 I submitted a tech ticket to get my machine ID updated, but nothing seems to be happening with it. Any suggestions? Does anyone have any feedback on about how long it takes to get a tech ticket looked at? When do tickets get responded to? What is the usual turnaround on tech support tickets? Does anybody know how long does a tech ticket take to be picked up? Well, I'm glad you asked. There are many variables affecting the amount of time tech support tickets take to be resolved. What day of week did you submit the ticket? What time of day did you submit the ticket? Also, was it during trading hours? At any time, there are a different number of tickets already waiting before yours and new tickets queuing up. At any time, the support staff could be away or busy. Different issues take different amounts of time to resolve. Some tickets require the user to provide more information, which takes more time in the queue. Staff levels may change. Member numbers will change, affecting the length of the queue. There could be more issues after a change to Ninja Trader, although Box, Discord, Windows, etc. So please be patient. This will not be ignored. They will be addressed as soon as practicable for Vinny and the tech support staff. Before you submit a ticket, you must make sure to watch and follow the instructions on the Repair and Performance Tutorial videos, as a lot of issues stem from those modifications not being completed. Be sure to include all relevant information, screenshots, videos or links when you first open a ticket, to make sure your issues get resolved as quickly and smoothly as possible. For more information on submitting a ticket, watch this video.