 From Las Vegas, Nevada, it's theCUBE. Covering AWS re-invent 2016. Brought to you by AWS and its ecosystem partners. Now, here's your host, John Furrier. Okay, welcome back everyone. We are here live in Las Vegas for eight of us re-invent 2016. This is Zilkin Angles theCUBE, our flagship program. When we go out to the events and extract the significant noise, I'm John Furrier. Our next guest is from CA Technologies. Again, we are Khan, Principal Product Marketing Manager of CA, and I'm here as customer, Brad Yunlee, VP of Strategy at Beespin Global out of Korea. Great to see you guys, welcome to theCUBE. Thank you. All right, so tell us about the situation. You get Alexa there, a little prop, and we'll get to that later. You guys, they're a customer of you guys. What's the relationship? You guys are suppliers to them. What are you guys doing? So, we talked about our unified infrastructure monitoring capabilities, cloud monitoring capabilities, and Beespin Global is one of our premier partners and customers, the users for their cloud management platform, and Brad, maybe you can mention what Beespin does and how you use our unified infrastructure monitoring and application monitoring capabilities. So, we are actually a cloud focused managed service partner from Asia. I can say that we're one of the leading partner for the AWS, based out of Korea and China, and we have a quite big number of our certified engineers to help customers from consulting, to migration, and many services. And we have a soft space of the tool set called Beespin Service Platform, which is based on the UIMs, the certain components, and we also have a lot of other things we develop in-house as well. So, we use this tool set to help customers to adopt the cloud better. What are some of the drivers that's holding back adoption that you guys are focused on? Because everyone wants to go there faster, go faster, go faster, but there's a lot of constraints. What are the key drivers to go to the cloud and what's holding people back from going faster? I think in Asia, it's slightly different from the market in the US. So, a lot of companies, I'm like, for Korea instance, we are one of the early adopters for the public cloud services for Amazon Web Services, particularly, because we have a lot of the enterprises who's driving on the mobile services, like Samsung or LG, and they are the early adopters for Amazon Web Services, and also gaming segments. And these early pioneers, they're actually driving the innovation to let the other enterprises to come along with this cloud wave, like tsunami type of a wave, and adopting the cloud technology in this era. What are you guys using CA for? What products, what's the key product you're using? What service? Sure, so I think right now, at this stage, we integrate the UIM into our BSP managed service platform, and also we will work with CA for the APM science program. So, talk about the international piece of it. Obviously, global cloud is now there. Are there geographical issues you guys run into at CA with their use cases around people who want to be multinational? Are there specific things that people worry about? So, I think what people worry about is different locations of different centers where cloud are hosted private or public as well. They want a multi-tenant infrastructure, multi-tenant solution capabilities that allows them to monitor cloud from multi-locations. So, that's one of the challenges from global side, but pretty much across the globe, we see everywhere. People are adopting the cloud at a rapid pace, and I would say the developing countries are adopting the cloud even more because they're adopting the newer applications. They don't have the traditional legacy infrastructure that they have to go through, right? So, I would say the development world is pretty aggressively adopted the cloud as well. Brad, what are the things that you're most excited about, the cloud? What's exciting you about the cloud opportunity? I think to me personally, I think it's transforming the IT landscape these days. So, we see a lot of the old players becoming a new player, or a new player become a bigger player, and Amazon is totally a big innovator in this segment, and it gave us a lot of opportunity to expose into a new type of business in the IT world. And, I mean, just look at it here. I mean, a lot of the new friends, it's exciting. It's amazing. It's like Burning Man, as they say in California. It's really one of those cults' followings, but it's really true. People are really creating value, which creates wealth creation for people, and creates jobs. There's so much action going on. But, you know, I worry though about for customers, you know, drinking the Kool-Aid or whatever you want to use, they get too high up on doing things faster and get enamored with cloud and go too far. Have you seen that? I mean, people have to slow down their enthusiasm to get realistic. I mean, enterprises are hard. I mean, a new app from scratch, no problem. Born in the cloud, never look back. But existing stuff, what's your thoughts? It's really right. I mean, look at Asia right now. As I mentioned, Korea is one of the early adopters for the public cloud services, right? And China is picking up as well, because China has different players in the domestic market, and Amazon has a presence as well. So, it's not a stage that people are talking about the cloud. It's more like they want to move their workloads, more workloads, or diversify workloads into the cloud. It's an exciting era, actually. Yeah, I mean, they're like, they don't want to have the conversation that's like DevOps, Ethos, Asia-Pacific. But specifically, what I hear is, we don't talk about that stuff. We just want it to work. I'm building apps. That's the mindset. So, if you're causing a problem, get out of the way. Is that? Yeah. In the U.S., it's a little slower. They're still on the way. Have we seen this before? The mainframe, the mini-computer businesses? What do we got to do to get this going faster? I think the contrary. This year, I've felt like talking to so many customers, the enthusiasm for moving to the cloud is a lot more. I think the various industries are disrupting at a rapid pace. I think cloud gives them a viable option to drive new application innovation a lot faster. Yes, it's challenging. Migration is a challenging process, but now they have the tools in place, partners like Best Pay NCA working together to help customers migrate to the cloud better as well. Cloud players like Amazon are innovating at a rapid pace. I think the enthusiasm of enterprise is a lot more nowadays than it was a couple of years ago to even migrate the traditional stuff to the cloud. All right, so here's a question for both of you guys. Agile operations is all about building apps that get scaled up, having the infrastructure available. So what's the coolest thing that you've seen out there or the coolest thing that you've done or seen? Involving, being agile, being operationally, scaling up, what are some of the cool things you've done or seen? So I think it's, I've seen a lot of customers, especially one of the customers talk about delivering agile operations, but at the same time, tracking customer experience as well. So one of our customers says they don't measure availability or performance in a high DevOps environment, they measure failed customer interactions, right? So be it infrastructure, be it applications, but they track through our solution set that how many failed customer interaction they are. So as they're developing these new services, the new applications, I really like the focus they have within the IT group and the development group that they measure their success of a new application on the failed interactions of a certain application. Be it an e-commerce app, be it a gift card transaction processing app. So I think that mindset from a certain customer using a tool set about failed customer interaction was really phenomenal, especially in agile ops when you have really high-paced DevOps environments. Brad, what's the coolest thing that you've done or seen? I think like the coolest things we've been doing these days, I mean we are the many service partner for all the enterprises like in Asia, like big names like you can name, like from Korea or our customers. And recently we did a very interesting project from Korea to China. It's one of the leading cosmetic brand in Korea and they want to migrate entire workloads on sitting on the legacy infrastructure back to the cloud. So front ends running on the public cloud services and then the back ends running on the private cloud. So we were helping them to achieve the first time they actually doing that and then we're helping them achieve that goal. That's hybrid cloud. Yes. All right. But as Andy is asking today, he mentioned about Amazon is moving to the hybrid as well. I mean they're providing the VMS solutions on top of the AWS. So I don't think like enterprise customers, they will put 100% of workloads all based on the public cloud services. So there are a lot of compliance driven issues as well. Last two minutes we have, I want to talk about making IT fun again, you know. Because like IT we're seeing guys get really energized like to your point. Get out of the old way, the old guard, whether it's suppliers or techniques that have been bottlenecks or a lot of brute force labor, manual work, mundane. Now automated away we're talking about in our last segment about management. Moving from plumbing to machinists. Now you have things like Alexa here on the table. That's a cool feature that makes IT, you know, more cooler. And some of the machine learning stuff that Andy talked about today that Dr. Matt Wood came out and talked about, you know, you're going to see specific cool AI stuff coming down. Absolutely. This is an opportunity for IT. What are your thoughts on some of the things that could be possible with some of the good software coming in the cloud? No, absolutely. I think going in the cloud as well, it's all about the solution sets that you're using as well. The architecture is so open, like our CS unified infrastructure management product. Our, actually our own GIS team saw this a need and they actually developed using our open APIs and architecture integrated with Alexa. The code would be available for free on our marketplace soon as well. So basically imagine it's a simple use case. They use it for a lot more use cases, but imagine you are a CIO or an executive making a coffee in the morning. Instead of going into your software login, you can say, hey Alexa, how many critical alarms do I have? How many applications would be heard? Can you send me an email? And on his way to work, he can just go through that email. Then interacting with Alexa, making it more productive. I know it sounds a bit like, why would I use Alexa? But imagine there are a lot of use cases that you can use. You're in a meeting room with five IT ops guys. I mean, everything that's happened on Star Trek is now coming to Star Wars and Star Trek is going to happen in IT. Yeah, absolutely. Great dashboards, a little bit of visualization. Absolutely. Voice activated agents and bots, chat bots. Absolutely. They're all happening. Clearly that some cool things will be audited and made in a way to make life easier. Absolutely. How are the server status? Employees could have biometrics so when they go into the office, based on your stress level, shift responsibilities to the other guy, the younger guys. But I mean, in all seriousness, this is kind of a cloud mindset. Yep. Do you guys see any timeline where we're going to start seeing some AI in IT? I think even as a cloud MSP, we are seeing the trend that the players in this segment try to be more analytical, more data driven, and a lot of the machine learning, the elements will be embedded into the managed services elements. And we are doing that as well. So in our roadmap, we'll be adding a lot of the analytical components to our platform as well. So give the customers automated way of preventing certain things happening in the IT infrastructure. Thoughts on timeline and when you see AI being? I think it's quite a while, but you said it was here in our last segment. So I think it's everyone aware of it, but there are a lot of things like cloud migration, adopting the newer delivery models, newer modern infrastructure stacks. They have to adopt those and then AI comes in the picture, but definitely it's on the timeline. People don't think about AI as something that might be possible. Everyone knows it's possible, but I think it will be a year or two because it's before it starts going mainstream. So question for you on the cloud wars. Stu and I were opening up last night, talking about in our opening editorial segment about how the cloud wars have been won. We now have five people like cars in a race clustered together at AWS, IBM, Oracle, Google, the rest, right? So you got those guys, the main, Microsoft, right? So multi-cloud world, are we in a multi-cloud world or will you see some specialism among cloud players? Certainly Google has great technology, no sales force. Amazon's got great technology, no sales force. Microsoft has okay technology. Some of you say that's a stretch, but they have a huge sales force. Oracle is Oracle, IBM is IBM. I mean, that's a pretty big competitive strategy lined up there. Your thoughts on this whole multi-cloud, how do customers navigate that? I think it's a definite way to be a multi-cloud world because we are in China and Korea and if we talk about China, there are a lot of the policies and government regulations constrain like a lot of global brands to play as they play in the global market. So as we know, Aaliyun is very, very strong in China. So customers will choose a cloud based on their workload types and a lot of the business drives. So it has to be a multi-cloud. Yeah, and there's a huge audience over there too for this kind of demand, given the entrepreneurial action, both inside and outside companies. Guys, well thanks so much for coming on, sharing the Alexa story there, but also more importantly, congratulations on the relationship. You guys got a good customer here and maybe someday we'll get theCUBE to Korea for a, I don't think we'd go over very well. We need some local talent there, but only kidding. Thanks for coming on, I appreciate it. Thank you, thank you so much. Thanks theCUBE, CA Technologies and their customer here on theCUBE, more live coverage after this short break.