substances And to protect any vital evidence that could identify the flytippers and lead To their prosecution Anytime you get rid of some waste Make sure you know where it's going. Make sure that you check that the trade is licensed We need more consumer responsibility. We need tougher sentences By the legal system that are actually enforced We need more councils to take up issuing And I'll keep going as long as there's breath in my body on this thing I want to see a better place for our children. I want to see a better place for our environment Our only shot So let's all come together and see what we can do to make a real difference Still to come A trusting pensioner is hoodwinked by a scammer Earlier on Nick and I had to pull out all the stops to try and save a young woman in five from a brutal scam To protect her identity We're calling her Mary My name's rav wilding. I want to warn you that the person you've just been speaking to Is a scammer. You've just been speaking to scammers. My name's rav wilding. I'm calling. Yes Yeah, don't worry you them No, she's hung up With some persistence I did eventually convince mary that she was falling victim to a fraudster who while trying to take her cash Also stole her and her father's very personal information You need to change all your passwords that you've got because we believe the scammers have a copy of all your passwords Well, because I've just given them all A few days later Mary agreed to catch up with me and give me her side of what went on with those scammers Hello, it's rav wilding calling from bbc. Hello So I just want to see how you are now Not gonna lie mary. I me personally I would have given them my information like them I wouldn't have wanted to stay here. Just go ahead. Give me my 15 minutes of time. You get me Oh now the dust has settled a bit Yeah, I feel a few better now I'm still a wee bit embarrassed but it happened And can't believe that I actually fell for it to be honest w accent You shouldn't feel like that because this is what they do Yeah, could you just briefly explain? Um, what actually did happen that day? Yeah, I was driving to work and I got a phone call Um, they caught you in a frenzy too. You was busy. You was driving to work. You couldn't probably think straight So it was on there through my phone speaker Um, and I got told that someone was trying to buy an iphone 7 with my amazon account Thank you for placing an order with amazon. You have been charged 399 pounds on your card So I panicked, um, and then they asked me to Check my bank And I couldn't see anything So then I was more concerned about it. I've done everything they told me to do That's why they're downloading an app That they could see everything on my screen Um, and then what happened after that? The guy on the phone was telling me what to do At some point I was questioning him The thing he was asking me was like, can we click on your bank card on your amazon account? Um, when I questioned him about the bank card That's when he was getting angry And that's when I was like, this isn't right And then I got a text message from you to tell me it was a scam. Yeah, if they get angry Send him a text from the scam morning hang up call When you saw that text message, what did you do then? Um, I hung up on the man straight away Brilliant and then after you hung up Um, I was the next person you spoke to. Oh, I was I was so thankful your phone when you did You just caught me at home Um, I was I was shocked that somebody was actually able to help So quick, um, I was really glad that that happened Oh, no, I'm just glad we we could help. I mean, it's just a horrible crime And I remember one of the things you said to me was that you were very concerned about your father's Security because I told you to change all your account details because of how these scammers work It was that something that really mattered to you at the time how how you were responsible perhaps for his sake? Yeah, definitely. I was more concerned about His, um, banking and everything else in mine. Um, that would have been a Diggerable for me if anything was to happen with that. I was On the phone looking on my notes where my passwords are for my bankers. That's dangerous. Anyway, you gotta take that So that's how they got to see all of that as well So as you're looking at your screen There, wherever they are in the world are able to see everything that you could see and of course you've got your Account details your passwords everything was there. So yeah, yeah, I can understand why you're concerned I advised you to change all those passwords and your dad's and you've done all that, haven't you? Yeah, yeah, yeah, brilliant um, so looking back Um on what's happened. Is there anything that you would do differently if you were called out of the blue now? Yes, I would definitely tell them and I'd like to give them a call back or I seem to call me back after I've looked at a bit more Nah What you do is tell them f off But do it in the Scottish accent. So it's more negative. Everything is more negative in a in a Scottish accent. You know what I'm saying Scottish or Irish should be negative Yeah, and you wouldn't download any software as they're asking you to in the future. Never ever again No I could just concern them because I'm so young Um, I know that doesn't matter for somebody at my Fall for it. It was shows how convincing. No, it do matter You too young to be following for this type of thing was it does? But this just shows that anyone could potentially fall foul to this scam if we don't all keep our guards up And be ready for this sort of thing. So by you sharing your story as a young person You will show just how Maniculative these criminals are how persuasive they can be and in your case even rudeness rude And now you will be helping others from falling foul to this type of scam. Thank you for doing that We contacted amazon to let them know about the scammers pretending to be them I don't what does that do? Does that help anything? The company told us that it is committed to protecting its customers And anyone who suspects a scam should report it to both amazon and the police. Yeah, that's the script. They don't care It's added that it has information to help customers identify and report scams on its support pages And the advice from us that's worth repeating If you get a call out of the blue claiming to be from a big company and are in any way suspicious Simply if you get a call out of the blue and you hear that accent hang up Hang up I'm glad you're safe. I'm glad you didn't lose any money and your security has been significantly improved since as well All right, well you hear that accent and they asked talking about somebody's did something to your account. Hang up Let's clarify that you take care and thank you so much for talking to me Thank you very much. All right. Bye. Bye. Thank you Bye Well, that was a really interesting call with A potential victim which we were able to help Thankfully she saw a text message come up on her phone saying this is a scam which we sent her And that is where we'll be proud in a month Honestly, it do probably feel good to help people You know saying like so like blatantly help somebody though like You know I'm saying like go out your way and help somebody Like I'd be accidentally helping people, you know what I'm saying, but like doing it like this When she hung up the phone So a successful interception for us and thankfully no money for the scammers If you think you've been scammed then there's some steps you need to take straight away Firstly and most importantly call your bank the number is usually on the back of your bank card Then remove any software that scammers asked you to install on your phone or laptop If you're not sure how to do this then ask a trusted friend or family member Change your passwords on as many online accounts as you can and then keep a close eye on them over the coming days To see if there's any unusual activity Tell your friends and family so that if they receive any online approaches reporting to be you That they could be fake Report the crime to action fraud the uk's reporting service or court if you're in scott some scam How many times they're gonna tell like we get weak like in this episode alone Like I get it that it's called scam interceptors But that's like six times that y'all told us this like okay Those are so convincing so good at what they do that it can be hard to know whether to suspect them or not Which is exactly the position this next person found themselves in I'm sorry. I'm sick. No problem, ma'am No problem. Don't worry. Don't worry. Listen to me. You have a big Hello Listen to me click Simple We rejoin the team in the glasgo scam hub just as they've got sound up on a scammer who appears to be very plausible Plausible that's crazy You caught your last paper statement No problems. Do you know what is your last closing balance? in Barclays account The scammer seems to be working a debit card scam against a woman in scotland and is determined to find out her bank balance Do you have any idea is a five thousand ten thousand fifteen thousand twenty thousand how much Let me show y'all once again, man. Let me show y'all how I'm answering go back He working a debit card scam against a woman in scotland and is determined to find out her bank balance Do you have any idea is a five thousand ten thousand fifteen thousand twenty thousand how much I'm a wee bit concerned about why are you asking me these questions? And get off my line playing with me like that. You get to me Simple that was my Scottish accent if y'all didn't peep it. I tried my hardest. It's cuz I got the flu It didn't sound 100 percent, you know Start going to get hurt so From our surveillance of the scammers computer. He's made a note of a woman's name a mrs. Bennett But we're only able to get snatches from her side of the call Any idea? Do you have any idea ma'am any idea? I'm not asking your exact balance. Do you have any idea? Do it sound like do I sound like? Am I wrong for saying like if I hear this action and they asked me about any type of account information that I'm instantly hanging up Like am I wrong for saying it? The scammer keeps pressing her to tell him how much money she has in her account Like for what is it more than five thousand? Is it more than 10,000 how much? Oh, that's so evil Really horrible grid doesn't do more than 5000 Approximately 10,000. All right. It's a less than 10,000, right? listening in now on a scammer who is talking to an elderly woman in her 80s um coaching her through the various parts of this information gathering exercise, which is the first part of this this debit card scam and Such personal questions. He's asking The amount of money in her bank account last statement The scammer is trying what we're calling the debit card scam This devious scam uses personal information gained in a seemingly innocent call to defraud you It all starts with a phone call out of the blue where an automated voice tells you There's been suspicious activity on your visa debit card Press one and you're put through to a scammer who takes your personal information Supposedly to verify you They then ask your banking details so they can check the suspicious transaction It's like scammers are real life predators. Like they're they're they're weirdos to me What else y'all got going on while you're thinking that the scammers from visa are there to help you In fact, they're gathering your personal information Anything that might help them steal your cash All right, ma'am. Do you have any disability? Do you have any disability? Like why would visa debit card be asking you this type of stuff? I know she 80 And that's the point of the scam the target somebody that's not, you know, all there walking is not good So that time you go your branch right now Is a possible You book your taxi you book yourself your taxi He has been going through this gathering of information It's asking her quite a lot of very personal stuff for usual financial personal information But also whether she had any disabilities Which point she admitted to struggling to walk So he then quickly asked her so you can't go to the local branch of your banker And she must have said that she normally booked herself a taxi to him obviously Potential victim who can't go to the local branch of their bank to go and verify whether or not this call is legitimate is perfect victim Call All right, just give me a moment, ma'am. Okay, don't disconnect the line. Okay Might be our chance to get her number Here we go number 016 Yep Quite brilliant We had to take advantage of a moment there where the number was on screen because this Scam has been using notes on his screen to write down the details of this person And his note is actually covered up where the number would normally be so we would struggle to see what this Contact details for this woman might actually be I would love to sit in on this tv show like the recording like right here like let me sit right here Let me sit right here because I see y'all got y'all way of reacting to things But let me react a little bit. You know what I'm saying? I'm more at I'm more It's more my job. You know what I'm saying looks like she's calling for my tone in wheels With a name and now a telephone number nick and mark have an opportunity to stop the scam if they can reach her They had to bleep me out because I'll be cursing like this be the most literally show if I was right here at this desk But they only have a landline which is the number. She's currently using to talk to the scammer How do we even find this? So They'll need a break in the call to try and get hold of her Do you have a piece of paper and pen? I will be giving you some information make note of it So it's easy for you But time is running out The scammer is about to give mrs. Bennett another number to call This phone number will be central to the second part of the scam As they know which bank the victim uses They are giving them a phone number that they claim is the victim's bank's fraud department This number will in fact put the victim through to one of the scammers criminal colleagues Who will try and coerce the victim into giving them their cash Mrs. Bennett will need to hang up in order to call the number the scammers given her And at that point we will jump in and try to get through to her But just as we're waiting for that moment our connection to the scammer drops out It couldn't have come at a worse time What happened? No, I just It's out lost the connection. I'm just going to try and get back in now I'm going to have to reboot the connection All the world is disconnected The victim is alone with the scammers and getting closer and closer to losing her money We can't be sure whether or not that scammer actually Got through to the point in the call where he was going to give the number for the individual to ring Obviously actually a number just for another scammer in their call center After an agonizing wait Nick finally manages to get the sound back And the longer the thing the scam is still very much underway You are kind and you're so polite as well. Thank you so much Mrs. Bennett still thinks she's speaking to visa And Mrs. Bennett just as polite as ever man getting scammed Should we call her just in case? Yeah, I think so The only way we can now ensure that mrs. Bennett is safe from the scammer is by phoning her Hello, could I speak to mrs. Bennett please? Speaking Hello, mrs. Bennett. My name is Nick Stapleton. I'm a journalist working for the bbc I'm making a program about scam call centers Right I believe that you have just been on the phone with one of those call centers that we're monitoring Right They would have been talking to you about your bank account and telling you that they were calling from the security department of your visa debit card Yeah Is that correct? Yes Yes, and were you aware that there was a scam? Well, I didn't give them any information Okay, but I wasn't aware that it was a scam It looked to me as if they might have your bank account information Oh crikey So if I was you I would give your bank a call And just tell them that you've been on the phone with a scammer today Because what that'll mean is that they can put a kind of a blocker on your account That will stop any suspicious activity Oh rightio On the back of your car I love mrs. Bennett I love it she's into a crikey or radio. What was she just saying? That will stop any suspicious activity Oh rightio All rightio That's new On the back of your card, there'll be a number for your bank's fraud department Oh, right Oh, thank you so much It's kind of you to even bother to get in touch Well, it's what we do That's that's that's why we're here We're we're trying to stop these people from taking money off people It's been a bless your soul I don't know if you still hear with us, but I hope you are I like you And if these people can't call you back, don't deal with them. Okay Hang up the phone Oh, right Oh, thank you for the advice as well Very much appreciated I'm really glad that you would that we managed to get you on the phone before You know anything else went ahead with that scam Thank you very much All right, thank you mrs. Bennett Thank you, bye Nick and the team couldn't hope for a better end to today's shift in the scam hub I've just spoken to the lady who had been on the phone with our scammer there She's an angel Just the sweetest sweetest woman Really did not know that that was a scam at all I've told her to call her actual bank Using the number on the back of her debit card So hopefully she's going to do that now But we'll we'll check in with her make sure she's all right And for now she's safe, she knows I'll deal with them anymore And she's not a sunny money We spoke to visa who said they don't call customers and request their personal account information Visa already knows everything they have to know So if you get if they get to request some weird stuff, it's not visa And if a consume to a poo Identity and we're like to contact us at the end of this Tell all of you like comment subscribe turn on your post notification bells man Don't forget to hit that like button if you can't scan scammers man Hate them to the deepest part of my heart. I hate them. I'm gone