 Everybody welcome to social media. What's in it for my organization? My name is Kyla Hunt and I'm a facilitator today. I'm manager at TechSoup Global. Our Susan Chavez also from TechSoup and Jenny Hodgson from the Fund for Community Foundations. Also assisting with chat will be Alonzo Jennings also from TechSoup. A little bit about what we're going to be covering today. I'm going to start off with Daniella from Wings who is going to be talking a little bit about who the Wings organization is. If you don't know Wings is the organization that is sponsoring this webinar series and I really look forward to having her introduce that in just a moment. Find that we're going to have some poll questions just to kind of get a sense of what your organization is doing with social media. Then we're going to have Susan Chavez provide to social media and then from the Global Fund for Community Foundation is going to talk about their social media efforts. And then finally we are going to take a look at any questions that are coming in from participants. I'm going to read those out loud to our presenters today and they will be able to answer those audibly. So I do want Daniella from Wings to go ahead and unmute herself so she can give us a little bit of an overview of who Wings is. Hello everybody. Wings is a network of networks and philanthropy. We are the only truly global network representing broad community of grant makers, foundation and philanthropy support organization. We are very happy to be here with you all and thanks to you. Our mission is to strengthen philanthropy and a culture of giving to support knowledge sharing and professional development. You can know more about us in our website. The URL is over there WingsWeb.org. Thank you all for being here again. Thank you Daniella. I really appreciate that wonderful introduction and thank you to Wings for allowing us to do this great webinar. So basically I do want to do a little of polls that I'd like everybody to answer. So first I'm going to launch the first poll. As your organization use social media and so go ahead and take a moment to and look things are coming in. Right now we have about 92% yes and 8% no or seconds voted. So I will give you about five more seconds to answer. So five four three two one close it and it does look like 90% representatives from the organizations on today use social media and 10% do not. That's an actually really interesting share simply because that means that if you really want to know what more they can do with their social media. So that's great. So our second poll question is what kind of social media tool do you mostly use? Options here are Facebook, Twitter, YouTube or other. And if it's an other if you could type that what you do use if that's not one of the options available into the questions pane so I can take a look at what those are. See if any of those are coming in. If there is another social media outlet that you do use go ahead and type that into the chat or questions pane. 8% have voted so I do want to give you about five more seconds. So five four three two one go ahead close that. A popular social media outlet that organizations here use is Facebook which I don't think is incredibly surprising by 53% who are 38% who use YouTube and then 22% use another social media outlet. So what I'm really interested to see what that is. Let's take a look. Looks like some people are listening. Word presses social media outlet which does make sense. And some admin and platforms have been listed. So that's really interesting. Does anybody here wants to type into the chat or questions pane use LinkedIn? They could type that in. So that's really interesting. Okay. I have said occasionally they do use LinkedIn. So that's good to know. So I'm going to go ahead and hide that. So thank you all for for answering those questions. That's really really interesting data that our speakers can then speak to. I'm going to go ahead and give it over to our first presenter Susan who's going to give a little bit of an introduction into social media. Susan go ahead and take control and admit yourself. Thanks. Okay. Good morning and good afternoon and good evening for all of you. Can everyone hear me okay? Great. Let's get started. So to see that so many of you are already using social media and just to give you sort of a better sense of what's going on in you know profit NGO sector whatever you might use in your community. So approximately nine out of ten nonprofits are currently on Facebook. 50% are on LinkedIn and 47% are on YouTube. And the latest 2011 nonprofit social not working benchmark report we looked at a number of different types of social good organizations in the arts, education, philanthropic groups. So it's a pretty direct array of organizations that were pulled for for this work. Next slide right. So you have already gotten started and you know a few of you who haven't just a couple of so the first the first things first is just pick a few one or two reasonable goals. And it's very tempting when you get on social media to just want to use this for fundraising you want to use this to raise awareness of what your organization is doing to recruit more board members any number of goals but if you can do too many things you're probably going to trip over your own feet. So try and keep it simple proceed from there. So that's exactly what you want to do. The next thing you really need to do is pick a channel or channels to use. Some channels are that certain thing others for instance if you're looking to get it on your organization's board LinkedIn great place to do that sort of recruitment. You want to generate you know just cause awareness Facebook is a really great place to do that as as is you to pick what you can actually devote some time to and once they're doing that get and start having a conversation this is I think this is probably the biggest area where sort of trip up when they're using social media is that they get a broadcast thing is not about broadcasting it's about having a conversation trying to start a dialogue with the online community. This is the other part of it and this goes very much connected to having a conversation and starting a dialogue is don't be afraid to make mistakes because you will. It's going to happen the idea behind social media is that we're being social we're having a conversation and just as you would in real life you occasionally maybe slip up and just as in real life if you want to recover from that you know own up to your mistakes beyond a sense of humor and the approach your mistakes the more likely that people will just as quickly move on as as you would like them to and there's you know there's a ton of resources out on the internet in print about what is the right and the wrong way to approach each one of these channels and there are definitely some guidelines you know some minimal guidelines that you want to abide by you're going to find your own formula and community is different depending on what exactly your organization does your community is in real life your online community will definitely be that to a certain extent and you know find a rhythm for yourself you have to you know be real about what you the amount of energy and time that you can actually and again just find what works and you know don't want someone tells you that you're doing it wrong as long as your community is happy that you want to be doing we're trying to build a community so the first be open you know don't it's very tempting to lapse into official organization speak use you know the bullet points that you might want that you might use in a press release or in some other formally written material but it's more that you have to go beyond that and I think this is the part where folks definitely have a lot of time they don't think that what they have to say is interesting enough is and if you're speaking to a community who supports your organization and what you do you are already interested and the content you post doesn't necessarily have to be originally created this is the wonderful thing about social media is say you're on Twitter you're a status update to start with your community what you simply need to do is if you find somebody else someone else that you follow in who's a similar type of field someone saying something interesting you can retweet that and that that good if you it's good enough to catch your attention and that you can then turn around and share with your community going along with that answer questions be transparent again the conversation metaphor that you know you want to have this two-way dialogue with folks and and the same you know we do this in our personal lives when we're having conversations people ask you where are you from where did you go up you know do you have what that sort of thing if folks ask you about your board structure how you fundraise you know don't don't don't think that that might be an attack or they're trying to know too much you know much as you can you know you don't need to away all your trade secrets if you know you're dealing with community children or whose privacy needs to be guarded give as much away as you can but not too much your community ask them questions a simple way to do it and this is something that a lot of people overlook and I hope some of you are doing this on Facebook but Facebook has a feature where and you can actually your organ on page you can put up a poll you can put up a simple survey and you know honestly it doesn't have to be related sometimes it's just as simple as asking folks you know if you have a holiday coming up you can simply ask folks what are you planning to do for the holiday sometimes a little bit informal and be you know on message and kind of be serious and cost-focused and it's amazing as asking folks what they did over the weekend we get people to open up I mean the fact of the matter is is that humans we like to talk about ourselves will the opportunity to do that it creates and it opens up more opportunities for your community to talk to you engage with you to provide feedback let's say you're embarking on a new project within your organization and you want some ideas from your community so the small little baby steps that you can take to open you up larger engagement it up so is this thing on this is the question that a lot of organizations ask once they get on social media is this really working how do I know that this is a working thing you want to do is you want to monitor the conversation again we're not broadcasting the very the awesome thing that you can do is if you post something on Facebook monitor how many you have and the same goes for for YouTube and LinkedIn you can monitor how many likes you get to to post on Twitter you can look at the number of retweets you get but if you want to sort of take a more holistic approach to what the station is and what's being said I would suggest using what's called social media dashboard these are fendables that can go you to everyone that you're following on social media you can track what folks talk about your organization and a wholly independent of what you when they're having the sort of the side conversations with their friends and their communities and you can even track keywords if you are with an organization that you know if you can hunger keyword and look for anybody who's talking about hunger and find opportunities to engage with a wider community and you who kind of want to get started and look dashboard you know I'll give you a couple of suggestions so there's a really great there's a couple of great dashboards one and that's H O O T U I T E who we use is called co-tweet O T W E E T as well as there is tweet deck really the top three there's a couple others but those are really great places to get started I don't want to overwhelm you with too many suggestions but go ahead on those if you just type social media dashboard into and then you'll you can get some more suggestions and measurement is to use the built-in measurement tools that come with social media Facebook has insights you can tell you how many views your videos have but I mean more there's other things you can do you can and at the number of site is getting from your various social media channels to see if people want to take that next step and learn about your organization and a lot of times with social media it's it's not it's easy to just look at the numbers you want to look at other things as are you starting to see new types of donors coming in starting to get increase from individuals who maybe hadn't heard of your organization before wanting to know how they can get involved there's simple ways that you can do this organization for the first time you can make sure you ask them over the telephone or by email very simple how did you hear about us again this is another one of those things there's no right or wrong way I would just caution you not to be to behold into numbers you know that has a set of dollars online might be better with social media that an organization that has a million that organization with the smaller follower base might have individuals who are more likely to give more in donor dollars or other means of support than the organization that has a million where you have to maybe I'm trying to give but they'll get retweet your strategy is gonna change so as you're monitoring the conversation as you are taking note of what folks are saying as you're measuring and figuring out what the right to measure what you're doing is you're gonna have to probably come back to your strategy you're gonna find some things that probably aren't working some things that might need a you know kind of little and you know go in and make and be fooled and it would have probably tempting to actually say specific give you some more specific tips about what to do with Facebook and Twitter and so forth but if there's what that would take me probably a whole hour to do so of these last resources so this one is me slash tech soup tech is all over the social web we are on Facebook Twitter Flickr LinkedIn I mean you name it and instead of giving you every single one of the place you can reach out to us and ask questions and get in touch with resources on social media and technology flavors me dot com flavors me slash tech soup and you will find links to every any place that we are on the social web place that you would want to go to is tech soup org a number of great articles in our in our log about knowledge tools and social media we all have announcements for upcoming webinars and online chats where you can learn more about different facets of social media and technology for social good organizations only if you really just kind of want to get your feet wet wiki which is a great starting point for organizations that are just getting no social media so that is that last address the NP not fit so 101 dot which spaces dot com you can find resources about YouTube LinkedIn and blogging Facebook you name it we have those articles links to other experts have great insight onto into how nonprofits are using social media you could even find links to case studies about how nonprofits are using social media and the prove great starting points for you and I look forward to answering any questions you might have thank you so much thank you Susan I really appreciate that let me look to see what questions have come in I'm going to leave the control with you just while we're covering those questions so just leave that slide up if you want to take a look that I want to know more about how to use our organizations Facebook and Twitter accounts to promote the organization do you have any reading materials that you recommend reading materials I would suggest starting with this last slide that I have the to learn more the social media 101 and peace social media 101 dot wiki spaces dot com there is a lot of material there that you that I think will be incredibly helpful great you so much and it's all organized according to different social media channels great and just for everybody who's on I did put that into that link and any of the links that Susan mentioned into the chat so they should be able to hyperlink if they want to go ahead and take a look at that while the webinar is happening we did have a question originally about what LinkedIn is because I mentioned it and I gave a little explanation into that in the chat for the question but I don't know Susan if you want to explain a little bit more about what LinkedIn is yes LinkedIn is a social is a professional social network it is a place where it's more oriented toward finding jobs and and or expanding your professional work it's really great place for organizations to look for board members I mean I know TechSoup we actually don't really use it for that we we have a group and that's a good thing you can do a TechSoup group on LinkedIn and we have various discussions and promote resources regarding a technology and social media for nonprofits and we do have a question that came in from Krista which is interesting saying that her headquarters is social media but their country office does not and so they would like to learn more about what our country office can do as opposed to just their headquarters I don't know if you had any thoughts on that that's really interesting you know what I see that sometimes with organizations where or the headquarters a little bit is a little bit hesitant to do that I think the best the best thing that you can do is honestly from the perspective of you know one of the other office in the field is show them how the success that that you're having with using social media show them how it's you know for you getting to know your community better and it really is just sort of leading by example I did work with I do work with a nonprofit and it was a situation wherein the field work had started to embrace social media much more than headquarters did and you know it really is just a matter of make the case for it was that the market communications department was the apartment in headquarters that was sort of really expanding social media and they had to they were they basically made a case that look you know the fun in the field are using it there's a lot of energy there and some examples of what's going on with other similar organizations and it was one to make that case headquarters very open to to go and we do have a lot more questions coming in I'm going to ask maybe one or two more before we hand it over to Jenny and then we will be handling a lot more of the questions after Jenny section I do want everybody to know that if for some reason we don't get to your question I will be putting my email address into that box and so you can forward your question to me and I can forward it to the appropriate percent we will try to get to all the questions that are coming in we do have a question about what the term ROI mean ROI sorry about that I should have been more clear ROI means return on investment and so it's this idea that you want to make sure that what are the resources that you're putting into social media you're getting back in some sort of manner and then finally before we give it to Jenny I want to read one more question Nora asks sorry but we don't have a strategy can you talk about what that consists of well this this goes back to what your goal with social media and I you know I think this is unfortunately the thing that happens with technology is we get really excited there's a lot of buzz and then we jump right in and think about where we're going to go back and you know I'm it's exciting you're already well started but just think about what exactly it is that you want to accomplish and once you figured out what exactly it is you want to accomplish with Facebook or Twitter then you can decide should do we need to post two times a day three times a day what type of content should be should we be posting do we want to direct people to the content other organizations are creating and you just come up with some sort of how you're going to go about doing that I know with some of the organizations I work with actually have a weekly meeting and in terms of our volunteer events and what volunteer events are coming up you know a month down the line two months in three months and we plan accordingly we're going to promote this volunteer event and this is how we're going to do it we're going to write a blog post we're going to remind people what day and time everything is and register you know today on Twitter and then we'll do maybe one announcement every other day on Facebook so that's enough of an idea of how you should sort of plan your your strategy and I go to into detail I really just that you visit the social media one-on-one wiki there's a lot of information about how to build a strategy and even social media guidelines for your organization fantastic thank you so much that was a really great introduction Susan with that I'm going to give control over to our second presenter Jenny control no problem I'm just trying to okay thank you Kyle well I wish that I had heard Susan's presentation like a year ago because as you'll see this has been a bit of a process as we've developed our social media activity I wouldn't say it was quite a strategy but I have found the process which started a year ago when we launched our website and the guy who was working on it said you need to be on Facebook and you need to be on Twitter and you need to be on LinkedIn and so initially it was just putting the and some kind of page to where we are now where I am still kind of exploring the the opportunities for us so without further ado I'm going to do a few slides and then I'm going to try and actually show you live our various pages so you can see how this all fits together so first and foremost I should say that our use of social media within the global fund for community foundation isn't this kind of use I we are a grant making institution that provides support to develop community foundations and other types of local foundation so we're kind of an infrastructure organization some of our partners on the ground however and I'm thinking this is a picture from Egypt of the Wakfair Al-Mati Community Foundation based in Cairo very much use social media Facebook to actually get people out on the streets to go to events and things like that we don't own I would say that our use of face of social media is something more like this which is about kind of connecting knowledge building knowledge and building up networks for a field which is still getting itself established local local philanthropy institutions community foundations community philanthropy institutions and still somewhat sort of invisible in terms of mainstream development that's me with the glasses so just quickly about the institution so you have a sense of doing what and why so we're a grassroots grant maker and we make grants to support the development of community foundations and other types of local philanthropic institutions around the world we support and promote community philanthropy globally so there's a knowledge element the best year again now it's 2006 we've granted 26 million dollars in grants to 143 partners in 46 countries so if you ram that's on that you'll see that we make quite small grants to quite small organizations and I think that has some bearing on how we think about social media and giving profile to some institutions which maybe don't have access to kind of global platforms and how we can connect some of the dots we are small and this has really been kind of key in driving our thinking about web-based strategies and social media we have two false-time staff and on the program side it's really me and I work with a couple of consultants and who work with our website and knowledge management but we don't have somebody working on this so the implementation of what strategy we may have at the moment is a bit haphazard when I have time I do it and I try to make it a priority but I've also found it is highly addictive Facebook and Twitter and you know that I would have to kind of put a list on it otherwise I'd spend my entire life on it I think in thinking about social media this sort of emphasis on knowledge management of strengthening practice raising the profile of community philanthropy local foundations that's probably when we're thinking more about the knowledge management piece and less just about the grant making part that the media became even more important so I'm thinking of the space and I guess this also is meant to a number of the Wings work members that you are working in we're not many of us are not working in Western Europe or the United States where this garden which looks beautiful is how I would call organized organized philanthropy so you know maybe in the US there are institutions of labor between different institutions about who they serve and do what and you know institutions that work on family philanthropy and corporate philanthropy and all that kind of thing and you see reflected in the social media these are you go to this organization for this type of output and this organization for another type of output and I would say that the sector that the field that we work in as a global institution with a particular emphasis on the local South is called developing organized philanthropy so there are fewer institutions and they kind of hang together more so you know you may work with big local national foundations and tiny tiny kind of grassroots institutions and so in a sense although it's less tidy perhaps and there are certainly fewer service providers I think there are more opportunities to connect dots and build constituencies so a quick word on the evolution of our social media strategy so up until about three years ago yeah actually no 18 months ago our website was managed by a third party so if we wanted to enter into changes into our website we'd have to send them to somebody and then if they had time they would update them and if there was a mistake then you have to go back to them and say before you make it go live can you make this correction oh and this has changed and it was extremely cumbersome and it made it a very laborious process as you can imagine the other thing I would say is that that the main purpose of our website was really about our grant making how to apply for grants you know what the criteria worth the kind of grants we made listing our grants that kind of thing and we produced a bulletin again when we could but it was a PDF bulletin so again it involved quite a lot of preparation you have to have a deadline and your story is ready and then I'd send it to our designer and he would make it look nice and quite an onerous task and at that time I think I was driven by the many of our partners working in places with difficult web access hard to navigate the web and valued having hard copies of documents you know share with their board members and things like that and I'm still not entirely sure whether how it is still the case and I I see how many of our partners who don't have websites but they do have profiles that almost that the Facebook offers a platform of professional looking platform to basically have your own website so it's something that still is a concern to me but we basically we do that that PDF bulletin and I'll show you what we do instead and now I'll say that the main difference now in terms of our website strategy is that we have a content management system we have a content management system which means that we can update the website as and when we want we use an evil it in which I'm going to show you just now and we rather than expecting everyone who reads our bulletin to read the entire thing from cover to cover much more aware that if you post a post about Haiti people interested in Haiti will read that it might be people interested in community foundations and Haiti it might be just Haiti it might be just community foundations and so we tried to be full of a kind of segmentation of our existing constituents and potential new constituents. I would say that the key rationale in all our social media and I should just say that should we only use Twitter and Facebook is aimed at increasing traffic to our to our website. Thinking about social media, opportunities for an organization like mine, opportunity for what I'm calling vertical networking and for constituency buildings so although we are a tiny organization based in Johannesburg, South Africa there's a sort of static element to Twitter and Facebook that your short link on Twitter is as you have the right to as many characters as does the largest institution funding out there and I think that allows you to be able to sort of interact in ways that weren't possible before rather than sitting outside the door of a large foundation hoping to be invited in you kind of have this direct access and I think in terms of Susan was talking about the sort of protocols around retweeting and following that you can actually make yourself visible to many more constituents than you could then you could in two types of networking you know having to pay to get to a conference all those kinds of things so it's cheap and it's easy and I think it helps more organizations to be able to punch above their weight because then your Facebook site your Twitter site they all look beautiful and professional it doesn't say anything about how much you've spent investing in these sites or to account for yourself in the same kind of way way you might just through your website and I'm thinking about a sort of hierarchy of information I was thinking about this when I was doing the slide yesterday as I said earlier our website really still focuses on our core mission so we focus on community philanthropy our grantees community foundations women's funds you name it are the kinds of organizations that we fund the kind of core work that we do that's in our main statement is all on our website that we use Twitter and Facebook's to kind of link into to bridge with other agendas and with Twitter I'm going to show you tweet deck which Susan mentioned in a minute I think it really allows opportunities to follow different interests whether you think there is some overlaps so you know linking to research institutions development agencies so USAID, DFID and that kind of networking for associations so if you retweet something you're giving a question about it you're saying hey let's think about that and protocols because this is still something I'm working out the protocols on Twitter about whether you're meant to retweet or you go back to the original site and tweet that and I guess I do a combination of the two and I'm still trying to work out how this all works most effectively. I guess I use Facebook and I have quite a lot of friends on it and I would use that we use Facebook an institution much more working with friends friends of friends so many of our grantee partners are there we follow each other's side some of my friends from my personal page I kind of you know not towards what we're doing that kind of thing and I would say that we use it as a much more soft networking tool what I don't do makes me a bad social media person is that we are I think we have because it's me doing it I have to say it's me quite a sort of an instant interactive engagement so if I'm at a conference I don't say I'm at a conference I would prefer to go they think about it write some substance to go on our website and then link to it that way and I know that different organizations do it differently and this may change but that's where I am right now so now I'm going to take you on a little tour of the it looks like for us this is our current website our current homepage which tomorrow will change we're still in the process of reaching it tomorrow so this webinar is perfectly timed you'll see here we've just got follow us on Facebook LinkedIn Twitter I'm not sure I've even checked to see if anyone's followed on LinkedIn because I don't I just don't use it but that's when we were thinking okay we should be there and you can see I've got it in edit mode so you can see the use generated content stuff where it's edit widget that allows me to go in and change all this to upload photographs so there's no delay on that kind of thing um Facebook we have and I remember Kyla what kind of pages this is a fan page um I think that it's hard for me to tell the difference between because there's a page I think that's a page yeah no it's a page okay it's a page because we also have a group so this is our page and we've got 144 likes for an institution that funds kind of philanthropic infrastructure and we really haven't been very aggressive in looking for friends I'm still quite pleased about that you know it kind of grows incrementally and it's interesting to you who follows and where from we also have a a group which we're just getting going where people actually have to sign up and we have a group going amongst some of our grantees these photographs here are from a meeting on youth civic movement that we held in Romania last year and the members of this group belong to a group and I have early mixed feelings about how much we as an institution or how much I as an individual want to use Facebook for kind of serious stuff because the way I use Facebook is to catch up with friends and if I see serious stuff in there sometimes it can be a bit heavy so I I'm still thinking that one one through then the people who like us on Facebook and our Twitter constituency are entirely different I think there's probably an overlap of 10 maximum and we on Facebook on Twitter we've got 90 or so followers which isn't a huge number but again it's just feeling around your constituency and I'm just gonna open tweet deck it tweets which is why I didn't have it open earlier but what I find about Twitter for us is that there is some really good substance for people working in kind of civil society philanthropy development that you just couldn't get access to before and people working on things that you something they call something else but essentially it's the same and so on tweet deck this is the way I kind of my social media research instantly as you can see these different columns you can keep searches so I've got philanthropy committee philanthropy the society which is the big conversation in the UK about the role of civil society and the responsibility of governments committee foundations and here this where I find all my material and I find affinities with organizations that I didn't really know of I find really interesting pieces of research so it's not just about you know retweeting it's actually finding really excellent high quality substance and I know that that's not the kind of the Twitter is that everyone's following you know or whoever with their kind of you know ridiculous sort of trivial comments but if you're looking around a particular field the amount of substance is huge and I would also say for those organizations who are based in the global south the tweet deck you will see it is almost entirely dominated by institutions particularly based in the US, Canada, the UK and there's very little around philanthropy say India or South Africa or wherever and I think that's a real opportunity for institutions like mine and some of the wings and then this particularly to be sourcing a real data we do a lot of case studies and things like that and to put our little kind of angle in there and then see others on and then people to contact you saying well you know what what are you doing there and how is that going so in terms of sort of filtering content and filtering topics I find tweet deck really really extremely helpful I'm going to go to my last two minutes I just wanted to show you this is how we do our new bulletin I said earlier we did it on a PDF before and now this is an e-bulletin and you can see I'm trying one that's going out tomorrow and now on each of the stories I can put a like for Facebook I haven't done it on that one yet but each story or each edition has a potential to be tweeted or liked on Facebook and some people do it from time to time and others don't and other people things in different ways but I think it's something that we have to be doing because the opportunity to putting on Facebook and for someone to read it and for it to matter is is really very huge and so before I finish I just want to show you our new home page which is going to be launched tomorrow a few changes we have now made it much simpler so I only enter the data in one place and so if I put an item in under news here it automatically comes up in this box but what I want to show you was that we've now incorporated our Facebook and our Twitter feeds onto our website as a way of trying to connect our dots because we have different presences in Facebook and on Twitter and I think it's it's good to kind of bring all of those pieces together and sort of to show what are read by association by linking up all the dots together so as I said I mean I'm still finding my way on all this and this may change again but this is where we are in our thinking and I just think a year ago I was quite skeptical about how we should be using Facebook or Twitter and there are I can see actually I find it a really really useful resource not just for constituency building but for my day-to-day work so Kyla that's me down back to you now thank you I really appreciate that that was really great Jenny so I'm going to take control back just really quick and then we're going to see if what other questions have come in give me one moment and just while I'm looking at other questions and reading them out loud I did want to mention that the survey for this webinar is actually at an external link and I will be sending this out in